Primus Telecommunications Group, Incorporated

Review: Back in October or November 2011, I received a cold marketing call and I was persuaded to just check Lingo (A Primus company) service with an initial offer. I was told that I'll receive the device in the mail.

Around January 2012, I noticed that there were some charges from Lingo on my credit card. I called Lingo and told them that I received call sometime back but did not receive any device, so why I am being charged. In the first place I received un-solicited call from Lingo or its affiliate. I told them to check if there is any device being used or calls being made on my account. It was confirmed that no activity was done. We discussed refund.

Then later on, again in around March or April 2012, I noticed that I am still being charged by Lingo. No refund was issued and another device was not sent to me. At that point I called the credit card company and disputed the charges as I didn't receive the device that is needed to use Lingo service and that I reported it to Lingo, few months ago.

By that time there were 5 or so charges by Lingo. Credit card company said they can only investigate last 3 charges.

Then I received a call from Lingo, saying that Credit Card company have put the charge back. I discussed the situation with the individual and he said that yes he sees that I reported in January 2012 that device was not received and he was not sure why I was still charged after my January 2012 call. He said he is going to approve these 3 refunds with the credit card company.

Now in April 2013, those 3 refunds plus some more charges (Collection and for the month of April 2012 (which was not sent to me)) were reported to the credit bureau and is a negative item on my credit report. I've called Lingo customer support around 2 weeks ago that but this is not resolved.

I believe this is fraud, that I didn't not get the device that I needed to make calls and use your service. But I am still charged and then I am still continued to be charged when I called and told lingo that I did not receive the device. Then after agreeing to the refund, this is sent to collections and put on my credit report.Desired Settlement: I want Lingo (Primus) to immediately send me a letter and to the credit bureau to remove this negative item from my credit report.

Business

Response:

Hello,

We have contacted **. [redacted] by phone and confirmed that the full amount has been credited. We have also sent the collection agency a letter to request that his file be removed from collections as it was reported in error.

**. [redacted] requested that we e-mail a copy of the letter to him. We have agreed to e-mail the letter and confirmed his e-mail address.

**. [redacted] appreciated the follow up and considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo Inc.

Review: This company executive called me and set my account on the phone promising me $5.40/ month rate for the whole year. They did charge me that amount for the first month but jumped up the bill to $38 from the second month. So I cancelled the services on the day I received that bill and called them for the solution. They accepted their mistake and misrepresentation from their company and gave me the credit for the bill. Now they are trying to charge me for the half month bill because I cancelled the services in the middle of the month. If they accepted that it was their fault and gave me the credit I don't understand how can they expect me to pay anything on the same account again? tried to call them and resolve it but no solution. Now they are trying to go through collection for that last so called bill. Instead of trying to collect bill from me they should go and look for the person who opened my account and correct the image of their company. And its not only me who they have done this to, there is one more friend of mine and don't know how many other people. So please help me getting to the solution of this problem.Desired Settlement: They just need to take this bill off from me as they did the last one when I complained about their executive misrepresenting the company and they agreed to it

Business

Response:

Hello,

We wish to confirm we waived the balance owing in the amount of $ 26.94.

[redacted]'s account is cancelled and the file booked with the collection agency will be retracted shortly.

We will email a confirmation to [redacted].

Lingo considers this matter resolved. Should you have any related concerns or questions, we can be reached at ###-###-#### or by email at [email protected].

Sincerely,

Executive Response Representative

Lingo

Review: We have been a Lingo voice-over-IP phone customer since February 2008. We had agreed to the "[redacted]" phone service for $24.95 per month (with a three month initial promotion). I had set up automatic withdrawal with Lingo from my [redacted] credit card. Apparently, when Lingo ported our existing phone number over to their service, they established a temporary phone number. It turns out that they have been billing us $6.95 per month for this additional phone number. We have never been asked whether we wanted an additional phone number for $6.95 per month, we have never agreed to purchasing this additional service, and we have never used this additional phone number.

