Puma North America

Tell us why here...We wish to apologize for the inconvenience and frustration surrounding the quality issues on this consumer’s recent purchases made through PUMA.com. We value our customers and appreciate the feedback provided and will address the return issue. Therefore, on 7/15/we
have honored the disputed settlement request and a credit of $which has been issued to the consumer. In the meantime, customer service has made at least two additional attempt s to reach out to apologize once again for the inconvenience caused. We consider this a closed matter

Dear Ms***,Thank you for contacting PumaWe truly apologize for the inconvenience regarding your $refund delayWe did confirm with our IT and order management department that the refund was processed on 1/3/Depending upon your financial institution it can take up to business days to receive the creditBelow is confirmation from our systemI would suggest providing this information to your financial institution and or we can contact them with you over the phone to provide confirmation that we did send the refund electronicallyIf you have any further questions please contact me at ***I'm available Monday-Friday from 9am to 5pm eastern standard time to assist you Thank *** *** Customer Service Manager, Ecommerce * ** *** *** ***
*** ***Lyberty WayWestford, MA

Hello, After looking into this complaint, we found the following:It looks like the Customer called on 5/to say that one item (tshirt) was defective, so CS refunded $He then called again on 5/because the one of the other items in his order (sent in a second, seperate package) had not yet
been deliveredIt was delivered days after the original order dateThe Customer then called again on 5/regarding an exchange, and the customer service did not know what he was referring to, as we do not conduct exhanges, and they told him that he could make return and re-order.We would be happy to refund the Customer for the item in which they are looking to exchangeOnce we can identify what item that is, I can initiate a refund. Thank you,***

Good Afternoon, See complaint belowWe are sending this customer a $gift card to purchase new socks on Puma.comShe purchased the original pair at another retailerOur price for socks is approximately $or less

PUMA.com is
not holding Mr***’s funds we can only assume these are pre-authorizations
from his banking institute When the
orders were attempted to be placed, none of his orders didn’t passed our fraud
screening and therefore were not processedMr*** should contact his
banking
institute for clarification of their authorization hold and rules. We consider this a closed matter

Our Customer Service team has confirmed this issue has since been resolved Our records indicate the transaction and authorizatoin have both been confirmed voided as of 12/16/PUMA considers this a closed matterThank you for contacting us

Dear Ms***, Thank you for contacting PumaWe truly apologize for the delay in getting back to you and for the inconvenience regarding your husband's sneakersWe want to make this rightWe would like to send you a $gift card to use on Puma.com for all of your troubleIf you are
happy with this resolution please email me (***) your shipping address and I will have the gift card mailed out as soon as possibleI look forward to hearing from you and have a great day. Thanks,Elyse Vidoli Customer Service Manager, Ecommerce * ** *** *** ***
*** ***Lyberty WayWestford, MA 01886USA

This customer was refunded for the 4th pair of shoes in the amount of $on 6/6/by our customer service teamThanks for your time*** ***

We apologize for the inconvenience surrounding the circumstances of order number ***, however, our records indicate the package was delivered on 12/22/at 7:pm. Please see below *** *** tracking log It is PUMA’s desire to work with professional delivery
carriers, such as *** *** and when situations occur such as these, a full investigation is warranted PUMA customer service had issued a tracer with *** *** on behalf of the consumer which typically takes up to business days for investigationDue to the extremely high volume of shipments during the holiday season, this process can be further delayed by a day or twoPUMA wishes to apologize for the inconvenience this has causedIn the meantime in good faith, PUMA has issued credit for the desired disputed amount of $on January 6, The credit can take three to five business days depending on the banking institution. We considered this matter closed***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]helloI check with [redacted] and my bank.I do get the refund of us$ 80 from puma.comI consider it solved ,closed and satisfied.it was able to address my concern enough soon and quickly it is beyond my expectation about the time would be spent in this matter.thank you very much.

Dear Ms. [redacted], It was a pleasure speaking with you yesterday. Per our conversation, our Customer Service team emailed you a new $90 appeasement code and issued you a refund for the shipping. You will receive the shipping refund in approximately 3-5 business days. If you have any further...

questions please feel free to contact me directly at [redacted]. I'm available Monday-Friday from 9am to 5pm eastern standard time to assist you. Have a great day. Thanks,[redacted] Customer Service Manager, Ecommerce [redacted]10 Lyberty WayWestford, MA 01886USA

Dear Ms. [redacted], Thank you for contacting Puma. We truly apologize for your credit delay. I spoke with our billing department and your credit was processed on 9/24/17 for $38.40. The refund was applied to your [redacted] account. You will receive the refund in approximately 3-7 business days. If...

you have any further questions please feel free to contact me directly at [redacted]. Have a great day.   [redacted] Customer Service Manager, Ecommerce T +1 [redacted]E-Mail: [redacted].[redacted]@puma.com[redacted]
[redacted]USA

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Oh and no mention of the damaged shoes and how $297 was ONE of the orders I made.. ONE OF THE MULTIPLE attached to my email address and also there were more on my significant others email as well.. It is unacceptable to have to contact a company multiple times for their FAULTY products and multiple items arriving damaged. Explaining the breakdown of what I was already reimbursed in an attempt to make it appear that I have received what I paid for is just as faulty as the suede shoes and the "650 fill power" jacket I received. I RECEIVED A REFUND because you sold MULTIPLE FAULTY AND DAMAGED ITEMS.... Not my problem.. then every order kept getting worse and worse.... So let me continue to have to contact you guys to replace the complete JUNK you mailed on multiple occasions, as if I do not have enough to do, PLEASE, allow me to do YOUR job too. Complete rip off and waste of time. Thank you for nothing and after I would say almost 10 years of being a Puma customer and almost a Grassroots Marketer for how much I enjoyed your shoes and other goods, I will from now on take my business elsewhere. It is good to know your customer service ranks right up there with [redacted] and [redacted].. Have a great year 
Regards,
[redacted]

Revdex.com:
Please mark this as resolved. They sent me my refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Afternoon, I spoke to Mr. [redacted] this afternoon. I'm sending him a hat he picked out on Puma.com for free. He was happy with the outcome.  Thanks,[redacted]

Our records indicate we shipped accordingly to what was ordered by the consumer to fulfill order [redacted] placed on 12/7/15.  However, that is not to say there could have been a warehouse picking error which may be the situation based on this complaint.  Unfortunately, the expense to have...

the consumer ship the order back to the states would be extremely costly.  Therefore in good faith we will process the disputed amount back to his [redacted] account of $80.00 on 1/12/16. This may take a few business to reflect in this account. PUMA.com considers this is a closed matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
So what's the solution?
Regards,
[redacted]

Dear Mr. [redacted], Thank you for contacting Puma. We truly apologize for the inconvenience regarding your refund. We checked our records and your refund was processed on September 12th, 2017 for $104.88. The funds were applied back to your Visa ending in 0755. If you have any further questions...

please don't hesitate to contact me directly at [redacted]. Have a great day. Thanks,[redacted] Customer Service Manager, Ecommerce [redacted]USA