Primus Telecommunications Group, Incorporated

Hello,
We haven't been successful in reaching [redacted]; the contact number provided does not accept calls therefore we emailed him and we didn't hear from [redacted].
In reviewing his account, there is little usage on the first invoice only. 
His account...

was set up with his consent since we have his credit card for payments and it had to be provided by [redacted].  His account was created on March 3rd 2013 and it was cancelled on April 2 2014.  
In goodfaith, we are willing to negotiate but we are requesting the customer contacts us at ###-###-#### to discuss and reach a resolution.
Sincerely,
[redacted]
Executive Response Representative
Lingo

Hello,
Mr. [redacted] contacted our Customer Service on April 28th to dispute the billing.  He was claiming that the service was down the first week of April and consequently, he was requesting a credit for the total amount of the invoice.
As it was explained by...

our Customer Service Associate, we have confirmed that there are several long duration calls made the first week of April and that as a result, we could not justify a credit for the full amount.  Mr. [redacted] was offered a courtesy credit of $10.00, which he declined.
We have attached the invoice displaying the calls made during the first week of April.  In order to resolve this complaint and demonstrate good faith, Lingo will be happy to apply the $10.00 credit as a goodwill gesture (if Mr. [redacted] accepts), however based on the aforementioned information, no further credits are warranted.
Sincerely,
Don P[redacted]
Executive Response Representative
Primus Canada

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I am glad that this is finally resolved, even though, their response make it seem like that my complaint was about the payment.  My complaint was about their resistance to close my account.  I just want to make sure that is understood out of this complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me though as of this date January 14, 2016 no funds have been received.   I consider this complaint unresolved until all funds have been received. 
Regards,
[redacted]

See Attachment
Fwd: Complaint [redacted]Inboxx Revdex.com of Metro Washington DCFeb 12 (12 days ago)to me ---------- Forwarded message ----------From: [redacted] <S[redacted]@csi.edu>Date: Wed, Feb 11, 2015 at 5:19 PMSubject: Complaint [redacted]To: "[redacted]" <[redacted]>Attention to:[redacted]The Revdex.com Hello,I have responded to your message and sent my address and phone numbers to Don P[redacted], Executive Response Representative Primus Telecommunications on the next day.On February 10th I received a call from him. He said they will pay me back by sending  check to my home address if I withdraw my complaint (ID [redacted]). Actually, I don’t mind to do it. What I really should do next? Please let me know. Thank you for your time and attention, [redacted]

Hello,
We wish to confirm we waived the balance owing in the amount of $ 26.94.
[redacted]'s account is cancelled and the file booked with the collection agency will be retracted shortly.
We will email a confirmation to [redacted].
Lingo considers this matter...

resolved.  Should you have any related concerns or questions, we can be reached at ###-###-#### or by email at [email protected].
 
Sincerely,
[redacted]
Executive Response Representative
Lingo

Review: Lingo sent me a modem from mdm business solutions,and I return it back to mdm at said adress [redacted]. and it was confirm by the usps that it arrived at the said adress 5-30-2013.

Lingo have never confirm that the modem have been return. and they continue trying to bill my cerdit card for payments.

I just want this matter to come to a close. Lingo acct#[redacted],Revdex.com complaint#[redacted]Desired Settlement: Just want this matter close once and for all.

Business

Response:

Hello,

We wish to confirm **. [redacted]'s account is cancelled, and in goodwill we waived the balance owing to resolve the matter.

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo/PTGI

Review: Hello, My name is [redacted]. I received a phone call from lingo.com in September 2012 for phone service. I had called to cancel my service with them, but for some reason my request was not fulfilled properly. Now because of that service I have charged $36.00 every month since September 2012 . I have requested them to give me my money back because I have never used their service and I did not even have any idea that they did not cancel my service. Please take immediate action against this company and if its possible please go ahead and shut down this business ASAP. These business are not fulfilling the ethical duties and responsibility of their customersDesired Settlement: I need my $324 back in my account for the last nine months.

