PROCORPSA

[redacted] Date: January...

20, 2017 Account: [redacted] Regarding Your Installment Loan Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your installment loan account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Thank you for taking the time to speak with me on January 18, 2017, regarding your request. You stated that you did not want the Bank to call you anymore. Please be assured that as we discussed, we processed a cease and desist on your account so that you will no longer receive phone calls from any area of the Bank. We have removed your telephone numbers from our systems. I noticed that your installment loan is past due for the January 13, 2017, payment. Please note that the cease and desist will not stop collection activity on the account. However, we will not call you about it. Collection activity might include late charges, reports to the credit bureaus should the account become greater than thirty (30) days delinquent, and/or repossession. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

Dear Revdex.com:
Thank you for your diligence in both response and resolution.  I am grateful for the quick response of the representative who contacted me from Fifth/Third Bank.  The area of concern has been completely and satisfactorily resolved.  Thank you! 
[redacted]

[redacted] Date: September 27, 2016 Account: [redacted] Regarding Your Fifth Third Bank Accounts Dear [redacted]: We received a copy of the follow up complaint you filed with the Revdex.com, regarding your checking and savings account activity. Thank you for taking the time to document your thoughts and concerns. I appreciated the opportunity to speak with you on September 20, 2016, regarding this matter. Your original complaint filed with the Revdex.com was received on September 2, 2016. The Bank received a complaint you filed with the [redacted] on September 14, 2016. We received your most recent complaint filed with the Revdex.com on September 21, 2016. However, we stand by the response conveyed to you in our previous letter dated September 9, 2016. Our position on this matter has not changed. I have enclosed a copy of our previous response for your records. In our prior response, we enclosed copies of your checking account statements from June 2013 through April 2014. For your records and review, we have enclosed your checking account statements from July 2010 through May 2013. In addition, we have enclosed your savings account statements from June 2010 through May 2013. Please use the enclosed documents in addition to the previously mailed statements, as verification of the account balances and activity for the time your accounts were open. On July 23, 2013, the Bank processed a garnishment on your checking and savings account. Please find enclosed a copy of check ([redacted]) which was sent to [redacted] County Magistrate Court. The check was negotiated on July 31, 2013. The memo line on the enclosed check states: [redacted]. Please use the enclosed document as verification that [redacted] County has processed the check mailed on July 23, 2013. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure(s): Previous Response, Statements,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We accept the offer, but the bank told me they were sending the check last week, but no check has arrived yet.
Regards,
[redacted]

[redacted] Date: September 29, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding your checking account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. We value your relationship with Fifth Third Bank and appreciate the opportunity to respond to this matter. Your comments expressing less than quality service are very concerning and I regret the difficulties you have encountered regarding your account. To assist you with monitoring your account, our toll-free Telephone Banking system is available twenty-four (24) hours a day at ###-###-####. Our Customer Service Professionals can be contacted at the same telephone number and are available Monday through Friday from 7:00 AM to 8:00 PM Eastern Standard Time (EST), and on Saturday from 8:30 AM to 5:00 PM EST. You can also access your account information at an ATM (Automated Teller Machine), on our Internet Banking website at www.53.com, and on your mobile device through our Mobile Banking service through 53.mobi. Additionally, a free account alert can be sent to up to four (4) e-mail addresses and one (1) mobile device when your account balance falls below an amount that you specify. These alerts can be setup through our Internet Banking at www.53.com. If the available balance in your checking account is not sufficient to cover items that post to your account, the posted items may be returned unpaid and subject to overdraft fees. The per item overdraft fee is based on the number of occurrences in the last twelve (12) months. For the first occurrence, you will be charged $25.00 per item. For any additional occurrences, the charge is $37.00 per item. On September 16, 2015, your checking account balance was $111.27. A debit card purchase for $14.12 and an ACH (Automatic Clearing House) payment in the amount of $199.00 posted to your account. Your ending account balance was negative ($101.85). Since your checking account balance was not sufficient to cover one of the items that posted to your account, your account was charged one (1) overdraft fee of $37.00 on the next business day. If you have outstanding ACH payments that you wish to stop from posting to your account, you have the ability to make arrangements with the payees involved or place a stop payment for each item. When requesting a stop payment, we require the exact details of the ACH item including the item date, the payee involved, and the payment amount at least three (3) business days or more before the payment is scheduled. Should we not receive sufficient details or the stop payment is requested less than three (3) business days prior to the scheduled date, the stop payment may not prevent the ACH item from being paid on your account. It is important to ensure that your account has enough funds to cover all of the transactions that post to the account. As a valued customer, we have reversed a total of $74.00 in overdraft fees within the past three (3) months on your account. Therefore, we are unwilling to waive any additional overdraft fees on your checking account. You may want to consider adding Overdraft Protection to your checking account. We offer several types of overdraft protection. We can connect a second existing account such as another checking account or savings account, or you can apply for a credit card or equity line, which can be connected to your checking account in order for funds to be automatically transferred in case of an overdraft situation. With Overdraft Protection, you are charged one (1) Overdraft Protection transfer fee of $12.00 instead of an overdraft fee of $25.00 for the first overdraft occurrence, or $37.00 per item for each additional occurrence. If you would like more information about Overdraft Protection, please feel free to contact me using the information provided below. You can also visit your local Financial Center or contact our Consumer Contact Center at ###-###-#### to setup Overdraft Protection for your checking account. Thank you for your patience while waiting for a response. You are a valued customer and we sincerely hope that you will continue using Fifth Third Bank for your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com

