Receivables Performance Management LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do want you to know though that this company never made any attempt to contact me - I have checked my phone records; no calls, no voicemail, no email and they had the incorrect mailing address.
Sincerely, [redacted]

March 28, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables...

Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is complaining that RPM called her residence telephone, [redacted] almost every day for nearly a month. Furthermore she never received the initial dunning letter and wants all contacts to cease. After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client [redacted]. on November 6, 2015. RPM mailed the initial dunning letter to Ms. [redacted], advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) on November 8, 2015 to the address of [redacted]. RPM does not have the above telephone number in our system; however RPM did make call attempts at another number. At Ms. [redacted]’s request a Do Not Call code has been placed on it. No other calls will be attempted.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

Complaint: [redacted]
I am rejecting this response because: I have bank statements proving otherwise.they are lying and I demand they take me off.they are a terrible business by taking peoples money on a day other than specified.
Sincerely,
[redacted]

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third-party collection agency operating in all fifty states and...

the District of Columbia. Ms. [redacted] states that RPM processed a payment before the agreed upon date resulting in an overdraft fee. She requests RPM refund any overdraft fee. After review of our records and contacting our client I offer the following response on behalf of RPM:   Windstream placed Ms. [redacted]’s account in our office for collection on May 12, 2017. On July 17, 2017, RPM spoke to Ms. [redacted] who agreed to make full payment on the debt. The payment was processed that same day. After review of a recording of the call, it is clear that the payment was supposed to be processed on July 31, 2017. The representative involved has been reprimanded. The account is now paid in full. RPM will reimburse Ms. [redacted] for any overdraft fees incurred as a result of this error. Ms. [redacted] may email proof of the overdraft fees to [redacted]@receivablesperformance.com and cc myself at [redacted]@receivablesperformance.com.   RPM appreciates the opportunity to respond to this matter and sincerely apologize to Ms. [redacted] for the error. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark T. C[redacted] General Counsel

RPM has confirmed that Ms. [redacted] was not contacted prior the account being reported to her credit history. This alone does not prohibit a creditor or data furnisher from providing information to the credit reporting agencies. In an effort to resolve the issue in a manner acceptable to Ms. [redacted], RPM will request the removal of the account trade-line from her credit history to allow her the opportunity to resolve the obligation in the interim.Ms. [redacted] may contact RPM directly at 866-212-7408 to make payment arrangements. RPM appreciates the opportunity to respond to this matter and resolve it to Ms. [redacted]'s satisfaction. If you have further questions regarding RPM's handling of this matter please contact me directly at 425-412-2642.Very Truly Yours,Mark *. C[redacted]General Counsel

February 25, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted].[redacted]@theRevdex.com.org
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against...

Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] feels he is near the end of his payment plan and was trying to get an updated balance. While calling RPM he felt mistreated: rude representatives who talked over him or just hung up his calls. He feels RPM should discontinue collection efforts on the remaining balance. After a review of our records I offer the following response on behalf of RPM:
RPM negotiated a Settlement in Full (SIF) on this account with Mr. [redacted]. Mr. [redacted] paid four payments, with the last one received on February 21, 2016. RPM has updated the status to SIF and reported that to the three major credit bureaus. RPM apologizes to Mr. [redacted] for any discourtesy or issues he had when calling RPM.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at [redacted]
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

July 12, 2016
 
 
 
 
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
 
Email: [redacted]@theRevdex.com.org
 
 
Case# [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above...

referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is disputing this debt and making several allegations against RPM: no initial dunning letter; use of abusive and hostile tactics to collect a debt; hanging up when he calls; violations of the California Fair Debt Collection Practices Act; and illegally reporting this debt to the credit bureau. After a review of our records I offer the following response on behalf of RPM:
 
RPM has researched its business records and cannot locate a file for Mr. [redacted]. RPM has searched by his name, address, telephone number and e-mail address. RPM is not saying Mr. [redacted] does or does not have a debt placed here; we just are unable to locate it in order to accurately response to this complaint. If Mr. [redacted] will provide additional demographic information: physical address; previous physical address; other telephone numbers; and/or social security number, RPM will re-search our data base and attempt to locate this file.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
 
Very Truly Yours,
 
 
Henry *. S[redacted]
Senior Compliance Specialist

Case Number: [redacted] RE: [redacted]   To Whom It May Concern;   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] states that she is not responsible for a debt owed to DIRECTV and...

