PROCORPSA

[redacted] [redacted] [redacted] Date: October 17, 2016 Regarding [redacted] Vehicle Loan Dear [redacted]: We received copies of the complaints you submitted to the Revdex.com (Revdex.com) and [redacted]...

[redacted] regarding [redacted] vehicle loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experienced. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On August 5, 2016, we received notice that [redacted] had passed away. On that date, Ms. [redacted] vehicle loan was past due for the July 15, 2016, payment. On August 31, 2016, our Collection Department was notified of your intention to sell the vehicle. Since [redacted] was deceased, we required payment in full of the loan to release the title to the vehicle. On September 20, 2016, we referred the vehicle for repossession because no payments had been received, and the loan was over sixty (60) days past due. On September 21, 2016, at 3:30 a.m., we repossessed the vehicle. The payment of $600.00 that you made on September 20, 2016, was processed after the end of business that day, so we would not have seen the payment posted to the loan before the vehicle was repossessed. After receiving your complaints, on September 29, 2016, we arranged to have the vehicle towed to [redacted] so that you could sell the vehicle and pay off the loan. We also agreed to waive the repossession fee of $490.00. On October 5, 2016, we received the final payment of $3,996.01 to pay off the loan in full. Please allow seven (7) to ten (10) days for us to send the lien release electronically to the [redacted] BMV (Bureau of Motor Vehicles). A notice of lien release will also be sent directly to [redacted]. Once the lien has been released, [redacted] can obtain a lien-free paper title from the [redacted] BMV. It was certainly not our intention to cause you any hardship, and we hope that this letter resolves your needs. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com, [redacted]

[redacted] Attention: [redacted] Date:       July 21, 2015 Account:          [redacted] Regarding Your Business Checking Account Dear [redacted]: We received a copy of your...

complaint filed with the Revdex.com, concerning your Fifth Third Bank business checking account. We appreciate the time you have taken to bring this matter to our attention. We understand your frustration when this situation occurred; please accept our sincere apologies for any inconvenience these matters have caused you. We regret that due to the volume of overdrawn accounts, we do not make out bound calls to notify customers of overdrafts situations. To assist you with monitoring your accounts, our toll-free Telephone Banking system is available twenty-four (24) hours a day at ###-###-####. It should also be noted that you are able to access your business checking account online at www.53.com. The first step to accessing your business checking account online is by going to our website at www.53.com. Once there, click on “First Time User” and follow the prompts to get logged in to the site. For additional information or for assistance, please call our Customer Service Department at ###-###-####. Our Customer Service Department is available to assist you Monday through Friday, 7 a.m. to 8 p.m., ET. They are available on Saturday, 8:30 a.m. through 5 p.m., ET. They are closed on Sunday. The fees applicable to business checking and savings accounts are disclosed to customers on www.53.com and in the Rules and Regulations Applicable to All Fifth Third Consumer and Business Banking Accounts and Cards booklet. Upon opening your business accounts with the Bank, you should have received a copy of this booklet. I have enclosed a copy of the booklet for your review. On May 19, 2015, the balance in your business checking account was $145.19. One (1) check for $400.00 posted to the account that day, creating an ending balance of negative ($254.81). Due to non-sufficient funds, one (1) overdraft fee of $37.00 was assessed. The ending available balance was negative ($291.81). The business checking account remained overdrawn from May 19, 2015 through June 12, 2015. During that time, daily overdraft fees and additional items continued to post causing further overdraft fees on your account. On June 16, 2015, the balance in your business checking account was $953.19. One (1) check for $1,300.00 posted to the account that day, creating an ending balance of negative ($346.81). Due to non-sufficient funds, one (1) overdraft fee of $37.00 was assessed. The ending available balance was negative ($383.81). The business checking account remained overdrawn from June 16, 2015 through June 26, 2015. During that time, daily overdraft fees continued to post to your account causing further overdraft. We sympathize with the difficulties you have encountered with your account. In the interest of customer service, we reversed a total of $74.00 in overdraft fees on June 26, 2015. On July 21, 2015, we waived an additional $76.00 in overdraft fees. However, we are unwilling to reverse the entire amount of overdraft fees charged. Our records do not show that overdraft protection has been requested or established for your business checking account. If you are interested in establishing overdraft protection for your business checking account ending in [redacted], please visit the Fifth Third Bank location of your choice. We hope this correspondence will help you understand Fifth Third Bank’s position going forward. We appreciate your patience while we researched your request, and I trust the information detailed herein answers any questions you may have. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Elizabeth J. Office of the PresidentPc: Revdex.com

[redacted] Date: January 24, 2018 Account: [redacted] Account: [redacted] Account: [redacted] Regarding Your Basic Checking Account Dear [redacted]: We received a copy of the complaint you filed with the...

