Receivables Performance Management LLC

July 29, 2015    Revdex.com1000 Station Dr. Suite 222DuPont, WA  98327 Email:[redacted]@theRevdex.com.org  Case# [redacted]  Dear Ms. [redacted], I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted]...

against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted]’s complaint is that RPM is trying to collect on a debt that she paid to another collection agency in January, 2015. Ms. [redacted] is also complaining that RPM is calling incessantly. After a review of our records I offer the following response on behalf of RPM: RPM received this file from our client [redacted] on May 1, 2015. RPM mailed the initial dunning letter, advising Ms. [redacted] of the creditor, amount owed, and her right to dispute under the Fair Debt Collection Practices Act (FDCPA), on May 5, 2015 to the address of [redacted], Livermore, CA 94550. RPM began attempting telephone calls, without success, to contact Ms. [redacted]. All telephone attempts were within the convenient times as stated in the FDCPA, Section 805 a (1). Upon notification of the dispute, RPM immediately ceased collection activity, coded the account as a dispute and contacted our client. When RPM’s client responds to that inquiry, RPM will notify Ms. [redacted] of the results. RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at[redacted] Very Truly Yours,  Henry ** S[redacted]Senior Compliance Specialist

March 29, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against...

Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is disputing this T-Mobile debt and the negative credit bureau rating. She further states that RPM never mailed the initial dunning letter or contacted her by telephone. She wants the negative credit bureau rating deleted. After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client T-Mobile on January 24, 2016. RPM mailed the initial dunning letter on January 26, 2016, advising Ms. [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted]. RPM began telephone attempts; however no contact was ever made. When RPM received the complaint from your office, we immediately ceased collection activity, coded the account as a dispute and contacted our client for validation. Our client responded with the following:
“T-Mobile records confirm that on March 23, 2015, Ms. [redacted] purchased an Apple iPhone 6p Zagg HDX Full Body screen protector and an iPhone 6 Plus Tech 21 Impact Check Smoke case.  Ms. [redacted] elected to finance the accessories with our Equipment Installment Plan (“EIP”) program and agreed to 24 monthly payments in the amount of $2.90. 
Records further confirm that Ms. [redacted] canceled her account on October 15, 2015, when she ported her mobile numbers to another service provider.  Ms. [redacted] billing cycle ran from the 28th of one month to the 27th of the following month.  Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle.  Accordingly, Ms. [redacted] was billed through October 27, 2015.
As Ms. [redacted] account was billed under our billing system known as “bill current” her account was billed a month in advance.  T-Mobile records indicate that Ms. [redacted] remitted payment for her services through October 27, 2015, on October 8, 2015. 
It is important to note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement.  This information is disclosed within the EIP agreement provided at the time of purchase.  When the account was canceled on October 15, 2015, the remaining EIP balance of $29.67 was accelerated and posted to the final billing statement dated October 28, 2015.  It is T-Mobile's position that the remaining EIP balance is valid and owed.
Please be advised that due to non-payment on January 26, 2016, Ms. [redacted] account was transferred to third party collection agency, Receivables Performance Management, to attempt to collect payment for the past due balance.  Upon review of the account and Ms. [redacted], correspondence, T-Mobile has issued a credit of $29.67 bringing the account to a zero balance.  In addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account.  Please note that it may take up to 90 days for the credit report to be updated.”
RPM has closed this file and returned it to T-Mobile. A deletion notice was sent to the three major credit bureaus on March 27, 2016.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at [redacted]
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third-party collection agency operating in all fifty states and...

the District of Columbia. Ms. [redacted] states that she resolved a past due debt with RPM for less than the full balance and that the remaining balance is appearing on her credit history. She requests the additional balance be removed from her credit history. After review of our records I offer the following response on behalf of RPM:   Cincinnati Bell placed an account in Ms. [redacted]’s name in our office for collection in September 2016. RPM’s business records reflect that the account was settled for less than the full balance in February 2017. RPM updated the account trade-line to reflect the paid status however due to a coding error Cincinnati Bell also posted the settlement payment and later reversed that payment as part of the clean-up. This took the account out of settled status and put the remaining balance back in an ‘active’ status causing the balance to be credit reported.   RPM has requested removal of the account trade-line entirely pursuant to Ms. [redacted]’s request. On behalf of Cincinnati Bell, RPM apologizes to Ms. [redacted] for the confusion.   RPM appreciates the opportunity to respond to this matter. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