wants it removed from her credit history. After review of our records and contacting our client I offer the following response on behalf of RPM:   DIRECTV placed Ms. [redacted]’s account in our office for collection on March 30, 2017. On April 1st RPM sent Ms. [redacted] a notice informing her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA). RPM also attempted to contact Ms. [redacted] by telephone and appear to have spoken to her several times at which point she hung up on our agent. During one such contact she requested no further calls. Accordingly RPM ceased further call attempts.   Upon receipt of this complaint, RPM contacted DIRECTV who provided the attached account ledger and cover letter for Ms. [redacted]’s review. At this time, it is DIRECTV’s position that the balance is owed. RPM acts as a data furnisher on behalf of DIRECTV.   RPM appreciates the opportunity to respond to this matter and resolve the matter to Ms. [redacted]’s satisfaction. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

RE: [redacted]
Case Number: [redacted]
 
To Whom It May Concern,
 
I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). Mr. [redacted] states that he has received calls from RPM intended for...

someone else and demands that they stop. After review of our file I offer the following response on behalf of RPM:
 
RPM located an account using the telephone number ending [redacted] provided in the complaint. The account is in the name of a consumer who is not Mr. [redacted]. In order to prevent a potential third party disclosure in violation of the Fair Debt Collection Practice Act (FDCPA), RPM is withholding any further information about the consumer responsible for the debt.
 
The telephone number listed in the complaint (ending [redacted]) was called by RPM attempting to locate the consumer responsible for the debt. Our business records reflect no record of contact with Mr. [redacted]. RPM has added Mr. [redacted]’ telephone number to our permanent ‘do not call’ datab[redacted] preventing future calls should the number be listed on a subsequent account.
 
RPM appreciates the opportunity to resolve this matter to Mr. [redacted]’s satisfaction and apologize for any inconvenience our calls may have caused. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted] please contact me directly at (425) 412-2642.
 
 
Very Truly Yours
 
 
Mark T. C[redacted]
General Counsel

Complaint ID: [redacted] RE: [redacted] [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states...

and the District of Columbia. Ms. [redacted] states that she signed up for internet service with AT&T however it never functioned properly and was eventually removed. The account was later sent to collections and she is now being contacted by RPM. She requests the matter be removed from collections as well as her credit history. After review of our records I offer the following response on behalf of RPM:   AT&T Wireline listed Ms. [redacted]’s account for collection with RPM on February 27, 2017. RPM’s business records reflect a conversation with Ms. [redacted] on April 28th where she stated that she did not owe the balance. RPM’s agent marked the account as disputed and RPM ceased further collection activity. Upon receipt of this complaint, RPM contacted AT&T who advised that a credit had been applied to the balance. The account has been recalled from collections with a $0 balance. RPM has requested removal of the account trade-line from Ms. [redacted]’s credit history.   RPM appreciates the opportunity to respond to this matter and wishes to apologize to Ms. [redacted] on behalf of RPM and AT&T for the confusion. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

January 25, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] rejected RPM initial response since it was a letter addressed to another consumer. After a review of our records I offer the following response on behalf of RPM:
RPM apparently attached the wrong letter when we originally responded to this letter. RPM sincerely apologizes for this error. RPM received this file from our client Sprint on November 30, 2015. RPM mailed the initial dunning letter on December 2, 2015 to Ms. [redacted], advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted]. RPM did begin unsuccessful telephone attempts to contact Ms. [redacted]. All telephone attempts were within the convenient times as authorized by the FDCPA, Section 805 a (1). Upon the receipt of complaint, RPM placed the requested cease and desist on the account.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

RPM stands by its prior response. In addition to the notice sent to Mr. [redacted] on March 28th, RPM also sent Mr. [redacted] a settlement offer via ground mail and email on or about July 11th or 12th.  No response was received. RPM also attempted to contact Mr. [redacted] by telephone prior to credit reporting and have no record of speaking to him. Attached is verification of the debt in the form of monthly billing statements provided by Sprint. If Mr. [redacted] believes that RPM violated the FDCPA I am happy to discuss the matter further with him or through his counsel. I may be reached at 425-412-2642.   Very Truly Yours,   Mark *. C[redacted] General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint ID:
[redacted]
[redacted]
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty...

states and the District of Columbia. Ms. [redacted] states that a debt she made arrangements to satisfy was later reported to her credit history. She states that RPM advised it would be removed, however it still remains. After a review of our records I offer the following response on behalf of RPM:
 
RPM received Ms. [redacted]’s [redacted] account for collection on March 30, 2016. In May of 2016 Ms. [redacted] made arrangements to satisfy the obligation over two payments. The final payment posted to the account on June 3rd. RPM’s business records indicate that the account was first reported to Ms. [redacted]’s credit history on May 15th prior to receipt of any payment. RPM does not credit report an account until approximately 45 days from the date it is listed with us for collection. In order to avoid an account being credit reported an account must be paid in full prior to the reporting date regardless if payment arrangements have been set up- it must actually be paid. This information should have been conveyed to Ms. [redacted].
 
