Professional Drywall & Construction LLC

I am following up on complaint *** response date 8/26/Attached are correspondence from Professional Account ManagementIn addition I have enclosed my receipt of payment which shows the DelDot tolls were drafted from my EZPass AccountProfessional Account Management has not responded to my calls nor letterWe never received a citation for this matter and do not believe the validity of this citationMy husband will attempt to follow up todayI appreciate Revdex.com looking to get this matter resolved for me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As vehicle was sold some years ago I do not have any recordsplus i'm not in usa i'm in europenot practical to deal with this.
Regards,
* ***

Dear Revdex.com, Thank you for the opportunity to respond to Mr***’s complaint filed with the Revdex.comWe understand he is stating he has been trying to reach Professional Account Management regarding toll violations issued by our client, the Illinois Tollway, and is disputing the amounts owed for the
violationsWe have placed a cease communication on Mr***’s account here at PAM while we are able to look up his account and provide the information he is requestingWe are showing one account which has a total of toll violations attached to itFor these toll violations, the IL Tollway mails the DMV registered owner/address a minimum of two invoices requesting payment (and warning of added penalty fees) prior to sending accounts to PAM for collectionsThe IL Tollway mails monthly ‘invoices’ which comprise a list of toll violations issued over a period of timeThe total amount due to PAM is an accumulation of multiple toll violations, each with their own penalty fee due to non-paymentThe penalty fee of $per violation is added by the IL Tollway prior to being placed with PAM for collections and is dictated by IL Administrative Code Section 2520.750: PenaltiesPAM does not have the ability or authority to dismiss any violations placed with us by our ClientUnfortunately, the IL Tollway’s system for pulling up specific toll violation information has been down for the past few daysThey have told us they will notify us as soon as it is up and runningAt that time, I would be happy to provide Mr*** a complete listing of each of violations, which will include date, time and exact toll amountWe do show that Mr*** has contacted us a few times since June of this yearThe first call took place on 6/26/in which Mr*** stated that he did not receive any notices from the IL Tollway due to moving in He was advised that notices are sent to the DMV registered owner/address at the time of the violations and it is up to the citizen to keep that information up to dateOn 7/28/we received a letter from Mr*** which stated the same information as mentioned aboveA validation letter was mailed to Mr*** the same dayHe called again on 8/28/stating he would not pay the full amount due to not receiving the original notices from the IL TollwayOur Rep advised Mr*** again that all notices are mailed to the DMV registered owner/address and did offer Mr*** a settlement amount of $to clear the accountThis is the only settlement we are authorized, per IL Tollway, to offer to a citizen that calls our officeMr*** stated he will pay the toll amounts only, but nothing further and the call was endedAgain, PAM is not authorized to offer any additional discounts or to dismiss any additional fees added to Mr***’s accountIf Mr*** would care to contact the IL Tollway to discuss the violations directly with them, he is welcome to do soThey can be reached at ###-###-####Again, if Mr*** would like the detailed individual violation info, I would be happy to provide it just as soon as Illinois notifies us that their system is up and runningAlso, if there are any additional questions or concerns please do not hesitate to contact meSincerely, *** *** Professional Account Management, LLC

Dear Ms***,Thank you for the chance to response again and I apologize for the delayCould you tell me which method you sent the documentation to me? I have not seen it attached to the Revdex.com responses or via my email or mailing addressIf it has not been sent as of yet, please send submit directly to me via this Revdex.com thread or to [email protected], via fax at ###-###-#### or to my attention at:PAMWWisconsin Avenue, Suite 1600Milwaukee, WI 53203Once received, I will immediately send to Hyattsville for further reviewThank you and please let me know if you have any further questions or concerns.Sincerely,*** ***Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The process in which to provide update information is inconsistentThe representatives on two occasions have confirmed paymentshow long will I have to wait to get a response and get a resolution?
Regards,
*** ***