[redacted] Date: November 21, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your...

checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experienced. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. However, we stand by the response conveyed to you in our previous letter dated October 28, 2016. I have enclosed a copy of this letter for your convenience. Our position on this matter has not changed. In response to your additional concerns about the deposit made into your new checking account ending in [redacted], our records show that your debit card ending in [redacted] was disconnected from your checking account ending in [redacted] and connected to your new account ending in [redacted] on September 19, 2016. The last deposit you made into your account ending in [redacted] was an ATM (Automated Teller Machine) deposit of $200.00 on October 12, 2016. On that day, your checking account ending in [redacted] had a negative beginning balance of ($1,418.60). Even if you had deposited the $200.00 into your account ending in [redacted], that deposit would not have been sufficient to bring the account to a positive balance. As of November 10, 2016, your checking account ending in [redacted] has a negative available balance of ($1,739.24). In order to make payment arrangements to bring your account to a positive balance, please contact our Deposit Overdraft Remediation Team at ###-###-####, Monday through Friday, 8 a.m. to 9 p.m., Saturday and Sunday, 8 a.m. to 5 p.m., ET. If your account remains overdrawn for fifty-five (55) days or more, we may charge off your account and report it to [redacted] for collection proceedings. You also mentioned that the charges assessed to your account were fraudulent. Our records show that you have not filed any transaction disputes since June 2016 when you disputed a transaction of $39.95 that was later credited to your account by the merchant. If you believe any other charges were fraudulent, please contact our Dispute Resolution Department at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., and Saturday 8:30 a.m. to 5 p.m., ET. It was certainly not our intention to cause you any hardship. However, as we stated previously, we are unable to waive any additional fees per our bank policy. Thank you for your patience while we conducted our additional research. We truly value your business, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Previous Response Letter

[redacted] [redacted] [redacted] Date: February 7, 2018 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of your complaint recently filed with the Revdex.com (Revdex.com) regarding your mortgage...

loan payments. Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. To the extent your original obligation was discharged, or is subject to an automatic stay of bankruptcy under Title 11 of the United States Code, this letter is for compliance and/or informational purposes only and does not constitute an attempt to collect a debt or to impose personal liability for such obligation. However, a creditor retains rights under its security instrument, including the right to foreclose its lien. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Please be assured that we have researched the issue surrounding the late fees that were assessed to your mortgage loan account ending in [redacted]. Our review of this matter has found that these fees were charged appropriately. We have verified that Auto BillPayer’s services are stopped when the Bank receives notification that bankruptcy has been filed. I have enclosed a copy of the letter you were sent that explained this on November 26, 2016, for your records. Regarding your statements surrounding the attempts you state you made to reenroll in Auto BillPayer, we have found that the payments that were made on December 9, 2016, and January 20, 2017, were one-time payment options. Auto BillPayer reenrollment was completed on February 13, 2017. I have also enclosed letters regarding each of these transactions for your records. We deeply regret any misunderstanding which may have occurred surrounding this matter, and have confirmed that one late fee in the amount of $15.00 was waived on the account in the interest of customer service on January 10, 2017. I hope this meets with your satisfaction. At Fifth Third Bank we strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosures: Important Information Regarding Your Auto BillPayer Service Auto BillPayer One-Time Payment Letter sent December 9, 2016 Auto BillPayer One-Time Payment Letter sent January 20, 2017 Mortgage Loan Payment History

