PROCORPSA

[redacted]Date: July 10, 2015Regarding Your Bank Owned Home PurchaseDear [redacted]:We received a copy of the letter you sent to the Revdex.com. We appreciate the time you have taken to document your thoughts and concerns...

regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.According to page five (5), paragraph twelve (12) of the purchase contract for the property located at [redacted], the items that the Seller, in this case Fifth Third Bank, is obligated to repair or replace may be inspected by a person who specializes in and holds an occupational license (if required by law) to conduct home inspections or who holds a [redacted] license to repair and maintain the items inspected. The Seller is only obligated to make such general repairs as are necessary to bring the specified items to working condition. I have enclosed a copy of the Residential Contract For Sale And Purchase for your review.Fifth Third Bank paid to repair the well located on the property to restore it to a working condition sufficient to satisfy a home inspection. Therefore, the Bank is unable to reimburse you for any expenses paid for additional work performed on the well. We regret any inconvenience or frustration this may cause you.If I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Adam P.Office of the PresidentPc: Revdex.comEnclosure: Residential Contract For Sale And Purchase

[redacted]Date: August 24, 2015Account:  [redacted]Regarding Your Installment LoanDear [redacted]: We received a copy of the complaint you filed with the Revdex.com dated August 14, 2015, concerning your installment loan account....

 We appreciate the time you have taken to express your thoughts and concerns regarding this matter.Our goal is to provide professional and accurate service to our customers and I regret that the service you received did not meet that same high standard.  Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers.  Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns.In researching your concerns, we found that your installment loan account was set up with Auto BillPayer on August 14, 2015.  The first payment of $347.98 was posted to the account on August 20, 2015.  I have confirmed that this transaction did not create a derogatory mark on your credit report or cause a late charge to be assessed to the account.  I apologize for the confusion and delay in setting up your account with Auto BillPayer. You are a valued customer and I appreciate this opportunity to address your concerns.  On behalf of the Bank, please accept my sincere apology for any inconvenience or concern that this matter may have caused you.   If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Carolyn G.Office of the President

I had 3 charges of $10 on Ebay from a seller that was processed and hit my account 1-2 minutes before midnight. I check my account periodically to avoid any NSF fees if I have time to deposit. But 53 Bank ALWAYS process these charges 1-2minute before Midnight so you can not run to an ATM to make a deposit to avoid charges since by the time you get to ATM it is already next day and you incur NSF charges. All nsf charges on my account were processed same timew - 1-2 minute before MIDNIGHT. This is Unethical practice - with one purpose to hurt account holder.Need the fees refunded or this time I will go local newspaper. Thanks, [redacted]

[redacted] Date: January 23, 2018 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received your additional complaint filed with the Revdex.com regarding your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. However, we stand by the response conveyed to you in our previous letter sent to the above address on December 26, 2017. Our position on this matter has not changed. For your reference, I have enclosed a copy of our previous correspondence. We strive to provide professional and accurate service to our customers, and again I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Brandy W.Office of the President Pc: Revdex.com Enclosure: Previous Correspondence

[redacted] Date:           July 30, 2015 Account:            [redacted] Regarding Your Large Deposit Hold Dear [redacted]: We...