Dear Revdex.com,Thank you for the opportunity to respond to Mr***’s complaint filed with the Revdex.comWe understand he is stating that he has already paid a toll violation that is currently listed with Professional Account Management for collectionI have spoken with our client, the Delaware Department
of Transportation (DelDOT), and they have informed us that Mr*** had toll violations in October of and he did in fact pay of the violations (issued 10/12/2011), but the 3rd (issued 10/16/2011) remained unpaid and was eventually sent to PAM for collectionsMr*** contacted the DelDOT office about this 3rd violation on 8/10/2015, but the account was already sent to us for collections and Mr*** was advised to call us to make paymentDelDOT did agree to reduce this 3rd violation to toll only ($2.00), however Mr*** must make the payment directly to DelDOT either by calling them at ###-###-#### or mailing a check directly to the Customer Service CenterPlease make sure to include the violation number (2325847) and plate number on the checkHe can mail payment directly to:Delaware Department of TransportationDelaware EZ Pass Violation CenterPO Box 697Dover, DE 19903-0697DelDOT has instructed us to dismiss the violation on our end, and that was completed on 5/19/2017, so please ensure that payment for this toll goes directly to DelDOT using one of the methods above.Thank you again for the opportunity to respond and should you have any further questions or concerns, please do not hesitate to ask.Sincerely, *** ***Professional Account Management

RE: Revdex.com *** *** *** *** ** ***Dear Mr***,Thank you for the opportunity to respond to the complaint from Mr***. We have submitted the account to the City of Annapolis for research specifically related to Mr***’s complaint regarding payment posting and fee
assessment. We have chosen to suspend all collection activity pending the results and will provide a final response upon completion of the requested research. During this time period prior to our final response, I would like to clarify that Professional Account Management has not reported this account to any credit reporting entities and does not access additional fees after placement of accounts from our City of Annapolis clientSincerely,*** *** *** *** *** ***Professional Account Management, LLC

Mr***,Thank you again for the opportunity to respond to additional information provided in your complaint regarding the $toll amount still outstanding on your account here at PAMWe do understand you received the $refund check but are still awaiting a refund for the additional $under the assumption that the toll was previously paidAs stated in our previous responses, the toll amount in the amount of $was not previously paid to BATA and is still dueAccording to the note BATA sent along with your refund request just a couple of months ago:"Please find the attached file for Douglas *** violation account 389819387. The patron received violation *** dated 6/2/on license plate ***. FasTrak has determined that he as a valid FasTrak account holder. The patron should pay a settlement of toll only for this violation."We also understand that you are stating that toll violations may not show up for a couple of months on a FasTrak statementYou did provide PAM your FasTrak statements for May through August of and none of the statements show the June 2nd, (17:20, Dumbarton Bridge) toll being deducted from your accountIf the toll deduction has shown up on a statement after August 2016, we kindly request you send PAM a copyOnce received, we would be happy to submit to BATA right away for research and potential dismissal and refund issuance. Thank you again and should there be any more questions, please let me know. *** ***
Professional Account Management, LLC