I just found out about this recently when my credit card company thought the Lingo charge was fraudulent; I didn't know how to log into the Lingo website (I had to call Lingo to ask for the login name), and only then I saw the online bills which indicated the extra charge per month. Unfortunately Lingo only shows the bills for the last six months online, and therefore I cannot see any bills from further back. Lingo has never sent us any paper bills.

When I brought this to Lingo's attention, they credited us $42.59 for the last 6 months. However, Lingo has overcharged us for 5 years, therefore I have asked them to refund us for the whole time that they overcharged us, and not just for 6 months.

It took Lingo 7 days to allow me to talk to a supervisor about this. [redacted] (ID number [redacted]) told me that when the Lingo service was initiated, Lingo sent us an email to tell us about the temporary phone number and that it was our responsibility to let Lingo know that we did not want this additional phone number. He also said that according to their service agreement any bills have to be disputed within 30 days.

I cannot believe that it is legal for Lingo to bill me for a service that I have never agreed to, for 5 years, and refuse to refund us. I don't remember receiving such an email, and I have never agreed to paying $6.95 for an additional phone number.Desired Settlement: I expect to be refunded for the whole time that we have been overcharged for the additional telephone number that we have never ordered. Since Lingo only makes bills for the last 6 months available, it is hard for me to find out for sure since when they have been overcharging us. The first Lingo withdrawal from my [redacted] credit card was in February of 2008, therefore I think it must have been from February 2008 until May 2013, so 64 months for $6.95 per month, which equals at least $444.80. I assume some of their fees that they charged were a percentage, but I cannot tell from their bills; I also expect to be reimbursed for these fees for the overcharged period as well.

Business

Response:

Hello,

Review: I have been with Lingo (www.lingo.com) for about ten years and have always paid my bills on time.

Before this incident I had some problems with a few numbers that I always called and to my surprise I found out that I was over charge. The representative told me that the rate I was being billed was not the rate that

was in my portal i.e. myaccount. e'g. when I logged into my account I am seeing a different rate. Obviously everyone would raise their eye-browse and I expect to resolve this issue very quickly but to my surprise that was not the case.

I immediately brought this to the representative attention and he acknowledge that there was an error and told me that he would call me back the next day. Unfortunately I have yet to hear back from him.

Since I did not hear back from him in about a week I decided to put a stop payment and disputed all the charges. I have also spoken with numerous representatives about this issue and they all told me that a manager or supervisor would call me back. What makes things worst is that they keep sending me bills that does not reflect any adjustable amount.

I'm replying to their emails and keep explaining to them that there is a ticket open and yet nobody seems to care , this case seem to be bouncing around between different representatives and nobody even mention the billing problems.

In my opinion there seem to be something wrong with their billing system hence the unresponsive attitude by Lingo representatives.

I also have several e-mail correspondence by lingo representatives where I replied and brought this problem to their attention.Desired Settlement: I need to get a full refund for all these years that I have been billed incorrectly. I was told that this would happen but unfortunately I have yet to receive a response

Business

Response:

Hello,

One of our Customer Service Managers previously attempted to contact the customer to resolve this issue, unfortunately he was not available. We have investigated this matter and hereby provide our resolution:

The issue of this customer is that he has a different calling rate to [redacted] when he logs on to his My Account page in Lingo.com ($0.32/min) while our website shows a different one ($0.46/min). Consequently, the customer was under the impression that they have been overcharged.

The $708.37 claim from customer is for a period of time that is way beyond what our T&C prescribes. We hereby refer you to our Terms and Conditions, where it states that:

If you dispute any charges, you must notify us in writing at [email protected] or at the address below within thirty (30) days of receiving your credit or debit card statement. If you do not notify us in writing in a timely manner, you agree to waive any right to contest such charges.

Review: After continuously being a Lingo residential customer for about 4 years I decided to cancel the service due to not needing home phone services any longer. To my surprise during the cancellation process over the phone, I was informed that I had to return the -- inexpensive -- VoIP device that I obtained when first signing up for the service. I was told I was going to be provided with return materials (box + shipping label) for a fee (if I remember correctly it was about $10 or $15); I thought it was unnecessary for Lingo to request the equipment back specially after 4+ years of service. Furthermore, from what I remember lingo offered the equipment for "free" when signing up for the service.