In light of these circumstances, I agreed to remove the account trade-line from Ms. [redacted]’s credit history as was referenced in the complaint. A request was sent via our automated process. It can take anywhere from 30 to 45 days for the credit reporting agencies to update their system. Because Ms. [redacted] is claiming the trade-line is still present, RPM is submitting a manual request to remove the account trade-line. If the trade-line continues to appear Ms. [redacted] may contact me directly for further assistance.
 
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at [redacted]
 
Very Truly Yours,
 
 
Mark *. C[redacted]
General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 1, 2015Revdex.com1000 Station Dr. Suite 222DuPont, WA  98327Email: [redacted]Case# [redacted]Dear Ms. [redacted],I am in receipt of and have reviewed the above referenced rebuttal complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. She is disputing this debt and claims RPM sent her validation documents that are for someone else living at a different address. In addition she claims our client refunded the balance to her.  After a review of our records I offer the following response on behalf of RPM:In RPM’s November 24, 2015 response, a copy of the validation (the October 2, 2014 statement in her name) was attached and sent to your office. RPM has sent our client a copy of the “refund” check and asked for an explanation. When that is received, we will forward that to Ms. [redacted] for her review. RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at [redacted]Very Truly Yours,Henry P. S[redacted]Senior Compliance Specialist

December 22, 2015
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted], [redacted] W [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced rebuttal complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] is now complaining that RPM hasn’t sent any deletion to the credit bureaus nor has it sent him a deletion letter. After a review of our records I offer the following response on behalf of RPM:
RPM sent a deletion notice to the three major credit bureaus using two methods: one was by an electronic means sent by our IT department and a second through the EOSCAR system, AUD# [redacted]. However RPM has no control over how long it takes the credit bureaus to update their records. Regarding the deletion letter, it was sent on December 16, 2015.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at [redacted]
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

March 22, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted], [redacted] D [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables...

Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] is complaining that he settled this account and RPM has not honored the settlement. This account is now placed with another collection agency that is trying to collect it. After a review of our records I offer the following response on behalf of RPM:
RPM did negotiate a settlement in full (SIF) with Mr. [redacted]. The SIF payment was received and it appears that the SIF code never got to our client Dish. RPM has contacted Dish, advised them of the SIF and asked that they recall the account from the other collection agency. RPM apologizes to Mr. [redacted] for any inconvenience.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

Complaint: [redacted]
I am rejecting this response because:I’ve disputed this account with the credit bureau and RPM has responded that the credit bureau (Equifax) the account is valid and accurately reporting which was false information. This account should never been reported to credit bureau; furthermore, I’ve contacted RPM directly and was advised that as long as I continue to dispute this account with credit bureau it will remain on my credit by represetive Maritza. As of today, this account is still on credit report as an adverse account which has adversely affected my credit worthiness. My complaint is this company is not compliant with the fair credit reporting laws. I plan to seek legal action. 
Sincerely,
[redacted]

Complaint ID: [redacted]
RE: [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty...

states and the District of Columbia. Ms. [redacted] states that she settled a delinquent [redacted] account with RPM in June 2016 however received a notice from another collection agency over the same account. She requests RPM confirm the settlement with the current agency and resolve the matter. After a review of our records and contacting our client I offer the following response on behalf of RPM:
 
RPM received Ms. [redacted]’s [redacted] account for collection on March 15, 2016. On June 23rd, RPM’s business records indicate that on April 20th a settlement to resolve the account payable in installments was reached. The first three payments were timely received, however Ms. [redacted] requested an extension of the final payment which was granted. The final payment was subsequently posted to the account on June 20th. As a result of changing the arrangement it appears that the account did not close properly in our system due to an agent error. The remaining account balance was later recalled by [redacted] and placed with another collection agency.
 
Upon receipt of this complaint, RPM advised [redacted] that the account was indeed settled by the payments received by RPM. [redacted] advised they had updated their records to reflect the same and were recalling the account from the subsequent collection agency that sent Ms. [redacted] a notice. The account is settled in full.
 
RPM appreciates the opportunity to resolve this complaint to Ms. [redacted]’s satisfaction and sincerely apologize for the inconvenience. If you have additional questions regarding our handling of this matter I can be reached at [redacted]
 
Very Truly Yours,
 
 
Mark ** C[redacted]
General Counsel