Ms. [redacted] is correct that she has no contractual relationship with RPM; however, RPM is a data furnisher to the credit reporting agencies on behalf of [redacted], to whom she has a business relationship with. RPM is responsible for furnishing data to the credit reporting agencies on behalf of [redacted] while the account is in our possession for collections. If [redacted] recalls the account prior to it being paid, RPM will request removal of the trade-line because we would no longer be handling the account on behalf of [redacted].

Complaint: [redacted]
I am rejecting this response because: can this collector olease contact MCI to find out why they said you had the debt?
Sincerely,
[redacted]

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states...

and the District of Columbia. Mr. [redacted] states that he was never notified of a delinquent AT&T account before it appeared on her credit history. She requests the matter be removed from her credit history so she may address the matter. After review of our records I offer the following response on behalf of RPM:   RPM received Mr. [redacted]’s AT&T account for collection on December 17, 2016. RPM typically allows a consumer approximately 45 days from the time an account is listed in our office before it is reported to a consumer’s credit history. During that time frame RPM attempts to contact a consumer by mail and telephone in order to allow them to resolve the obligation prior to credit reporting. RPM sent Ms. [redacted] a letter advising her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA) to and address on [redacted] The letter was not returned as undeliverable, however the address on file was subsequently updated to the address listed in the complaint. RPM also attempted to contact Ms. [redacted] by telephone at two numbers however have no record of speaking to her until approximately ten (10) days after the account was furnished to the credit reporting agencies.   Because the address the initial notice was sent to was not current, RPM will agree to remove the account trade-line from Ms. [redacted]’ credit history and allow her to satisfy the obligation. Ms. [redacted] is free to contact our office toll free at 888-838-5123 to resolve the obligation.   RPM appreciates the opportunity to respond to this matter and resolve it to Mr. [redacted]’s satisfaction. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

Complaint ID: [redacted]
RE: [redacted]
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty...

states and the District of Columbia. Mr. [redacted] states that he did not open an account with T-Mobile that RPM has sought to collect. He states that he is the victim of fraud. After review of our records and contacting our client I offer the following response on behalf of RPM:
 
RPM received Mr. [redacted]’ T-Mobile account for collection on September 17, 2016. On September 19, 2016 RPM sent Mr. [redacted] a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA) to the last known address in file provided by T-Mobile. The notice was later returned undeliverable. RPM also sent an email to the address on file, [redacted], however have no record that it was opened. RPM’s business records reflect no telephone contact with Mr. [redacted] despite numerous attempts to reach him. Until receipt of this complaint, RPM was unaware that Mr. [redacted] disputed the debt or claimed to be the victim of identity theft.
 
Upon receipt of the complaint, RPM contacted T-Mobile who provided the following response:
 
In cases where the account holder of record claims they did not activate the account, T-Mobile requires that party complete a Collection Dispute Form and return it to T-Mobile with a photocopy of their driver’s license or other government-issued photo identification and a police report naming the responsible party.  We have included this form for Mr. [redacted].  This may be faxed to T-Mobile’s Fraud Management team from an authorized T-Mobile retail location.  Upon receipt, T-Mobile will review this matter further and apprise Mr. [redacted] of our findings.
 
T-Mobile records confirm that, on April 18, 2013, Mr. [redacted] purchased a Certified Pre-Owned Samsung Galaxy S2 handset and a Samsung Galaxy S3 handset through our Equipment Installment Plan ("EIP") program at which time he was required to remit a down payment in the amount of $99.98 plus the taxes for the full retail price.  Additionally, Mr. [redacted] was required to agree to 24 monthly installments in the amount of $36.00.
 