I didn't put any major resistance and waited for the return material. However, it never arrived. Lingo then decided to charge me $75 because I did not return the equipment! A few considerations:

1. A 4-year-old VoiP device will never be $75

2. Seems convenient for lingo to say they are going to provide return materials, not provide them and then charge $75

3. After 4 years of service and after advertising "free" equipment Lingo requires long-time loyal customers whose communications needs changed to return inexpensive equipment (not even cell phone carriers have such harsh practices; contracts are usually 2 years)Desired Settlement: Reimbursement of $75 charged for equipment.

Business

Response:

Hello,

We give you confirmation that **. [redacted]'s credit card will be refunded the amount of $75.00.

We trust that this information satisfactorily resolves this complaint.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I cancelled my service with Lingo on 1/2/13. They continued to charge me until 1/24/13 which they said was the end of my billing cycle. They subsequently charged my bank card another $36.65 and $13.80 even though I told them they no longer had permission to use my bank card. THEN, they charged 75.00 to my account. After a few phone calls I was told the charge was being reversed and it was. NOW, a couple months later I see another $75.00 charge pending from Lingo on my bank card. I had to make another call today. I am told they will look into it but cannot promise they will give me my $75.00 back. WHAT??? They never had permission to take it in the first place. In addition, they are telling me the $75.00 charge is for equipment I never returned. I was never given equipment. I used Lingo to remotely forward a phone number. No equipment needed. I want my money back immediately and I also want Lingo to destroy my bank card information and NEVER use it again.Desired Settlement: I want my card credited the $75.00 immediately and I want my bank card information destroyed and NEVER used again. They should also compensate me for all this inconvenience and for stealing $75.00 from me and making me go through this trouble and go WITHOUT MY MONEY THAT I NEED FOR SO LONG. What poor POOR customer service and business practices.

Business

Response:

Hello,

We wish to provide confirmation we are waiving the $75.00 fee billed to [redacted] and we would have refunded her credit card however the credit card company did a chargeback, reversing the $ 75.00 fee billed recently.

We consider this matter resolved; should you require assistance going forward, we can be reached at [redacted] or by email at [redacted]

Sincerely,

Executive Response Representative

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ref:Complaint --Complaint ID: [redacted] Complaint Type: Business Complaint Date Filed: 12/18/2013 1:52 PM

Complaint ID: [redacted] Complaint Type: Business Complaint Date Filed: 11/13/2013 6:02 PM

Looks like I assumed it was closed.

I am getting payment notices again.

This time I am not happy at the behavior of the customer service either.I was told to contact support in Revdex.com complaints.- They are totally useless and ware billing for a service that I had cancelled two years back.Desired Settlement: This is totally unfair trade practices by Primus telecom.

I am looking out for help to close this issue and stop contact ing for any payments.

Business

Response:

Hello,

We have reviewed **. [redacted]'s account and hereby provide the following information:

The reason **. [redacted] has been contacted is because the charge for not returning the modem to Lingo was outstanding on his account.

**. [redacted] sent us the following email in which he confirmed he made a payment for the balance:

From: [redacted] [mailto:cs[redacted]]

Sent: Saturday, January 18, 2014 10:22 PM

To: [redacted]

Subject: Re: Lingo Account# [redacted],

I have arranged the payment via check.

So stop contacting me

Payee: Lingo Telecommunications, Inc.

Amount: 74.94

Send on: 01/21/2014

Deliver By: 01/28/2014

Reference #: [redacted]

Lingo has the right to contact customers to collect on overdue accounts.

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Cancelation request was not processed even though we have paperwork to prove it

We cancelled our service and was told we would "not be charged a cancellation fee and did not have to return the lingo adapter"

Bills were sent to us, but we misplaced our records. Then, found out I was reported to the credit bureau. We have since found our records indicating that I was correct and we should not have been charged.Desired Settlement: I want them to report to my credit bureau saying it was made in error and I want this corrected in a timely manner. I do not owe any monies nor been reported to the bureau.