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I have receive a letter from 53th bank and I have call Lisa and have not got a call back from her yet, so no I not like what they or saying about the account that I had with there bank back in the pass because they or not trying to do anything about it and they never have try to do nothing about the issues back then.

[redacted] Date: July 29, 2015 Account:       [redacted] Regarding Your Installment Loan Dear [redacted]: Thank you for contacting the Revdex.com concerning your installment loan. We appreciate the time you have taken to express your concerns regarding this matter. Phone payments are able to be processed through our customer service department provided the payment is received prior to the date due. Once that date is past, our collections department would need to assist in making the payment. I am sorry if there was confusion as it results to prior payments being sent. Fifth Third Bank processes payments the day that they are received by us through the mail. Many of our customers like the benefit of using our automatic bill payer system as well as on-line banking to assure their payments are sent and received prior to the date that the bill is due. On June 25, 2015, a request for the payoff balance of your loan was received by Fifth Third Bank. The payoff quote was for $375.78. As of July 22, 2015, Fifth Third Bank received check, #4355, for $375.78 for the remaining unpaid balance on your installment loan that you had with Fifth Third Bank. With the loan now being paid in full for the entire outstanding balance on the loan, Fifth Third Bank will process a lien release on the title of the 2015 Ford Truck Explorer that was held as collateral for your loan. If I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Beth H.Office of the President

[redacted] Date: August 4, 2017 Regarding Your Credit Bureau Inquiry Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding an inquiry on your credit...

report. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. We conducted a thorough review of the inquiry listed on your credit report. Our review determined that the information provided to the credit reporting agencies is correct. On July 13, 2017, we received an application on your behalf for an auto loan at the [redacted] dealership. The application was declined. You will receive an adverse action notice in the mail to your address listed above. We have no record of receiving a previous request to remove an inquiry from your credit report. Per our conversation on August 1, 2017, you were at the [redacted] dealership on July 13, 2017. However, you advised that you had a preapproval from your credit union so the dealership should not have submitted the application to Fifth Third Bank. As we discussed, we can remove the inquiry if the dealership submits a letter to us stating the application was sent in error. You indicated that you were unwilling to contact the dealership. I called the [redacted] dealership directly on August 1, 2017, and spoke to the Financing Department. I explained the information you provided to me about the inquiry, and advised I could remove the inquiry if they sent me a letter stating they sent the application to Fifth Third Bank in error. I left my fax number of ###-###-#### and my phone number listed below. The representative I spoke to said he would determine if they would be able to send the documentation. As of August 3, 2017, I have not received a fax or phone call from the dealership. If the application was submitted in error by the dealership, they will need to provide us with the letter documenting their error. You may wish to contact the dealership directly. The dealership representative can send the requested letter to the following address: Fifth Third Bank Office of the President Attn: Shawna H.5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, this signed documentation can be faxed to my attention at: ###-###-####. If you would like to contact the credit bureaus directly, the contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Perhaps Ms. W. needs to escalate this issue because telling me that "there's nothing new" does not resolve anything considering they haven't addressed any of my issues in the first place.  Please ask her to address these issues independently and escalate this issue to Ms. F. or Mr. C..  I insist these issues be addressed instead of a rote reply.  Furthermore, ask her to please quit wasting our time in this and fix the problem. Regards,
[redacted]

[redacted] Date: June 29, 2017 Regarding [redacted] Dear [redacted]: We received a copy of your complaint filed with the [redacted] ([redacted]) and Better Business...

Bureau (Revdex.com) regarding your check to [redacted]. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. Per your conversation with Bancorp Resolution Manager Lee F., Fifth Third Bank processed the check presented to us for payment correctly on October 28, 2016. We have forwarded the information to the business involved. For additional updates about the information listed on your credit report, please contact the business directly. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: [redacted], Revdex.com Enclosures: Check Image

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted] Date: October 21, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking account....

