RetailMeNot, Inc.

Complaint: ***
I am rejecting this response because: I have sent over, AGAIN, Another verification on my purchase on 01/08/and once again received an automated response saying, 'Thank you for your emailDue to the holidays, we are experiencing a higher number of emailsWe are answering emails as quickly as we can in the order in which we receive themThank you for your patienceIf you are requesting the status of your cash back and it's been less than days, please allow the complete days for your cash back to be processed, so we can best assist you.' Thanks in advance for your patience and support
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They have failed to share the reasoning why my two transactions were not paid out I followed their instructions as noted the site There is no reason why these transactions should not been paid, other than an issue on their end I am not new to the retailmenot site and well aware of what I need to do to successfully receive my cashpack offer and have already demonstrated the ability to follow instructions and receive my cash backs They are referring to past manual payouts that were paid because of the flaw in their system, not a courtesy to me RetailMeNot refuses to address an issue with their process/system and would rather penalize the consumer vs fix the issue I have a stream of emails over the past year where they continuously ask questions about your devices and settings but fail to every give a specific reason as to why the offer was not paid It's BAD BUSINESS and ADVERTISEMENT!
Regards,
*** ***

Hi ***, I sincerely apologize for any issues you've had with the RetailMeNot cash back programWe
looked into this particular merchant to ensure there were no errors on our end, and can confirm that the vast majority of users were able to receive their rewards automaticallyAll manual payouts previously provided by our customer care team were considered courtesy payouts because we truly value you as a member of RetailMeNotHowever we are unable to fulfill these offers in question as they do not satisfy our rules and we have already exceeded the number of courtesy payouts allowed for a userAgain, I'm very sorry for any frustration or inconvenience Regards, ***

Hello ***,I'm sorry you had a frustrating experience using RetailMeNot. We sent you a payment for your ** *** order. Please note that when using the RetailMeNot Cash Back Offers your email address must match your paypal email in order to receive the reward and you must click through
the link and go directly to the site to make a purchase in order to qualify.Regards,*** *

Dear ***,Your purchase did not qualify for a rebate from RetailMeNot. You stated several times that you made the purchase from ebates, therefore your purchase does not qualify and we will not be redeeming your rebate.Regards,*** *

Hello ***,I'm sorry you had an issue claiming your cash back reward. I see that we did approve your reward for AT&T on 12/5/17. Please reach out to our customer support team if you have any additional questions.Regards,*** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Mr [redacted],Payments are issued approximately 15-30 days after activation.  As you know, we paid you for two of the three activations you redeemed for [redacted] Cash Back Offers, the most recent on June 2nd.  Your third activation, the source of your Revdex.com inquiry, was activated on May...

30th.  Again, it takes 15-30 days after activation to receive a payment for [redacted] Cash Back Offers. It has only been 13 days since your activation.  Your assertions about the offers not being honored are incorrect.  We simply ask for your patience here as we review your submission to ensure that it meets all of our guidelines.Regards,[redacted]

Dear [redacted], We have looked into your request and noticed you have already been awarded your reward by our Customer Support Team.  At this time we will not pay an additional $10 for this rebate.Regards,[redacted]

Hello [redacted], I’m sorry you had a frustrating experience using RetailMeNot’s Cash Back offers.  We have manually paid out the $60 you’ve requested, even though you only qualified for $30.  Each of the Staples rewards were for $15 off $75 or $30 off $150.  Your totals after discounts...

and before taxes equaled out to $149.97 and $143.97.  We are doing this as a gesture of good will.  Please remember that all purchases must meet the minimum spend after all discounts have been applies and before taxes are added. Regards,[redacted]

Hello [redacted],Even though you didn't qualify for the promotion. As a one time courtesy we will send $10 to your paypal account.Regards,[redacted]

Hi [redacted],I'm sorry you had a bad experience using RetailMeNot.I have sent the additional $10 for your [redacted] purchase to your RetailMeNot wallet.  Regards,[redacted]

Hello,We have looked into your complaint.  In response, we have completely unsubscribed the email address [redacted] from all RetailMeNot communications.  We only use email addresses as provided for in our privacy policy.  If you require additional assistance, we can be...

reached via our contact form at http://help.retailmenot.com/.  Best Regards,[redacted]Customer Service Manager

Hello [redacted],Even though you didn't qualify for the promotion. As a one time courtesy we will send you a $15 Amazon gift card.Regards,[redacted]

Hello [redacted], I’m sorry you had a frustrating experience using RetailMeNot’s Cash Back offers.  I have manually paid out the $50 rewards for the [redacted] purchases you made in early December. Regards,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hi [redacted], I am so sorry for the frustrating experience you had using our cash back offers! I do see that...

our Customer Support has been in contact with you via email and we have issued the $40 reward. Again, I sincerely apologize for any inconvenience or hassle of getting these rewards to you!   Regards, [redacted]

Roman";mso-bidi-theme-font:minor-bidi;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">H...⇄ /> [redacted],
I’m sorry your experience using RetailMeNot was frustrating.  We have manually paid out the reward for backcountry.com. 

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Regards,[redacted]

Dear [redacted],I'm sorry you had a bad experience purchasing your gift card from RetailMeNot.  As a secondary market our Gift Card inventory fluctuates depending on demand and how many are sold to us.  Since there was an issue with the balance on your gift card we refunded you in full. ...

At this time we no longer have the inventory that you are looking for. Regards,[redacted] N

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for taking the time to review the orders. I don’t understand why they couldn’t be reviewed by the other representatives. I do thank you and am happy we are able to solve this together.
Regards,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hi [redacted], I'm truly sorry for any hassle or frustration with the RetailMeNot cash back offer! I do see that we have paid out the $20 reward for this [redacted] purchase on 1/11/18, so you should have received that in your RetailMeNot wallet. Again, I sincerely apologize for the delay in getting this reward to you! Regards,[redacted]