Mr***,We appreciate the chance to follow up with youAs stated in our original response, PAM does not add any fees to an account placed with usAll fees are added by BATA before being sent to PAMPAM does not have the ability or authority to reduce or dismiss any of those fees as we did not add them to begin withAll notices, from PAM and BATA, are sent to the address on file with the DMVIf the address where your notices were being sent was incorrect, we would suggest contacting your local DMV as this information was given to us directly from themPlease note that changing your address with your local Post Office does not change your address with the DMV and will not ensure that BATA and/or PAM will receive that updated information for mailing of notices.Every initial notice we send to a debtor has very clear instructions on how to submit a dispute with usYou did contact our office on 1/to discuss the toll violation, so it does appear you received our Initial Notice, which was mailed on 01/All subsequent notices have clear contact information as well as listing the name of the Creditor (BATA)You mailed in a payment to us, however there was no additional dispute information attached to the checkAlso as stated in my original response, if you would like to re-submit your dispute documentation via this Revdex.com complaint I would be happy to forward to BATA to ask them to review the violationI also suggested that you may contact BATA directly to discuss the added fees, as they are the ones that added them to violation They can be reached in any of the following ways:The following is information regarding the Golden Gate Bridge toll violations for your reference:http://goldengate.org/tolls/tollviolations.php Thank you,Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Ms***’s complaint filed with the Revdex.comWe understand she is stating that an account placed with us by our Client, the Bay Area Toll Authority/FasTrak, was placed in error as they have no knowledge of the debt. I have placed a cease
communications on the account here at PAM upon receipt of the complaintThis account relates to an amount due to FasTrak due to a revoked FasTrak account from August of Our client, Bay Area Toll Authority, sends PAM two different types of accounts for collectionsThe first is for toll violations and the second is for citizens that have had a FasTrak account, but the account became delinquent (i.ethe account dropping below $0.00)We do understand you are stating that you contacted FasTrak regarding this matter and they have told you they show no open violations for you and your account is still in good standingI have reached out to FasTrak to confirm the validity of the debt placed with PAM and they have replied with the following, agreeing to waive the amount due: “On 6/30/FasTrak sent this customer an inactive account warning letter, advising them that their account had shown no activity for one year and was subject to close. In if an account was inactive for one year the customer would have two weeks to notify FasTrak to keep the account open either online or by calling the Customer Service Center to make that request. That letter was returned to FasTrak suggesting that the address was no longer valid. On 8/15/the automatic process of account closure began with deactivating the two toll tags resulting in the customer forfeiting the $deposits on each of them totaling $40. The customer had a likely available toll balance of $when the process of account closure began. When the deposits on the toll tags were forfeited and deducted from the account balance a -$balance was left on the account. On 8/16/the automated system sent an email notification to the email address on file that the account was negative. On 9/15/after thirty days of the account having a negative balance another email notification was sent. The account was in a status that we term ‘revoke warning’. Accounts close after ninety-days of having a negative balance. This account should have closed on 11/15/2014, however we were updating our software at the time and the closure date was delayed and the account did close 1/14/after five months of being in a negative balance. The negative balance was referred to collections 6/4/2015. No evidence of any calls to the customer service center could be found and no evidence of any dispute of the account status could be found. We are prepared to issue a waiver request to PAM for this negative balance which will be included in a work order to be sent 8/25/2017.“ Until the file comes to us from BATA/FasTrak, the account here for Mr*** is in cease communications so no further letters or calls will be made regarding this accountOnce the file is received on 8/25/2017, the account should be closed that day or within hoursWe do appreciate the opportunity to respond to Ms***’s complaint and hope we have resolved her concernsI did pass along Ms***’s comments regarding contacting PAMI did check the paypaments.com website and was able to pull up the account, however it did indicate to contact our office to make paymentWe appreciate the feedbackSincerely, *** *** Professional Account Management, LLC

June 29,
","sans-serif"> Re: [redacted], Complaint ID [redacted]
Thank you for the opportunity to respond to the complaint from
Mrs[redacted]We have researched the situation and found that Mrs[redacted]
taxes were intercepted after paying tickets that were already listed for tax
interceptionWe have issued a refund for Mrs[redacted] on June 23, in the
amount of $
Sincerely,
Nikita G[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please informed the results of your inquiry from the Houston Parking Management, They have to clear my name since this is their BIG, BIG MISTAKE. Thank you for responding to my email.
Regards,
[redacted]

Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We are hoping by providing information from our client, the City of Brookline Police Department (Brookline), we can come to a better understanding of Mr. [redacted] core concerns. From our understanding, Mr. [redacted] is...

