RetailMeNot, Inc.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hi [redacted],I’m so sorry you had a frustrating experience using the cash back program on RetailMeNot! We...

have issued the [redacted] reward to your RetailMeNot wallet, which you should see reflected in your ‘Approved Cash Back Rewards’ total. Again, I sincerely apologize for any inconvenience. Regards,[redacted]

Dear Mr. [redacted], It appears you have claimed the $15 for your QVC rebate on December 16, 2016.  The transaction ID#[redacted].  If you did not receive this please let us know which email address you have associated with your paypal account so we can send you the $15 for the...

rebate. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. Please remove any personally identifying information such as names, etc., about the complaint or the response. 
Regards,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hi [redacted],I'm very sorry you had a frustrating experience using the cash back program on...

RetailMeNot! I do see that we were able to review your [redacted] Wireless purchase confirmation and pay out the $25 reward on 3/24/18. I have also paid out the additional $75 cash back reward for this purchase, which you should see reflected in your wallet soon. Again, I truly apologize for any inconvenience or miscommunication! Regards,S[redacted]

Hello [redacted],The terms and conditions of the rebate you requested state:"You must also click on the promotion link during the same shopping session that you purchase from the merchant in order to be eligible for the rebate. If you visit other sites before completing your purchase or use coupons not...

provided by RetailMeNot, your        purchase might be associated with a service other than RetailMeNot and you might not be eligible for a rebate. If you disable cookies on your computer, you will not be eligible to earn a rebate because cookies are used, along with receipt submissions, to    authenticate your purchase."Based upon our review it appears that your rebate request did not satisfy the above terms and conditions.  However, we appreciate you being a valued user of RetailMeNot, so we will provide you with $10 via Paypal, even though your rebate request did not qualify under the terms and conditions.Best Regards,[redacted]

Hello [redacted],I'm sorry you had a bad experience using RetailMeNot.  Even though your purchase would not normally qualify, we want to honor the rebate for you as a one-time courtesy for being a valued member. Please allow 72 hours to receive the funds on your Paypal account.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] from retailmenot has provided the same response as what other employees have done to me. Clearly it indicates that she has not even gone through my case in detail and just replied so that retailmenot can maintain the reputation on Revdex.com site. Let me repeat it AGAIN that I'm very well aware of the fact that users are limited to a maximum of five rewards per merchant in any rolling 30 day period. What is not clarified anywhere in "Terms and conditions" is that how this 30 day period is calculated. Earlier few of the representatives replied me that it is based on the purchase date and later others told me that it is based on the Payout date. Here is my purchases made so far from [redacted]:Purchase Date    Payment Date    Amount11/16/2017    12/2/2017    $10 11/22/2017    12/8/2017    $10 11/24/2017    12/11/2017    $10 11/27/2017    12/14/2017    $10 12/10/2017    12/25/2017    $10 12/13/2017    -        Ineligible $1012/15/2017    -        Ineligible $1012/19/2017    1/3/2018    $20 12/25/2017    -        Ineligible $3012/26/2017    1/11/2018    $30 Here, purchase made on 12/19/2017 was approved and paid but purchase made on 12/25/2017 was not approved. Now, this purchase made on 12/25/2017 was denied saying my total was only $133 where I made purchase of $165.15. Macy's incorrectly reported it as $133 to retailmenot since my order (containing 3 total items) was partially fulfilled and 3rd item shipped late on 01/23/2018, I've sent attached proof for this to retailmenot a while back (PDF name "[redacted] order [redacted]"),but they never bothered to look into the details, as they don't care for customers!!Plus nowhere in the terms it is clarified when exactly fresh 30 day period starts, Retailmenot is clearly taking advantage of users who makes valid purchases and delaying payout day on purpose so that rolling 30 day period will cross over with other purchases.I've already submitted more than 10 attachments containing the proof of all these details to retailmenot but they kept on overlooking my details. I want retailmenot to accept their mistake and pay me remaining cashback and fix the "Terms and conditions" clearly stating the details whether 30 days starts from purchase date or payout date so that other customers will not suffer through this cashback program. 
Regards,
[redacted]

Dear [redacted],I apologize for your experience in using a RetailMeNot rebate.  We have submitted your payment to your paypal account.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: Retailmenot is avoiding the issue. I could easily unsubscribe from them myself and have done so.  They sold my email address to multiple other emarketers that are bombarding we with unwanted emails. The email address used for retailmenot was exclusive for their site; it was created just to communicate with them. Since going to their site, I have received spam email to the exclusive address from up to 20 different emailers per day. The ONLY way these spammers could have gotten my email address is thru retailmenot and I want retailmenot to contact the companies to whom they sold my address and have them stop emailing me. I did not realize retailmenot was so unethical or I would NEVER have gone on their site in the first place. To sell my email address to sites advertising "Black Dating"; "Erectile Dysfunction"; "Gas Credit Card"; "Obamacare Insurance"; etc is despicable and I want them to correct it immediately. Most of the junk email is coming from fake or bogus email addresses so it is impossible to reply and to unsubscribe only gives them license to resell your email to other unsavory sites, thus multiplying the problem. I want everyone to know that retailmenot is unethical and will sell your email address to unscrupulous sites.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted],You now can submit offers.  We will continue to monitor all users who up and down vote other offers to move theirs to the top of the page.  If you have any further questions please contact us at [redacted]

Hello [redacted],I'm sorry you had a bad experience using RetailMeNot.  Even though your purchase would not normally qualify, we want to honor the rebate for you as a one-time courtesy for being a valued member. Please allow 72 hours to receive the funds on your Paypal account.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I followed all the instructions and there were no ad blockers. This has happened with this company before and they paid out once I let them know it wasn’t working. Because of that, they aren’t willing to budge a second time, even though it is their fault. I think something is wrong with their site and I’m getting penalized for it. There are other complaints similar to mind that I’ve found online. I held up my end of the bargain by activating the offers and then immediately purchasing with Paypal. If I knew they weren’t going to payout, I would have paid another way and earned points on my credit card. I think they owe it to me to pay the money I was promised. They’ve ignored all my response emails so far, so I’d appreciate assistance. Thank you.
Regards,
[redacted]

Hi [redacted], We have tried sending your rewards to your Paypal account.  Currently there is a lock on that email in Paypal.  Please contact Paypal to have the lock removed and you should have no issue cashing out your reward.Regards,[redacted]

Dear Mr [redacted],It sounds like there is some confusion on the timing we communicated to you. We said it can take up to 72 hours to receive the funds in your Paypal account not 30 days. To confirm, the payment has been made. We have checked Paypal and see that the transaction to pay you for the $30 [redacted] Cash Back Offer was completed as of May 30, 2017.Regards,[redacted] N.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
resolved

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hi [redacted], I’m so sorry you had a frustrating experience using the cash back program on RetailMeNot! We...

do have it listed in our rewards promotion terms that users are limited to a maximum of five rewards per merchant in any rolling 30 day period. Any qualifying purchases that exceed the limit of five rewards per merchant during the rolling 30 day period will be deemed ineligible and will not receive a reward. I’m truly sorry for any inconvenience or misunderstanding!   Regards, [redacted]