Ramada

Complaint: ***
I am rejecting this response because: It's a fraud that is intentional and ongoingI just checked and they are still advertising the room as having a hot tub, so this is no "good faith" offerI now will only accept a full refund AND a permanent change of the room descriptionI will not be a party to anyone else being defrauded.
Regards,
*** ***

last yr I filled a complaint because the hotel would not rent to me because I ive in the same town I was trying to give my wife a small honey moon she was disabled and thought it would be nice after my complaint they gave us a two night stay, we had a great time a nice dinner a few drinks and she swam in the pool which helped her legs, my wife passed in jan I tried getting a room tonight for fri and sat the movie theater is right next door and my two kids want to see Star Trek Beyond I was told once again no I asked them to check there records and explained my case I was told no and the person was very rude I have a full time job and retired usaf I don't have a lot of money but thought a movie a nice pool would make them happy my kids miss my wife and I was trying to do something nice it was there step mom but I kinda wanted to relaxe see a movie and treat them iam very upset with how I was treated

Ms*** did put her towels outside the door and the housekeeper did give her fresh onesWhen the Housekeeper asked do you need any thing else ,Ms.*** evidently said no thanks and told the HK she didn't need the room cleanHousekeeping knows that they must service a room unless the guest
requests no service.When Ms *** returned to the hotel that afternoon ( 4-pm) the Housekeepers were gone for the day and no one available to service hr roomWhen this was brought to the attention of the Hotel Asst Manager she did apologize and informed M.*** that we would credit her bill the one night but had to go thrugh ***The refund was authoriized by us to *** , and from there *** would have to credit Ms ***'s account( no rates can be discussed nor refunds be given directly to the guest when booking with ***..they have to handle any issues directly with the hotel customer)We do apologize if there was any mis-understanding on our part , but assumed we handled with the guests interest by contacting *** an authorizing her a creditShe may want to contact ***, if not done so already Thank you*** ***

Re: *** ** *** ID #***
Dear Ms*** ***
We are writing in response to your inquiry on behalf of *** ** ***, inquiry ID listed aboveWe offer our apologies for Mr***'s
inconvenienceIn an attempt to resolve this and any issues with future stays, we have added Mr*** to our VIP invited guest listFurther, we will offer a 50% room discount on a future hotel stayWe attempted to communicate this to Mr*** directly who accepted our telephone call but then directly disconnected our hotel representative.Please ask Mr*** to call the hotel directly Monday thru Friday at ###-###-#### and speak with our Front Desk Manager Lisa to make his reservationThe discounted stay is valid only at Ramada -Washington through December 31, and is not transferableStandard terms and conditions apply (valid major credit card and photo ID must be provided at check-in) and is subject to availability at the time the reservation is confirmed.Thank you for allowing us to the opportunity to respond.Very truly yours,
Mary * S***-H***, GM

May 26, 2016Good Morning *** ***,I would like to apologize for the run around you have received regarding your credit card chargeI was unaware of the issue until nowI have researched the charge, You were in fact charged $by accidentWe credited your credit card account on 5/19/
for the same amountIf you have not seen the credit on your statement yet, please allow a few daysIt does take a few days to appear.I have sent a copy of your charge and credit in a separate emailIf you should have any further questions, please feel free to contact me directlyAgain, I apologize for the frustration you have been dealing with.Cordially,David C

Complaint: ***
I am rejecting this response because: I refuse to spend another night at this hotel because of advertising of your hotel Also, the sorry continental breakfast, poor internet, no cable, cramped work out room and poor customer service I am going to tell co workers and any and everyone about this dump I also complained to hotel.com and gave them a poor rating I spent three hundred and some odd dollars that I will continue to write poor reviews regarding this truck stop hotel I am going to find out who regulate this hotel and the Ramada Hotel and complain on the Corporate level How dare you offer me a night stay at this dump It is clear this cheap hotels not only has poor customer service but I am sure this offer is an example that your employees are poorly paid Why would I want to say I want my money back !!! You lied to your hotel guest and if I do not get my money back then I am contacting your Corporate office I do not live in your state so why would I take a chance and spoil my vacation again, especially when I receive offers like this *** ***
Regards,
*** ***

To Ms***; My apologies for the inability on our part for not servicing your room as neededI can assure you no one is accusing you of lying in the leastThe information I had recieved was from the *** and I can assure you this will be discussed and the importance of servicing our customers, and not "assuming" what they need or not need, but doing their jobsThank you once again for your feedback and we hope to have another opportunity to be of service to you where we can extend the services that you would expect and certainly be entitled to.Sincerely,*** ***