Revdex.com concerning your closed Basic Checking account ending in [redacted]. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. When a debt is owed for one (1) of your accounts, the Bank has the right to transfer funds from another account that you own, to cover the debt owed to the Bank. This is known as the Bank’s right of set off, and is disclosed in our Deposit Account Rules and Regulations. On page seven (7) section two (2) of our Deposit Account Rules and Regulations, it states, “Any obligation may be charged to any deposit account in the name of Customer or in the name of any Joint Customer and Customer hereby grants to Bank a security interest in Customer’s accounts with Bank and any accounts Customer has with any Bank Affiliate to secure the Obligations, regardless of the amount of contribution by any Customer to such account(s). Customer agrees that the security interest it has granted to Bank hereunder is consensual and is in addition to Bank’s common law right to set off. Customer also grants Bank the right, on Bank’s own behalf and on behalf of any Bank Affiliate, to set off against any and all funds in Customer’s account to pay any Obligation owed by the Customer.” For your reference, I have enclosed a copy of the Bank’s Deposit Account Rules and Regulations. The right of set off can be used any time your account is past due. The Bank is not required to contact you to obtain your authorization to exercise the Bank’s right of set off. Our Deposit Account Rules and Regulations states “You are responsible for Overdrawn Accounts. As a Fifth Third customer, you agree to immediately pay us the amount of any overdraft, plus any related fees.” Please refer specifically to page fifteen (15) of the enclosed copy of our Deposit Account Rules and Regulations. On January 12, 2018, your Basic Checking account ending in [redacted] was overdrawn by $526.00. On January 12, 2018, the Bank exercised its right of set off and transferred $457.00 from your Basic Checking account ending in [redacted] to your overdrawn checking account. Also at that time, the Bank transferred $69.00 from your Goal Setter Savings account ending in 8111 to your overdrawn checking account. These transfers paid the amount owed on your overdrawn checking account and brought the account balance to $0.00. On January 13, 2018, you visited our Orland Square Mall Banking Center located at [redacted], [redacted] and your Basic Checking account ending in [redacted] was closed per your request at that time. The account had a $0.00 balance when it was closed. In your complaint, you state that you thought the account was closed on December 29, 2017. According to our records, the only request we received from you to close your account occurred when your account was closed on January 13, 2018. The ending balance in the account on December 29, 2017, was $0.00. The account initially became overdrawn on January 2, 2018. The account remained overdrawn until the Bank exercised its right of set off on January 12, 2018, as is explained in this letter. For verification of the account activity that resulted in the account overdraft, I have enclosed copies of the overdraft notices sent from January 3, 2018, to January 11, 2018. I have also enclosed a copy of the overdraft notification letter sent on January 10, 2018. This letter also explains the Bank’s right of offset, stating that the Bank “reserves the right to apply other deposit funds you have on deposit to cover all or part of this overdraft.” The Bank offers several options for Overdraft Protection. If you are enrolled in Overdraft Protection, funds are automatically moved from another Fifth Third account that you own to your checking account in the event of an overdraft. Although there is an overdraft transfer fee of $12.00 per transfer, this is less than the $37.00 per item fees that are assessed when your checking account becomes overdrawn without Overdraft Protection. For more information about Overdraft Protection, please visit your local Fifth Third Banking Center or contact our Customer Service Department at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., ET, Saturday 8:30 a.m. to 5 p.m., ET. You will also find additional information on our website at 53.com and in the enclosed copy of the Bank’s Deposit Account Rules and Regulations. I also want to be sure that you are aware that Fifth Third offers alert services that provide you with information about your Fifth Third Bank Accounts, which can assist you with preventing future overdraft occurrences. You may sign up for a variety of alerts, including a text or email alert to notify you when your balance falls below a threshold that is comfortable for you. This real-time alert will notify you any time your debit card and Automated Teller Machine (ATM) transactions result in a balance lower than your designated alert threshold. Because checks and electronic payments are processed overnight, we cannot currently offer a real-time alert when your account becomes overdrawn. However, you can set up alerts to let you know when the balance reaches a specific amount you determine to allow you time to deposit additional funds before the account becomes overdrawn. For example, you could set up an alert to notify you when the balance reaches $20.00. You could then review the account activity to determine if all of your authorized transactions have posted, and if not, determine how much additional funds you will need to deposit to cover any outstanding items. You can also schedule an alert that notifies you when an overdraft notice is available to be viewed on our website. While this alert will not prevent an overdraft, it will allow you to correct the negative balance sooner, which can help prevent any additional overdraft charges from being assessed. For a list of the account alerts offered by the Bank, please visit the alerts section within online banking or our mobile app. Please also accept my sincere apologies for the level of service you received when you previously contacted the Bank regarding this matter. We strive to provide professional and accurate service to our customers, and we regret if this has not been your experience. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (6): Deposit Account Rules and Regulations Overdraft Notices (4) Overdraft Notification Letter Dated January 10, 2018

