I ordered a *** Projector from FleetWas never delivered but my credit card was chargedNo responses from them everTheir phone number doesnt work
On Jan I ordered a *** projector *** and was charged to my *** a total of $Order ***Delivery was supposed to be days so on the 2nd day I checked with their online system to see that the order had NOT been filledI called but couldn't get a live person on multiple attemptsTheir online "LIVE CHAT" system gives automated responses but no live peopleThen on Jan their website lists my order as cancelled - which is fine but the money has not been returnedMultiple attempts at contact have returned nothing
On July 25th, (07/25/18) there was a fraud charge on my debit account for $in FloridaI work in San Francisco and there are daily charges all occurring in the Bay Area (California)I noticed the fraud charge on July 26th and called customer serviceThey notified me that a dispute was placed and that I should receive reimbursement/compensation with daysThey were clear that these days were not business days, but just daysIt has now been days (08/07/18) since that phone call and I just got off the phone with different departments, all directing me to one another for an answer to my problemI'm anxious to get the fraud charge reimbursed so I can forget about this issueI'd like the funds back in my account as soon as possible, or at least a concrete date to expect them
June 2, ***
Revdex.com, Inc
Broadway, Suite
Oakland, CA
Re: ID*** *** ***
We have contacted our member and resolved this issue. We are able to accommodate their request to correct inaccurate
information on their credit report
Sincerely,
Janell Bautista
Order *** was placed on December 29, Item supposed to be delivered by Dec 31, to Jan 1st but hasn't been delivered
Order number *** was placed on December 29, Item supposed to be delivered by Dec 31, to Jan 1st but hasn't been delivered
Order Item: Elite Screens Spectrum Electric Projection Screen - 70" x 113" - Matte White - 125" Diagonal (ELECTRIC125H)
Charged to: My American Express Card
I tried to contact this business through email, phone, online chat but no answer at allPhone is always busy in business hourNo reply to my email and on line chat is not working
Fleet Network could not fulfill my prepaid web order and I have yet to receive a refund
Ordered item 30-Nov-2018, they cancelled 19-Dec- No refund received of $1,as of 10-Jan- Have tried various methods to contact company (phone, email to Sales, ***, web chat) but have not got any response
I have called Provident several times regarding my issues and all that I get are lies from ProvidentI have spoken to Evan in the disputes department and was told that it would be okay if I did request a no provisional credit to my account when disputing, and later found out if a customer does not receive a provisional credit when disputing it ends the disputeAugust *** called Provident again trying to get information about the dispute and Travis the customer service agent lied to me telling me that no managers were available and he would send an email to the manager to call me back in one business dayWell, no callCalled Provident again on September 7,*** and was told by a rude customer service agent that they were reviewing my disputes and it would be settled in business daysLies again, today is the 11th business and still no answerI am going to withdraw my money and want no parts of Provident ever again
Provident credit union has over the past few months since September been taking my money, bouncing my payments lying saying it's insufficient funds, charging me extra insufficient funds fees, wiping out activity from my account on purchases, deleting activity on my end and their endThey erased dollars, dollar nsf returned fee, dollars, they charged me dollars for alleged insufficient funds, they also bounced a dollar payment and a dollar paymentI am so tired of provident and their workers lyingI had a man named *** lie multiple times, blame me for internal issues, another man ***(I think & not a manager) lie to me, a woman lied to me stating she was going to reverse the fee that I did not deserve and it stayed never movedAfter all of this my credit is shot from all the mounts of lies and accounting issues making me have large payments and bounced payments! So irritatedA temporary fix is not enough because my damage is long term and causing me to lose of on a great opportunity which requires good credit Do not sign up with this company me and my mom do service with provident and are both leaving because we had the same exact experience and talked to the same guys and they did us wrong and have recordings of the callsTerrible banking and customer serviceNot worth it
Order *** was placed and cancelled No refund to us
Order *** was placed on Dec 11, The website showed the product in stock and we therefore ordered it When it was not received I tried calling with no answer I finally emailed the company at *** and received a reply from the General Manager *** that the product was discontinued He cancelled the order for us and said that we would get a refund This was on the 20th of December He stated that ** would be back in the office on the 24th and would process the refund We have not seen the refund and I have been trying since that day to contact them I have sent *** multiple emails and called all the numbers for the company with no answer
company is not product ordered and paid for
my company has order products from fleet networks website, first order # *** for sybtu1-plp apc batteries for a total of placed nov 6th which they said were in stocksecond order # *** for fluke ms2-kit for a total of placed dec I paid both of these orders by ***I have tried numerous times to get a hold of someone by email, phone and voice chat on there website I have been on hold for over hours once with line been eventually been disconnected, most times you call there and line gets disconnected right awayI have never had any update on if and when they will ship the products, and no way of getting hold of someone to get status on orderI have customers waiting for the product, and cannot even let them know if and when they will ever getat least if they got back to there customers and let the know status that would be somethingI don't know if this company is just a *** as since I have ordered I ha
Refund expected for order cancelled and not shipped
Products ordered and paid for Oct 15, with shipment promised days laterNo products arrivedContacted company Nov 2, and told these products were still not in stockOrder was cancelled and I was told a refund would be processed 'by accounting'I have attempted to contact the company by phone (no one answers the phone and the queue never goes down when waiting on hold)I have also sent several emails to the company ( *** ) which have not been answered
Their order # is *** and the amount to be refunded is $The amount was charged to my *** on Oct 15,
Complaint: ***I am rejecting this response because: I never received information about the hold times for checksI was told it was included in a book with my 'member's package' (I applied online) and it was on the websiteHowever, on the *** of this month I asked ***, one of the call center people, to direct me and even she couldn't find where it states there will be a long hold on the money I worked forHence, you need to have that information available on your website as well as to people who apply online (or considering to apply) so it won't come to a surprise when they deposit a check and expect to have something to survive on.