stating that while in Brookline, Massachusetts in April of 2014 he confirmed with friends that by parking his vehicle on St. Paul Street in Brookline, his vehicle would not be violating any parking rules or regulations. On April 17th, 2014 Mr. [redacted] was issued an ‘overtime-2 hour parking’ citation in the amount of $30.00 at 12:42pm by Brookline police authority [redacted]. This citation was issued to New Jersey plate number ZRG52V, a Silver Honda. Per regulation, the citation was placed on Mr. [redacted] windshield. After speaking with a representative of the Brookline Police Department, they have told me it has been their long time policy to not issue any additional notices via mail. The citation placed on the vehicle serves as the 1st and only notice given by the City of Brookline. Attached I have included a copy of the citation as well as more in depth information from Brookline, giving a bit more detail about the violation itself.  As the attached citation shows, [redacted] of the Brookline police entered detailed information pertaining to the citation at the time she issued it. Mr. [redacted] does not appear to be disputing that he was parked on St. Paul Street on the time and date in question, nor does he appear to be disputing that he was the registered owner of a Silver Honda with NJ plates ZRG52V.  Once Mr. [redacted] citation went unpaid, Brookline sent Professional Account Management, LLC (PAM) Mr. [redacted] account for collections with a total amount due of $45.00. This included a $15.00 non-payment fee added by Brookline prior to being placed with PAM.  This fee is determined and set by the City of Brookline and is explained on the parking ticket.Note that if Mr. [redacted] would like to attempt to dispute his parking ticket online directly with the Brookline Police Department, he can visit their website at http://www.brooklinepolice.com/137/Parking-Tickets. If he scrolls down to the ‘Apply Online’ section he can start the online process. Please note, according to their website “If a ticket is mitigated or upheld the registered owner will have 30 days to pay from the decision date the designated fees.  If payment is not received in 30 days the ticket will revert to original amount, plus penalties. You are only allowed one type of appeal per ticket in Brookline. To appeal a Final Judgment issued by the Parking Clerk, you must contact the Norfolk Superior Court Clerk directly for information, including filing fee, on a further appeal process. Please call (781) 326-1600 or visit the Norfolk County Superior Court office at: 650 High Street, Dedham, MA 02026”. Thank you again for the opportunity to respond to Mr. [redacted] complaint. We hope the information provided above resolves any outstanding issues or concerns. Should the Revdex.com or Mr. [redacted] have any further questions, please do not hesitate to contact me.Sincerely,[redacted]
Compliance & Administration CoordinatorProfessional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to the complaint filed with the Revdex.com. We understand he is stating that toll violation notices being sent to him from our client, North Texas Tollway Authority (NTTA), and Professional Account Management (PAM) are not his responsibility and are being...

sent to him in error. This Revdex.com Complaint was submitted by [redacted] (Mr. [redacted]).  However, NTTA and PAM have at all times identified the responsible party for the toll violations as [redacted].  Note that all invoices and correspondence name only [redacted]. Accordingly, at no time has PAM ever sought collection from Mr. [redacted].  We are trying to understand why Mr. [redacted] believes he is or may be responsible for these violations given that they are not addressed to him.  We will be contacting Mr. [redacted] directly to discuss this further and to address his concerns.  For informational purposes, toll violations are captured by photo on all NTTA toll roads and the registered owner of the vehicle at the time of the violation is responsible for payment. Violation notices are sent to the registered address on file with the DMV associated with the plate number, which in this case is Florida plate# [redacted], a Peterbilt Semi Truck. And the registered owner for this plate and vehicle, according to DMV records obtained by NTTA, is [redacted] (not Mr. [redacted]).  The toll violations at issue are referenced below. April 2016 Invoice (#[redacted]): Multiple toll violations listed for FL plate# [redacted], a 1997 Peterbilt. Total due is $108.86May 2016 Invoice (#[redacted]): Five additional toll violations listed for FL plate# [redacted], a 1997 Peterbilt. Total due is $140.46 (includes administrative fees for non-payment)June 2016 Invoice (#[redacted]): Three additional toll violations listed for FL plate# [redacted], a 1997 Peterbilt. Total due is $197.84 (includes administrative fees for non-payment)July 2016 Invoice (#[redacted]): Four additional toll violations listed for FL plate# [redacted], a 1997 Peterbilt. Total due is $259.40 (includes administrative fees for non-payment) Thank you again for the opportunity to respond to Mr. [redacted]’s complaint. As stated above, we will be contacting Mr. [redacted] directly to better understand the situation and to address his concerns.  Again, we are not seeking collection from Mr. [redacted], and we have stopped all collections activity on this account for [redacted] while we investigate this. Please do not hesitate to contact me should there be any further questions or concerns.   Sincerely, [redacted]
Professional Account Management, LLC Tell us why here...