received a copy of your complaint submitted to the Revdex.com regarding your ATM (Automated Teller Machine) deposit and the subsequent hold placed on the funds. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. It was certainly not our intention to cause you any hardship. Fifth Third Bank takes your feedback seriously, and I want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal regulations. The Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank from loss or possible fraud. On the day of your deposit, a combined $100.00 from all deposited checks is available immediately; the remaining funds will be made available on the next business day. Cash deposited into an account is immediately available. For deposits made on Saturday, Sunday, or a Federal holiday, the day of your deposit is the next business day. A business day is defined as Monday through Friday, excluding Federal holidays. ATM deposits received after the cut-off time of 7:00 PM EST (Eastern Standard Time) will be treated as deposited on the next business day. In some instances, we reserve the right to place a hold of a longer period of time on a deposit. The full amount of the deposit will not become available until the hold has ended. Availability of the funds will generally be no later than the seventh (7th) business day after the day of your deposit. For your convenience, I have enclosed a copy of our current Rules and Regulations. Please refer to pages eighteen (18) and nineteen (19), which provide additional information regarding funds availability policy. You deposited a check into your checking account ending in [redacted] for $819.50 at a Fifth Third Bank ATM on July 21, 2015. A hold was placed on this deposit due to the age of the account. Because your deposit was not made in person, we were unable to notify you at the time of the deposit that there would be an extended hold on the funds. The hold was placed systematically based on the information received at the time of deposit. For this reason, we mailed a notice to you at the address listed above on July 22, 2015, that notified you of the hold that we placed. The notice explained that $819.50 would be on hold and would become available to you on August 3, 2015. I have enclosed a copy of the hold notice for your convenience. I apologize if this information was conveyed to you incorrectly by the banking center. Regarding your other complaints listed, while we regret the experience your boyfriend had at the [redacted]-Downtown banking center, we are unable to research this issue further without discussing the matter with him directly as the account holder. We are not permitted to discuss an account with a third party without the account holder’s consent. I’m sorry for any inconvenience this causes either of you. If he chooses to reach out to me he may contact me at the phone number below, or may send the information to the following address: Fifth Third Bank Office of the President Attn: Sarah S. [redacted] Alternatively, you may fax this information to my attention at ###-###-####. However, due to your indication that your discussions during visit were not completely in your best interest we are looking into this portion of the matter further. Please be advised that Case # [redacted] has been opened with our Fraud Detection Department to investigate the matter. They will submit any necessary updates, if applicable, when their review is complete. While we strive to resolve all investigations as quickly as possible, please allow up to sixty (60) days for these updates to be submitted. Final written confirmation will be sent to you from the Fraud Detection Department. If you would like to follow up with them directly, they can be reached toll-free at ###-###-####, Monday through Friday: 8:00 a.m. to 6:00 p.m., ET. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I can be of further assistance, please contact me toll free at ###-###-####, or directly at ###-###-#### Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Sarah S.Office of the PresidentEnclosures (2):Rules & RegulationsImportant Information about Your Recent Deposit Letter

[redacted] Date: November 21, 2017 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. We are sorry to...

hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. Our research confirmed that a deposit of $200.00 posted to your savings account ending in [redacted] on November 7, 2014. The Bank released the funds from the check you deposited within the time mandated by Federal Regulations, and the funds from the deposit were transferred into your checking account ending in [redacted]. However, the deposit was removed from your account on November 13, 2014, when the issuing bank returned the item unpaid due to insufficient funds. When the deposit was returned on the account, it brought your account balance negative. The account remained negative until it was charged off on December 2, 2014, with a negative balance of ($265.00). We have determined that the information originally provided to [redacted] was accurate. Therefore, we cannot fulfill your request to remove the reporting. After an additional review, we have removed your record from Early Warning Services. Be sure to use this letter if you apply to open a deposit account over the next 90 days as proof that your records have been corrected. I have enclosed copies of the Overdraft Notice and Account Statements. You can make a payment toward the charged off balance at a local Financial Center, or by mailing it to the following address: Fifth Third Bank [redacted] Consumer Account Collections [redacted] We will update the account balances with the Consumer Reporting Agencies to reflect any payments that you make. It is not our intention to cause you any hardship and I apologize for the inconvenience this matter caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures: Overdraft Notice and Account Statements

[redacted] Date: March 13, 2017 Account: [redacted] Regarding Your [redacted] Prepaid Debit Card Dear [redacted]: We received a copy of the letter you sent to the Revdex.com regarding your [redacted] Prepaid...