Business

Response:

Hello,

We have reviewed this complaint and hereby provide the following information:

We give you confirmation that Lingo was not notified of [redacted]'s intention to cancel his Lingo service until May 4th, when the service was effectively cancelled.

There are no notes prior to May 4th. Here is the initial cancellation note on his Lingo account:

•May 4 2013 2:53PM Issue:* cust claimed he has already cancelled the service -disputing billSteps taken:* advised cust no call made to cancel-NO cREDITS* transferred to AMT - [redacted]

Review: One of the representative [redacted]) offered me a phone service for one month free and 6 months after that for a price of $9.99.

I started using the VoIP equipment on March 10th 2013 (The delivery itself was delayed one week more than it was promised).

Lingo's website and customer service are very bad and I wanted to cancel the account because of the reasons:

I was not getting the ios app as [redacted] promised within one month of the service, I did not get my cell phones connected to the service on time, I did not get the referral bonus, also I did not get the number transferred from my previous carrier.

Today when I was cancelling the service after 3 days of the one month period (According to [redacted] the first billing cycle for me started on April 10th after the promotional one month period), they are saying that their system is going to generate a bill for $24.99 or even more and taxes

This is false advertisement and they are not fulfilling the promise when I started the service. According to [redacted] there was no cancellation fees or no contract involved in this business; and I have no contract or obligations when I start this service. According to his conversation it was just a trial and I could cancel this any time without any penalty.Desired Settlement: Cancel my account without any penalty as it was promised when the offer was made and agreed upon

Business

Response:

Hello,

We have reviewed [redacted]'s account and confirm that is is now closed.

The account currently displays a $0.00 balance. No termination fees have been billed to the account.

I will personally follow up to credit any termination fees as a goodwill gesture.

We trust that this resolution is satisfactory.

Sincerely,

Executive Response Representative

Review: No services were provided fully, no technical support. Took money from our account for 2 months.

One of the customer service person [redacted] and she said that she will provide us with 1 month free service but we had some technical difficulties and she was going to send a person at our house but no one came. But took money from our account twice and when I called them to get the money back they totally denied that they can't give our money back. I have talked to multiple people and cancelled the account but they still charged us late fees for no reason. And even talked to a supervisor and no one helped me . Account # [redacted].Desired Settlement: I would like to get all my money back from the beginning when the service was activated as I returned all the equipment back.

Business

Response:

Hello,

We have reviewed **. [redacted]'s Lingo account and hereby provide the following information:

We have confirmed that the equipment has been returned to Lingo.

We have agreed to refund the paid amount of $42.59 to **. [redacted]'s credit card.

We have also agreed to credit the unpaid amount of $25.27. This credit will bring the account balance to $0.00. The account is currently closed.

Please allow 2-3 weeks for the processing of the refund.

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

138 of 604

Review: Canceled service on 8/27/2013 and received a confirmation number #[redacted], sent back equipment and after this the company stated I didn't return, then found the return, then continued to charge me fee of $9.03 then $11.92 for "fees" on 10/25/2013 and 10/30/2013. I was told by several agents that I owed them even though my account was properly closed. And they also stated I didn't close the account until 9/2013. The customer service is horrid and rude and even after I had my bank block their attempts to withdraw money, they continue to email and harass me and threaten to send me to collections.Desired Settlement: want them to clear the account as promised on 8/27/2013

Business

Response:

Hello,

We have reviewed [redacted]s Lingo account and hereby provide the following information.

The disputed fee of $11.92 is the fee for returning the modem to Lingo (including taxes).

We refer you to our Terms and Conditions, where it states that:

Lingo will provide a return label for shipping of the equipment to the Customer and will apply the return shipping and handling fee (of $9.95) to the Customer’s bill. An Equipment Recovery Fee of $75.00 will be charged if the Equipment is not returned in accordance with the foregoing requirements.

