Productive Property Management

A credit in the amount of 411.28 was processed on 1/19/16

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did send a label for me to return the items that I cancelled, but I did not lift my dispute with my cc company due to the fact that the order was duplicated and charged again without my consent. 
Sincerely,
[redacted]

We do apologize.  As previously stated the return label is available on our website at the bottom of our website www.dooney.com under service, returns.  Fill out the form and print a pre-paid return label.

We have issued a refund in the amount of 20.00.  We would also like to offer a discount of 20% off any item on our website.  Please use  code [redacted].  If the customer would like to return the items, she may do so by going on our website www.dooney.com.  At the...

bottom of the page is returns.  Click start return. We sincerely apologize for any inconvenience .

We apologized for any inconvenience caused to our customer.  As stated due to the heavy volume of orders during the holiday season, we have been backed up with issuing credits.  However, a credit in the amount of 238.00 was processed on 1/22/16.

Customer was credited on 8/7/15  98.39

Complaint: [redacted]
I am rejecting this response because: all of the previous reasons stated. The company did not even acknowledge that they had made a mistake and no apology was made. Just sarcasm. They would not even acknowledge that they sent me the wrong person that their picture did not match their color code they did not acknowledge that me being the customer should not have to poke around and guess if it's the right picture of the codes match the picture. I guess what others have said on the Revdex.com and other sites online are true about Dooney & Bourke and their customer service and their quality of merchandise. Customer service does suck their.
Sincerely,
Stephanie Cosby

Complaint: [redacted]
I am rejecting this response because I refuse to do business with a company that cannot acknowledge a severe customer service issue.  Four emails unanswered and two phone calls ended in nothing but frustration shouldn't be acceptable to any business.  The email response to Revdex.com was nothing but generic and Dooney could not even give an apology.  I have returned the Dooney bag in question to [redacted] where I purchased it for a full refund.Please close this complaint but I am unhappy with Dooney's customer service, response and will not purchase another one of their items. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did reply to Dooney & Bourke by phone and email (see attached).  As the repair was free of charge, no payment was made.
Sincerely,
[redacted]

[redacted]   I had responded to complaint that we do not have any items from [redacted] to credit,  in checking further the credit department stated Those...

two order has been Credited first order# [redacted] credited on Jan 2nd second order# [redacted] credited on Feb 15th. I hope this is of help to the customer.

Complaint: [redacted]
I am rejecting this response because: I went by what was listed and the picture that was on Dooney & Bourke website. The code head BL and the picture was black with black piping. How was I supposed to know that Duty had a different code for black with black tan. When I click on the color black it show me a picture of a purse that was black with black piping. Now you're saying I should have known better. Is doing his job to have the correct picture on it site. So if it says BL and the picture of a purse that's black with black trim that's what the customer things they are going to get. It shouldn't be that way the customer should have to know better.. we only go by what's on Dooney & Bourke website. And about the label, I called about the problem with the bag being the wrong color the day I received the bag and was told I was going to be sent a label needless to say I never got it. And that's been almost a month ago.
Sincerely,
[redacted]

We have replaced the customers package.  according to UPS the apartment number is needed.  Apartment number was not included on the original order.  This could have caused the dilema with the original order.  We have updated the customers records with the apartment number listed...

on this complaint and contacted UPS with the correct information.  UPS tracking number is 




                                                                    [redacted]

We apologize for the delay in responding.  customers account has been credited for all items returned

Complaint: [redacted]
I am rejecting this response because:I called in to ask what was going on and how do they justify doing this to customers during Christmas no less.  I was told that my order was cancelled and that it had...

been cancelled for a week.  This didn't occur on December 28, 2015.  This occurred January 25, 2016.  Had I not called them I would still be waiting for a Christmas gift.  These people have disgusting business practices and I wished I had consulted the Revdex.com prior to dealing with them.  It is truly unbelievable that a business this well known finds it so easy to lie!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me.I requested interest accrued and did not receive and while I am...

completely satisfied, I am glad to have recouped the partial claim.  I am truly saddened that a business of this calibre choose to ignore a longtime customer and this matter had to be escalated.  I trust the Revdex.com will follow up with this business so that this practice does not happen to future customers.  It would be beneficial for this business to make some effort to contact me and try and regain my trust.Thanks in advance to the Revdex.com for their attention to this matter!  
[redacted]

We will gladly accept the return of any product for a refund, provided the merchandise is unused and in restockable condition.  To return a product, please use our return form to create your shipping label and packing slip. The return request is located at the bottom of our webpage under...

returns, start return.  The packing slip provided must be included in your shipment to properly process your return. To ensure effective processing, please be sure to include as much detailed information as possible including order number, product name, style number and reason for return. Also, please provide an accurate email address and phone number so we can contact you if needed.When you exchange an item, you will be refunded the amount paid for returned products at the time of purchase and charged for the new product at the current price at the time of your exchange.  Therefore, for faster service we suggest retuning the item for a refund and ordering your replacement online. We sincerely apologize for any inconvenience caused to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...

find that this resolution is satisfactory to me.
I had the pleasure of speaking to Ms [redacted] she was very kind and resolved my issue in a very timely manner.  I sincerely appreciate her.
Sincerely,
[redacted]

the customers card has been credited

Thank you for the updated information.  We have reviewed the tracking and a credit in the amount of 90.08 Will be processed today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
I'd just like a little clarification on the "credit" part of their responce, does that mean i'll have my funds sooner than later debited back into my account, or that i'll only be givin "credit" equal to the amount of my initial purchase, in which case I won't see those funds put back into my account, but would be required to make another purchase of equal amount ?
[redacted]