Debit Card. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the level of service you received when you contacted our Customer Service Department regarding this matter. We strive to provide professional and accurate service to our customer and we regret if this has not been your experience. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Your [redacted] card was closed per your request on December 21, 2015. After the account was closed, [redacted] processed a $50.00 refund for returned merchandise on February 14, 2017. Since the [redacted] card was the card used for the original purchase, [redacted] issued the refund to the card. Since the card was closed when the refund was issued, the Bank had to issue you a check for the merchant refund. After a refund from a merchant to a closed [redacted] card is received and processed by the Bank, the refund check to the customer is typically sent within one (1) to two (2) weeks from the date that the refund for the returned merchandise is received and processed by the Bank. Please accept my sincere apologies that, in your case, this process took longer than usual. Your refund check of $50.00 was sent to the above address on March 8, 2017. If you do not receive the check that we sent within two (2) weeks from March 8, 2017, please contact me directly at the telephone number contained in this letter so I can ensure that a new check is sent. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President

Hello, after receiving the letter dated 9/1/2016 from Fifth Third Bank in the mail today I see that it says also On May 31, 2016 my dispute was opened. I actually opened the dispute by calling on May 28 ,2016 in which also at this time I relayed the details of my non- receipt of services as myself and the merchant had discussed briefly on 5/25/2016 via phone as to what the $350 would be for the very next day 5/26/2016 was to be the date of service. This 10 minute conversation was my only one with the merchant as had no previous contact with her and only obtained her cell phone number only from her website. It also says we are unable to further pursue these disputes yet there is and has just been one dispute. These letters keep coming from the Office of the President with the same signature, in which I have been given at least 3 different street addresses for.Also as previously explained my questions in my non- accceptance today with the Revdex.com go unanswered and the documents provided to me being my own letter sent to them detailing the dispute and my bank statement are not acceptable as the only documents indicating how my dispute was investigated as there should be a response from the merchant.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   To assist us in bringing this matter to a close, we would like to know your view on the matter.       * Has the company addressed the issues of this dispute?   No.      * If not, why?  - They are disputing my contact to their company on requesting a re review of my escrow last July 2015, though they will not provide the voicemail logger. Why not? I called Fifth Third and requested a review of my escrow account. Where is their accountability. I am owed Escrow of $150 per month plus interest for their lack of response to my phone call. They also have NOT provided me proof to receipt of my check on 4 dates to prove how long they were in receipt of the check that caused the “31st day delinquency” exactly on the 31st day. This is unacceptable.     * Has the company met the agreement they outlined in their response? No they have not. I will be submitting a copy of this email as well to the [redacted] State Department of Financial Services. No this matter can not be closed. They are claiming phone calls did not happen while refusing to provide proof they did not. These people are thieves and I will go as high up the ranks that I need to go with this issue. This is criminal, Please keep this open and there will be a formal response to this [redacted] 11, 2016 pathetic excuse for a response. This response is nothing more then to ignore the issues at hand.
Regards,
[redacted]

[redacted] Date: April 4, 2018 Account: [redacted] Account: [redacted] Regarding Your Recent Experience Dear [redacted]: We received a copy of the additional complaint you filed with the Revdex.com (Revdex.com) regarding your recently disputed transactions. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the continued time you have taken to communicate your thoughts and concerns regarding this matter. We initially received a copy of this complaint on February 12, 2018 via the Revdex.com. We received a duplicate complaint from you on March 20, 2018. Although we regret your continued frustration with this matter, we stand by the response conveyed to you in the previous letter sent on March 14, 2018. I have enclosed a copy of that prior correspondence for your review. Our position on this matter has not changed. [redacted], Fifth Third Bank strives to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosure (1): Previous Response Letter

[redacted] Date: December 19, 2016 Account: [redacted] Regarding Your [redacted] Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your...

[redacted] account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. I confirmed that you spoke to a representative in our Customer Service Department on August 3, 2016, regarding the $35.00 payment that was due by July 2, 2016. We did not receive the payment until July 6, 2016; therefore, a $25.00 late payment fee was assessed on July 5, 2016. The representative you spoke to advised he would waive the fee. I am very sorry that the fee was not waived. Please be assured that I have contacted the relevant Bank personnel regarding this situation. I am sorry for the frustration this issue has caused you. We waived the $25.00 late fee assessed on July 5, 2016, as well as the $26.00 late fee assessed on September 2, 2016, and finance charges totaling $2.89. The account is now overpaid by $53.89. If you would like us to send a check to you for the $53.89, please contact me directly using my phone number listed below so that I can verify the address and issue the refund. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Statements