This amount was paid by [redacted] and was later charged back. Although this is a valid charge, Lingo has agreed to credit $11.92 in order to close the account with a $0.00 balance and close this complaint.

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo Inc.

Review: The rules of the company per their website, messages to me, and live customer service state that the account must be confirmed by phone before it can be activated. I did not confirm, yet they opened the account and began charging me. They refused to refund payments made, and would like me to pay to return the device they sent me.Desired Settlement: I would like Lingo.com /Primus to refund all charges and send postage paid packaging to me for the return of the device.

Business

Response:

Hello,

Review: On 12/25/2012 I telephoned and emailed this Company to disconnect/cancel my Lingo Service.I also canceled the Bank Card (Debit) associated with this Company when requested service began in May 2012 and confirmed cancellation with my Credit Union. Since this time I received notice from my bank (online statements) that they charged my bank account on January 28th 2013 for $36.46 and again in February on the 18th for $36.46. Again the original debit card used to order and activate this service was cancelled so they had no knowledge of the new Debit card or authorization from me to charge my bank account. I contacted the Credit Union and requested any and all future transactions from this Company stop and I was charged a fee to have this processed. The Bank indicated that I would need to contact the Merchant and also file a complaint with your office to assist me in getting my money back. I also will be contacting the local Police Department as they obtained funds from me unlawfully.

Product_Or_Service: Home Telephone Service

Account_Number: Account # [redacted]Desired Settlement: DesiredSettlementID: Refund

I want the Jan and Feb monies refunded to me immediately.

Business

Response:

Hello,

Review: I switched over from VOIP company Lingo 7 months ago and ported my number to [redacted]. I recently discovered that LINGO is still charging me 37.37 per month for their suscription when [redacted] ported my number out and I am paying them as well. When I spoke to Lingo 7 months ago, an additional step they notified me that my account was being closed and that I wont be charged by they are still charging my wife's card and refuse to refund any amount. Their customer service in [redacted] is very rude and refuse to listen or assist.I shouldnt be charged for service when I dont have them. Lingo needs to refund me for what they have been charging for past 7 months when I dont have an account with them any longer.Desired Settlement: I would like them to refund me for past 7 months at the rate of $37.37 as I ported my number over to [redacted] and have been paying them as well. Please contact me at [redacted] if any questions and speak to my son [redacted].

Business

Response:

Hello,

Our records confirm that [redacted] contacted Lingo for the first time to cancel his service on April 4th, 2013. Here is the account note:

•Apr 4 2013 1:48PM AW::* cust claimed that he has already switched to [redacted] disputing the charges Steps taken:* advised cust no refund can be provided because there was no call to properly close the service * advised cust cancellation procedure with AMT* transferred to AMT - [redacted]

We hereby refer you to our Terms and Conditions, where it states that:

All cancellations will be effective on the date that you call Lingo’s Account Management Department and cancel the service with an Account Management Representative who will also issue a cancellation confirmation number. Lingo does not have the ability to schedule a cancellation for a future date. It may take up to three (3) business days to actually terminate the provision of the Service to you.

Review: LINGO illegally obtained the [redacted] date of my new debit card with [redacted] in order to continue to charge me as it expired this past July. My [redacted] (CHASE) confirmed to me that they never provided Lingo with it nor did they give them the authorization to charge my [redacted] account.

In contradiction with my bank, Lingo explicitly lied and claims that it RECEIVED A NOTIFICATION from [redacted] with my prior consent to update my credit card [redacted] date on their account and thus continue to charge me.

Check out the link to read their response: http://www.[redacted].org/response.pdf

I also asked LINGO to forward me the authorization/notification that supposedly was sent by my bank, but they refused. (B/C it doesn't exist.)Desired Settlement: A refund of the last three charges of USD 18.39

Business

Response:

**. [redacted],

Our accounts receivable team confirmed that your credit card expiry date was provided by [redacted]; we have an agreement with the banks that participate that new information is relayed, the program also informs us to remove non-valid cards from our system as well.

