Professional Drywall & Construction LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will RESEND the information they requested for the 2nd timeKeep in mind I'm only going by what is listed on back of the ticketWhich clearly states that the ticket be mailed in before it doublesAnd I mailed the ticket before the days were upI did exactly what it said and now because they didn't do their job they want to bill me for their lack of work.
Regards,
S ***

Dear Revdex.com,Thank you for the opportunity to respond to Ms***'s complaint filed with the Revdex.comUnfortunately, I was not able to locate an account here at Professional Account Management for Ms***The 'order number' she provided does not match up with any account numbers we have and a search
of her name and phone number did not bring up any matching accountsShe does reference DC in her complaint, and they are a client of ours for certain debt, however the payment email and amount do not coincide with what is typically placed with PAM from DCIf Ms*** would be able to provide a copy of the PAM notice she received, that would be most hopefulThe license plate number involved in the citation would also help me locate her account.Also, PAM does not report to any credit bureau agencies and have not since May/June of if Ms*** does have an account with us, nothing should be on her credit report from PAM. Thank you and I look forward to help locate Ms***'s account, should it be with PAM.Sincerely,*** ***Professional Account Management

Dear Revdex.com, Thank you for the opportunity to respond to Mr*** complaint filed with the Revdex.comWe understand Mr*** is stating that he sold his vehicle to a friend prior to toll violations being issued by our Client, the I-95/Express LanesWe also understand Mr*** wishes to
transfer liability to the new ownerUpon receipt of Mr***’s complaint we did place a cease communications on the accounts to ensure no further calls or letters are sent to Mr*** regarding the toll violations in questionWe would like to state up front that Express Lanes mails all toll violation notices to the DMV registered owner/address on file at the time of the violationsAt the time of the following violations, Mr*** was still listed as the DMV registered owner: Violation# Date Issued Amount Due *** 04/18/17 $*** 04/19/17 $*** 04/25/17 $*** 04/29/17 $*** 04/28/17 $These accounts were assigned to PAM for collections on 8/17/and notices were sent to Mr*** on 8/18/& 9/28/On each of the notices (page 2) is an Affidavit for a citizen to fill out and return to PAM when they claim the vehicle was sold, stolen, rented/leased or ‘other’This form needs to be filled out with new owner’s information, notarized and sent back to PAM so we may submit it to Express Lanes (per Express Lanes policy) for consideration of dismissal/transfer of liabilityWe do show we spoke with Mr*** on 8/31/and our Representative advised him the documentation that was required to be submittedOn 9/29/our Correspondence Team received a letter and additional documents from Mr***Our Team did submit the documents received, despite the Affidavit not being filled out, to Express Lanes for reviewThey responded on 10/03/that the documents were not acceptable because the date of sale/transfer of ownership shown on the documents submitted was 5/02/2017, which was after each of the violations took placeThey advised us to send the Affidavit again to Mr*** and have him fill it out and return to PAMOnce received, Express Lanes will re-review the violations Please note that PAM does not have the ability or authority to dismiss violations or transfer liability for any violations placed with us by Express LanesI have attached the Affidavit in question to this complaintIf Mr*** can get these forms filled out and returned directly to my attention, I will submit it to Express Lanes right away for re-reviewExpress Lanes requires a separate form for each of the violations mentioned above. Under ‘Unpaid Toll Invoice Number’ on the attached affidavit please insert the ‘Violation#’ I have listed in the above listThank you again for the opportunity to respond and please let me know if there are any further questions or concernsIf Mr*** would like to send the affidavits directly to my attention, please do so in any of the following ways: Email: *** Fax: 414-831-(to my attention) Mail: PAM-Attn: *** *** *** ** *** *** *** ***
*** ** *** Sincerely, *** ***
Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.No further action will be take by me at this point
Regards,
Paul ***

