Professional Drywall & Construction LLC

Dear Mr. [redacted],Thank you for the opportunity to respond to your complaint filed with the Revdex.com. We understand you are stating that you were issued a toll violation by our Client, the Pennsylvania Turnpike Commission (PA Turnpike) that does not belong to you due to not owning the plate number in...

question at the time of the toll violation. You are also stating that Professional Account Management (PAM) is believed to be a scam. We would like to state up front that we are in contract with PA turnpike to collect delinquent toll violations which they have listed with us for Collections. Each plate number involved in a toll violation is run against the DMV to obtain registered owner and address information. Both PA Turnpike and PAM receive this information in this manner, in addition to other address verification measures to ensure all notices and toll violations are being sent to the proper person. PAM has been in business since 1999 and counts some of the largest parking and tolling agencies in the country as our Clients, in addition to being an A+ Accreditated business with the Revdex.com. Upon receipt of your complaint, I have reached out to PA Turnpike to gain additional information and to verify the validity of the toll violation. For reference, this toll violation (#10312809) was issued on 8/18/2017. After failure to pay, the account was sent to PAM for collections on 12/08/2017 with a total amount due of $77.75. Please note all added fees and fines are placed on an account by PA Turnpike prior to placement with PAM for collections. PAM does not add any fees to an account, nor do we have the ability or authority to reduce or dismiss a violation placed with us. You indicated in your complaint that you were not able to locate the violation on the PA Turnpike website. You would not be able to, as once the account is sent to Collections, it is no longer available on the PA Turnpike website. Upon speaking with PA Turnpike, they provided the following answer, which is copied verbatim from their Violations Manager:"I did pull violation 10312809 and this was a vehicle owned by Lexus of West Chester, 400 Pottstown Pike, Chester Springs, PA  19425.  They sent us a lease agreement showing that Mr. Robert [redacted] had this vehicle from 8/17/2017 at 6:14pm to 8/28/17 until 5:54 pm.  If Mr. [redacted] does not believe he had his car in for service and received this loaner vehicle, he should contact Lexus of Chester Springs at ###-###-####."Thank you for the opportunity to respond. I have placed your account here at PAM into cease communications so no further calls or letters will be sent to you regarding this toll violation. This does not dismiss the violation. Per PA Turnpike, please contact Lexus of West Chester directly should you feel this information was provided in error.Sincerely,Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]’s complaint filed with the Revdex.com. We understand she is stating she has previously written Law Enforcement Systems, LLC (LES) regarding two toll violations issued by our Client, the Delaware Department of Transportation (DelDOT), but has...

not received a response. We would also like to clarify why Ms. [redacted] received notices from both Law Enforcement Systems and Professional Account Management (PAM) regarding the following 2 toll violations:Violation#’s 4260631 & 4260632: Issued 05/15/2015 @ 10:18am (4260631) and 6:51pm (4260632) to Texas plate number MHX203. DelDOT mails the DMV registered owner of this plate number, shown to be Ms. [redacted], violation notices on 9/11/2015 and second on 10/22/2015. Penalty fees are added as dictated by State of Delaware Code-TITLE 21, CHAPTER 41 § 4127.  For failure to respond, Ms. [redacted]’s accounts are sent to LES for collections on 2/12/2016 with a total amount due of $133.00 ($66.50/each).  Ms. [redacted] is sent the first collection notice from LES that same day.On June 14th, 2016 our contract with DelDOT was successfully transitioned from Law Enforcement Systems to Professional Account Management. Both entities are wholly owned subsidiaries of Duncan Solutions, Inc. It has been the goal of Duncan over the last year to transition our LES Clients to PAM in order to allow LES to be focused on other aspects of Duncan Solutions business activities and PAM be the sole Collection Agency. This would explain why you received a collection letter from LES prior to the contract transition in June of 2016. Your most recent letter (5/27/2017) would be under the PAM name. I have reached out to our Client and researched your account here at PAM. We do not have any record of receiving a dispute notice from you at any time. You did mention you still have the certified mail records from when you mailed us the dispute. If you would be able to provide a copy of that, I would be happy to provide that to our Correspondence Supervisor to see if she may be able to find anything further. Also, DelDOT has confirmed they have not received a dispute notice for these violations either. They do show Ms. [redacted] called their office on 3/21/2016, however the accounts were already sent to LES for collections and the opportunity to appeal directly with DelDOT had passed. DelDOT did validate the violations in question as well and provided copies of the 4 letters that were mailed to Ms. [redacted] prior to the accounts being placed for collections. I have placed a cease communications on the accounts and no further letters or calls will be placed regarding the above mentioned violations. If Ms. [redacted] would care to submit the proof of dispute submission, I will get that to our Correspondence Supervisor as soon as possible for review. Should the Revdex.com or Ms. [redacted] have any further questions or concerns, or Ms. [redacted] would like copies of the notices DelDOT sent, please do not hesitate to ask.Sincerely,Professional Account Management, LLC