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand she has been attempting to contact our office to make a payment on a toll violation issued by our client, the Bay Area Toll Authority (BATA), however has been unsuccessful and has...

concerns that Professional Account Management (PAM) is not a legitimate company. She also is stating she believes payment for the violation was previously made to BATA. PAM is a licensed debt collection agency and has been since 1999. We are licensed with the Wisconsin Department of Financial Institutions (license# 407) and numerous other states, all of which are in good standing. I have reached out to BATA upon receipt of Ms. [redacted] complaint and have just this morning heard back from them regarding the following toll violation: ·        Violation# [redacted]: Issued on 4/19/2014 for crossing the Richmond Bridge without a valid transponder. The amount of the missed toll was $8.00. BATA sent the DMV registered owner/address (Ms. [redacted]) an initial notice on 6/2/2014 indicating the amount due. All notices from BATA and PAM are mailed to the DMV registered address on file at the time of the violation. Due to non-payment, the account was sent to PAM for collections on 07/29/2015 with a total amount due of $78.00 (all fees are added by BATA prior to placement with PAM). PAM sent Ms. [redacted] an Initial Collection Letter within 5 days of receipt of the account (standard policy for all accounts listed with us). It appears that PAM received the notice back in September of 2015 and placed Ms. [redacted] account ‘on hold’ until PAM was able to obtain a current address. Once we did, an additional notice was sent out to Ms. [redacted]. Upon receipt of Ms. [redacted] complaint I did reach out to BATA to obtain additional information regarding Ms. [redacted] account placed with PAM. BATA has agreed to dismiss the violation in full and provided the following information: “This patron had two violations with us.  [redacted] occurred 3/16/2014 on the Golden Gate Bridge. Initially it was invoice [redacted] with mailing date of 3/26/2014.  The mailing date for the violation notice was 5/27/2014.  The violation was paid 6/10/2014.  The second violation was [redacted] which occurred 4/19/2014 on the Richmond San Rafael Bridge and was mailed 6/2/2014.  We could find no record of correspondence with the patron other than the violation notices.  We have adjusted the payment made and cleared the collection violation [redacted] with some of the funds.  As of 10/4/2017 all violations show as paid in full in our records.” Also, please note that PAM no longer reports to any credit bureau agencies and have not since June of 2016. At that time all accounts that were reported were submitted for deletion. There should be no information reported to the credit bureaus for Ms. [redacted] from PAM.  Also, I have checked the www.pampayments.com website again this morning and it does show nothing further is due for Account# [redacted] (Vio# [redacted]).    If the Revdex.com or Ms. [redacted] has any further questions or concerns, please do not hesitate to contact me. Sincerely, Lynsay Miller Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]’s complaint filed with the Revdex.com. We understand she is stating that she had a valid transponder at the time of a toll violation issued by our client, the I-495 Express Lanes, now placed with Professional Account Management (PAM) for...