We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. I confirmed that you utilize balance alerts for your checking account ending in [redacted]. As of October 18, 2016, you receive a separate daily text message from the Bank for the following reasons: 1. Available balance falls below $50.00 2. Available balance is above $1,000.00 3. A daily available balance notification Please note that the notifications are daily notifications only. You receive one (1) text message per day that provides the applicable balance information. The beginning balance in your checking account on October 12, 2016, was $4.23. Our records reflect that we sent a text message to you on October 12, 2016, at 11:19 a.m. to notify you of the available balance. We also sent a text message to you the same day at 11:19 a.m. to notify you that your balance had fallen below the $50.00 threshold. One (1) Automated Clearing House (ACH) transaction of $52.86 posted to your account that day, which resulted in an ending business day balance of negative ($48.63) on October 12, 2016. A $37.00 overdraft fee was charged to your account the next business day. A copy of the overdraft notice we issued is enclosed for your reference. Checks and electronic bill payments are collected at the end of the business day and processed overnight. These items then post to your account for that business day, the day the payment was authorized by you and presented for payment to the Bank. Please note that ACH transactions do not show as pending on your account because they are not pre-authorized like a debit card transaction. For this reason, the $52.86 transaction could not be included as part of the available balance during the day on October 12, 2016. I confirmed that the text alerts worked appropriately with the information available at the time the alerts were sent to you. The overdraft fee assessed to your account is valid. We previously waived $74.00 in overdraft fees from your checking account as a courtesy. We are unwilling to reverse additional fees at this time. I am sorry for any distress this may cause you. Because ACH transactions do not appear as pending items, we recommend that customers use a ledger to track all scheduled transactions. This way, it ensures that all items are accounted for even if they are not yet deducted from the available balance. Please also note that each text message balance alerts is sent one (1) time per day. You may wish to consider establishing an Overdraft Protection account. For your convenience, enclosed is a reference guide titled Fifth Third Overdraft Solutions that provides additional information related to the overdraft fees that were assessed to your account. Information regarding Overdraft Protection options is also provided on the enclosed document. Please feel free to contact me directly using the phone number listed below should you have any questions regarding the enclosed reference guide. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna Hi.Office of the President Pc: Revdex.com Enclosure: Overdraft Notice, Overdraft Solutions

Fifth third bank is in contact with me and working to resolve this issue. Why are you sending me notification that my case is closed?  I have documents to fax to 5/3  in [redacted] and I also want to address their response that I contacted the Fifth Third Main branch here in [redacted] N.C.  I have never set foot in their main branch. I don't ever know where it is.  I am filing a complaint with the federal reserve also about this issue. The bank is in federal violation of regulation e and I want that noted in my Revdex.com file.  Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

The bank had a promotion of $200 to open a new checking account and  did not provide the bonus.

[redacted] [redacted] [redacted] Date: October 13, 2015 Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted]: We received your rebuttal to our initial response to your complaint filed with the Revdex.com, concerning your installment loan payments. We appreciate the time you have taken to express your concerns regarding this matter. Your original complaint was filed on September 24, 2015. We received your follow up correspondence to our response on October 6, 2015. However, we stand by the response conveyed to you in the previous letter sent on October 2, 2015. I have enclosed a copy of that prior correspondence for your review. Our position on this matter has not changed. As mentioned in our original response, on September 24, 2015, the Bank received a check from [redacted], your insurance company, in the amount of $25,077.82. On the date this payment was received, the balance owed on your vehicle loan was $27,213.05. Therefore, the payment from the insurance company was not sufficient to pay off your loan in full. A principal balance of $2,135.23 remained owed on the loan after the payment from your insurance company. Since your loan balance was not paid in full the loan remains open with a balance owed. The total loss of your vehicle did not exempt you from making the required monthly payments since we did not receive sufficient funds from your insurance company to pay off the loan. On October 2, 2015, the Bank did receive your $435.37 payment toward your installment loan. Your next scheduled payment was due on October 3, 2015. According to the [redacted] policy agreement, your policy covers the difference between the financed balance on your loan contract and the vehicle’s actual cash value should it be deemed a total loss. However, this [redacted] policy does not include coverage for unearned finance charges, any past due payments, or penalty fees, including late charges, ifremained unpaid on the loan. As of October 9, 2015, the Bank has not received a payment from your [redacted] insurance claim. Please not you may have a final payment due after your [redacted] insurance is received by the Bank. If you have questions regarding your total loss claim, please contact the Plan Administrator. [redacted] can be contacted at ###-###-####. I have enclosed a copy of your signed Total Loss Protection Addendum for your convenience and records. I hope this correspondence cleared up any outstanding questions you had related to this issue. If I could be of further assistance to you please contact me directly at [redacted], or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President Enclosures (2): Previous Response Letter, Total Loss Addendum