Business

Response:

Hello,

We have reviewed **. [redacted]'s Lingo account and hereby provide the following information:

Below is our account note, which confirms that when **. [redacted] called to cancel his service, he was advised to return the device to Lingo:

•Apr 5 2011 2:00PM Spoke to:[redacted]verify info:yes/verified last 4 digitAccount balance:0.000Reason(s) for canceling:>no internet connection The unsuccessful Save tactics:>offered one more month free decline>educ on the benefits>offered downgraded plan declineOther notes (optional):>adv to return the device>informed the addressIs the customer porting in or porting out the number:noWas the Cancel tool run in the call: yesInformed customer account cxl immediately:yesWarned customer that the account cannotbe reactivated:yesWarned customer that the DID will be lost:yesGave CSAT verbiage:noLINCL ticket #:[redacted] status:resolved

Review: these guys are bunch of lies. tells one thing service completely different, what sales people said to me try this service for one month unlimited...this unlimited ...that for $34.99. first month free trail, month later when I try to get out of it. cost me close $200 . Never again,Desired Settlement: their sales people still calling me to sell same bull service, please stop calling me. and consumers please stay way from this company

Business

Response:

Hello,

We give you confirmation that [redacted]s contact information that was provided in the Revdex.com complaint form has been added to our "Do not call" list.

Sincerely,

Executive Response Representative

Lingo Inc.

Review: I have subscribed Lingo service on 12/24/2013 because one of their representatives ([redacted] – [redacted]) called me to try service for 1 month which will cost $5 and thereafter $9.95 for first six month with no contract. I did sign up for the service and he asked me credit card information for bill payment. After about a month over I called them to find out my bill information and they told me bill will be generated on 28 of every month so call after 28th January, 2013. I did called on 01/29 and they told be bill is generated for $66. I told them to provide bill details and they have charged me $23.95 / month and also other service charges like Lingo Fax to Email, Lingo Mobile service etc.

So, I did canceled service on 01/29/2013 and file a complaint against that representative but they have not taken any action against that person who making false statement on behalf of them and we need to suffer.

They have auto debited $66 to my credit card, and I need to file a dispute with credit card company and after providing all the documentation credit card company gave me credit for that. Meanwhile I called phone company about extra charges and they were reduced my bill to $55.

Now they are sending me a bill of $55 which still includes all other service charge, so I called them again for this and they were willing to give me more $14 credit on this provided I should pay all remaining bill right away.

I am only liable for pay phone service bill upto 01/29/2013, since I have passed billing period they are not willing to prorate this charges. But then also my bill should not be more than $15.

One more thing, I have never subscribed / used Lingo mobile service and fax email service but they have charged me for that also. If you check their calling logs, I have not make any calls after 01/25/2013 and there is no detail about using mobile service and fax email service.

I am requesting here kindly take step against this kind of misrepresentation of sales team and which in turns customer needs to suffer which cost time and money of everyone.Desired Settlement: They are supposed to charge me $9.95 month + Tax.

All other charges need to be credited back.

Business

Response:

Hello,

We give you confirmation that the disputed charge of $40.00 has been credited.

[redacted]'s account is now closed and displays a balance of $15.06.

We trust that this resolution is satisfactory.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The internet phone service provided by Lingo stopped working. Could make out of area calls (long distance), but local calls did not work (Phone number you dialed is no longer in service) message. Contacted Lingo Techs and they created a work order to solve problem. Received email telling me to check phone. When I did, could make local calls, but then could not make long distance calls out of area. Sent them an email explaining how the problem changed and now could not make long distance calls. No response!

Next day tried to call them, but since long distance calls were not working, got message saying that their number was not in service. I didn't have anyway to call them, so sent more emails. No response.

At this point, I ordered phone service from competitor and three days later had a working phone. I call them and canceled my account. I explained what happened and the person I spoke with pulled up the notes where I talked with Tech person. This service person also told me that she was also creating notes in my account regarding this problem.

I asked for a refund of the current bill since I could not use phone and now have canceled my service. I was told that before they could consider a refund or settle the balance for this account, I would have to send the modem back to them and then make sure all outstanding fees are payed and them I could call them back to discuss refund. They sent me a mailing label and I put modem in box and attached label and mailed it to them. When checking my bank account, I found a charge from lingo for $12.53. I called them and asked why they are still hitting my debit account for fees and they told me that there was a charge of $12.53 for the mailing label. They did not tell me in advance that I had to pay them to mail their modem back.