collections. She also states that she has provided proof of having an active transponder and the license plate in question attached to the account, but has received a response requesting the same information she has already submitted. Hopefully we will be able to address Ms. [redacted]’s concerns. We would like to state up front that PAM does not have the ability to dismiss any violations listed with us from Express Lanes. They do allow us to extend a ‘first time forgiveness’ program to eligible citizens, which discounts the total amount due by 25%. Ms. [redacted] would qualify for this program. For reference, the following violation is currently listed with PAM:·        Violation# 191562114: Issued on 1/19/2017 to Virginia plate VBV6558. The amount of the missed toll is $3.40. An initial toll violation a notice is mailed by Express Lanes to the registered owner/address of the plate on 2/03/2017. An Administrative Fee of $12.50 is added to the violation, bringing the total amount due to $15.90. Due to non-payment a 2nd notice is mailed on 3/21/2017 with an additional $12.50 Administrative Fee added, bringing the total amount due to $28.40. Due to non-payment an additional $71.60 penalty fee is added, bringing the total amount due to $103.40. The account is sent to PAM for collections on 5/15/2017. All added fees are dictated by Code of Virginia § 46.2-819.3.We do have record of Ms. [redacted] calling our office on 5/23/2017 to dispute the violation. Our Representative advised her, per policy, that when claiming to have a valid EZ Pass at the time of the violation, we do require an EZ Pass statement from the month of the violation (January 2017) as well as the vehicle list showing the plate number was registered at the time of the violation. We did receive documentation from Ms. [redacted] on 6/6/2017, however it was not the documentation that was requested. We only received a printout of plate numbers, not the vehicle listing as shown on the EZ Pass account, which would list the vehicles and when they were added to the account. Also missing was the January 2017 EZ Pass statement. We sent a letter to Ms. [redacted] the same day requesting this information. To date, we have not received anything further. Ms. [redacted] did call us again on 7/14/2017 and we did advise her again of the documentation that was needed. We also offered her the 25% discount as mentioned earlier, but she declined. I did speak with a representative at Express Lanes and they did confirm that this particular violation has not been paid at any time, nor were any fees waived. As Ms. [redacted] stated in her complaint, she did pay for a violation that took place in 2015, in which they did waive the fees for her. Again, we would like to state that Express Lanes only authorizes PAM to offer the ‘first time forgiveness’ discount to eligible citizens. We are not able to reduce an account any further. If Ms. [redacted] would be able to provide the requested documentation (January 2017 EZ Pass statement as well as vehicle list from EZ Pass site showing the date the vehicle was added), I would be happy to submit that to Express Lanes and request further review of the violation in question. In the meantime, I have placed a cease communications on Ms. [redacted]’s account here at PAM so no further calls or letters will be sent regarding this violation. Also, the ‘first time forgiveness’ discount offer still stands should Ms. [redacted] want to take advantage of the program. I have been in contact with Ms. [redacted] via my work email address, so if she would care to submit those documents directly to me (or through the Revdex.com) I will get them forwarded to our Client for review.Thank you again for the opportunity to respond.Sincerely,[redacted]Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not deny the ticket. I stated to the company that I only received the second notice for the ticket and that I was willing to pay the notice amount which at the time was 26.50 but when I went online to pay I was rejected by I395 and that it was already sent to the collection agency. My issue is that the fines are excessive and were inflated 100% above the actual ticket amount. I feel there should be a cap on the amount a customer should be charged in fees. I feel the charges were not able to be negotiated by the company. therefore I had to pay the  whole ticket amount in order to have it removed from my credit. even though they offered a first time offense a reduced amount it was only 25% off the ticket with fees. How do you charge 101.00 for a ticket that was approximately $1.25. there should be laws governing maximum fee amounts.
Regards,
Ericka [redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that a citation issued by our client, the District of Columbia Government (DC), was issued to her in error due to not owning the vehicle in question and the plate being...