? Complaint: ***
I am rejecting this response because: I did receive a credit, but the statement was not true I was not asked did I want my room clean? As stated before I asked for some clean towels and they were givenAnd as I said was asked did I need anything else I said know thank youThe cleaning of the room was never discussed? I did receive the credit on the bill, but will thank twice before staying there again, I have know reason to lie, and don't like being called a liar? Thank you for your help
Regards,
*** ***

? ? ? ? ? ? ? ? Thank you for Revdex.com of Mississippi and bringing to their attention your dissatisfaction with the Ramada Vicksburg, MS.? Everything we try to do is aimed towards ensuring that our guests have a wonderful stay and this time
we did not meet your expectations! The issue you had with the pool not working and guest amenities during your stay is unacceptable.? Please rest assured that your comments have been reviewed by management and will be shared with the housekeeping and maintenance team this morning in an effort to improve our service in the future ? ? Please consider this email as authorization? to extend to you one comp nightWe would like to regain your trust and hope to serve you again in the futureIf I may be of assistance or if you have additional feedback you would be willing to share, please don’t hesitate to contact me Sincerely, [redacted] Assistant General Manager Ramada Vicksburg [email protected]

To Ms***;? ? My apologies for the inability on our part for not servicing your room as neededI can assure you no one is accusing you of lying in the leastThe information I had recieved was from the *** and I can assure you this will be discussed and the importance of servicing our customers, and not "assuming" what they need or not need, but doing their jobsThank you once again for your feedback and we hope to have another opportunity to be of service to you where we can extend the services ? that you would expect and certainly be entitled to.Sincerely,*** ***

Please accept our sincere apologies for the disappointent you experienced do to your room not having a "jetted hot tub" as you had expected.We have contacted Wyndam/Ramada and asked them to revise the description of this room to more accurate Ido ? believe we did offer compensation for one
night and that the guests were satisfied with all aspects of ther stay and visit, other than the disappointment of not havng a Jetted Hot Tub, which we can certainly understand..At this time we can not extend a ful refund but will be glad to compensate for one night as previously offeredIf this is acceptable please let us know.We can also assist you in looking for a Wyndam property in the radius that has been mentioned to see if there is a property with a hot tub that woud suit your enjoyment.Once again, please accept our apologies for your disappointment of no "Hot Tub" as you expected, however we do appreciate the other compliments and would look forward to asisting you with future visits that would meet your requests and expectations? Sincerely,LaQuita Butler?

Complaint: [redacted]
I am rejecting this response because: It's a fraud that is intentional and ongoing. I just checked and they are still advertising the room as having a hot tub, so this is no "good faith" offer. I now will only accept a full refund AND a permanent change of the room description. I will not be a party to anyone else being defrauded. 
Regards,
[redacted]

Re: [redacted] ID #[redacted]
Dear Ms. [redacted]
We are writing in response to your inquiry on behalf of [redacted], inquiry ID listed above. We offer our apologies for Mr. [redacted]'s inconvenience. In an attempt to resolve this and any issues with future stays, we have added Mr....

[redacted] to our VIP invited guest list. Further, we will offer a 50% room discount on a future hotel stay. We attempted to communicate this to Mr. [redacted] directly who accepted our telephone call but then directly disconnected our hotel representative.Please ask Mr. [redacted] to call the hotel directly Monday thru Friday at ###-###-#### and speak with our Front Desk Manager Lisa to make his reservation. The discounted stay is valid only at Ramada -Washington through December 31, 2016 and is not transferable. Standard terms and conditions apply (valid major credit card and photo ID must be provided at check-in) and is subject to availability at the time the reservation is confirmed.Thank you for allowing us to the opportunity to respond.Very truly yours,Mary * S[redacted]-H[redacted], GM

May 31, 2017To Whom it May Concern:My name is Elena P[redacted], General Manager of the Ramada Harrisburg/Hershey. Iam in receipt of the Complaint dated on May 26, 2017 with case ID #[redacted].The customer checked in a one bed room. The maximum occupancy was 2 peopleaccording to the Fire Department Code....