In any event, I did get $*** to live on (per a call from your call center last *** or ***) even though that's not enough to pay the bills that I'm now behind on
Best,*** ***
Made a $purchase (video card) online on Dec 26, Order #***
Made a $purchase (video card) online on Dec 26, Funds were immediately deducted from my ***No delivery and no correspondence to date
All of my attempts to reach them by, Live Chat, Telephone and email has proven fruitless to date
Every attempt to call *** has failedThe number dials busy up until the end of the business day, and then it will respond with " We're closed but our business hours are......"
Item purchased;
ROG STRIX-GTX1050TI-O4G-GAMING GeForce GTX Ti Graphic Card - GPUs - GHz Core - GHz Boost Clock - GB GDDR- Dual - (STRIX-GTX1050TI-O4G-GAMING)
STRIX-GTX1050TI-O4G-GAMING $CAD $CAD
Subtotal: $CAD
Shipping: $CAD
HST : $CAD
Grand Total: $CAD
Payment Method: ***
An online purchase was made on November 27, My credit card was charged but no delivery or tracking details have been provided, despite attempts
Order #*** was placed on November online to purchase a large-format printer and one roll of printer paperA confirmation email was sent to meI've checked the Fleet Network Canada website multiple times since then and December 29, and the order states "Awaiting Tracking Update" with no indication as to the status of the order or whether the order has even been shippedMy credit card was charged the full amount:$594.17, including GST and $for shipping - even though shipping was supposed to be no chargePayment method was by ***.I have sent two messages to the company via their online message system, with no replyI called the company's customer service line (***) on two occasions on December 11: each time, no matter how long I waited on hold, the automated message indicated that I was 4th in lineI
On behalf of Provident Credit Union, I thank you for your communication and apologize for the issues you have experienced. We received your complaint on *** **th, and our Call Center Manager emailed a response directly to you, via the email address we have on file, on ***
3rd. Details of the email, excluding personal information, are as follows:
Provident Member Services called the member at the number provided, left a detailed voicemail and sent an e-mail to the e-mail address providedBoth the voicemail and the e-mail contain the information belowThe member was also provided the direct extension to the Provident Member Services manager
The member submitted their complaint to Revdex.com on ***The member issued an inquiry on the bill payment on ***Our Bill Payment group contacted the payee and discovered the issue with the payment on *** and called to communicate the issue to the member on ***The member then called in and spoke with one of our bill payment agents on ***, and the agent refunded the $**late fee to the member’s account
Provident could have improved the situation by communicating timeframes more accurately: it can take up to 7-business days to complete a bill payment inquiry, while our webpage states three business daysAdditionally, our webpage does not explicitly state that the “Memo” field for a payment is only informational; the memo is not printed on a check to be sent to the payeeWe will work toward correcting both of these items as soon as possible
Beware!!! They charge you NSF for what MIGHT be charged to your debit account not what is actually charged!! My actual balance never dipped below yet I was charged NSF It’s practice for gas stations to hold an amount then charge you for what is actually used, it ludicrous a banking institution would charge you NSF based on this When I contacted customer service they said to talk to the company that held it, hello! You are the one charging fees for what MIGHT happen not based on your actual balance
Initial Business Response /* (1000, 11, 2015/10/20) */
PCU reviewed the activity of accountThe account was charged off on 3/20/and will drop off credit report 3/All charge off accounts remain on credit reports for seven yearsThe length of time where there has been no activity
has no bearing on the date of charge offNo further action required by PCU
Initial Consumer Rebuttal /* (3000, 13, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no activity on the account since at which time I made a payment after no activity for several yearsI dont know what the charge off date has to do with anything..TProvident now claims they waited years to do a charge offThat was the EXACT same answer they gave me over years ago (that it would fall off of my credit in the matter of months)It NEVER happened, and that "Charge off" date keeps getting pushed up
Complaint: ***I am rejecting this response because: as a client of provident Chris copy of my statement and they wanted to charge they are they charge for everything and even after so many years of being a client that's ridiculous that I have to pay for statements I will more rightfully mine Sincerely,*** ***