On July 26, 2014, Mr. [redacted] purchased an iPhone 5C handset through our EIP program at which time he was required to remit payment for the taxes for the full retail price.  Additionally, Mr. [redacted] was required to agree to 24 monthly installments in the amount of $22.91.
 
On November 5, 2014, a payment in the amount of $94.38 posted toward Mr. [redacted]’ account.  Since that time, T-Mobile has not received further payment toward this account.  As payment was not received, on December 8, 2014, T-Mobile suspended Mr. [redacted]’ account’s ability to place outbound calls.  Mr. [redacted]’ account was ultimately cancelled for non-payment, on February 5, 2015.
 
If a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement. This information was disclosed within the EIP agreement provided at the time of Mr. [redacted]’ above-referenced purchases. 
 
Due to continued non-payment, on March 10, 2015, Mr. [redacted]’ account was transferred to a third-party collection agency, Convergent Outsourcing Inc., for collection of the outstanding balance.  Mr. [redacted]’ account has been referred to additional third-party collections agencies in effort to collect upon this debt.  As of September 19, 2016, Mr. [redacted]’ account resides with Receivables Performance Mgmt. for continued collection efforts.
 
Mr. [redacted]’ account remains closed with a balance of $1,057.15 which consists of monthly access charges, monthly EIP installments, final EIP balance charges, applicable taxes, and fees from the billing statements dated October 7, 2014, through March 7, 2015.  It is T-Mobile’s position that this balance is valid and owed.
 
RPM appreciates the opportunity to respond to this matter. Attached is the Collection Dispute Form provided by T-Mobile for Mr. [redacted]’ to complete and return directly to T-Mobile. If you have questions regarding RPM’s handling of this matter or if we may be of any further assistance to Mr. [redacted], please contact me directly at [redacted]
 
 
Very Truly Yours,
 
 
Mark T. C[redacted]
General Counsel

RPM has requested removal of the account trade-line. If it is continuing to appear I suggest the consumer dispute mark directly with the credit reporting agency.

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the...

District of Columbia. Ms. [redacted] states that RPM is attempting to collect a debt that she does not owe and was told the same by the creditor, Cincinnati Bell. After review of our records I offer the following response on behalf of RPM:   Cincinnati Bell listed Ms. [redacted]’s account for collection with RPM on February 5, 2015. RPM has no record of contact with Ms. [redacted] however the account was reported to her credit history at the request of Cincinnati Bell. Upon receipt of the complaint RPM contacted Cincinnati Bell who provided the attached account invoice and stated that their records reflect a past due balance. RPM has requested removal of the account trade-line from Ms. [redacted]’s credit history and have ce[redacted]d further collection attempts.   RPM appreciates the opportunity to respond to this matter and apologize we are unable to be of further assistance to Mr. [redacted]. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], ple[redacted] contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

March 15, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted], [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables...

Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is disputing this debt and wants validation. After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client T-Mobile USA on August 5, 2013. RPM mailed the initial dunning letter to Ms. [redacted] advising her of the creditor, amount and her rights under the Fair Debt Collection Practices Act (FDCPA) on August 7, 2013 to the address of [redacted]. In addition to the initial dunning letter there have been several other letters sent to Ms. [redacted] regarding the debt. RPM was unaware of any dispute until we received a letter of dispute on March 6, 2016. RPM immediately ceased collection activity, coded the account as a dispute and contacted our client for instructions.
RPM’s client T-Mobile has responded with the following: “T-Mobile records indicate that Ms. [redacted] activated the account via our Telesales office on April 14, 2013, with the mobile numbers ending in [redacted], [redacted] and [redacted].  Our records indicate that Ms. [redacted] subscribed to our Family Unlimited Talk, Text and Data rate plan for $100.00 per month for the first two lines of service.  The additional line of service was billed a $20.00 Add-A-Line charge per month.  Ms. [redacted]’s account was billed in advance with our ‘bill current’ billing system. 
At the time of activation, Ms. [redacted] accepted a 24-month service agreement per line of service in exchange for subsidized handset pricing making her eligible to subscribe to the promotional rate plan. The agreement that Ms. [redacted] accepted stipulated up to a $200.00 early termination fee per line of service. 
On May 17, 2013, replacement equipment was ordered for Ms. [redacted]’s non-working Samsung Galaxy S II handset.  Please be advised that in each replacement box, a set of instructions is provided to inform the customer how to return their non-working equipment so as to avoid being charged a non-return fee.  Our records indicate that we did not receive the non-working equipment.  As such, Ms. [redacted] was charged $401.05 for the non-return fee and applicable taxes.  It is important to note that the possibility of a non-return fee was disclosed to Ms. [redacted] at the time the exchange was processed.
Our records do not indicate that we have received the non-working equipment.  As such, the non-return fee of $401.05 assessed on July 4, 2013 remains valid. 
T-Mobile records indicate that we did not receive any payments to Ms. [redacted]’s account and the account was suspended on May 23, 2013, and later cancelled on June 29, 2013, as a result of non-payment.  Since Ms. [redacted] did not complete the contractual obligations through April 14, 2015, a $200.00 early termination fee was charged to each line of service at the time of cancellation.
Ms. [redacted]’s outstanding balance totals $1,715.42 and it is comprised of pro-rated monthly access charges for services rendered from April 14, 2013, through June 29, 2013, outbound international call usage charges, a non-return fee, three $200.00 early termination fees and taxes and surcharges for charged billed through the final billing period that closed on July 6, 2013.  From April 14, 2013, through May 23, 2013, Ms. [redacted]’s account used 1,912 airtime minutes, sent and received 2,051 text and picture messages and 1,559 megabytes (“MB”) of data was used, which indicates that Ms. [redacted] received the benefit of our services.  It is T-Mobile’s position that Ms. [redacted]’s balance in the amount of $1,715.42 is valid and owed.
Since T-Mobile considers Ms. [redacted]’s debt of $1,715.42 valid, we will pursue all of our legal rights and remedies to collect this debt.” 
After reviewing the client’s response, Ms. [redacted] can call our compliance/escalation department at (888) 838-5123 and discuss payments with RPM’s representative.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

Complaint ID # [redacted]
RE: [redacted]
 
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). Mr. [redacted] states that she has received calls from RPM intended...

for someone else and alleges that calls have continued despite requesting they stop. After review of our file I offer the following response on behalf of RPM:
 
RPM located an account using the telephone number ending 9156 provided in the complaint. The account is in the name of a consumer who is not Mr. [redacted]. In order to prevent a potential third party disclosure in violation of the Fair Debt collection Practice Act (FDCPA), RPM is withholding any further information about the consumer or the debt.
 
The telephone number listed in the complaint (ending [redacted]) was called three (3) times between August 4th and August 8th with no record of contact. Until receipt of this complaint RPM was unaware that we were calling a wrong number. RPM has added Mr. [redacted]’ number to our permanent ‘do not call’ database preventing future calls should the number be listed on a subsequent account.
 
RPM appreciates the opportunity to resolve this matter to Mr. [redacted]’s satisfaction and apologize for any inconvenience our calls may have caused. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. [redacted] please contact me directly at (425) 412-2642.
 
 
Very Truly Yours
 
 
Mark *. C[redacted]
General Counsel

Complaint: [redacted]
I am rejecting this response because: The company is combing 2 complaints filed. One I filed against [redacted] and one against [redacted].  THEY ARE JUST TRYING TO GET MONEY I DONT OWE. I was with [redacted] FOR 3 WEEKS. AND I DONT OWE THIS MONEY.
Sincerely,
[redacted]

Complaint ID: [redacted]
RE: [redacted]
 
Dear Ms. [redacted],
 
I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and...

the District of Columbia. Ms. [redacted] states that she set up a payment to satisfy the obligation RPM attempted to collect however received additional calls from RPM. She requests that RPM confirm her account is paid and requests no further contact. After review of our records I offer the following response on behalf of RPM:
 
RPM received Ms. [redacted]’s Dish account for collection on September 27, 2016. RPM’s business records reflect a conversation with Ms. [redacted] on January 4, 2017 where she agreed to pay the remaining balance and provided payment information. RPM sends payment information to Dish for them to process the payment. In this instance Dish did not notify RPM that the payment had successfully posted which resulted in further call attempts. To avoid this from happening in the future, RPM has advanced the ‘broken promise’ date on Dish payments to account for any lag time on their end.
 
