Primus Telecommunications Group, Incorporated

Review: 1. I switched my phone servie to [redacted] sent a transfer request to Lingo on 11/17/2012. Lingo responded and released my phone number on 11/27/2012. On the same date, my number was fully transferred to [redacted]. Lingo no longer owns my number from that date.

2. Lingo terminated my on line account access. I was not able to log in and view bills.

3. Lingo continuously charged my credit card on the service that it DID NOT provide. When I realized the second charge on my account, I called in. The first representative admitted that no service was used since 11/27/2012. She offered a credit.

4. Credit was not issued. I called back. The second rep said that credit was denied because I did not call in to cancel service in November 2012 . The fine print says that Lingo reserves the right to charge the account even when service was already transferred to another carrier !!!???

5. Lingo sent me a PREPAID label to send back the phone box. Please see the attached copy of the request. It was sent back and received by Lingo on 02/08/2013. Then again, Lingo conveniently charged my credit card for the label. There was no agreement for the charge on my side nor any mentioning from Lingo.

6. I could not remove my credit card from Lingo system nor anyone from Lingo could help me with that. I had to ask my credit card company to get involve.

7. I received reminder email to pay the charge-backs to Lingo from my credit card company on 02/26/2013.

8. I emailed back to them requesting invoices to see the ligitimate charges, with a promise to pay in full as soon as I got those itemized bills.

9. Lingo did not reply to me. I email them again to remind on 3/1/13. Still no responses.

10. Called them today 3/4/13 and learned that they disregarded my request and simply send my closed account to collection agency, damaging my credits.

11. To prevent things to get worse since I did not think I could win this battle. I paid everything . Still did not think it was just for them to do so with the consumers and would like to send this complaint as feedback so others can know .

Business

Response:

Hello,

We have confirmed that although [redacted] ported his number to [redacted], Lingo was not advised of their cancellation request. Consequently, the disputed service charges billed up to the effective date of cancellation are valid. We hereby refer you to the following sections of our Terms and Conditions, where it states that:

VI. CANCELLATION OF SERVICE

Review: I was charged for the Lingo phone service for over a year, without my knowledge, and Lingo refuses any action over resolving this.

A year ago, I moved into a new house, and signed up through a dealer to receive phone, internet and a telephone line. The dealer never told me any of the information I needed for the phone, not even the phone number it used, and the phone needed an internet connection that was not installed at the time. I subsequently cancelled the phone service through the dealer and sent back the set up sent for the phone and considered the matter closed.

A month or two back, my father noticed money being deducted from his bank account, the one used during the enrollment of the phone, cable and such. It appeared that Lingo was still charging him, and never sent us any notification of this until he froze his card, and I was sent a bill for service, a service that was never used.

I immediately contacted Lingo to seek cancellation of the service and some resolution of this issue. I explained the issue to them and they told me they would call me back to confirm the cancellation and seek a resolution. No call came for a week, so I called back to manually cancel the service and seek an update. Again, I was told there would be a call coming to me later. No call came, and when I called a third time, they told me they had not done anything. All I got was a 3 month "refund", which was just the bank reversing those charges, and according to the rep I spoke with, I was still liable for those payments.

I felt justly ripped off, and demanded a meeting with the manager repeatedly, but the rep delayed it by focusing on my anger over his treatment and hung up the call.

Account number is [redacted]

The number used for the dealer is [redacted]Desired Settlement: What I want from the company is a refund, preferably full, and a clearance of any debts they accuse me of having owed. As I see it, the company has done nothing to correct this grand error that has cost my family a good sum of money for a service that was never used.

Business

Response:

Hello,

We haven't been successful in reaching [redacted]; the contact number provided does not accept calls therefore we emailed him and we didn't hear from [redacted].

In reviewing his account, there is little usage on the first invoice only.

His account was set up with his consent since we have his credit card for payments and it had to be provided by [redacted]. His account was created on March 3rd 2013 and it was cancelled on April 2 2014.

In goodfaith, we are willing to negotiate but we are requesting the customer contacts us at ###-###-#### to discuss and reach a resolution.

Sincerely,

Executive Response Representative

Lingo

Review: Lingo is unfairly charging me $38, when they promised a promotional rate of $5.38 for the first 45 days.

