Productive Property Management

Complaint: [redacted]
I am rejecting this response because:Clearly again, whomever is responding from Dooney is NOT reading my original complaint.  My complaint is not that an item I was looking for was out of stock.  The entire sale link was taken down before the advertised time.  ALL of the sale links were taken down EARLY on the 13th Day of the sale was to be taken down.  The advertised time was 11:59PM.  The sale was taken down before that time.  I also included a screen shot in my original complaint.  My mention of the item placed in my cart was because that is when I noticed the sale being taken down early.  None of the items were out of stock.  Again my complaint is the advertised sale was taken down earlier than the sale time and also the terribly rude and unprofessional representative that I spoke to.  The service I received was terrible.
Sincerely,
[redacted]

PLEASE HAVE CUSTOMER GIVE US HER FULL NAME, ORDER NUMBER, SOMTHING I HAVE TO GO ON TO FIND HER IN THE SYSTEM PLEASE.  THANK YOU

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me.
The issue has been resolved for complaint number [redacted].  Thank you for your help - it created an expedited response and it is much appreciated. Sincerely, [redacted]
[redacted]
[redacted]

A letter was mailed to the customer on 11/24 letting her know what repairs could be done and instructions on the repair process.  Customers bag was returned to her because we did not hear from her within 30 days to authorize repairs.  Customer can return the bag for repairs.  Same...

repair options will be given.Please see attached copy of letter mailed to customer.

I will wait for the handbag.  Dooney and Bourke should have sent out an e-mail stating back order- it's a customer service procedure !!Thank you for checking-[redacted]
 Revdex.com
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The merchandise was received.
Sincerely,
[redacted]

We apologize to the customer. This item was on backorder.  The item came in and shipped out [redacted] on 6/29.  According to [redacted] the item was delivered on 7/1.

Customer paid thru [redacted] $268.00 on 12/10/18  A credit for $89.00 was issued January 10th, 2018, and a check for $179.00 was issued on 2/19/18. We apologize for any inconvenience we have caused in reference to this matter.

customers bag is under warranty and we are honoring the warranty by offering the full value of the item.  Unfortunately when an item is not purchased directly through us we can not offer a refund.  We can issue the customer a gift card which can be used online or in any of our retail or...

outlet stores.

We do not charge the customer until the order ships.  At the time the order was placed we received an authorization.  Since the order was cancelled no charges were made against your account.  Please check your account.  As a security measure for our customers we do verify orders with different bill to and ship to address.  We have a procedure in how we do this.  We are extending the original offer to you.  because your card was not charged there you are only purchasing the item once if you except the offer.

We apologize for the inconvenience to the customer.  We have been experiencing very high call volumes which also prompts customers to email.  Our customer service department opens at 8am est.  Customers order was placed on Saturday 2/6 and shipped out on Monday 2/8 [redacted]mart post...

tracking number 9[redacted]570.  According to [redacted] customers item was delivered: 3:28 pmDelivered[redacted], OHPackage delivered by U.S. Postal Service to addressee

I have not received my order. The tracking number provided was delivered to [redacted]. I am in [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

They will charge me for shipping it back to tem. That is 100% wrong. It was their mistake.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

The customers credits have been processed.  Customer should see the credit back on her card within 3 business days

FedEx denied the claim.  We issued the customer a credit on 7/28

We sincerely apologize for the delay in shipping this item to our customer. The item was held up in our warehouse.  The item has shipped [redacted] tracking number [redacted] and is scheduled for delivery 5/24 by end of day

We apologize for the delay in responding.  Customer has returned the item and issued a full credit

We apologize for any inconvenience to the customer.  Items will allocate to a customer when the item is paid for.  Putting an item in the cart does not hold an item.  The item will come down when we are sold out.  This is why the  customer could not find the item.Please...

provide the style number you were looking for.  It is possible we can find something comparable or in a different color

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I actually received the package today.  I really appreciate the effort that the company put forth to rectify this situation. Thank you. [redacted] 
Sincerely,
[redacted]

Please advise Ms. [redacted] that Dooney & Bourke will do everything possible to rectify this complaint. Please return item to Dooney & Bourke, [redacted] Att:  [redacted], Presidents Office.We will inspect the bag and upon inspection, we will notify...

Ms. [redacted] with the results of the inspection.  Include her name, address and explanation of what is wrong with the item.Please send [redacted] or [redacted] to our location.  I will reimburse her the shipping charges upon receiving a copy of her shipping receipt.Thank you.[redacted]