[redacted]Date: September 20, 2016Account: [redacted]Regarding Your Checking AccountDear [redacted]: We received a copy of the rebuttal complaint you submitted to the Revdex.com. Weappreciate the time you have taken to document your additional thoughts and concerns regarding thismatter.On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may havecaused you. However, we stand by the response conveyed to you in our previous letter dated August 31,2016. Our position on this matter has not changed.As we explained in our previous letter, Fifth Third Bank processes transactions at the end of eachbusiness day. This does not include Saturdays, Sundays, and Federal Holidays. Credits and deposits areposted first, time-stamped debits are posted in the order in which they are received, and other non-timestampeddebits are posted in the order of the largest amount to the smallest amount. We were unable tolocate any recordings of your calls to the Bank explaining our posting order to you. However, as we statedin our previous letter, the items that posted to your account were posted in the correct order per our Rulesand Regulations.You also mentioned the overdraft settlement that applied to all persons in the United States who hold orheld a Fifth Third Bank account and who at any time from October 21, 2004, through July 1, 2010,incurred at least one (1) overdraft fee associated with at least one (1) Fifth Third Bank debit cardtransaction. The claim deadline was May 2, 2011. Our records confirmed that you did not receive a refundas part of that settlement.Additionally, you mentioned that overdraft fees totaling $259.00 were waived due to a fraudulenttransaction. Our records do not show any disputes on file for your account. If you would like for us toresearch this matter further, you may contact me at either number below.Again, it was certainly not our intention to cause you any hardship. Unfortunately, we are still unable towaive any additional fees per our bank policy.Thank you for your patience while we researched this matter for you. We truly value your business, andwe certainly hope that you will continue your banking relationship with us. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Mondaythrough Friday, 8 a.m. to 6 p.m., ET.Sincerely,Elizabeth D.Office of the PresidentPc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  In the letter from the business it states that they called me several times.  I am happy to pull my phone records and I have zero calls from anyone stating that they are from 53 Bank and was calling about a pass due balance.  I do see that its the banks prerogative to either let someone know that they have a pass due balance and car is going to be reprocesses or just come like a thief in the night.  I think that is poor business practices but if they want to hang their hat on it, Fine... I accept that.  I am standing by that I had no notice that I was pass due to the point of repossession and they took the car when they were conveniently closed and never was called by anyone.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   The amount of the copy check was not the full amount that was removed my old account $15266.00 I was informed that it was against federal law for the money to be removed because it is protected/exempt from garnishments. federal law states that only 25% of a person income could be removed. Money removed from my account was 100% of my income and was protected.  despite this the bank instead of notifying the courts that the money was exempt claims they sent half the money and Fifth Third bank has no information on what happened to the other half and where it was sent. Courts clerk is claiming no money was received, waiting for paperwork from the courts. I will file a lawsuit against Fifth Third bank for fraud when information is received.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The response was in-accurate and not helpful to resolution. Payment was made on febraury 1st, and the response indicates it was not. Title was on file by the 5th, so may had been accurate on the 1st. Additionally, after another few hours of talking to costumer service representatives on Friday, February 5th. A title was present at "my titles". After being transferred and cut-off from the 5/3 representative, then contacting "my titles" 3rd party title vendor whom transferred me back to 5/3, which 5/3 transferred me back to "my titles" and again transferred back to 5/3 it was concluded that I should sit and wait at the department of motor vehicles to obtain a copy of my title for refinance. No representative was rood on this occasion, it was only the call where I was asked to provide two monthly payments prior to february 1st. I just want to refinance to my bank. The problem is representatives A.) lack of knowledge pertaining to refinance and titles and B) representatives lack of interest in assisting. I will call the number given in the response to see if there is additional help, or more accurate and knowledge assistance before I sit for hours at the DMV to find out that I need to contact 5/3 again. I just want someone who has completed the common transaction of refinance for assistance and will gladly sit at DMV if that is the next step.Payment will be made on or before due date if this doesn't get resolved in time, but review the calls on February 5th as well to find out why customers would have no confidence in 5/3 ability. I was told again that copies would not be made or sent to another bank, must be paid off before a re-finance and various other items that make it difficult to believe that the people I have talked with have any experience whatsoever as well as poor customer service ability in the aspect of critical thinking skills or what should be common practice. My call had been dropped several times during the contacts with 5th third, and even after asking to be warm transferred. If I would had received a call from a 5/3 representative that knew something about banking, I would had been satisfied. I will try to call the number given on the response.
Regards,
[redacted]