A Lingo representative named [redacted] called me to sign me up for their service, and promised me a promotional rate of $5.38 for the first 45 days of connection. I was charged on 07/01/13 and the equipment was delivered to me around 10th July, 2013. Then I received an email around 12th August stating my monthly invoice is available, and there was a bill of approximately $38 due for service from 08/10/13 to 09/09/13.

I called Lingo on 08/14/13, on the 45th day, to cancel my service. The customer service agent on the phone informed me they have no promotions of 45 days, and I will need to pay the entire monthly charge even if I disconnected my service then. Since I was pressed for time at that moment, I called back the next day on 08/15 and cancelled my service, and requested to speak with the billing department.

They again insisted that I will need to pay the fee I never agreed to in the first place, and there was nothing I could do about it.

On 8/14, I spoke with **. [redacted] (ID# [redacted]), and on 8/15 I made the request to **. [redacted] (ID# [redacted]). Both of them refused to acknowledge that I was indeed offered a 45-day promotional rate and threatened to send the bill to a collections agency.

This is a shockingly blatant exploitation of customers, and I am appalled by this conduct.

Moreover, for a $23.95 monthly rate, Lingo claims there are approximately $14 of government and state mandated fees! This appears simply outrageous (and highly suspicious) to me. Lingo is therefore asserting that customers pay 50% more on taxes and fees in addition to their monthly plan rate.

Also, now that I have disconnected their service, Lingo requested that I send back their equipment via a prepaid label. They are charging $9.95 for this; and when I called to inquire whether I can ship the device myself and avoid the fee, they said I need to pay it regardless. I agree that this is mentioned as "shipping and handling fee" on page # 10 of their 20-page Terms and Conditions, but it is not presented as a mandatory charge there. I will also emphasize the fact that the person named Vijay, who signed me up for their service, was very pushy, and insisted that I open an account right then-and-there over the phone, and never disclosed these fees or gave me a chance to read through the terms before joining Lingo.

Lingo is one of the worst companies I have ever come across in my life, with egregious business practices, and absolutely horrible customer service to cap that.Desired Settlement: I would like the charges from my account removed, including the "shipping and handling fee" and urge Lingo to stop these shady and abominable business practices.

Business

Response:

Hello,

We have confirmed on several occasions that the disputed charges are valid.

In order to resolve this complaint, we have agreed to credit the disputed balance of $37.12.

We give you confirmation that the Lingo account is now closed with a $0.00 balance.

We trust that this resolution is satisfactory.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On 11/13/13 I have Filed a complaint that Lingo has been charging me for the service that was discontinued long ago.

Now I am getting emails asking me pay for some thing that I did not use either.

The are 2-3 email sent so far asking me to pay for $11.40.

Email is pasted below.

1.The email does not tell you why I have to pay

2.Its asking only to pay via Credit card.

3.The Form is jumbled up.

--

When I call customer service - 2 people hung up on me and all calls routed to [redacted].

When talking to the 3rd person he mentioned the charge is for using the Address label.

They sent me an address label asking me to return the equipment when I don't have the equipment as the account as disconnected 2 yrs back.

Then then sent me the address label to return the equipment and I have not used the address label.

WHY are they charging me for this

To END THIS Nightmare I asked the customer service person to send me the receipt so I can send a check ONCE AND FOR ALLL

PLEASE EXCUSE ME!!! i

I am currently unemployed and added to this,the financial nightmare from LINGO.

---------Details of the meal------------

We would like to remind you of your outstanding balance and below are the

details of your account.

Account Number: [redacted]

Due Invoice : Dec.

Due Amount : $ 11.74

Please be informed that it is imperative that you reply to this email or

call us back at ###-###-#### to arrange payment. I have attached a credit

card/bank authorization form that you can send back if you are unable to

call as you may send the completed signed form back via email or thru to our

fax - ###-###-####.

Your early settlement of the account is highly appreciated.

Best regards,

Primus/Lingo Payment Center

###-###-####

Email address: [redacted]Desired Settlement: Please excuse me and stop contacting me!!

Business

Response:

Hello,

This serves to acknowledge receipt of this complaint.

Lingo previously received and resolved this complaint.

In the "desired settlement/desired outcome" section on the complaint form, the customer wrote:

"Please excuse me and stop contacting me!!"

It is therefore assumed that no further actions are required.

Our position in this matter remains.

Sincerely,

Executive Response Representative

Lingo Inc.