Dear Revdex.com/Ms.Miller:
I have reviewed the response made by the PAM,LLC in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to thank you for your timely assistance in this matter
Sincerely,*** ***
Joseph ***

Dear Ms***, Thank you for the opportunity to respond to Ms*** complaint filed with the Revdex.com on July 29th. After researching this matter thoroughly, a refund check in the amount of $was requested on August 4th and will be mailed today (August 5th,2016) to the address we
have on file for Ms***We apologize for any inconvenience experienced by Ms*** and would like to provide a brief history of what happened: September - Ms*** was issued a parking ticket by the City of SanibelIt is our understanding that Ms*** disputed the parking ticket with the City of Sanibel and they dismissed the ticketNotice of this dismissal was not communicated to Professional Account Management, LLC (PAM).November 2015-PAM received our collection agency placement transmission from Sanibel in which Ms*** was listed as still owing on the parking ticket mentioned aboveDecember - PAM sends Ms*** an initial collection notice indicating she owes $for a past due parking ticket for the City of Sanibel.January 2015-Ms*** sent dispute letter and copy of the dismissal letter from Sanibel to PAM This was the first indication PAM received that the ticket may have been dismissed by the City.PAM contacts the City requesting confirmation that the ticket was dismissed. February 26, 2016-Ms*** pays $due to receipt of 2nd collection letter from PAM.May 2016: PAM receives confirmation that the ticket was dismissed. August 5, 2016: PAM mailed Ms*** a check for $50.00, a full refundAfter receiving information from Ms*** in early that the ticket had been dismissed, PAM promptly contacted the Sanibel Police Department to verify the ticket dismissal. Unfortunately we did not get confirmation from the City until May of As soon as PAM received confirmation from the City we promptly submitted an internal request to issue Ms*** a full refund. Unfortunately, there was a processing delay, but we have identified it and the refund has already been processed and is being mailed today (August 5th, 2016) to Ms***. Ms*** should receive her refund check within 5-business days. Again, we apologize for any inconvenience to Ms***. Should you have any further questions please do not hesitate to contact meSincerely, *** *** Compliance & Administration CoordinatorProfessional Account Management, LLC

RE: Revdex.com# ***, Revdex.com CA ***
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms***. We have researched the situation and found that the violations and fines charged to Ms*** are valid, and no mitigating action is necessary. The
account that was listed with Law Enforcement Systems, LLC (LES) was a parking ticket that was originally issued by the City of Palo Alto CA.
Sincerely,
Sonya Scruggs, Compliance Manager
Law Enforcement Systems, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My view is that a receipt for payment is a standard business practiceFurthermore, the fact that it took a complaint to the Revdex.com to receive ANY written documentation of the matter is both worrisome and a poor business practiceI also dispute the content associated with the representative's replyIn ALL the time that I spent trying to address this matter, this was the first time that I received ANY form of documentationI had requested a written copy of these toll violations in the past, yet I did NOT receive themAgain, having a practice of not providing any documentation to the customer may be convenient for the company, however, it is a disreputable business practiceThe company's representatives I spoke with on the phone clearly articulated that it is not possible to obtain any documentation of the claim or payment.I again request that I be provided with a physical receipt showing that my payment(s) has been received and any/all associated accounts have been paid in full - and should now be closed
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although I tend to disagree with the out line of what was in the responseOn 7/1/I was told had to send a copy of the letters dismissing my ticket which I sent certified mailI was told on 7/15/that I never paid the ticket and had to send proof of my bank statement which I did via certified mailI was given the run around several times when I called PAMI think there needs to be some additional training for the employees, I was on hold for very long periods of time with this company waiting for answersI estimate I have called to get this resolved 10-times and I did all the work to get this resolvedThe time spent on hold, writing letters and sending certified mail at $twice equals far more than the amount I am reimbursed
Regards,
*** ***

I just wanted to email you quick regarding this case number, assigned to Ms***We certainly do not want Ms*** to wait any longer than absolutely necessary to get a response from PAMBoth myself and my team member *** have been reaching out the North Texas Tollway Authority (NTTA) since
we received Ms***s’s complaint last weekBetween the two of us, we have made phone calls and sent multiple urgent emails, even including supervisors at NTTATo date, we have not received a response from them and we feel getting any and all documentation they have on Ms*** account would be the only proper way to give her a response that helps to clarify her account here at PAM This morning, I have reached out to our Director of Account Management in hopes that he may be able to obtain the information we need to response to Ms***. Again, I just want you and Ms*** to know that I am working hard on getting the documents and information needed from our client to respondI sincerely hope to get something today. Thank you and I apologize for the delay, ______________________________________*** ***
Compliance & Administration CoordinatorPhone 414-847-3744Fax: 414-847-6744E-mail: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I called The respondent directly at 12:PM Eastern standard time today and left my contact info on her voicemail.FUI I have not received any correspondence regarding this ticket that you're talking about from June Strictly information about the ticket from October This was never brought to my attn even when I called your offices and talk to customer service agents about this no one has made any mention of any ticket from earlier in the yearIf you have any of this information please forward me an actual letter with this information in itI will gladly take care of itI've checked DC website looking for any outside direction tickets and have seen nothing
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. When I called originally, I was specifically told that I could not dispute the ticket with the municipality as the time to do that had passedRegardless, while there may be some sort of documentation "on record", I maintain that the notice I received from the collection agency was the first and only communication on this matter and it was years after this supposed ticket However, I am willing to settle and pay $to clear this (certainly not $or $45) if and only if the agency provides written confirmation that this will satisfy my account and that no negative information will be on my credit report
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to respond to Mr***’s complaint filed with the Revdex.comWe understand he is stating that a parking citation issued by our client, the City of Milwaukee, was issued in error due to selling his vehicle back in He also states he was not able to locate
the citation on the Wisconsin Municipal Court systemI am hoping to clarify Mr***’s account here at Professional Account Management (PAM) and why we show a current balance due of $This citation in question was issued on December 12th, to WI plate number 162PSE for ‘night parking-wrong side’The citation took place at East Kane Place in the City of MilwaukeeThe amount of the citation is $The City of Milwaukee mails the registered owner of WI plate 162PSE, which according to WI DOT/DMV records is Mr***, a 1st notice on 1/3/The total amount due is $with a warning that the citation will increase to $if not paid within daysMilwaukee sends Mr*** a 2nd notice on January 17th, with a total amount due of $and warning of his account being sent to collectionsPAM receives Mr***’s account on March 2nd, and mails the initial collection notice the same dayA 2nd letter warning of a tax intercept was mailed April 2nd, We do show Mr***’s account was sent for Tax Intercept on April 21st, Again, we would like to state that all citations and subsequent notices are mailed to the WI DOT/DMV registered owner and addressAs of the date of this response, the WI DOT does show Mr*** as the owner of WI plate number 162PSEWe encourage Mr*** to contact the DOT as to the reason why the plates are still registered to his name, as it is something we don’t feel is appropriate to address in this responseAlso, parking citations are not part of the Wisconsin Municipal Court system and would explain why Mr*** could not find his citation when doing a searchParking citations are part of a division of the Milwaukee Department of Public Works, not part of the court systemIf Mr*** would like to look up his citation, he would use this link: http://city.milwaukee.gov/mpw/divisions/administrative/parking/ParkingCitations....⇄ Thank you again for the opportunity to address and respond to Mr***’s complaintWe do encourage Mr*** to contact the WI DOT regarding the plate number in questionAlthough the vehicle was sold/junked in 2010, the plates are still registered to Mr*** for certain reasonsAlso, please note that PAM does not report to any credit bureau agency and have not since May of Our collection notices do not contain any language pertaining to credit bureau reportingShould the Revdex.com or Mr*** have any further questions or concerns, please do not hesitate to contact meSincerely, ** ***Professional Account Management

Dear Revdex.com, Thank you for the opportunity to respond to Mr*** complaint filed with the Revdex.comWe understand he is stating that a delinquent FasTrak account that was sent to us by our Client, the Bay Area Toll Authority (BATA), we previously handled directly with BATA and Mr*** should owe
nothing further with Professional Account Management (PAM)I have placed a cease communications on Mr*** account here at PAM while we reach out to BATA to confirm the validity of the debt placed with usI have reached out to BATA regarding Mr*** account and as of the date of this response, I have not heard back from themI have sent a follow up email just this morning requesting a response as soon as possibleFor reference, we have the following account currently listed with PAM: FasTrak Account# ***: According to information received from BATA, this FasTrak account was put into ‘revoke’ status on 5/08/with an amount due of $Typically the ‘revoke’ status occurs when a citizen closes their FasTrak account and does not return the responder (we do understand Mr*** is stating he did return it to FasTrak)A $fee is assessed as well as any outstanding balance on the accountAccording to BATA, this amount was not paid and the account was sent to PAM for collections on 8/23/in the amount of $Again, I have placed a cease communications on the account and have followed up with BATA again this morning to ensure I receive a response as soon as possibleOnce received, I will send a follow up message via this Revdex.com complaint as to their findingsThank you and in the meantime, if there are any questions or concerns, please do not hesitate to contact meSincerely, *** ***
Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Ms***’s complaint filed with the Revdex.comWe understand she is stating she did not receive notices from our client, South Norfolk Jordan Bridge (SNJB), of a toll violation which took place in May of She is also requesting to pay the
toll amount and a ‘minor’ fee versus the entire amount due to Professional Account Management (PAM)We would like to state up front that PAM does not have the ability to dismiss or void violations on behalf of our client, nor does PAM add any of the additional fines or penalties to a violationThese additional fees are added by SNJB prior to an account being placed with PAMAlso, both SNJB and PAM use DMV registered owner information when sending out all notices to a citizenIt is the responsibility of the registered owner of a vehicle to keep a current and valid address on file with the DMVFor additional information regarding notices and registered owner information please visit http://www.snjb.net/about-us/faqs#faqnoanchorWe do not have any record of any notices mailed to Ms*** as being returned as undeliverable. A brief history of Ms***’s toll violation: May 11th, 2016: Two toll violations occur on the South Norfolk Jordan Bridge and photo capture identifies the violation as Virginia plate number VJTJune 17th, 2016: A Customer Invoice Letter is mailed to the registered owner of VJT5151, shown to be Ms***The total amount due is $($in tolls and a $Invoice Fee) and is due within days to avoid additional fees and penalties.July 18th, 2016: For failure to pay the above invoice, SNJB mails a 2nd invoice to Ms***, again to the registered address on file with the DMV, with a total amount due of $(Original $plus $Vehicle Registration Holding Fee)October 18th, 2016: For failure to pay the invoices mailed by SNJB, Ms***’s account is sent to PAM for collections with a total amount due of $An initial collection notice is mailed to the DMV address on record for Ms***December 19th, 2016: A 2nd collection notice is mailed to Ms*** with a total amount due of $84.50.December 28th, 2016: Ms*** calls the PAM office to inquire into her account and the total amount due, stating she did not receive notices regarding her toll violationsWe offered Ms*** a settlement payment of $to satisfy her account, but she declined the offerOur representatives advised Ms*** that all notices, from SNJB and PAM, were mailed to the address on file with the DMV and it is the responsibility of the registered owner to keep that address up to dateTo date, Ms*** has a balance due with PAM in the amount of $Again, we would like to state that PAM does not have the ability to dismiss or void toll violations on behalf of SNJB and all notices are mailed to the address on record with the DMV at the time the notices are mailedWe are authorized to accept a settlement payment in the amount of $if Ms*** wishes to call our office back to make paymentShould the Revdex.com or Ms*** have any further questions, please do not hesitate to contact me Sincerely, *** *** Professional Account Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The respondent misstates the record throughout the responseThe inaccuracies are so gross, inadequate space is provided to refute all of them
Regards,
*** ***