[redacted] Date: October 19, 2017 Regarding Billing for Fifth Third Bank Identity Alert Premium Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning the service...

charges for Fifth Third Bank Identity Alert Premium. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. The current pricing for Fifth Third Identity Alert Premium varies depending on the type of Fifth Third Bank checking account that you have. The current pricing for Fifth Third Identity Alert Premium for the type of account that you have with the Bank, the Express Banking account, is $14.95 per month per individual. Pricing information for Fifth Third Identity Premium can be found on our website at 53.com. According to our records, your enrollment in Fifth Third Identity Alert Premium was canceled per your request on September 30, 2017. You were correctly billed for Fifth Third Bank Identity Alert Premium. Since your enrollment has been canceled, you will no longer be billed. Since your account was appropriately billed for Fifth Third Identity Alert Premium, the Bank will not issue you a refund. We regret any inconvenience this might cause you; however, we can only issue a refund for the service if your account was being billed incorrectly for the service. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President

[redacted]     Date:       July 15, 2015  Account:         [redacted]   Regarding Your Checking Account   Dear [redacted]:     We received a copy of...

your complaint filed with the Revdex.com, concerning your Fifth Third Bank checking account. We appreciate the time you have taken to bring this matter to our attention.   I am sorry for your unsatisfactory experience concerning the promotional offer for opening a checking account with us.  It was certainly not our intention to cause you any difficulties or frustration. We understand your desire to receive the benefits of the new relationship offer with the Bank. However, this offer was not available to existing customers or those with a Fifth Third checking account that has been closed within the last twelve (12) month.   Our records show that this is not your first relationship with us. On November 28, 2014, you opened an Essential checking account and a Goal Setter Savings account. Therefore, the Bank does not consider your E-Access checking account ending in 1460 to be a new relationship.  While we certainly want your business and hope to have a continuing relationship with you, we are not willing to credit your account for the $200.00 bonus.   We hope this correspondence will help you understand Fifth Third Bank’s position going forward. We appreciate your patience while we researched your request. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.     Sincerely,   Elizabeth J. Office of the President   Pc: Revdex.com