Correspondence was sent to *** *** asking for breakdown of date and amount of each lossProvident will only reimburse fees if it is a credit union errorAdditionally, correction to credit bureau is only done if Provident incorrectly reported loan or share delinquency
This complaint is solely about their risky service behavior and their horrible customer serviceI like many other customers have had my credit card blocked constantly for no good reason causing me to have to call and release the hold every time I tried to use their card and it still never workedI was told the employee could not hold on the phone to wait and see if the transaction would go throughTherefore I had to call times each time they told me they released the hold(This is about the third local store I’ve done this with) It never deleted a hold and each time I would call they would say it works then It would still be lockedThen after denying all transactions they have no way of invoicing youThey never tell you that you have to activate your provident only email on their online systeem to receive any correspondenceSo they are making people get lates and collections that they never informed them aboutSounds like a good way for some extra late fees and never processi
Order was placed on Dec 23, The website showed the product in stock and showed Delivery of between Dec and Not delivered yetNo response
Order *** was placed on Dec 23, The website showed the product in stock and showed Deliver of between Dec and and I therefore ordered itWhen it was not received I tried calling with no answer, thought the machine indicated that they would be closed until January 6th??? I also online chatted January 7th with the company and they said they would look into it and follow up by emailI finally emailed the company after trying by phone again on January 8th at *** and have not received a replyI have again called all the numbers for the company with no answer, but now have a phone message that "Until further notice, please forward all inquiries to ***
Obviously this company is *** people of their money and should have their website shut downThey seem to have no intention of filli
I ordered a *** Projector from FleetWas never delivered but my credit card was chargedNo responses from them everTheir phone number doesnt work
On Jan I ordered a *** projector *** and was charged to my *** a total of $Order ***Delivery was supposed to be days so on the 2nd day I checked with their online system to see that the order had NOT been filledI called but couldn't get a live person on multiple attemptsTheir online "LIVE CHAT" system gives automated responses but no live peopleThen on Jan their website lists my order as cancelled - which is fine but the money has not been returnedMultiple attempts at contact have returned nothing
On July 25th, (07/25/18) there was a fraud charge on my debit account for $in FloridaI work in San Francisco and there are daily charges all occurring in the Bay Area (California)I noticed the fraud charge on July 26th and called customer serviceThey notified me that a dispute was placed and that I should receive reimbursement/compensation with daysThey were clear that these days were not business days, but just daysIt has now been days (08/07/18) since that phone call and I just got off the phone with different departments, all directing me to one another for an answer to my problemI'm anxious to get the fraud charge reimbursed so I can forget about this issueI'd like the funds back in my account as soon as possible, or at least a concrete date to expect them
June 2, ***
Revdex.com, Inc
Broadway, Suite
Oakland, CA
Re: ID*** *** ***
We have contacted our member and resolved this issue. We are able to accommodate their request to correct inaccurate
information on their credit report
Sincerely,
Janell Bautista
Order *** was placed on December 29, Item supposed to be delivered by Dec 31, to Jan 1st but hasn't been delivered
Order number *** was placed on December 29, Item supposed to be delivered by Dec 31, to Jan 1st but hasn't been delivered
Order Item: Elite Screens Spectrum Electric Projection Screen - 70" x 113" - Matte White - 125" Diagonal (ELECTRIC125H)
Charged to: My American Express Card
I tried to contact this business through email, phone, online chat but no answer at allPhone is always busy in business hourNo reply to my email and on line chat is not working
Fleet Network could not fulfill my prepaid web order and I have yet to receive a refund
Ordered item 30-Nov-2018, they cancelled 19-Dec- No refund received of $1,as of 10-Jan- Have tried various methods to contact company (phone, email to Sales, ***, web chat) but have not got any response
I have called Provident several times regarding my issues and all that I get are lies from ProvidentI have spoken to Evan in the disputes department and was told that it would be okay if I did request a no provisional credit to my account when disputing, and later found out if a customer does not receive a provisional credit when disputing it ends the disputeAugust *** called Provident again trying to get information about the dispute and Travis the customer service agent lied to me telling me that no managers were available and he would send an email to the manager to call me back in one business dayWell, no callCalled Provident again on September 7,*** and was told by a rude customer service agent that they were reviewing my disputes and it would be settled in business daysLies again, today is the 11th business and still no answerI am going to withdraw my money and want no parts of Provident ever again
