Ramada

? ? Complaint: [redacted] I am rejecting this response because: I refuse ? to spend another night at this hotel because of advertising of your hotel? Also, the sorry continental ? breakfast, poor internet, no cable, cramped work out room and poor customer service? I am going to tell co workers and any and everyone about this dump? I also complained to hotel.com and gave them a poor rating? I spent three hundred and some odd dollars that I will continue to write poor reviews regarding this truck stop hotel? I am going to find out who regulate this hotel and the Ramada Hotel and complain on the Corporate level? How dare you offer me a night stay at this dump? It is clear this cheap hotels not only has poor customer service but I am sure this offer is an example that your employees are poorly paid? Why would I want to say I want my money back !!! ? You lied to your hotel guest and if I do not get my money back then I am contacting your Corporate? office? I do not live in your state so why would I take a chance and spoil my vacation again, especially when I receive offers like this ? ? [redacted] ? ? Regards, [redacted]

? Complaint: [redacted] I am rejecting this response because: It's a fraud that is intentional and ongoingI just checked and they are still advertising the room as having a hot tub, so this is no "good faith" offerI now will only accept a full refund AND a permanent change of the room descriptionI will not be a party to anyone else being defrauded.? Regards, [redacted]

Dear [redacted] We received your letter expressing concern of one of our customers regarding the room rate not honored at our hotel The customer made the reservation online under the corporate rate, which entitled the customer to have % discountRamada Worldwide have contracts with thousands of companiestheir employees can make reservations online or by phoneHowever when they check in, the hotel will require them to provide the proof of corporate, it can be membership card like [redacted] [redacted] ...or it can be the Badge ID, the business card In this case, this customer booked the room under SBS Promos company (the name that showed on his reservation in our system) to get the corporate rateHowever, when checking in, customer failed to provide the proof of corporateThat was the reason why we could not honor the corporate rate Also, the person who checked in was not the person who made the reservation.That was another reason to make to corporate rate not being honored We hope this letter clarify the issuePlease contact us for any further questions Best regards, [redacted] Garden Grove Blvd., Garden Grove, CA Telephone: (714) 534-• Facsimile: (714) 539- www.ramadaplaza-anaheim.net

May 31, 2017To Whom it May Concern:My name is Elena P***, General Manager of the Ramada Harrisburg/HersheyIam in receipt of the Complaint dated on May 26, with case ID # [redacted] .The customer checked in a one bed roomThe maximum occupancy was peopleaccording to the Fire Department Code Upon entry of the hotel, she enteredwith cake, balloons, and snacks and kids totalAfter it was reported to me bymy Assistant, I called up to the room and asked them if they were having a partysince the guest did sign a no party policy at check-inShe said yesI re-iteratedthat the hotel has a ino party policy in place and that having this many people inthe room at one time is a fire hazard and a violation of our occupancy limits ineach roomShe said she wasn't having a partyI said ma’am, I am going to needthe non-registered guest to please leave the premisesUpon completion of mycall the guest ignored the conversation and took all the kids to the poolAgain,another hazard as there was adult per children in the poolThat is a risk ofinjury and again we are not abiding by the hotel policy.I approached the pool area as we were getting complaints from the actualregistered guest that wanted to use the facility that there were too many kids inthe pool and they did not have enough room and it was too noisy and theycontinued to allow kids coming in the side doorI told them that I had askedthem to have all unregistered guest to leave the premises and they refusedIexplained that having plus kids in the pool by herseif was a hazard and inaddition, it was a violation of our policyThe guest told me they were all with her.They carried on until I spoke to the guest again and said if we can't get this matterunder control, we would need everyone to leave the premisesShe asked foradditional time l told her it would not be a problem.Unfortunately, because the process took as long as p.mand she was still on thepremises, she was responsible for the rate of the room plus tax and will not berefundedThis matter was clearly informed from me to herl explained that mypolicy had been in place for well over a year and my staff will follow the explicitinstructions on following through with themWe want to keep a happy and safeenvironment for all our guests and unfortunately that means we can't violatepolicies that are in place.The guest did sign are NO PARTY POLICY upon arrival and was well informedabout the max occupancy as well as hotel policiesI do apologize for theinconvenience this may have caused, but these actions cannot be accepted in thisfacility.Thanks for taking the time to review this matter.Sincerely,Elena P.General Manager

last yr I filled a complaint because the hotel would not rent to me because I ive in the same town I was trying to give my wife a small honey moon she was disabled and thought it would be nice after my complaint they gave us a two night stay, we had a great time a nice dinner a few drinks and she swam in the pool which helped her legs, my wife passed in jan I tried getting a room tonight for fri and sat the movie theater is right next door and my two kids want to see Star Trek Beyond I was told once again no I asked them to check there records and explained my case I was told no and the person was very rude I have a full time job and retired usaf I don't have a lot of money but thought a movie a nice pool would make them happy my kids miss my wife and I was trying to do something nice it was there step mom but I kinda wanted to relaxe see a movie and treat them iam very upset with how I was treated