I addition to the above charge on my account, they billed me $53.82 for the last month of service, the month when I could not place calls and after canceling service. My normal bill averaged $35 per month, so why the big increase on debit to my account?

The notes in their files pertaining to my account have been changed and no refund information is explained anymore.Desired Settlement: I want the shipping charge refunded.

I want the last months service fee for services I never received refunded.

The total refund I want is $66.36.

Lingo failed to provide the service I payed for and should be held accountable. After all, I never failed to pay the bill over the last seven plus years. No late payments from me!

Business

Response:

Hello,

We have reviewed [redacted]' account and hereby provide the following information:

Our records indicate that [redacted] contacted us on March 2nd, 2013 to cancel and that the previous call was on December 6th, 2012.

There is no documentation to support his claim that he contacted us to report a technical issue or that Lingo would process a refund.

We have also confirmed that the last invoice, which [redacted] wants Lingo to credit displays outgoing and incoming calls.

We give you confirmation that Lingo will not credit this invoice.

In addressing his request for a credit of the shipping charge to return the modem, we hereby refer you to our Terms and Conditions, where it states that:

Section V:

d. Equipment Recovery Fee: Customers whose service is cancelled or terminated must return all Lingo-provided Equipment within fourteen (14) days of termination or cancellation. All components must be included and equipment must be in good condition, as determined by Lingo. Customer is responsible for paying for the return shipping and handling of Equipment. Lingo will provide a return label for shipping of the equipment to the Customer and will apply the return shipping and handling fee, not to exceed $9.95, to the Customer’s bill. An Equipment Recovery Fee not to exceed $75.00 will be charged if the Equipment is not returned in accordance with the foregoing requirements.

We hereby confirm that the disputed shipping fee is valid and will not be credited.

Lingo considers this matter resolved.

Sincerely,

Executive Response Representative

Lingo Inc.

Review: Harrasing us since we did not renew their contract... Keep sending me outstanding bills even after I paid it...

After our Contract ended in July, we did not want to renew for financial and personal reason. I paid my last bill and ended our contract. They keep calling me everyday after that at least 4 to 5 times a day... sometimes late in the evening for an outstanding balance. First, I denied to pay any charges since our contract ended. But then getting tired of their harassment I paid the outstanding balance of $29.61... then I get an account activation email... I Keep telling them not to activate my account and I have ended my contract and don't want to continue.

I then started receiving the same calls, that I owe money.. I am really really stressed out with this company. I have been with them for 7 years and just recently lost my father and hence lost his income towards the household expenses.

I am tired of them bullying me around like this.Desired Settlement: I want them to stop calling me... that's it. Leave us alone. If not I will take them to court for harassment. I do not owe them anything.

After paying the outstanding balance they said they would send me a prepaid UPS label to send their equipment back... I have not received anything but harassing phone calls

Business

Response:

Hello,

We wish to extend our sincere apologies for the inconvenience experienced by **. [redacted]. Please be informed that we do want our customers to feel harassed.

**. [redacted]'s account was cancelled on August 30th 2013; in September a final invoice was issued in the amount of $ 41.17, it includes a $ 25.00 reinstate fee and a $ 9.95 label fee plus tax.

In goodwill to resolve the matter, we applied a 41.17 credit, leaving a zero balance.

We consider this matter fully resolved. Should you require assistance going forward, kindly contact us at ###-###-#### or email us at [redacted].

Sincerely,

Executive Response Representative

Lingo

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I was using LINGO for my Home phone. I changed my provider to [redacted] Network and they confirmed that my agreement with LINGO is terminated on 23rd January. [redacted] confirmed and third party also confirmed. My transition of service was smooth.

I just recently find out that LINGO is still deducting money from my credit card. I nitified my credit card company and they placed 'stop payment'. I called LINGO today. They tell e they are not aware about the transfer of service!!! I talked to [redacted] and they confirmed that 3rd party provider notified LINGO. And it's make sense, because I am using same phone number from the day [redacted] transfer the service.Desired Settlement: LINGO should be proactive about termination of service about any customer and should not continuously charged them deliberately.

Business

Response:

Hello,

Review: [redacted], a sales rep from Lingo VOIP services called me in beginning of March and told me that they have a phone service where I will be able to call USA, Canada and Mexico and many foreign countries including India for free for first 40 days, then at a rate of $9.99/ month(including taxes) for 6 months and then at a rate of $16.99/month (including taxes) then after. Also he told us that we would get the same service on 2 cell phones as well. He said there would be no contract and we can cancel at any time. He also told me that one of our friend, [redacted] had recommended us for the product and if we are to buy the service, [redacted] would receive a gift card of $50.00 and if I was to refer a friend and they take the connection, I would be receiving a $50.00 gift card as well. He said that these price rates are only for referred customers. So, we ordered for the service for a price of $5.40 on March 11, 2013 (the activation fees and price of equipment was waived according to the promotion and we had to pay only for the mailing charges). On April 30, 2013 my credit card was charged $35.96.

Moreover, one of our friend had started the connection with Lingo on my referral and I still have not received my $50 gift card.

When I called the company customer service, they told me that [redacted] is on vacation and he should not have falsely claimed to customers any such offers as there are no current deals as such going on in the company. They told me that they will take disciplinary action against [redacted] upon which I told the customer service rep that was none of my concern and I am concerned about being lied to and wrongly charging my credit card. The rep asked me to cancel the account if I wished and he could not help me any further nor could help me with cancelling my account.

This is a clear case of verbal cheating and false advertisement. They did not satisfy any promises they had made about the referral discounted prices. Also, they did not help me to close the account either.Desired Settlement: To refund my money and cancel my account with Lingo without any other fees.

Business

Response:

[redacted],

Review: I cancelled my Lingo (Primus) VoIP service on Dec 17, 2012. VoIP phone service requires a phone adapter (a small electronic box) which is connected to a customer's internet. This box is provided by Lingo to the customer when he or she signs up for the service (which I did about 7 years ago, that's how long I was a customer).

When I cancelled the service in December, I asked for a confirmation email, which I received (and still have). The confirmation email stated, amongst other things, that I did NOT have to return the phone adapter because I had been a customer with them for more than a year. However, on 23 Dec 2012, I received a letter containing a [redacted] return slip, with the request to return the adapter. Since the adapter is of no use to me, I did what they had asked for, packed up the adapter and dropped it at a [redacted] store using the return label Lingo had sent me. I asked for a drop-off receipt which I got (and still have).

Then, yesterday I received an email from Lingo informing me that a penalty of $75 was charged to my credit card for "not having returned the adapter". I checked my credit card, and indeed, there was a charge of $75. This was surprising, because first I was told they do not even want the adapter back, and when I did anyway, they claim they did not receive it, and penalize me. I checked the [redacted] website for the particular tracking number, the UPS website shows actual proof of delivery.

I sent Lingo customer care an email stating I do not accept this practice, and wanted the $75 charge reversed within 24 hours. I attached the original email from December in which they had stated the adapter did not have to be returned, as well as a copy of the UPS drop-off receipt, and the proof of delivery from the [redacted] website. In that email, I also informed them that if the money would not be reversed within 24 hours, they can expect an invoice from me for having spent my valuable time dealing with their mistakes (as an RF consultant I charge $273 an hour). I did call to talk with a service representative today. She informed me that a "ticket" had to be created to undo this charge, which she could not do herself, it had to be escalated. This all could take 5 days if not more. I do not recall having heard an apology either.Desired Settlement: Desired outcome: 1) the $75 illegal charge returned to my credit card . 2) a total of $546 compensation (being 2 hours of $273) for me having to spent 2 hours (and counting) of my valuable time dealing with their mistakes. 3) an official apology.

Many thanks for your help.

Business

Response:

Hello,

We give you confirmation that the refund request ($75.00) has been approved and will be processed shortly.

We sincerely apologize for any inconvenience this situation may have caused you.