Provident credit union has over the past few months since September been taking my money, bouncing my payments lying saying it's insufficient funds, charging me extra insufficient funds fees, wiping out activity from my account on purchases, deleting activity on my end and their endThey erased dollars, dollar nsf returned fee, dollars, they charged me dollars for alleged insufficient funds, they also bounced a dollar payment and a dollar paymentI am so tired of provident and their workers lyingI had a man named *** lie multiple times, blame me for internal issues, another man ***(I think & not a manager) lie to me, a woman lied to me stating she was going to reverse the fee that I did not deserve and it stayed never movedAfter all of this my credit is shot from all the mounts of lies and accounting issues making me have large payments and bounced payments! So irritatedA temporary fix is not enough because my damage is long term and causing me to lose of on a great opportunity which requires good credit Do not sign up with this company me and my mom do service with provident and are both leaving because we had the same exact experience and talked to the same guys and they did us wrong and have recordings of the callsTerrible banking and customer serviceNot worth it
Order *** was placed and cancelled No refund to us
Order *** was placed on Dec 11, The website showed the product in stock and we therefore ordered it When it was not received I tried calling with no answer I finally emailed the company at *** and received a reply from the General Manager *** that the product was discontinued He cancelled the order for us and said that we would get a refund This was on the 20th of December He stated that ** would be back in the office on the 24th and would process the refund We have not seen the refund and I have been trying since that day to contact them I have sent *** multiple emails and called all the numbers for the company with no answer
company is not product ordered and paid for
my company has order products from fleet networks website, first order # *** for sybtu1-plp apc batteries for a total of placed nov 6th which they said were in stocksecond order # *** for fluke ms2-kit for a total of placed dec I paid both of these orders by ***I have tried numerous times to get a hold of someone by email, phone and voice chat on there website I have been on hold for over hours once with line been eventually been disconnected, most times you call there and line gets disconnected right awayI have never had any update on if and when they will ship the products, and no way of getting hold of someone to get status on orderI have customers waiting for the product, and cannot even let them know if and when they will ever getat least if they got back to there customers and let the know status that would be somethingI don't know if this company is just a *** as since I have ordered I ha
Refund expected for order cancelled and not shipped
Products ordered and paid for Oct 15, with shipment promised days laterNo products arrivedContacted company Nov 2, and told these products were still not in stockOrder was cancelled and I was told a refund would be processed 'by accounting'I have attempted to contact the company by phone (no one answers the phone and the queue never goes down when waiting on hold)I have also sent several emails to the company ( *** ) which have not been answered
Their order # is *** and the amount to be refunded is $The amount was charged to my *** on Oct 15,
Complaint: ***I am rejecting this response because: I never received information about the hold times for checksI was told it was included in a book with my 'member's package' (I applied online) and it was on the websiteHowever, on the *** of this month I asked ***, one of the call center people, to direct me and even she couldn't find where it states there will be a long hold on the money I worked forHence, you need to have that information available on your website as well as to people who apply online (or considering to apply) so it won't come to a surprise when they deposit a check and expect to have something to survive on.
In any event, I did get $*** to live on (per a call from your call center last *** or ***) even though that's not enough to pay the bills that I'm now behind on
Best,*** ***
Made a $purchase (video card) online on Dec 26, Order #***
Made a $purchase (video card) online on Dec 26, Funds were immediately deducted from my ***No delivery and no correspondence to date
All of my attempts to reach them by, Live Chat, Telephone and email has proven fruitless to date
Every attempt to call *** has failedThe number dials busy up until the end of the business day, and then it will respond with " We're closed but our business hours are......"