? ? ? ? ? ? ? ? Thank you for Revdex.com of Mississippi and bringing to their attention your dissatisfaction with the Ramada Vicksburg, MS.? Everything we try to do is aimed towards ensuring that our guests have a wonderful stay and this time we did not meet your expectations! The issue you had with the pool not working and guest amenities during your stay is unacceptable.? Please rest assured that your comments have been reviewed by management and will be shared with the housekeeping and maintenance team this morning in an effort to improve our service in the future ? ? Please consider this email as authorization? to extend to you one comp nightWe would like to regain your trust and hope to serve you again in the futureIf I may be of assistance or if you have additional feedback you would be willing to share, please don’t hesitate to contact me Sincerely, [redacted] Assistant General Manager Ramada Vicksburg [email protected]

Hello I have attached a copy of the receipt that I received from the hotel I shows an address of: Ramada [redacted] ***

? Complaint: [redacted] I am rejecting this response because: I did receive a credit, but the statement was not true I was not asked did I want my room clean? As stated before I asked for some clean towels and they were givenAnd as I said was asked did I need anything else I said know thank youThe cleaning of the room was never discussed? I did receive the credit on the bill, but will thank twice before staying there again, I have know reason to lie, and don't like being called a liar? Thank you for your help Regards, [redacted] ***

Complaint: I am rejecting this response because: IT IS A LIEWe reserved rooms from the Clinton Ramada on 7-15-They charged us for the rooms the next morningThen later Expedia charged us for the roomsWe asked Ramada to refund the money they were paid by Expedia and they refusedThey said it was Expedia's fault because we reserved the rooms thru themExpedia said it was Clinton Ramada at fault that they would have refund the money .ANYWAY .......CLINTON RAMADA WAS PAID TWICE FOR THE SIX ROOMS (AT OUR EXPENSE) AND THEY KNOW THISIT IS AN OUTRIGHT LIE SCAM IS MORE LIKE IT AND I WILL MAKE SURE IT IS POSTED ON SOCIAL MEDIA Sincerely, [redacted] ***

Good afternoon Mr [redacted] This is [redacted] from ramada clinton oklahomaI am send this email in return reply of above mention claim I'dGuest stayed our hotel and they had four room reserved via Expedia.comWe charged Expedia credit card for four room individuals for each roomsWe haven't charge guest credit card $So I am 100% disagree with any refund on this situationGuest paid directly to ExpediaAny refund come to guest that would be from ExpediaIf you need further detail about guest stay will provide youIf you have any question please call me at [redacted] Thanks [redacted] ***

Complaint: [redacted] I am rejecting this response because: I refuse to spend another night at this hotel because of advertising of your hotel Also, the sorry continental breakfast, poor internet, no cable, cramped work out room and poor customer service I am going to tell co workers and any and everyone about this dump I also complained to hotel.com and gave them a poor rating I spent three hundred and some odd dollars that I will continue to write poor reviews regarding this truck stop hotel I am going to find out who regulate this hotel and the Ramada Hotel and complain on the Corporate level How dare you offer me a night stay at this dump It is clear this cheap hotels not only has poor customer service but I am sure this offer is an example that your employees are poorly paid Why would I want to say I want my money back !!! You lied to your hotel guest and if I do not get my money back then I am contacting your Corporate office I do not live in your state so why would I take a chance and spoil my vacation again, especially when I receive offers like this [redacted] Regards, [redacted]

Complaint: ***
I am rejecting this response because: I did receive a credit, but the statement was not true I was not asked did I want my room clean As stated before I asked for some clean towels and they were givenAnd as I said was asked did I need anything else I said know thank youThe cleaning of the room was never discussed I did receive the credit on the bill, but will thank twice before staying there again, I have know reason to lie, and don't like being called a liar Thank you for your help
Regards,
*** ***

Response taken over the phone by Revdex.com staff (LL)
Called the business on 8/28/at 3:17PM and Jason indicated the consumer booked through a third party but has received her refund

From: s*** a*** Date: Tue, Apr 4, at 3:PMSubject: Complaint ID ***To: ***@cleveland.Revdex.com.orgHi ***, First of all I am very thankful that you took the time to write the complaint to give us a chance to replyI like to let
you know that we take all complaints very seriously and try to solve them very quicklyThis guest told us her name was Mary then ***The reservation is under *** ***He did not complain.The guest checked in 5pm on 3/25/and checked out 9am on 3/26/The guest stayed in the hotel all night and did not have any complaints during the night. She waited until check out and we found nothing wrong with her roomWe had a guest stay in the same room from 3/23/to 3/25/The room was cleaned the morning she rented itThen she stayed one night and the room was rented with another guest for nightsNo one else had any issue with the room.Hotel is *** approved.Sorry we can not give any refund to herShe filed a complaint with the Health Deptand we passed this inspection because she was wrongShe also complained to *** and they refused to give her any refund. Regards,S*Front desk.Ramada