from a state in which he does not live.  We have placed Mr. [redacted]’s account here at Professional Account Management (PAM) into cease communications while we reach out to DC for validation of the debt and any additional information they may have regarding the following citation: ·         Citation# 8145411256: Issued on 06/13/2015 at 16:27 to Delaware license plate number [redacted] for No Parking-Loading Zone. The initial amount of the violation is $50.00 and DC mails a notice to the DMV registered owner address, Mr. [redacted] on 07/20/2015 (please see attached copy). DC sends Mr. [redacted]’s account to PAM for collections on 11/17/2015 with a total amount due of $120.00. DC reports that the citation was never appealed or disputed. An initial collection notice was mailed to Mr. [redacted] the same day. A 2nd ‘sweep’ notice was sent on 09/15/2017. I have reached out to DC upon receipt of Mr. [redacted]’s complaint and have asked them to review and provide any information they have concerning this citation. They have responded that Mr. [redacted] has never contacted them to dispute or appeal this particular citation and, because of this, is liable for the citation. They did state that Mr. [redacted] currently has two additional citations under this plate number that he is currently in the process of appealing (they are not listed with PAM as of yet). We also show other citations in our system under Mr. [redacted], however they are under different plate numbers. Those will not be addressed in this complaint, but if Mr. [redacted] would like to discuss those as well, he can certainly reach out to me personally to discuss. The most recent collection notice Mr. [redacted] received was in reference to the above mention citation, so this response will only address this particular citation. I have attached the copy of the notice DC has mailed to Mr. [redacted]. It does appear they went to an address in Delaware, however DC also states that all notices are mailed the registered owner and address on file with the DMV at the time of the citation and it is up to the citizen to keep that information up to date.  DC also confirmed that the mail was never returned as undeliverable. If Mr. [redacted] is stating that he has never owned the plate number in question, DC does request Mr. [redacted] provide a DMV abstract showing that he did not own the plate number in question at the time of the violation. Once received, they will re-review the citation for potential dismissal. The DMV abstract will provide a list of plates owned by Mr. [redacted] that would date back to the date of the citation (06/13/2015). Or, if Mr. [redacted] did own the plate but has sold it they request a Bill of Sale showing the date the plate was released from Mr. [redacted]’s liability. If Mr. [redacted] can provide this documentation, please submit it directly to my attention here at PAM and I will ensure this gets to DC immediately for review. This can be submitted directly to our escalation email address [email protected] or please feel free to fax it to ###-###-####. Please note that PAM does not have the ability or authority to dismiss a citation issued by DC. DC is requesting the documentation mentioned. They did also suggest that Mr. [redacted] may try to contact the DC DMV to discuss the citation, but cannot guarantee they will not just refer Mr. [redacted] back to PAM. We would also like to note that PAM no longer reports to any credit bureau agency and has not since June of 2016. At that time, we submitted all previously reported accounts for deletion with the major credit bureaus. Going forward, no information will be reported to the credit bureaus for Mr. [redacted]. Thank you again for the opportunity to respond and should the Revdex.com or Mr. [redacted] have any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted] Professional Account Management

Dear Revdex.com,We are in receipt of Mr. [redacted]'s rebuttal response filed with the Revdex.com. We understand he is stating that he did not own the vehicle/plates at the time the violations occurred on June 8th and 14th. We would like to reiterate that the Georgia State Road and Tollway Authority (SRTA) runs the plate number involved in the violation through the DMV and the registered owner of that plate number/vehicle at the date and time of the violation is held liable and is sent violation notices. SRTA or PAM does not have the ability to run a plate number history through the DMV to look up the registered owners over a period of time. Only the person listed on a particular day and time are shown. On the dates and times of each of the violations, Mr. [redacted] was shown to be the registered owner.We do understand Mr. [redacted] is saying he was not the registered owner at the time. When Mr. [redacted] called our office on September 7th and October 17th, we stated that we would need proof that Mr. [redacted] was no longer the register owner associated with FL Plate# [redacted]. Per policy, we require some type of document showing transfer of liability, bill of sale, etc. showing Mr. [redacted] was released from liability of that plate number on the dates of the violations. To date, PAM has not received such documentation. If Mr. [redacted] would be able to provide such information, we would be happy to bring this to our client as proof he was not liable for the violations and certainly aide in getting Mr. [redacted]'s account cleared with SRTA and PAM.Please let me know if any further information is needed.He mentions that he ‘provided registration data from the state of Florida on all vehicles and tags registered to me’. I just wanted to add that providing this information does not constitute proof that he did not own the plate/vehicle in question. That information only tells us which vehicles are currently registered to him. This unfortunately does not show us, or SRTA, that he did not own the tag# in question on the dates of the violations. Again, if Mr. [redacted] would like to send the documentation requested in my response, I would be happy to pass it along to SRTA. He can send it directly to me or through the Revdex.com. He can also mail it to my attention if he would like:Sincerely,[redacted]
Professional Account Management, LLC