[redacted] [redacted] [redacted] [redacted] Date:...

December 19, 2016 Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your installment loan lien release. We appreciate the time you have taken to express your concerns regarding this matter. Thank you for taking the time to speak with me on December 12, 2016. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Upon receiving your complaint we contacted our title department who verified the [redacted] title is the most recent title issued. Additionally, the Title Department has contacted the state of [redacted], who confirmed the title record they had was cancelled and no longer active. Please find enclosed a letter from our Title Department and the [redacted] Title History for your vehicle. We strive to provide professional and accurate information to our customers, and apologize for any inconvenience this may have caused you. If I can be of further assistance, please contact me toll free at ###-###-####, or directly at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosure: Title History Verification Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Once I hear back from Fifth Third regarding this, I will close the case.I would like to know why Fifth Third is the only bank that I have ever banked with where they don't go by when the ACH was actually provided?  Why is it that they always, and I truly mean always, go by the largest ACH to the smallest to make sure they collect on fees from their customers instead of doing the ethical thing and go from smallest to largest?  Even when the prior days pending transactions are shown in correct chronological order, they get sorted to show largest to smallest the next day when everything posts.  I've talked to several other local and regional banks and no one else does it this way when I ask.  This has never been an issue until the last few years with Fifth Third and it seems to be a way to make sure they have expanded revenues on the backs of their customers.  How many other customers have been hit with $37 overdraft fees for $5 and $10 checks when if they would've taken smallest to largest, would have minimized the impact to both the customer and the bank?  If the executive management teams really cared about improving customer satisfaction, this would be your number one area.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  It amaze me that a bank this size will not take accountability for there actions. I call the FCC and request this payment to be stop on the 11th and now I have Brandy W. trying to point blame on me the customer. I'm facing a eviction from my home with my children due to the matter since I ddnt had all the money to pay due to the money still being withdrawl and already made arrangements with [redacted]. Also I have a letter that states what I can do and that is what I'm trying to do. Sorry fifth and third the CEO and the bank makes money off the small people putting the money back will not hurt the company all. Fix the issue please I'm homeless now. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
In response to their letter and documentation they attached, they still are not paying the correct amount. If they pay the village of [redacted] the $888.62 that won't pay the second half of the taxes. The payment should not go to the village of [redacted], but to [redacted] for $1003.60. I faxed the correct documentation twice and it's still wrong. I just checked online and the second half of taxes has still not gotten to [redacted]. If they end up being late this is not due to our fault but the bank for sending it to the wrong entity. What I would like is to take my escrow back for taxes. This is the third year in a row they have messed them up and when I try to call to straighten it out, I get no where until I file a formal complaint. I was never late paying my taxes when I paid them myself. It will alleviate this mess happening again next year and decrease undue stress on my wife and myself having to fight and file complaints. 
Attached is the current years real estate taxes and it shows clearly on the bottom how much and who to pay it to for each half. 
Regards,
[redacted]

[redacted] Date: August 16, 2016 Account: [redacted] Regarding Your Fifth Third Bank Accounts Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com (Revdex.com) regarding your...