Thank you for Revdex.com of Mississippi and bringing to their attention your dissatisfaction with the Ramada Vicksburg, MS. Everything we try to do is aimed towards ensuring that our guests have a wonderful stay and this time
we did not meet your expectations! The issue you had with the pool not working and guest amenities during your stay is unacceptable. Please rest assured that your comments have been reviewed by management and will be shared with the housekeeping and maintenance team this morning in an effort to improve our service in the future Please consider this email as authorization to extend to you one comp nightWe would like to regain your trust and hope to serve you again in the futureIf I may be of assistance or if you have additional feedback you would be willing to share, please don’t hesitate to contact meSincerely, *** *** Assistant General Manager Ramada Vicksburg [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***As mentioned in the letter from Dave C***, manager of the Ramada Inn in Harrisburg, I have received a credit on my credit card account for the amount that I was overchargedThank you for your prompt support in resolving this dispute
Regards,
*** ***

Dear Guest,Welcome to the Ramada HarrisburgWe are delighted to have you here! We have a few guidelines we ask our guests to follow to ensure everyone has a pleasant stay.In order to protect our other guests, the following must be agreed upon at the time of check-in:1.The maximum occupancy for our standard King/Queen room is people at any time, for our suites no more than people at ANY time.2.We will require all cash paying guests/and local residents of Harrisburg to hold a $deposit which will be refundable at the time of check-out after the room is inspectedAll guest will be required to use any of the four major credit/debit card companies (*** ***, ***, ***, ***) that can be authorized for the total of deposit and stay amountYou cannot use a prepaid and/or gift cards or Credit cards that do not match the name on the reservation.3.Damage incurred to a room or public area on the property (Ex, Smoking) by any members of your party will be deducted from the deposit or charged to your credit card.4.You will be charged for any loss of hotel property(ExTowels, sheets, lamps, etc.)5.We request that you be considerate to other guests and reduce the volume of radios, televisions, and voice after 10pm for the comfort of our guests.6.This letter is considered your first and ONLY notification of this policyAny complaints of noise or any other disturbances will result in IMMEDIATE evictionExceeding the maximum occupancy for your room type will also result in IMMEDIATE eviction.I have read and understand the above policies on noise, parties and occupancy of the roomI also understand that all charges and deposits will be forfeited by me upon eviction because of failure to obey the following listed above

Please accept our sincere apologies for the disappointent you experienced do to your room not having a "jetted hot tub" as you had expected.We have contacted Wyndam/Ramada and asked them to revise the description of this room to more accurate Ido believe we did offer compensation for one
night and that the guests were satisfied with all aspects of ther stay and visit, other than the disappointment of not havng a Jetted Hot Tub, which we can certainly understand..At this time we can not extend a ful refund but will be glad to compensate for one night as previously offeredIf this is acceptable please let us know.We can also assist you in looking for a Wyndam property in the radius that has been mentioned to see if there is a property with a hot tub that woud suit your enjoyment.Once again, please accept our apologies for your disappointment of no "Hot Tub" as you expected, however we do appreciate the other compliments and would look forward to asisting you with future visits that would meet your requests and expectations Sincerely,LaQuita Butler

Ms*** did put her towels outside the door and the housekeeper did give her fresh onesWhen the Housekeeper asked do you need any thing else ,Ms.*** evidently said no thanks and told the HK she didn't need the room cleanHousekeeping knows that they must service a room unless the guest
requests no service.When Ms *** returned to the hotel that afternoon ( 4-pm) the Housekeepers were gone for the day and no one available to service hr roomWhen this was brought to the attention of the Hotel Asst Manager she did apologize and informed M.*** that we would credit her bill the one night but had to go thrugh ***The refund was authoriized by us to *** , and from there *** would have to credit Ms ***'s account( no rates can be discussed nor refunds be given directly to the guest when booking with ***..they have to handle any issues directly with the hotel customer)We do apologize if there was any mis-understanding on our part , but assumed we handled with the guests interest by contacting *** an authorizing her a creditShe may want to contact ***, if not done so already Thank you*** ***

From: Amit P***Date: Sat, Jun 18, at 11:AMSubject: Complaint ID ***To: ***@cleveland.Revdex.com.orgGood
Morning , In regarding Complaint ID ***, we have not advertise of anything.the pictures on the Booking.com website is some are new and some oldChicken bones she found, was not in hotel area, it was from bar and restaurant we have on the property and it is not owned by hotel.But that should not be the case here,we have refunded her money even though we shouldn't because of third party involvement.Find attachment of refund given to her .Thank You