Upon entry of the hotel, she enteredwith cake, balloons, and snacks and 15 kids total. After it was reported to me bymy Assistant, I called up to the room and asked them if they were having a partysince the guest did sign a no party policy at check-in. She said yes. I re-iteratedthat the hotel has a ino party policy in place and that having this many people inthe room at one time is a fire hazard and a violation of our occupancy limits ineach room. She said she wasn't having a party. I said ma’am, I am going to needthe non-registered guest to please leave the premises. Upon completion of mycall the guest ignored the conversation and took all the kids to the pool. Again,another hazard as there was 1 adult per 15 children in the pool. That is a risk ofinjury and again we are not abiding by the hotel policy.I approached the pool area as we were getting complaints from the actualregistered guest that wanted to use the facility that there were too many kids inthe pool and they did not have enough room and it was too noisy and theycontinued to allow kids coming in the side door. I told them that I had askedthem to have all unregistered guest to leave the premises and they refused. Iexplained that having 15 plus kids in the pool by herseif was a hazard and inaddition, it was a violation of our policy. The guest told me they were all with her.They carried on until I spoke to the guest again and said if we can't get this matterunder control, we would need everyone to leave the premises. She asked foradditional time l told her it would not be a problem.Unfortunately, because the process took as long as 6 p.m. and she was still on thepremises, she was responsible for the rate of the room plus tax and will not berefunded. This matter was clearly informed from me to her. l explained that mypolicy had been in place for well over a year and my staff will follow the explicitinstructions on following through with them. We want to keep a happy and safeenvironment for all our guests and unfortunately that means we can't violatepolicies that are in place.The guest did sign are NO PARTY POLICY upon arrival and was well informedabout the max occupancy as well as hotel policies. I do apologize for theinconvenience this may have caused, but these actions cannot be accepted in thisfacility.Thanks for taking the time to review this matter.Sincerely,Elena P.General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: She sent a unsigned paper that I didnt sign clearly!!! And again it says nothing about a so called party policy this is ridiculous im furious im going to corporate with this matter because again even if I didnt have a party thats what she stressed and kept stressing in my face I was treated unfairly and I dont appreciate it at all!!! I will have her job on a platter and a silver fork!!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I refuse  to spend another night at this hotel because of false advertising of your hotel.  Also, the sorry continental  breakfast, poor internet, no cable, cramped work out room and poor customer service.  I am going to tell co workers and any and everyone about this dump.  I also complained to hotel.com and gave them a poor rating.  I spent three hundred and some odd dollars that I will continue to write poor reviews regarding this truck stop hotel.  I am going to find out who regulate this hotel and the Ramada Hotel and complain on the Corporate level.  How dare you offer me a night stay at this dump.  It is clear this cheap hotels not only has poor customer service but I am sure this offer is an example that your employees are poorly paid.  Why would I want to say I want my money back !!!  You lied to your hotel guest and if I do not get my money back then I am contacting your Corporate office.  I do not live in your state so why would I take a chance and spoil my vacation again, especially when I receive offers like this .   [redacted]  
Regards,
[redacted]

Dear[redacted]
We received your letter expressing concern of one of our customers regarding the room rate not 
honored at our hotel.
The customer made the reservation  online under the corporate rate, which entitled the customer to 
have 16 % discount. Ramada Worldwide have...

contracts with thousands of companies. their employees 
can make reservations online or by phone. However when they check in, the hotel will require them 
to provide the proof of corporate, it can be membership card like [redacted] 
[redacted]...or it can be the Badge ID, the business card...
In this case, this customer booked the room under SBS Promos company (the name that showed on his 
reservation in our system) to get the corporate rate. However, when checking in, customer failed to 
provide the proof of corporate. That was the reason why we could not honor the corporate rate.
Also, the person who checked in was not the person who made the reservation.That was another 
reason to make to corporate rate not being honored.
We hope this letter clarify the issue. Please contact us for any further questions.
Best regards,
[redacted]
[redacted]
10022 Garden  Grove Blvd.,  Garden  Grove, CA 92844
Telephone: (714) 534-1818 • Facsimile: (714) 539-9930
www.ramadaplaza-anaheim.net

Consumer responded via phone:The company refunded the charges and the complaint is resolved.

Hello I have attached a copy of the receipt that I received from the hotel.  I shows an address of: Ramada [redacted]

Guest was given 17.85 back on his card on 8-7-15.  He was issued the rest of the refund on 8-16-16.  It will be on his with in the next four or five business days.  Thank you,[redacted]