debit card. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. We strive to provide accurate and professional service to our customers and I regret if this is not the level of service you received. On behalf of the Bank, please accept my sincere apology for any inconvenience or frustration this matter has caused you. Please be assured that I have contacted the relevant parties and expressed your dissatisfaction with the service you received and passed along your concerns. Upon receiving your complaint, we researched the debit cards ordered for [redacted] connected to your joint checking account ending in [redacted]. Please use the below chart as verification of the debit cards owned by [redacted]. Open Card Number Date Reason Card was opened Closed Date Reason Card was Closed [redacted]xxxxxxxx[redacted] 9/30/2013 Checking Account Opened 8/19/201* Merchant Compromised [redacted]xxxxxxxx[redacted] 7/18/201* Replace card [redacted] 5/26/2015 Fraud [redacted]xxxxxxxx[redacted] 5/15/2015 Replace card [redacted] 2/2/2016 Banking Center Closed [redacted]xxxxxxxx[redacted] 5/19/2015 Card request by customer 7/27/2016 Reported Lost [redacted]xxxxxxxx[redacted] 2/*/2016 Replace card [redacted] 6/27/2016 Blocked/ Dispute filed [redacted]xxxxxxxx[redacted] 6/28/2016 Replaces card [redacted]xxxxxxxx[redacted] 7/27/2016 Replaces card [redacted] 7/28/2016 Customer Request On June 27, 2016, our Dispute Resolution Department opened a case on [redacted] debit card ending in [redacted]. As part of the fraud investigation, the Dispute Resolution Department closed the debit card ending in [redacted] and issued a new debit card ending in [redacted]. The disputed transaction was a $61.67 purchase at [redacted]. Because this dispute was a fraudulent transaction not authorized by [redacted], the Dispute Resolution Department provided provisional credit to your joint checking account ending in [redacted] on June 28, 2016. I have enclosed a copy of the letter mailed to you from the Dispute Resolution Department, advising that the dispute was approved and the credit was issued to your account. On July 7, 2016, you contacted the customer service department and closed your debit card ending in [redacted].The card was blocked and a new card ending in [redacted] was issued. On July 27, 2016, you and [redacted] made several calls to the customer service department and the Dispute Resolution Department. You both were concerned with a pending transaction on your checking account from [redacted] in the amount of $240.00. Our research confirmed the debit card transaction from [redacted] was on [redacted]’s debit card ending in [redacted]. As noted above, this debit card was issued to [redacted] on May 19, 2015. [redacted] last used the card in January 2016; however, the card was never reported lost or stolen. During your conversations with our customer service department, you both showed concern that more than one (1) debit card could have been owned by [redacted]. On August 2, 2016, the Dispute Resolution Department opened a case for the [redacted] purchase. Because this dispute is a non-fraud claim, the Dispute Resolution Department did not provide provisional credit to your checking account. As part of the dispute process, a block was placed on the debit card ending in [redacted], and a new debit card was issued ending in [redacted]. Case number [redacted] is an ongoing investigation. While we try to resolve all investigations as quickly as possible, it can take up to one hundred and twenty (120) days to finalize your claim. If you have questions regarding the investigation, please contact the Dispute Resolution Department at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m.; Saturday, 8:30 a.m. to 5 p.m., ET. Please reference your case number when talking to the Dispute Resolution Department. [redacted] offers a service called Automatic Billing Updater (ABU) to their customers. ABU is a service for Fifth Third cardholders that have setup recurring payments against their card. ABU ensures uninterrupted payments by updating card account number information to the participating merchant when changes occur for example, when a card is closed due to fraud. Please note, ABU is a service provided to our customers, but not all merchants utilize the service. Fifth Third Bank is not able to determine if any or all of your recurring payment merchants will be provided the new card updates. We recommend contacting any merchant with whom you have a scheduled recurring payment to either ensure they have your updated card number or to cancel the recurring payment. Thank you for your patience while we researched this matter for you. We regret that you felt the need to close your accounts, and we certainly hope you will reconsider using Fifth Third Bank for your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Dispute Decision Letter

[redacted]177 Montgomery LaneSpringboro OH 45066Date: August 19, 2015Account:      [redacted]Regarding Your Real Life Rewards Credit CardDear [redacted]:We received a copy of the complaint you filed with the Revdex.com concerning your Real Life Rewards...