The refund check was mailed on March 21, 2016.  We have submitted a check research and will provide a final response once a response to the research request is received.

Mr. Mateo,We can certainly keep this open until your check has cleared your bank and you feel the complaint can be closed as satisfied. You can always reach me directly at [email protected] as well. Please let me know if you do not see that check clear in the next week and I will certainly investigate further.  Thank you,Lynsay [redacted]Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand Mr. [redacted] is stating that he has not received notices of toll violations issued by our Client, the South Norfolk Jordan Bridge (SNJB) and is requesting a reduction in fees added by SNJB on...

the accounts that have since been assigned to Professional Account Management (PAM) and MRS Associates (MRS). We have reached out to SNJB in request validation and any additional information they may have regarding the accounts placed with PAM and MRS. As of today, only one of the 6 accounts under Mr. [redacted] name is placed with PAM. The other 5 are listed with MRS. SNJB has responded they have not received any communication from him, either in writing or via phone. We do understand Mr. [redacted] is stating he called SNJB to discuss the accounts. Unfortunately my contact at SNJB (Violations Manager), found no record of a phone call placed to SNJB. He did request that if he would be able to provide the date, time and person he spoke to, he can look into it further. SNJB also stated they are not showing any kind of vehicle registration hold has been placed by them on any of the plates associated with Mr. [redacted]. They did suggest to contact the DMV to inquire about the plate registration hold he stated he has (via a phone call to PAM), as SNJB does not show any holds were placed by them. All notices from SNJB, PAM and MRS are sent to the DMV registered owner and address of each license plate, which at the time of the violations, were shown to be Mr. [redacted].  For reference the following accounts are currently open and due for Mr. [redacted]: SNJB Vio/Inv#   Plate Number   Date Sent to Collections               Assigned Agency             Amount Due [redacted]               [redacted]2             03/28/2014                                   ...⇄ MRS                              $60.00 [redacted]               [redacted]              08/06/2014                                   ...⇄ MRS                             $54.00 [redacted]               [redacted]              04/16/2015                                   ...⇄ MRS                             $78.50 [redacted]               [redacted]               11/24/2015                                   ...⇄ MRS                             $54.25 [redacted]               [redacted]                 02/10/2016                                   ...⇄ MRS                             $59.25 [redacted]               [redacted]                 11/08/2016                                   ...⇄ PAM                             $79.75 Please note that PAM or MRS do not have the ability or authority to dismiss or reduce any accounts placed with us by SNJB without their express consent. SNJB has confirmed the validity of the above mentioned violations. Mr. [redacted] would need to contact MRS directly to discuss the above 5 accounts which are currently listed with them. They can be reached at 1-800-929-8691. For the PAM account, I have placed it into cease communications so no further letters or calls will be placed to Mr. [redacted] regarding [redacted]. If Mr. [redacted] would like to contact SNJB directly to discuss the violations they can be reached at 1-855-690-SNJB(7652) M-F 8am-6pm EDT. If there are any further questions or concerns regarding Mr. [redacted] account placed with PAM, please do not hesitate to ask. Thank you, [redacted]
Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I dont have a business relationship with this company nor do I intend to develop one. I ask them to cease and desist any attempt to collect anything from me. Im aware of my rights and both parties have to agree in order to have a legitimate business transaction. This is not a legitimate transaction. I don't need education on a debt that's not mine or one that I never agreed to. I don't want your business, please stop trying to violate my rights and cease and desist.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I cannot view the file.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,Jennie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just received a email stating my case is being closed due to a failure to respond from my end. Since being notified that the check would be deposited it has not cleared my account. Please advise if I should accept their response and wait or can we leave it open until they clear the check in their possession. Thank you,Noel [redacted]