In addressing hte refund you requested, you are responsible to remit payments until your accunt is cancelled; your account was cancelled on October 5th 2013 and all the charges are valid.

**. [redacted], should you wish to discuss this matter further,kindly contact us at ###-###-#### or by email at [redacted]

Sincerely,

Executive Response Representative

Lingo

Review: I called in August to cancel my account but the person kept on wanting me to change my mind I finally consented to keep the account open she told me it would cost 1.99 dollars a month but when I checked my checking account it showed they had taken $10.00 plus out Today I called to just cancel the account but same old thing put on hold .Then a person came on and was able to cancel the account .Then they sent me a email saying they would send a ups pickup box with info to return and would be charged 9.75 for this . I will not pay to return your equipment.I have called the bank and cancel the right for you to take money out of my account If you want this equipment you can sent a box and pay for the return as I have no use for this equipment .Also said they would charge me $75.00 if they had not received in 14 days.Desired Settlement: Send a box and pay for the return of Your Equipment and don't ever brother me again

Business

Response:

Hello,

We have confirmed that the handling fee has not yet been applied to **. [redacted]'s account.

We hereby refer you to section X. (Surcharges and fees) of our Terms and Conditions, where it clearly states that the customer is responsible for the fee:

e. Customer is responsible for paying for the return shipping and handling of Equipment. Lingo will provide a return label for shipping of the equipment to the Customer and will apply the return shipping and handling fee (of $9.95) to the Customer’s bill. An Equipment Recovery Fee of $75.00 will be charged if the Equipment is not returned in accordance with the foregoing requirements

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:They charged me 10.00 plus when I was told it would be only 1.99 dollars ?The people that you talk to to cancel you account should not be under pressure to get you to keep you to keep your account open .High pressure sales like this is very uncalled for. I for one would never consider using Lingo again and would tell any one who ask me about Lingo about my dealings with them.

Regards,

Business

Response:

Hello,

Lingo previously confirmed that the disputed charge is valid and provided the supporting applicable section of our Terms and Conditions to confirm this.

In order to resolve this complaint, Lingo has agreed to refund the amount of $10.34 by credit card as a goodwill gesture.

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo Inc.

Review: Charges were made to my credit card for return shipping costs, in order to return their telecommunications equipment. I had already told them over the phone that I wouldn't be using their label, but they still charged me on 1/29/13. I called them to tell them to refund the charge. They said they would. They gave me a confirmation number. Nearly three months later, they still haven't refunded the charge.Desired Settlement: Refund my money.

Business

Response:

Hello,

We verified [redacted]'s account and confirm that the disputed charge of $9.95 was credited to his account on April 13th.

A request to refund this amount was also submitted on the same day. Please allow 2-3 weeks for the processing of the refund.

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo Inc.

Review: Lingo didn't provide me full information on their terms and conditions. I ordered their phone services and the voice quality is not good. When I went for cancellation they are asking for device returning charges.

I had this services for 4-5 days and I paid whole month charges, they never told me device returning charges during sign up.

I'll never recommend their services to anyone.

Appreciate your help....

Thanks

Business

Response:

Hello,

We have reviewed the account and confirm that the complainant is not listed as an authorized user on the account.

Consequently, we hereby provide general information regarding our policy:

Our Terms and Conditions clearly state that Lingo will charge customers $9.95 for the shipping and handling for returning the modem:

X. Surcharges and Fees

Review: Sales representation about the service which was explained was wrong and they charge different amount directly from provided credit card so I called credit card company and refund that amount but now this company calling me every other day and they are threatening to pay me that non agreed amount otherwise sending my case to collection agencies. so please help me on this

and they also not able to find that sales rep in their dept. who made this false promises to customers.