Credit Card. We appreciate the time you have taken to document your thoughts and concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.We completed a review of the Real Life Rewards Credit Card account ending in [redacted]. On August 15, 2015, per your request, a temporary block was placed on the account. Please note the temporary block allows up to sixty (60) days to locate the card prior to the block becoming permanent. If you locate the card and would like to remove the temporary block, please call Customer Service at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., and Saturday, 8:30 a.m. to 5 p.m., ET. If you wish to request a replacement for the lost card, a $10.00 fee will apply as outlined on page four (4) of the enclosed Fifth Third Card Agreement. I am sorry for any inconvenience or frustration this has caused you.Thank you for your patience while we researched this matter for you. We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.April Q.Office of the PresidentPc: Revdex.comEnclosure: Fifth Third Card Agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The letter dated October 11, 2016 that was sent to the Revdex.com as a part of the resolution of the complaint is NOT authentic.  I feel that Fifth Third sent this to the Revdex.com validating that they did in fact send me this letter in October of 2016 during the application process. This letter didn't exist until I started filing complaints with the Revdex.com, [redacted] and [redacted].  I attached other letters from Fifth Third to illustrated that it was produced as a result of the various complaints.  The format is different in the following ways: - No BOLDED subject line centered under our address (i.e.; Important Information Regarding Your Hardship Application or Regarding Your Mortgage Loan)  - In the beginning onset of receiving our application, we were referred to as "Dear Borrowers".  In the October 16, 2016 letter, we are are addressed at [redacted] and          [redacted].  In all the letters we have received fromFifth Third, we have NEVER been referred to as [redacted] and [redacted]; always [redacted].   - The date is on the right hand side - The Account Number is the one the right hand side ( last 4 of the number) - The letter does NOT have a signature from [redacted], the Vice President of the Homeowners Assistance Department.  I am extremely offended that this letter was sent to The Revdex.com, the [redacted] and the [redacted]s Office as it is not valid nor authentic as it was NEVER sent to me.  I has taken 10 months for me to get to this point with Fifth Third.  I asked numerous times to speak to a manager about the HARP process and why I was turned down and not one person called me.  I am certain that there are other homeowners that could have benefited from the HARP program but were declined due negligence, lack of training and poor customer service.      
Regards,
[redacted]

[redacted] Date: August 28, 2017 Account: [redacted] Regarding Your Safe Deposit Box Dear [redacted]: We received a copy of your complaint submitted to the Revdex.com (Revdex.com) concerning your Safe...

Deposit Box. Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Please be assured that we have researched the issue surrounding the Safe Deposit Box you opened at the [redacted] Banking Center on October 29, 2010, and the information you have recently received concerning a balance owed associated with this box. Our research has indicated that the keys for this box were not returned to the Bank; therefore the box was not successfully closed. After your discussions surrounding the status of the box with the [redacted] Banking Center on June 27, 2017, and June 29, 2017, this box was then drilled on July 27, 2017, and closed. Fifth Third Bank drills a Safe Deposit Box when a payment has not been made for a period of time and keys are not available. Any possessions held in the box at this time are logged and escheated to the State to be held for the customer. I have verified that no items were in your box at the time it was drilled per the log created on that date. Please know we deeply regret any inconvenience this issue has caused you. I am pleased to confirm that the balance which was due on this account is no longer owed, nor was it reported for collection during the escheatment process. Please keep this letter for your records as verification of this and do not hesitate to call me with the information below should any further issues arise. Additionally, your comments expressing less than quality service you received are very concerning. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President PC: Revdex.com

[redacted] [redacted] [redacted] Date: March 13, 2018 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you field with the Revdex.com concerning your Essential...

Checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. In response to a promotional offer that you received, you opened your Essential Checking account on our website at 53.com. The account was opened on November 2, 2017. The promotional offer you received was for a cash bonus of $300.00, which would be paid to you upon opening a Fifth Third Essential Checking account with deposits of $500.00 or more, and maintaining a $500.00 minimum balance for ninety (90) days. According to the promotional offer, the $300.00 cash bonus would be deposited into your account within ten (10) business days after the qualifying activities were met. Although you met all of the qualifying activities to receive the $300.00 cash bonus, the cash bonus was not provided within ten (10) business after the qualifying activities were met. This is because the code specific to your offer was not populated when the account was opened. To resolve this matter, on March 8, 2018, your account was provided with the $300.00 cash bonus. If I could be of further assistance to you, please call me at 513-358-2982 or toll free at 866-360-5353, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President

[ 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the info, but limiting me to scheduling only 4 payments is not reasonable, and a cheap attempt to collect more fees.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  
I was never informed about being kicked out of the program.  You claim I said not to call me, that is untrue,  I asked you not call my home number but my cell phone.  [redacted].   Numerous late fees without being informed that I was no longer in the program is not fair.  I was never sent anything that stated I was being kicked out of the program.  I only was informed after 3 months when I noticed my balance not going down.  Even if I can't continue with the program I would like to be refunded for the unfair late fees.
Regards,
[redacted]

[redacted]Date: May 13, 2016 Account: [redacted]Regarding [redacted]Dear [redacted]:We received a copy of the follow up complaint your client filed with the Revdex.com (Revdex.com), regarding his installment loan. We appreciate the time your client has taken to express their concerns regarding this matter.We attempt to prevent our customers from taking any unnecessary losses related to fraud. However, we are not able to detect every fraud or fully prevent a customer from becoming a victim of this type of fraud. Fifth Third is not obligated or in the position to make every loss resulting from such scams whole. Please keep in mind, as the person selling the vehicle, and providing their login information to the buyer, [redacted] had the ability and was in the best position to question the legitimacy of the transactions.It should be noted, the following payments were made via our website, 53.com:• February 3, 2016, online payment for $20,000.00• February 4, 2016, online payment for $1,600.00**Please note this payment satisfied the amount owed on your clients’ installment loan.As mentioned above, the individual making the payments accessed [redacted] internet banking profile using [redacted] user identification and password. Without this information, the fraudster would not have been able to perpetuate the fraudulent transactions.The state of [redacted] requires the Bank to release a vehicle lien within ten (10) days of receiving payment. On February 4, 2016, the Bank issued a paid in full letter to your client. On February 12, 2016, the Bank sent your client a letter indicating we had notified the [redacted] Department of Transportation to remove the lien from the electronic title for your client’s vehicle. I have enclosed a copy of both letters for your records. Since [redacted] is an electronic title state, the State automatically releases our lien upon notification that the installment loan was paid in full. Additionally, the lien free title was mailed directly to your client by the [redacted] Department of Transportation upon release of the lien.   On February 8, 2016, the two (2) payments received on February 3, 2016, and February 4, 2016, were returned to the Bank as unauthorized. The funds were returned to [redacted] Bank on the same day. As we have discussed with your client, we recommend [redacted] to file a police report and claim theft by deception. He should also contact his insurance company and file a claim based on the policy being cancelled as a result of fraud.Our Bank Protection department is willing to assist in providing your client contact information with local law enforcement to begin this process. Additionally, we have enclosed an Application for [redacted] Title. Our research has determined the vehicle is still registered to your client. Upon receipt of the Application for Title, the Bank would be able to place a lien back on the vehicle and assist in an effort to locate the vehicle. If the vehicle is totaled as you and your client have suggested, the salvage value for the vehicle could be placed toward the balance your client owes.Please send the requested documents to the following address:Fifth Third Bank5050 Kingsley Drive Attn: Patrick S. MD: 1MOCOPCincinnati OH 45263Please use this letter, as verification your clients’ installment loan account is open with a principal balance of $19,866.22. The Bank received and processed a payment on April 22, 2016, for $397.26. The next payment for $389.42 is due on May 19, 2016.We have completed our review of your clients’ payment history for your installment loan. Our review determined that the information provided to the credit reporting agencies is accurate. We regret any frustration this may cause [redacted]; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your clients’ request to correct prior negative reporting. We have enclosed a copy of the payment history for your records.Furthermore, the Bank is unwilling to reverse the late charge assessed to the installment loan account on March 5, 2016. The late charge, was a result of your client not making a regular monthly installment loan payment, which he is still obligated to make under the terms of his loan agreement. Your client was sent a past due notice on February 23, 2016. Additionally, our Collection Department made nineteen (19) calls to your client between February 22, 2016, and March 12, 2016, to alert your client of the past due payment. I have enclosed a copy of the past due notice mailed to your client on February 23, 2016, for your review.If your client would like to contact the credit reporting agencies directly, their contact information can be found below:• [redacted] ###-###-####• [redacted] ###-###-####• [redacted] ###-###-####• [redacted] ###-###-#### It was certainly not our intention to cause your client any frustration and we appreciate your patience while we researched this matter. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Patrick S.Office of the PresidentPC: Revdex.com Enclosure: Payment History, Paid in full letter, [redacted] Title Application, Past Due Notice