In addressing your request for compensation, we hereby refer you to the following section of our Terms and Conditions, where it states that:

VII. LIABILITY

Review: Hi,

I have signed up with Lingo [vendor] on a global calling plan which included calling [redacted] - Lan line and Mobile. The description [as shown on the website] is described below.

"May 25, 2011 Lingo World Max World Unlimited Complete"

All along I have been able to make calls to this number in [redacted] - [redacted] where my mother resides [old - 82 years]. You can see the proof in one of the calls recorded below.

"06/22/13 2:34 PM GMT +[redacted] 7 min".

Since last 2 days, I am NOT able to make the calls though my service contract is NOT cancelled. [you can see the '0' min in the call recorded below.

"07/19/13 5:04 PM GMT +[redacted] 0 min"

I contacted the technical dept to check and also emailed them of the issue today 07/19/13. I was sent a reply today that the 'number is blocked, that it cannot be unblocked'. The text of the email is mentioned below.

--------------------------------------------------------------------------------...⇄ />
Dear Sir / Madam,

We can see that you have called our Technical Support since you sent us the below message; according to your file, it indicates that the issue you’re experiencing was escalated to a higher level for resolution.

Our engineers have confirmed that this number has been blocked by Lingo and our International

Call routing Vendor due to business reasons.

Typically this type of block is implemented due to fraudulent or excessive "back-billing" charges to Lingo

by the Provider of the number in question.

Due to these reasons, the number will not be unblocked.

If you have further questions, please don’t hesitate to contact Technical Support by phone at ###-###-#### option 2, 24 hours a day, 7 days a week.

Regards,

[redacted] Email Response

Lingo Technical Support

###-###-####

[email protected]

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As described above I contacted the technical and customer service departments who refused to 'unblock' the number or guide me to anyone who could do it. The names / extensions of the people I spoke to is mentioned below.

1. [redacted] - Technical support - tkt number 770915 - EST 6.10 to 6.30 PM [###-###-####]

2. [redacted] - Customer service - tkt number [redacted] - EST 6.30 to 6.52 PM [###-###-####]

Appreciate if you can intervene to restore the service.Desired Settlement: I would like Lingo to:

1. Restore the privelage to unblock the number in question [redacted] Lan line] immediately and uphold the conditions of the global plan that has been signed / agreed in the contract.

2. Apologize for not being able to resolve [or have a proper channel to] after making 3 phone calls and an email.

3. Refund back 1 month of the global service plan charges for the inconvenience.

Note: Its my mother aged 82 and bedridden that looks forward to my call from US. Its NOT a 'fradulent' call as the Lingo email states.

Regards

Business

Response:

Hello,

**. [redacted],

We wish to extend our apologies for the inconvenience you are experiencing as a result of blocking a phone number in [redacted].

We hereby refer you to our terms of use which can be found on our website at www.lingo.com;

section

IV. RESTRICTIONS ON THE USE OF SERVICE

D. Lingo may, without notice (consistent with governing laws or regulations), block traffic to or from specific countries, country codes, cities, city codes, local telephone exchanges ("NXX exchanges"), individual telephone stations, groups or ranges of individual telephone stations, or calls using certain customer authorization codes, whenever Lingo deems it necessary to take such action to prevent (1) the unlawful use of Service; (2) nonpayment for Service; (3) the use of Service in violation of this Agreement; or (4) network blockage or the degradation of Service furnished to you or other customers. e

**. [redacted], we consider this matter resolved. Should you require assistance going forward, kindly contact us at ###-###-#### or by email at Sincerely,

Executive Response Representative

Lingo/PTGI

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I was a very dis-satisfied Lingo Phone Service customer and I decided to cancel my account. I did not return my service device in time and was charged $75 for the device. It was my fault and I am not upset about that. Recently I attempted to sign up to a different VOIP service and found that the device I paid for was locked. That is understandable as well. I called Lingo Tech support and asked with assistance unlocking the device. I was told that was not their company policy. This was news to me. So the device I was charged $75 for is useless!!! At no time does Lingo state that the devices they lease are locked and useless to re-purpose. If the customers were told that FACT I would have made sure I returned that device because I would not be able to use it any other way. I find it unethical that I do not have the option to use the device I was charged for as I see fit or at the very least return the device late for some type of refund!