Dear Revdex.com, Thank you for the opportunity to respond to Ms. [redacted] complaint filed with the Revdex.com. We understand she is stating that a toll violation issued by our client, the Pennsylvania Turnpike Commission (PA Turnpike) was dismissed prior to being placed with Professional Account Management (PAM)...

for collections. We have placed a cease communication on Ms. [redacted] account while we reached out to PA Turnpike to request additional information and verification of the toll violation. We do show that Mr. [redacted] contacted our office on 10/13/2017 to discuss the toll violation. Our Representative informed Mr. [redacted] that the PA Turnpike had not sent us any information regarding dismissal of violation/invoice# [redacted] ($31.75-Issued June 14th, 2017). Per policy, our Representative requested documentation be sent to us which shows the violation was dismissed by the PA Turnpike, and I also show the Supervisor she spoke with submitted a request to our Correspondence Department to research the claim further. The PA Turnpike did respond that this violation should have been dismissed along with others (that were dismissed and never sent to PAM), but was missed. They confirmed they were dismissed due to a license plate misidentification. The PA Turnpike has dismissed violation# [redacted] and should be reflected in our system here at PAM within the next 24-48 hours. Thank you again for the opportunity to respond to Ms. [redacted] complaint and should the Revdex.com or Ms. [redacted] have any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]
Professional Account Management, LLC

June 17, 2015
 
 
Re: [redacted], Complaint ID [redacted] Revdex.com
[redacted]
 
To whom this may concern,
Thank you for the opportunity to respond to the complaint
from Ms. [redacted]. In Ms. [redacted]’s complaint she is requesting the validity
of the 5...

items that have been reported to her credit because she is unaware of
the debts. Notices have been sent to the address that the plate numbers were
registered with at the time of the violations. Validation notices have been
provided to Ms. [redacted] and Ms. [redacted] was also advised in detail of the
violation types and timeframes.
 
Sincerely,
 
[redacted]

My address change was submitted to the USPS 4/14/2014.  My credit card address is listed as [redacted], which was always used to make my payments to SNJB.  I always received mail at this address, and these bills were not forwarded.  I would like assistance receiving reimbursement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The company is correct in what they say, except they are missing some parts of the story. I did contact them a few years ago about the situation and papers they are requiring. The papers they are requiring from the DMV in Missouri costs money on my end in order to get copies. I told them this on the phone and that I wasn’t going to be paying money in order to clear a ticket that wasn’t my fault to begin with. I’m surprised that the “BATA” that they say the ticket is from could not get the new owners name if they were able to pull my info from the DMV originally.This whole situation is agrivating, the company doesn’t care what I say they just want their money. Unfortunately, they need to get the money from the new owner and not me. Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted], Thank you for the opportunity to respond to your complaint filed with the Revdex.com. We understand you are stating that a toll violation issued by our Client, the New Jersey EZ Pass, was issued in error due to you having a valid transponder at the time of the violation. We also understand...

you state that you have provided documentation to Professional Account Management (PAM) but have not received a response regarding the following toll violation: Violation# T2[redacted]16: Issued on 7/10/2017 to Florida plate number [redacted]. The amount of the missed toll is $1.00 and New Jersey EZ Pass sends toll violation notices (minimum of two notices) to the DMV registered owner/address prior to the account being sent to PAM due to non-payment. PAM received your account for collections on 10/09/2017 in the amount of $31.00 Upon receipt of your complaint, I did reach out to verify the validity of the violation, and while NJ EZ Pass did deem the violation valid, they agreed to waive the added penalty fees in the amount of $30.00 and reduce the amount due to toll only ($1.00). The $1.00 must be paid directly to PAM as we do not have the ability to access or apply any toll fees to your NY EZ Pass. Once the $1.00 toll payment is made, the remaining $30.00 penalty fees will be dismissed (per NJ EZ Pass policy).  Your toll violation can be found on the NJ EZ Pass website: https://www.ezpassnj.com/vector/violations/violationInquiry Once there, enter the violation number: T2[redacted]16 along with your license plate number and the State of Florida from the drop down box. This will bring up your toll violation along with images of the violation. Again, PAM does not have the ability to apply the $1.00 toll to your NY EZ Pass account as they are not a Client of ours and we do not have access to their accounts. Our contract is with the New Jersey EZ Pass and they are only able to apply payments/credits, etc. to NJ EZ Pass holders. The toll only payment can be made by calling out office (I have made note of the dismissal of fees), via website or by mailing a check in the amount of $1.00. Please note that a convenience fee may apply if paying by credit card via phone or web. No convenience fee would apply if paying by check.  If you would like to send the check directly to my attention here at PAM, I would be happy to ensure it is applied to your account right away and the remaining fees are dismissed in full. Please let me know if you would like me to mail you an envelope with my address on it so you may send the check to my attention. I can get that out in the mail for you right away. Thank you again for the opportunity to respond and please let me know if you have any further questions or concerns. [redacted] Professional Account Management

