Puma North America

PUMA does not use a label in the box for returns, but rather our process is on-line Once a customer selects the items and reason theywish to return, a prepaid labeled is sent via email PUMA is not responsible for any returns lost in transitOnce received returns generally take 2-weeks to processIn this particular instance, our distribution centers have no record of the return as of 9/24/ Also to the best of our knowledge, the consumer has not provided a tracking number of the return.However, in good faith, PUMA will issue a credit refund for the amount charged for the items A credit for $will be issued in the original payment method, and may take several business days, depending on the institutionWe consider this matter closed

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Our records indicate this issue has been resolved The original order was shipped out with two invoices so there are two refunds that were processed There was also a coupon applied to the order so the credit amount reflects what the consumer originally paid for the items The total refund amount $please see details below: Refund #1, Original Invoice# [redacted] Qty – Style 185528-10- $49.00Tax - $2.33Coupon Adj – ($14.13)TOTAL REFUND - $37.20Refund #2, Original Invoice#4100676Qty – Style 358336-10- $42.00Qty – Styles 356753--$($each)Tax - $5.65Coupon Adj – ($43.05)TOTAL REFUND - $CombinedProduct - $168.00Tax - $7.98Coupon Adj – ($57.18)TOTAL REFUND - $118.80Thank you We consider this a closed matter

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, I CALLED PUMA CUSTOMER "NO" SERVICE ON JUNE 6th ,2017..AND I TOLD THEM THAT I received a response from puma and no one knows about this resolution...ONCE AGAIN PUMA LIED TO THE Revdex.com AND MYSELFAND THEY REFUSED TO HELP ME TO ADDRESS THE ISSUE PROPERLY [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Oh and no mention of the damaged shoes and how $was ONE of the orders I madeONE OF THE MULTIPLE attached to my email address and also there were more on my significant others email as wellIt is unacceptable to have to contact a company multiple times for their FAULTY products and multiple items arriving damagedExplaining the breakdown of what I was already reimbursed in an attempt to make it appear that I have received what I paid for is just as faulty as the suede shoes and the "fill power" jacket I receivedI RECEIVED A REFUND because you sold MULTIPLE FAULTY AND DAMAGED ITEMSNot my problemthen every order kept getting worse and worseSo let me continue to have to contact you guys to replace the complete JUNK you mailed on multiple occasions, as if I do not have enough to do, PLEASE, allow me to do YOUR job tooComplete rip off and waste of timeThank you for nothing and after I would say almost years of being a Puma customer and almost a Grassroots Marketer for how much I enjoyed your shoes and other goods, I will from now on take my business elsewhereIt is good to know your customer service ranks right up there with [redacted] and [redacted] Have a great year Regards, [redacted] ***

Dear Ms [redacted] , It was a pleasure speaking with you yesterdayPer our conversation, our Customer Service team emailed you a new $appeasement code and issued you a refund for the shippingYou will receive the shipping refund in approximately 3-business daysIf you have any further questions please feel free to contact me directly at [redacted] I'm available Monday-Friday from 9am to 5pm eastern standard time to assist youHave a great dayThanks, [redacted] Customer Service Manager, Ecommerce [redacted] Lyberty WayWestford, MA 01886USA

Dear Mr***, Thank you for contacting PumaWe truly apologize for the inconvenience regarding your sneakersUnfortunately, at Puma North America are unable to assist you because the shoes weren't purchased from Puma.com in the USA or Puma.ca in CanadaWe suggest contacting our Puma India Customer Service for further assistanceWe hope this information helps and have a wonderful dayThanks, [redacted] Customer Service Manager, Ecommerce [redacted] ***USA

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ]I HAVE NOT RECEIVED MY REFUND I NEED THAT IMMEDIATELY I WILL NOT EXCEPT ANYTHING LESS THEN WHAT IM OWED PUMA HAS BEEN PUTTING ME THRU HELL SINCE JANUARY 3rd I NEED WHATS OWED TO ME Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below So what's the solution? Regards, [redacted] ***