Business

Response:

[redacted],

We wish to extend our sincere apologies for the inconvenience you experienced as a result of our billing. As per your comments, our agent offered a $ 5.38 monthly fee.

We applied a $ 49.85 credit to our account and it is fully closed.

Feedback will be provided against our agent.

[redacted], should you require assistance going forward, kindly contact us at ###-###-#### or email us at [redacted].

Sincerely,

Executive Response Representative

Lingo

Review: AUG 2011… or so I have called in for account cancellation.(This is the information I am talking right based on the email that I have been sent.)

As pert that email the LINGO.COM as mentioned that they had cancelled the service.

TOday when I logged into the Credit card account- at [redacted] for registering my AUto Loan,I see that the Company has not cancelled my account and are charging my account since.Which is 27 Months of $35 which would be $945.00

Today when I called them,they are refusing to accept the mistake and are asking for Proof that I have cancelled.

If I would have not cancelled that service then I would been using that service so far.Right!!AS hat was for Home phone service.

The Device according to them was not used and there is no usage showing.

If I were to activate the device for it to access their service,they should know that the device is actively working in their network or not.

APPALLING,Disgusting and Annoying Customer Service _when Asked to provide the support form the US ,they refuse to Transfer the call.

The Customer support was answered by Reps in Philippines.- Totally Rude and Stupid.

Its Not only Manufacturing jobs,that needs to come back to the US,Even the Customer Service as well.

But for their Stubborn Attitude,they snow send a cancellation notice and ask me to return the Original Device.

Not sure how they expect me to have that device till now.

These kinda companies should be banned from doing business in the US.

For the $945.00,Do I really hire lawyer and file a case to fight a legal battle.

Or Should I forget and Walk away from the 945.00

Yes I wish I fight the battle of no more customer service centers outside the US.Desired Settlement: Refund the Money that charged to me.

Business

Response:

Hello,

We have reviewed **. [redacted]’s Lingo account and hereby provide the following information:

Contrary to what **. [redacted] indicated in his complaint, Lingo was not notified of his request to cancel his service until November 13th, 2013. There are no account notes prior to that date on his account.

His service was effectively cancelled on that date, as requested. The Lingo charges appeared on **. [redacted]’s monthly credit card statements. It was his responsibility to contact us sooner to dispute these charges. We hereby refer you to the following sections of our Terms and Conditions, where it states that:

If you dispute any charges, you must notify us in writing at [email protected] or at the address below within thirty (30) days of receiving your credit or debit card statement. If you do not notify us in writing in a timely manner, you agree to waive any right to contest such charges.

All cancellations will be effective on the date that you call Lingo’s Account Management Department and cancel the service with an Account Management Representative who will also issue a cancellation confirmation number. Lingo does not have the ability to schedule a cancellation for a future date. It may take up to three (3) business days to actually terminate the provision of the Service to you.

Your credit card will be charged for any usage after you contact Lingo to cancel your Service.

All cancellations must be made by calling Lingo’s Account Management Department at the toll-free number listed on the first page of your invoice. Lingo’s Account Management Department is open from Monday to Friday between 9 a.m. and 9 p.m. EST, and Saturday and Sunday between 9 a.m. and 5 p.m. EST. Cancellation requests by mail, e-mail, fax, equipment return, or any other form of non-telephonic communication requests will not be accepted.

We have also reviewed the invoices and confirmed there was usage.

On November 18th, 2013, Lingo received 3 chargebacks for the last 3 invoices. Payments in the amounts of $34.18, $34.24, and $34.24 were chargeback. Although these charges are valid, Lingo has agreed to credit these amounts as a goodwill gesture, in order to resolve this complaint.

We give you confirmation that all previously billed and paid charges were valid and will not be credited or refunded. Lingo would be willing to review any proof that **. [redacted] could provide that would confirm his initial request for cancellation he claims was done in 2011.

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: