Puma North America

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

PUMA does not use a label in the box for returns, but rather our process is on-line.  Once a customer selects the items and reason theywish to return, a prepaid labeled is sent via email.  PUMA is not responsible for any returns lost in transit. Once received returns...

generally take 2-4 weeks to process. In this particular instance, our distribution centers have no record of the return as of 9/24/15.  Also to the best of our knowledge, the consumer has not provided a tracking number of the return.However, in good faith, PUMA will issue a credit refund for the amount charged for the items.  A credit for $151.28 will be issued in the original payment method, and may take several business days, depending on the institution. We consider this matter closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Regards,
[redacted]

Our records indicate refund was issued through [redacted]. Apparently the day the customer filed this dispute, the refund was already being processed through [redacted].  Note, refunds through [redacted] can take up to 30 days.  We apologize for the inconvenience this may have caused.  Note, the...

Revdex.com complaint was not received via email due to block in spam.  Apologies for the late response.

Dear Mr. [redacted], Thank you for contacting Puma. We truly apologize for the inconvenience regarding your sneakers. Unfortunately, at Puma North America are unable to assist you because the shoes weren't purchased from Puma.com in the USA or Puma.ca in Canada. We suggest contacting our Puma India...

Customer Service for further assistance. We hope this information helps and have a wonderful day. Thanks,[redacted] Customer Service Manager, Ecommerce [redacted]USA

Tell us why here... PUMA  has reviewed the consumer complaint regarding our Trinomic XT2 +RF defective shoe issue.  While we found no history surrounding a manufacturer defect with style [redacted], we wish to apologize that our product did not meet the consumer’s expectation. ...

Therefore, in good faith we will honor the consumers’ desired settlement and issue a gift card in the amount of $180.00.  The PUMA gift card may be used in PUMA stores or online at puma.com.  The gift card will be mailed out to the consumer's address on file on 7/24/15.  We consider this a closed matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
]I HAVE NOT RECEIVED MY REFUND I NEED THAT IMMEDIATELY I WILL NOT EXCEPT ANYTHING LESS THEN WHAT IM OWED PUMA HAS BEEN PUTTING ME THRU HELL SINCE JANUARY 3rd I NEED WHATS OWED TO ME 
Regards,
[redacted]

Our records indicate this issue has been resolved.  The original order was shipped out with two invoices so there are two refunds that were processed.  There was also a coupon applied to the order so the credit amount reflects what the consumer originally paid for the items.   The...

total refund amount $118.80 please see details below:  Refund #1, Original Invoice#[redacted]Qty 1 – Style 185528-13 size:10- $49.00Tax - $2.33Coupon Adj – ($14.13)TOTAL REFUND - $37.20Refund #2, Original Invoice#4100676Qty 1 – Style 358336-01 size:10- $42.00Qty 2 – Styles 356753-16 size:9 -$38.50 ($19.25 each)Tax - $5.65Coupon Adj – ($43.05)TOTAL REFUND - $81.60 CombinedProduct - $168.00Tax - $7.98Coupon Adj – ($57.18)TOTAL REFUND - $118.80Thank you.  We consider this a closed matter.

Revdex.com:Dear [redacted]
I have reviewed the response submitted by the business and have determined that...

the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. [redacted], thank you for sending me a Puma hat. As a coach of team Pumas I am very happy how Puma did resolve it.
Regards,
[redacted] [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I need my money back in my account it’s not showing as a refund you guys collected the money and I want it back 
Regards,
[redacted]

PUMA customer service resolved this issue.  Customer was pleased with resolution. Issue is completely resolved.Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards, I CALLED PUMA CUSTOMER "NO" SERVICE ON JUNE 6th ,2017..AND I TOLD THEM THAT I received a response from puma and no one knows about this resolution...ONCE AGAIN PUMA LIED TO THE Revdex.com AND MYSELF. AND THEY REFUSED TO HELP ME TO ADDRESS THE ISSUE PROPERLY.
[redacted]

Our records indicate that while Customer Service tried to reach out our team was not successful in connecting to this consumer..  However, to the best of our knowledge, from the [redacted]  information, this appears to have been resolved as of 12/18/15.  Thank you for your time and...

patience.  We consider this a closed matter.

Dear Mr. [redacted], Thank you for contacting Puma. We apologize for your credit delay. I checked our system and a credit was processed on 12/6/17 for $109.98. If you have any further questions please feel free to contact me directly at [redacted]. I'm available Monday-Friday from 9am to 5pm...

eastern standard time. Have a great day. Thanks,[redacted] Customer Service Manager, Ecommerce [redacted]

Dear Mr. [redacted], Thank you for contacting Puma. We truly apologize for the delay in getting back to you and for the inconvenience regarding the Fenty Burgundy Creeper Shoe. This was an inventory issue on our end and this is not how we do business. We want to make it right. I see you ordered...

the black and grey Creeper Shoes, order #'s [redacted]-00 and [redacted]-00 with a discount of $50 each. We would like to send you a $150 gift card to use on Puma.com for all of your inconvenience. Please contact me via email at [redacted] and let me know if you are happy with this resolution. If you are then I will have the gift card mailed out asap. I look forward to your email. Have a great day and happy 4th. Thanks,[redacted] Customer Service Manager, Ecommerce [redacted]
10 Lyberty WayWestford, MA 01886USA