Dear Mr [redacted] , Thank you for contacting PumaWe truly apologize for the delay in getting back to you and for the inconvenience regarding the Fenty Burgundy Creeper ShoeThis was an inventory issue on our end and this is not how we do businessWe want to make it rightI see you ordered the black and grey Creeper Shoes, order #'s [redacted] -and [redacted] -with a discount of $eachWe would like to send you a $gift card to use on Puma.com for all of your inconveniencePlease contact me via email at [redacted] and let me know if you are happy with this resolutionIf you are then I will have the gift card mailed out asapI look forward to your emailHave a great day and happy 4thThanks, [redacted] Customer Service Manager, Ecommerce [redacted] Lyberty WayWestford, MA 01886USA

Dear Mr. [redacted] , Thank you for contacting Puma. We apologize for your credit delay. I checked our system and a credit was processed on 12/6/17 for $109.98. If you have any further questions please feel free to contact me directly at [redacted] . I'm available Monday-Friday from 9am to 5pm... eastern standard time. Have a great day. Thanks, [redacted] Customer Service Manager, Ecommerce [redacted] ***

Revdex.com: Please mark this as resolvedThey sent me my refund Regards, [redacted] ***

Good Afternoon, I spoke to Mr. [redacted] this afternoon. I'm sending him a hat he picked out on Puma.com for free. He was happy with the outcome. Thanks, [redacted]

Our records indicate that on on 12/10/16, Customer Service sent an email stating we would be happy to offer the $off of one of the other two colors available as the Burgundy was no longer availableThe customer responded to the email advising that she did not want the offer and our agent advised
(via email) that she was not be charged for the purchase and what the customer is seeing is a pre-authorization only on her account and funds would be reversedCustomer Service also attempted to call and follow up with the customer to apologize and explain the situationOn 12/11/customer contacted Customer Service and spoke to a rep about her refund and the rep advised that he can take a few days to come back to her once an order is cancelled The customer as again advised she would see the funds back by 12/16/On 12/14/the customer called in again, and the issue was escalated to a supervisor who expedited the funds to get back to her account PUMA confirmed funds had been returned same day to ***. PUMA wishes to apologize for the inconvenience regarding this matter Also, Revdex.com complaint was delayed in getting to PNA due to spam blockWe consider this a closed matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I did not receive the entire refundPuma told me that *** is holding the remaining amount
Regards,
*** ***

Dear Ms***, Thank you for contacting PumaWe're sorry to hear your student discount was not applied to your orderWe checked our system and do not have any recent orders shipping to *** *** ***, *** ** If you placed the order on Puma.com can you provide an order
number? If your merchandise was purchased at a retailer please contact them for a refund as our online store is a separate entity from retail storesIf you have any questions please feel free to contact me directly via email *** or by phone at ***Have a great day. *** *** Customer Service Manager, Ecommerce * ** *** *** ***
*** ***
** *** ***
*** ** ***USA

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I think I already said that I have asked my bank, and my bank said it was not pre-authorized, and I confirmed when I asked my bank.It was surely cost in my account and if it is pre-autho, I should get refund within days.And it's almost days already
Regards,
*** ***

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear Mr. ***, Thank you for contacting PumaWe truly apologize for the inconvenience regarding your recent order as this is not how we do businessI spoke to my Customer Service team and was advised you were refunded $since the package would not be deliver when you had hopedWe
did find out that ***/*** took longer than to deliver, so the customer service agent you spoke to refunded you an additional $for the extended time in transitWe also provided you with a 40% Off code as appeasement and offered to upgrade shipping to rush for your next orderWe hope you are happy with the resolutionIf you have any further questions please feel free to contact me directly at ***Have a great day and happy 4th!!Thanks,*** *** Customer Service Manager, Ecommerce * ** *** *** ***
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