Ms. [redacted]’s account is paid in full and RPM is no longer handling the matter. RPM appreciates the opportunity to respond to this matter and apologize for the error and inconvenience. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.
 
 
Very Truly Yours,
 
 
Mark *. C[redacted]
General Counsel

Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted]...

states that the FCC and multiple state Attorney Generals have brought claims against AT&T for unfair billing practices and as a result RPM cannot verify her debt without violating the Fair Credit Reporting Act (FCRA). She requests the matter be removed from her credit history. After review of our records and contacting our client, I offer the following response on behalf of RPM:   RPM received Ms. [redacted]’s AT&T account for collection on September 7, 2016. On September 9, 2016 RPM sent Ms. [redacted] a notice identifying her creditor, debt, and her rights under the Fair Debt Collection Practices Act (FDCPA). RPM received no response to the notice. RPM also attempted to contact Ms. [redacted] by telephone however have no record of speaking to her.   Until receipt of this complaint, RPM was unaware that Ms. [redacted] was requesting verification of the debt or disputed any portion of it. RPM contacted AT&T regarding Ms. [redacted]’s concerns and AT&T advised they found no instances or any notes indicating that Ms. [redacted] had taken issue with AT&T’s billing practices. AT&T provided the attached contract and customer service summary for Ms. [redacted]’s account. It is AT&T’s position that the balance is valid and owed. Ms. [redacted] is free to contact RPM toll free at 888-838-5123 after review of this information should she wish to resolve her obligation to AT&T.   RPM appreciates the opportunity to respond to this matter and resolve it to Ms. [redacted]’s satisfaction. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. [redacted], please contact me directly at (425) 412-2642.     Very Truly Yours,     Mark *. C[redacted] General Counsel

September 21, 2015    Revdex.com1000 Station Dr. Suite 222DuPont, WA  98327 Email: [redacted]@theRevdex.com.org  Case# [redacted]  Dear Ms. [redacted], I am in receipt of and have reviewed the above referenced complaint filed by...

Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] complaint is RPM has been making 1-3 calls almost every day and when he answers he gets music. When he tries to call RPM, the calls get disconnected or RPM refuses to give him any information. After a review of our records I offer the following response on behalf of RPM: RPM received this debt from our client [redacted] on August 31, 2015. RPM mailed the initial dunning letter, advising Mr. [redacted] of the creditor; amount owed; and his right to dispute under the Fair Debt Collection Practices Act (FDCPA) on September 2, 2015, to the address of [redacted], Fayetteville, NC 28306. RPM began making unsuccessful telephone attempts starting on September 1, 2015. All telephone attempts were within the convenient times as authorized by the FDCPA, Section 805 a (1). RPM has placed a “Do Not Call” code on Mr. [redacted] telephone number. RPM does report [redacted] debts to the three major credit bureaus, but hasn’t done so yet. If Mr. [redacted] wishes to call RPM and negotiate payments, he can call our escalations department at [redacted]. RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at [redacted]  Very Truly Yours,  Henry ** S[redacted]Senior Compliance Specialist

May 23, 2016
Revdex.com
1000 Station Dr. Suite 222
DuPont, WA  98327
Email: [redacted]@theRevdex.com.org
Case# [redacted], [redacted]
Dear Ms. [redacted],
I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] rejected RPM’s initial response because she stated she continued to receive telephone attempts after RPM placed a wrong number code on the account. One call was on May 17, 2016 at 9:30AM and the other on May 17, 2016 at 7:00PM. After a review of our records I offer the following response on behalf of RPM:
RPM researched its business records and the wrong number code was placed on the account the afternoon of May 17, 2016, just before the response was sent to the Revdex.com. It appears the wrong number code did not stop the later attempt that was already in the daily dialer call list. RPM apologizes for any inconvenience.
RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726
Very Truly Yours,
Henry P. S[redacted]
Senior Compliance Specialist