[redacted] [redacted] [redacted] Date: July 14, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the rebuttal filed with the Revdex.com regarding insurance coverage for your vehicle loan. We appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. Proof of full coverage vehicle insurance is required at the loan contract signing and throughout the life of the loan. As stated in your complaint, you cancelled comprehensive coverage on the vehicle that is held for collateral for the above referenced installment loan. I have enclosed a copy of the Retail Installment Sale Contract that you signed at the time the vehicle was purchased. According to section D of page two (2) of the contract, you agreed to maintain insurance covering loss or damage to the vehicle for the entire term of the contract. Also be advised that the contract does not state that we will send notices related to the loan to both borrowers. Notices sent regarding this installment loan will be mailed to the primary borrower at the address we have on file. According to your rebuttal, you claim that the vehicle held for collateral for this loan was repossessed and held in our possession fore January 2016 and February 2016. Our records indicate that the vehicle was not repossessed during that time. We, however, did repossess the vehicle on August 13, 2015, at which time your loan was ninety-four (94) days delinquent. On August 17, 2015, we received payment for amount due; the vehicle was released, and was redeemed from the agent on August 20, 2015. We have no record of any subsequent repossession after that time. According to our insurance center, your insurance policy for your vehicle was cancelled on December 16, 2015. Therefore, on December 28, 2015, January 25, 2016, and March 1, 2016, our insurance center mailed notification letters to the primary borrow at the address we had on file at the time to advise that we had not received proof of insurance coverage. I have enclosed copies of the letters sent for you review. Since we did not receive proof of insurance from either borrower, on March 16, 2016, force placed insurance costing $2,216.00 was added to your loan. Our insurance center contacted your insurance agent at [redacted] and was advised on March 30, 2016, a new policy was written with comprehensive coverage for the [redacted]. However, the effective date of the policy was May 24, 2016. Therefore, on May 27, 2016, our insurance center cancelled the insurance policy that was added to your loan and $1,250.00 was refunded back to your loan. When this insurance coverage was cancelled, your monthly payments were adjusted to $507.27 to pay for the coverage that was in place from December 16, 2015, until May 27, 2016. You should have received a new coupon book with the updated payment amount. If you have not received the new coupon book, please contact me at the phone numbers listed below and I will be happy to send out a new book. As of today, your loan is past due $1,228.78 since the payments made in April 2016 and May 2016 were not the full payment amounts. Please make a payment of $1,228.78 at your earliest convenience to bring your loan current and to avoid further collection proceedings. You may send the payment to me directly at: Fifth Third Bank Office of the President Attn: [redacted] 5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 We appreciate the opportunity to review your additional concerns. You are a valued customer and we sincerely hope that you will continue using Fifth Third Bank for your financial needs in the future. If I may be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, [redacted] Office of the President Pc: Revdex.com Enclosures: Contract, Insurance notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]I was plainly STOLEN from and my signature was FORGED when in [redacted] last February. The bank wants the original receipt for the correct amount of approx. $40.00. I do NOT have this receipt, as I never received one. Why do they need this receipt? I am not fighting that charge! I am only fighting the 2nd purchase from that merchant! He made up a charge AFTER I LEFT the store!!!!!!The charge AFTER I LEFT THE STORE is the one I am disputing! Same merchant double charged my friend at the same time on THE SAME DAY…We both went in and out of the store together. He did it to her too and her bank refunded her money!I made 1 purchase and left! My ONLY  purchase was a picture frame…I DID NOT authorize an additional $245.15 after leaving the business!... All he says is I purchased 5000 pesos….What would I do with 5000 pesos???? 5000 pesos doesn’t even equal $245.15 !!!!!!The forgery is not even close to my signature!!!…FRAUD 100%...My last name is [redacted]…The guy clearly signed it [redacted]!Didn’t even spell it right & the bank accepted it as mine… IT IS NOT!!!Don’t bank’s have forgery experts??? They sure should as I have been FORGED !!!So, now I have been stolen from !!!I swear on my grandmother that I DID NOT MAKE ANOTHER PURCHASE!!!I can prove that my friend was stolen from  as well! Same day, SAME TIME.I am in total SHOCK that this bank is stealing from their customers!Please help me with this huge injustice !!!![redacted]

[redacted]. [redacted] Date: May 26, 2017 Regarding Your Mother’s Fifth Third Bank Account Dear [redacted]: We received a copy of the follow-up complaint you filed with the Revdex.com. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed your concerns on to the relevant parties within the Bank. After reviewing the documentation you provided and contacting the attorney for your mother’s estate, we have decided to issue a check for the proceeds in the account minus the amount your aunt received when the account was closed. A check for $151.00 payable to [redacted] as Executrix of the Estate of [redacted] has been sent separately. It is our hope that this provides a positive resolution to your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S. Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: March 20, 2018 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your checking account....

We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in [redacted]. I have enclosed the details of the promotional offer, which explain all of the requirements necessary to receive the $200.00 bonus. These details were available as part of the digital advertisement as well. As indicated on the enclosure, in order to receive the $200.00 credit, the following requirements must be met: ** A new Essential Checking account must be opened between September 28, 2017, and December 31, 2017. ** Deposit(s) totaling $500.00 or more must be received within forty-five (45) days of account opening. ** A minimum balance of $500.00 must be maintained for sixty (60) days. Once these requirements were met, the bonus would be automatically credited to the account within 10 business days. However, if these requirements are not met, the account would not receive the bonus. I have enclosed the statements for your account ending in [redacted], which shows the daily balances for your account. As the maintaining a $500.00 minimum balance for sixty (60) days requirement was not met, your account is not eligible to receive the $200.00 bonus credit. We regret any difficulty this may cause you. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosures: Essential Checking Offer Details, Statements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I thank 5/3 for being reasonable and treating me with respect. I look forward to continue banking with them for years to come,  and really appreciate them overturning the overdraft fee. Thanks to the Revdex.com and 5/3 bank for prompt resolution on this issue! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. My father gave them the correct bank information over the phone. The companies representative didn't enter it into their system currently. This caused the issue with September's payment and October's payment.
Regards,
[redacted]