RE: Revdex.com# ***, Revdex.com CA Arakelain
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from MsArakelain. We have researched the situation and found that the violations and fines charged to Ms*** are valid, and no mitigating action is
necessary. The California tax interception was for a parking ticket issued by the City of Glendale CA to a vehicle that is registered to Ms***. The phone number that Ms*** lists is a valid phone number that is staffed Monday-Thursday, 7am-7pm CST, Friday 8am-5pm CST and Saturday 8:30am-12:30pm. Any representative would gladly assist her, although there are time periods that the call volume is higher and hold times are extended.
Sincerely,
*** ***, Director of Collection Operations
Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr*** complaint filed with the Revdex.com in reference to separate toll violations he incurred from our client, the Delaware Department of Transportation (DelDOT)We would like to begin by stating that Professional Account Management (PAM) has
no authority to dismiss, rescind, void or adjust any toll violations on behalf of DelDOTMr*** has contested each of the violations multiple times with DelDOT and each time Mr*** was sent a letter from DelDOT stating his appeal was denied and no further appeals will be allowedFurther, PAM has validated these toll violations, and provided detailed information, documents and responses. Note that Mr*** does not appear to be disputing the toll violations themselves, just the administrative fees assessed by DelDOT, but we believe the information we have provided Mr*** confirm that the administrative fees were properly assessed by DelDOT. I have attached copies of each of these DelDOT appeal letters for reference, and I have also attached the PAM complaint response and supplemental documents that were sent to the CFPB just last week regarding Mr*** complaint which address the fee assessments in specific detail. In his complaint filed with the Revdex.com Mr*** claims PAM has violated several aspects of the FDCPA, some of which were never mentioned in his original complaint just weeks agoI would like to address those specific items that Mr*** mentions to help clarify his account and activity on record here at PAMFirst, Mr*** accounts here at PAM are in cease communicationsThis does not invalidate the debt or prevent routine remedies from being utilized, but based upon his request it does mean that PAM will not communicate or contact Mr*** about the violations or account in question Second, as you will read in the attached documents, Mr*** did dispute the toll violations with DelDOT on numerous occasionsOn each occasion DelDOT denied his appealAfter failing to pay the full amounts due, which included administrative fees issued by DelDOT, Mr*** toll violations were sent to PAM for collectionsAgain, as you will see in the attachments, Mr*** has never been sent more notices than is allowed by law. In fact, for the violations in question, PAM has initiated no collection calls to Mr*** and PAM has sent Mr*** just collections notices total (July 15th, August 15th and September 15th-between his two accounts). Further, Mr*** disputed the citations with the PAM office and each time, PAM sent Mr*** a validation of the debt (at his request)After thoroughly researching our records and phone call logs, PAM has had one telephone interaction with Mr*** since his accounts were sent to PAM, a call he made to PAMMr*** called our office on July 21st at 1:24PM to indicate he wanted to dispute violation #***Mr*** was advised of the dispute process during the phone call and stated he was going to send PAM a letter to disputeWe received that letter on August 1st and a validation of the debt was mailed that same dayPAM has never contacted Mr*** via phone for any of the violations he has listed with usWe believe we have provided Mr*** with sufficient evidence and information to resolve his concernsSincerely, *** ***
Professional Account Management, LLC

Mr***,Thank you for the chance to respondI have received your $in the mail and have given it to our Lockbox *** for processingThe $payment was applied to the account and the remaining $on the account has been dismissedThis closes the account for violation# *** and nothing further is due.If you have any further questions or concerns, please do not hesitate to contact me.Sincerely,Lynsay ***Professional Account Management, LLC