Mr. [redacted],Thank you for the chance to respond again to your complaint. We do understand you are disputing the fees that the IL Tollway has added to the violations prior to being placed with Professional Account Management. As stated in our original response, PAM does not have the ability or authority to dismiss all of the fees associated with the violations. We are only allowed to offer a lowered settlement amount of $171.60. Also, as stated in our original response all notices from the IL Tollway are sent to the DMV registered address at the time of the violation. If you may be able to provide us some kind of documentation showing that your address was changed with the DMV prior to the issuance of the notices, I would be happy to submit that to the IL Tollway right away for re-review of the violations. If you would like to attempt to give the IL Tollway a call directly to discuss the violations and request dismissal of the their added fees, please feel free to do so. They can be reached at ###-###-####. Again, PAM does not have the authority to reduce the amount due any further than the $171.60 discussed during your call to our office. We have placed the account into cease communications which will stop any calls or letters from being sent to you. PAM will not seek further collection on this account, but please note this does not dismiss the violations, only that PAM will not actively seek collections. Thank you again for the opportunity to respond and if you need further information or have additional questions please do not hesitate to contact me. Sincerely,[redacted]Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please read my complaint.The tag number is not registered to me and was not registered to me on the Dates of the toll violations.I have provided registration data from the date of Florida on all vehicles and tags register to me.I also was informed by the State of Florida that the tag number reference has not be a valid registration since 2009.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Micheal [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  The violations issued by the Bay Area Toll Authority (BATA) and assigned to Law Enforcement Systems, LLC (LES) occurred during the time period of April 2015 to May 2015.  The violations occurred on the Golden Gate Bridge which only accepts payments via electronic transponder.  The letter that Mr. [redacted] received only listed one violation, however, when he looked up the account on the website, it showed his full balance from all violations listed with LES by BATA.  Attached is the validation of the accounts listed with LES.  The accounts have not been listed with the national credit reporting agencies and Mr. [redacted] has started to make payments on the account balance. We stand ready to assist Mr. [redacted] with any further inquiries.

RE:  Revdex.com# [redacted], 2016 0301 Revdex.com IL [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have ceased all activity on this account while we confirm the status.  We will provide a final response once the status of the account is...

confirmed.
Sincerely,
[redacted]
Professional Account Management, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that a delinquent FasTrak account that has been placed with us by our client, the Bay Area Toll Authority (BATA), was placed in error due to the account being closed prior...

to being placed with Professional Account Management (PAM). We understand that the previous company that handled his account did not properly validate the debt and when placed with PAM, received additional notices. We did reach out to BATA upon receipt of Mr. [redacted]’s complaint and also immediately placed a cease communications on his account here at PAM. No further letters or calls will be placed regarding the following account:·        Toll Account#: 117474130: This relates to a delinquent FasTrak account that BATA has placed with PAM for collections in the amount of $24.00. We did receive letters of dispute from Mr. [redacted] on 7/02/2017 & 7/26/2017. A validation letter was mailed the same day for each of the requests. However I do show that the supporting documentation was inadvertently left out of the 7/02/2017 letter, but was mailed again with the 7/26/2017 letter. As stated, I did reach out to BATA to confirm the validity of the account, however, I have not received a response as of the date of today. I wanted to ensure that a response was given in a timely manner to the Revdex.com, however I will follow up just as soon as I hear back from BATA/FasTrak regarding Mr. [redacted]’s account. Again, we have placed a cease on his account here at PAM. We will no longer pursue collection on this account. However, please note that this does to dismiss or close the account as only BATA can give us the authority to do so. Thank you again for the opportunity to respond and should there be any further questions please let me know.Sincerely,[redacted]Professional Account Management, LLC