Productive Property Management

A credit was processed on 1/26/ We apologize for the delay and inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Due to the holidays we are experiencing a very high call volume and apologize for the inconvenience. Order was placed on 11/at which time we received an authorization for the item. We do not charge the customers card until the order ships out. Therefore the card was not charged
and the bank drops the authorization. The customer has called in and successfully cancelled her order

This item is currently on backorder Would customer like the order cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

It was not stated that they would change the design of the bag It was stated that this is not a defect and this is how the bag wears Customer was informed on how to care for the bag in the future It wad recommended that stuffing the bag and hanging it would help keep the shape of the bag Customer was also informed that Kelley would speak to someone regarding the customers complaint and get back to her via telephone

Complaint: ***
I am rejecting this response because:I called Dooney & Bourke back and spoke with Kelly who left the voicemailWhat I was told is that this purse should be stuffed in order to avoid it from
caving when holding the purseShe also stated in the future they may reinforce the purse to prevent this issue from happeningI didn't remember reading anything about having to hang the purse or stuff it in order for it to keep its shape.
I looked at the website ( https://www.dooney.com/alto-camilla/MB841.html?dwvar_MB841_color=TVSATVSA#q=cami...⇄ ) again and there is no special care instructions for this purseIf s purse is caving in because it is not reinforced it should be reinforced prior to being soldAll care for the purse should be listed under the care instructionsI have also attached a screen shot of the care instructions.If this is not a flaw, why this care not listed on the website? If something requires special care, it should be listed under the care instructions
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do however find their customer service severely lackingI still have not received the funds back into my account, and after this experience, will never buy from them againI only cancelled the order because they took over a week to acknowledge the order in the first place
Sincerely,
*** ***

We have reached out to customer directly Left customer a message

At the time the order was placed we received an authorization we do not charge until the item ships out The customer cancelled the order so the card was never charged The bank can take several days to drop an authorization Customer spoke with our customer service
department on 2/in which at that time we manually voided the authorization

Dooney & Bourke offers a year warranty against manufactures defects Customer can return the bag to us and we will replace the piping at no charge Please send the bag to att: ***/Office of the president We will reimburse up to for return fees

Customers order shipped UPS tracking number *** and is scheduled for delivery today 2/

We do have a return label The customer can go to the bottom of our home page ***, under service click on returns The very first option is returning your product It explains the return process and start return

We apologize for any inconvenience. When an item is on backorder it does not qualify for Dooneypay. Although the website showed the item in stock and available for Dooneypay internally an item was not available at the time the order transferred to our warehouse. A shipment was
checked in sooner then expected. We were able to contact the warehouse and have this order pulled before it shipped out and the order was cancelled. A authorization was placed on the card at the time the order was placed. Because the order did not ship the card was not charged. Again, we apologize and appreciate your feedback

The gift card was purchased as an e gift card which was done online. The purchaser of the gift card disputed that charge with her bank. Stating she did no authorize the charge. Dispute was granted by the bank. The gift can not be used at this time or refunded.
Customer has spoken with several reps and a supervisor and was informed of the above

Dooney & Bourke offers a year warranty against manufacturers defects. Care and cleaning is provided on the bottom of any screen on our website under product. Also our customer service team is available to provide cleaning instructionsThe customer can take
advantage of our valued customer trade in program. We will offer half the current retail price on the item sent in to apply towards a new item of equal or greater valueCustomer can return her bag along with her name, address, daytime phone, and the reason for the return. Ship UPS or insured mail to *** * ***
*** ***
*** **
*** ** ***Nylon Collection (to Present)
The nylon fabric will initially
repel waterHowever, if nylon is exposed to water for any length of
time, it will darken momentarily due to some water absorptionShould
this occur, blot with a dry white or light colored cloth and allow it to
dry completely
For simple spot cleaning, use a soft cotton cloth slightly dampened
with distilled water (sodium-free seltzer water may be substituted) and a
mild bar soap, applied in a circular motionRepeat with distilled
water only to ensure no residual soap remainsThe fabric should then be
allowed to dry completely
Oily spots should first be wiped free of excess liquidTalcum powder
is then sprinkled on the area and allowed to sit brieflyUsing a dry
toothbrush, gently brush the powder away to alleviate the soil
No creams, polishes, cleansers, or leather conditioning products should be used on the trim and handles

Customer has been in contact with our customer service department A replacement was sent to the customer Customer states they are returning the item for a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Purse arrived today
Sincerely,
*** ***

According to our records a credit was issued on 1/21/

Revdex.com:I received another purse shortly after filing the complaint.I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory tome.
Sincerely,
*** ***