Item purchased;
ROG STRIX-GTX1050TI-O4G-GAMING GeForce GTX Ti Graphic Card - GPUs - GHz Core - GHz Boost Clock - GB GDDR- Dual - (STRIX-GTX1050TI-O4G-GAMING)
STRIX-GTX1050TI-O4G-GAMING $CAD $CAD
Subtotal: $CAD
Shipping: $CAD
HST : $CAD
Grand Total: $CAD
Payment Method: ***
An online purchase was made on November 27, My credit card was charged but no delivery or tracking details have been provided, despite attempts
Order #*** was placed on November online to purchase a large-format printer and one roll of printer paperA confirmation email was sent to meI've checked the Fleet Network Canada website multiple times since then and December 29, and the order states "Awaiting Tracking Update" with no indication as to the status of the order or whether the order has even been shippedMy credit card was charged the full amount:$594.17, including GST and $for shipping - even though shipping was supposed to be no chargePayment method was by ***.I have sent two messages to the company via their online message system, with no replyI called the company's customer service line (***) on two occasions on December 11: each time, no matter how long I waited on hold, the automated message indicated that I was 4th in lineI
On behalf of Provident Credit Union, I thank you for your communication and apologize for the issues you have experienced. We received your complaint on *** **th, and our Call Center Manager emailed a response directly to you, via the email address we have on file, on ***
3rd. Details of the email, excluding personal information, are as follows:
Provident Member Services called the member at the number provided, left a detailed voicemail and sent an e-mail to the e-mail address providedBoth the voicemail and the e-mail contain the information belowThe member was also provided the direct extension to the Provident Member Services manager
The member submitted their complaint to Revdex.com on ***The member issued an inquiry on the bill payment on ***Our Bill Payment group contacted the payee and discovered the issue with the payment on *** and called to communicate the issue to the member on ***The member then called in and spoke with one of our bill payment agents on ***, and the agent refunded the $**late fee to the member’s account
Provident could have improved the situation by communicating timeframes more accurately: it can take up to 7-business days to complete a bill payment inquiry, while our webpage states three business daysAdditionally, our webpage does not explicitly state that the “Memo” field for a payment is only informational; the memo is not printed on a check to be sent to the payeeWe will work toward correcting both of these items as soon as possible
Beware!!! They charge you NSF for what MIGHT be charged to your debit account not what is actually charged!! My actual balance never dipped below yet I was charged NSF It’s practice for gas stations to hold an amount then charge you for what is actually used, it ludicrous a banking institution would charge you NSF based on this When I contacted customer service they said to talk to the company that held it, hello! You are the one charging fees for what MIGHT happen not based on your actual balance
Initial Business Response /* (1000, 11, 2015/10/20) */
PCU reviewed the activity of accountThe account was charged off on 3/20/and will drop off credit report 3/All charge off accounts remain on credit reports for seven yearsThe length of time where there has been no activity
has no bearing on the date of charge offNo further action required by PCU
Initial Consumer Rebuttal /* (3000, 13, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no activity on the account since at which time I made a payment after no activity for several yearsI dont know what the charge off date has to do with anything..TProvident now claims they waited years to do a charge offThat was the EXACT same answer they gave me over years ago (that it would fall off of my credit in the matter of months)It NEVER happened, and that "Charge off" date keeps getting pushed up
Complaint: ***I am rejecting this response because: as a client of provident Chris copy of my statement and they wanted to charge they are they charge for everything and even after so many years of being a client that's ridiculous that I have to pay for statements I will more rightfully mine Sincerely,*** ***
Correspondence was sent to *** *** asking for breakdown of date and amount of each lossProvident will only reimburse fees if it is a credit union errorAdditionally, correction to credit bureau is only done if Provident incorrectly reported loan or share delinquency
This complaint is solely about their risky service behavior and their horrible customer serviceI like many other customers have had my credit card blocked constantly for no good reason causing me to have to call and release the hold every time I tried to use their card and it still never workedI was told the employee could not hold on the phone to wait and see if the transaction would go throughTherefore I had to call times each time they told me they released the hold(This is about the third local store I’ve done this with) It never deleted a hold and each time I would call they would say it works then It would still be lockedThen after denying all transactions they have no way of invoicing youThey never tell you that you have to activate your provident only email on their online systeem to receive any correspondenceSo they are making people get lates and collections that they never informed them aboutSounds like a good way for some extra late fees and never processi
Order was placed on Dec 23, The website showed the product in stock and showed Delivery of between Dec and Not delivered yetNo response
Order *** was placed on Dec 23, The website showed the product in stock and showed Deliver of between Dec and and I therefore ordered itWhen it was not received I tried calling with no answer, thought the machine indicated that they would be closed until January 6th??? I also online chatted January 7th with the company and they said they would look into it and follow up by emailI finally emailed the company after trying by phone again on January 8th at *** and have not received a replyI have again called all the numbers for the company with no answer, but now have a phone message that "Until further notice, please forward all inquiries to ***
Obviously this company is *** people of their money and should have their website shut downThey seem to have no intention of filli