[redacted] Date: March 28, 2018 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. Your request was...

referred to this office for review and response. We are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. To prevent an overdraft situation, you have the ability to review your account at an ATM (Automated Teller Machine), on our website at 53.com, through mobile banking, or by calling our Customer Service Department at ###-###-####. If the account becomes overdrawn, an overdraft notice is generated that includes a detailed breakdown of the day’s transactions. This overdraft notice is also available to view online at 53.com. As part of your checking account relationship, Overdraft Coverage allows payments and purchases to be made even if you don’t have enough money in your account. You have the option of enrolling in Overdraft Coverage for ATM transactions and one-time Debit Card purchases. In addition, a customer can change their Overdraft Coverage options at any time at a banking center, online at 53.com, via mobile banking, and over the phone by calling ###-###-####. ** Accepting, or opting in, to this service allows you to make Debit Card purchases or ATM withdrawals even if you don’t have enough money in your account. However, there are fees for each item the bank pays when there are insufficient funds in your account. ** Opting out of Overdraft Coverage for ATM transactions and one-time Debit Card purchases means that transactions will be declined in the event you do not have enough funds in your checking account. ** If the Bank is presented with checks, online bill payments, and ACH (Automatic Clearing House) items, we are obligated to make a decision on whether to pay or decline an item, which may cause either an overdraft fee or a return item fee. If an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawn. We do not assess overdraft fees on pending transactions and per item overdraft fees will not be assessed if your account is overdrawn by $5.00 or less at the end of the business day. The Overdraft, or Return Item Fee, is $37.00 per item. The fee will post to your account on the next business day after the activity that caused the fee. In order for the account not to receive overdraft fees on March 7, 2018, sufficient funds to cover the negative balance needed to be posted on March 6, 2018. On March 19, 2018, a total of $620.00 was deposited into the account through a variety of channels. Funds from ATM deposits on non-Fifth Third check deposits may not be available for immediate use. $200.00 of the total amount deposited was unavailable according to our Funds Availability Policy. Information regarding how we process credits and debits is available in our Rules and Regulations booklet provided to you during account opening and available on 53.com. I have enclosed copies of the Overdraft Notices, which provide additional detail regarding the account activity from March 6, 2018, and March 19, 2018. All of the presented items were paid, however a total of four (4) $37.00 overdraft fees were charged. The overdraft fees posted the business day after the activity for which they was assessed. We strive to provide professional and accurate information to our customers, and I regret the difficulties you have encountered regarding your account. Because you are a valued customer, three (3) overdraft fees totaling $111.00 were reversed within the last twelve (12) months as a courtesy to you. Therefore, we are not willing to waive additional fees at this time. It is not our intention to cause you any hardship and I apologize for the inconvenience this matter caused you. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures: Overdraft Notices

[redacted] Date:    July 13, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding a stop payment placed on your checking account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Our records show that on June 29, 2015, a stop payment was placed on check number 666 for $589.00 made payable to [redacted]. This check was presented to the Bank and posted to your account on July 3, 2015. When a stop payment has been placed on a check, the system will allow the check to post to your account and the item will be returned the following business day. Subsequently, on July 6, 2015, check number 666 was returned to the payee and $589.00 was credited back to your account. No overdraft fees or returned item fees were assessed to your account due to the stop payment. I have enclosed a copy of your checking account statement for your review. I hope this letter addresses all of your concerns and you are satisfied with the resolution. We appreciate your patience while we reviewed this matter. You are a valued customer and we hope you will allow Fifth Third Bank to service your financial needs in the future. If I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com Enclosure: checking account statement