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). Ms. [redacted] states that she has never had services with [redacted] for whom RPM is attempting to...

collect a debt she believes is fraudulent. She requests the account be removed from her credit history. After review of our file and contacting our client, I offer the following response on behalf of RPM. [redacted] has requested that RPM send Ms. [redacted] a fraud packet for her to complete and return to [redacted].  If Ms. [redacted] has questions she can contact the [redacted] Fraud Team directly at [redacted]. The account will be placed on a 30 day hold to give the consumer an opportunity to respond.RPM appreciates the opportunity to respond to this matter. If you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms. Rivers please contact me directly at [redacted]. Very Truly Yours, Mark T. C[redacted] General Counsel

September 14, 2015    Revdex.com1000 Station Dr. Suite 222DuPont, WA  98327 Email: [redacted]@theRevdex.com.org  Case# [redacted], [redacted]  Dear Ms. [redacted], I am in receipt of and have reviewed the above referenced complaint filed by...

Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and the District of Columbia. Ms. [redacted] is alleging that RPM has been calling her home number for the past two weeks trying to reach someone who doesn’t live there. She wants the calls to stop.  After a review of our records I offer the following response on behalf of RPM: RPM researched its business records for any account with the telephone number [redacted] The only account is for a consumer that is not Ms. [redacted] or the person she alleges RPM is trying to reach. The account that has that telephone number was recalled by our client on July 25, 2014. Ms. [redacted] gave us the partial name of a consumer, Nicole M that we are supposedly trying to reach. However, that is insufficient to locate an account. If Ms. [redacted] can provide any additional information to locate this account or consumer, RPM will attempt to locate it. Obviously RPM wants to stop telephone calls being made to the wrong person. RPM appreciates the opportunity to resolve this complaint. If you have additional questions regarding our handling of this matter I can be reached at[redacted] Very Truly Yours,  Henry ** S[redacted]Senior Compliance Specialist

Complaint ID: [redacted] RE: [redacted]   Dear Ms. [redacted],   I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states...

and the District of Columbia. Mr. [redacted] states that RPM has called him and refused to provide information however ask him to confirm personal identifiable information. He requests that RPM cease further attempts to contact him. After review of our records and contacting our client I offer the following response on behalf of RPM:   T-Mobile placed Mr. [redacted]’s delinquent account in our office for collection on April 6, 2017. RPM’s business records reflect a contact on April 11, 2017 where Mr. [redacted] terminated the call after refusing to verify his identity. RPM next spoke to Mr. [redacted] on May 4, 2017 were he requested no further contact. RPM’s agent marked the account accordingly and RPM ceased further attempts to contact Mr. [redacted]. Upon receipt of this complaint RPM advised T-Mobile who provided the following information:   “T-Mobile records confirm

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). Mr. [redacted] states that RPM would not provide him with a telephone number or other contact information...

for a representative at [redacted] in response to his request to speak to them directly prior to agreeing to a settlement. After review of our file and contacting our client, I offer the following response on behalf of RPM. [redacted] listed Mr. [redacted]’s account with RPM for collection on September 14, 2017. RPM is a third-party collection agency retained by [redacted] to collect on their behalf. RPM is authorized to settle the account on [redacted]’s behalf. Putting Mr. [redacted] in direct contact with [redacted] defeats the purpose of [redacted] retaining RPM to collect the past due balance. RPM will gladly send Mr. [redacted] written confirmation of any settlement offer agreed to. Additionally, RPM sent Mr. [redacted] a letter offering him the very settlement which lead to this complaint. Mr. [redacted] is free to contact [redacted] on his own accord, however [redacted] will likely direct him back to RPM since the account is in collections.   RPM appreciates the opportunity to respond to this matter and apologize for any inconvenience. If you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Mr. [redacted] please contact me directly at [redacted]. Very Truly Yours, Mark T. C[redacted] General Counsel