Business

Response:

Hello,

We contacted [redacted] and confirmed our equipment is indeed locked and can't be unlocked. We offered to refund the $ 75.00 fe if she returns the equipment and she agreed.

A request has been submitted to send her a prepaid label to return the equipment; once it is returned, we will proceed with the $ 75.00 refund. [redacted] will notify us once she returns it, so we may monitor the return.

We can be reached at ###-###-#### or by email at [redacted].

Sincerely,

Executive Response Representative

Lingo

Review: I have recently got a letter from credit collection agency '[redacted]' dated 19Mar2013, that I owe Lingo $75(adapter fee) + $18.75(collection fee), and that if I dont pay, my credit will be affected. What in the world is Lingo thinking? I believe I should sue Lingo for all the torture they have given since Oct2012 till now.

This is regarding prior Revdex.com complaint#[redacted] on Lingo Inc (aka) Primus telecommucation in [redacted],VA. I owe nothing of any sort to Lingo, due to disconnecting my services in Oct2012. After filing the Revdex.com complaint, Lingo executive [redacted] agreed it was Lingo's fault that I was unnecessarily charged $75 for adapter charges, and I got my money back. While disconnecting my services with Lingo, they sent a written email communication that I dont have to return anything and that there are no cancellation charges on my Home Phone VOIP services with Lingo.

Since the time my services were disconnected, Lingo had tried to charge twice/thrice on the same issue for the same amounts. I had to close my cc due to that, as lingo wouldnt stop. Its a BIG shame that Lingo being a phone company, [redacted] from Lingo couldnt even communicate to its own company on my a/c related and to stop charging my cc. I thought the case was over in Jan2013, after resolving Revdex.com complaint# [redacted]. But Lingo wont stop torturing me. Lingo should not be in business at all, due to its horrible behaviour onto its customers like me.

I might sue Lingo, for all its wrong practices, and charging unnecessary charges onto customers cc without authorization again and again, and torturing customers affecting their lives. First of all Lingo cant even communicate within their own company, and why should they be in telecommunication business? Lingo must shut down.Desired Settlement: Lingo has tortured me since Oct2012 multiple times for its own fault. Lingo should pay me $500 -$1000 at the least for all its torture, wrong behavior, unnecessary charges onto my cc multiple times, horrible customer service, miscommunication, and lots of nuisance caused for the past 6months.

Business

Response:

Hello,

We have tried on multiple occasions to explain that the charge is valid. He is a copy of the e-mail we sent the customer on March 26th.

Our position in this matter remains. Again, the charge is valid and must be paid to Lingo. Consequently, Lingo will not provide the requested compensation.

Sincerely,

Executive Response Representative

Lingo Inc.

•Mar 26 2013 11:53AM [redacted] Tried responding to customer's concerns on Revdex.com form - complaint is closed = cannot respond - sent the below e-mail to customer:

Hello,

We received your latest message from the Revdex.com.

Unfortunately, since your complaint is closed, we are unable to respond directly on the form. Therefore, we hereby provide the following information:

On January 4th, we attempted to respond to your message on the Revdex.com form but were unable to do so for the same reasons. The below note was left on your account:

oJan 4 2013 10:47AM

**ER** I wanted to reply to customer's previous Revdex.com message, however the form states that we have made a goodwill effort in resolving this complaint and it is now closed - cannot respond. If customer calls back, he needs to be advised that:

1. We confirmed in the Revdex.com complaint form on December 24th that we would refund $87.55

2. The refund was processed on December 26th.

3. On December 31st, we received a charge back.

Customer says we're harassing him - he needs to understand that since he performed a charge back and we refunded him, he owes us $87.55 - otherwise if we credit this amount to bring his account to $0.00, customer will have received two refunds of $87.55, which is not right.

Our remittance department has issued a reversal of the chargeback for the amount of $12.55. We have not been able to reverse the chargeback of $75.00. Consequently, you still owe Primus $75.00 and this is why you are receiving notices from the Collection Agency.

Your options are to either pay the Collection Agency the $75.00 or to contact your credit card company to request that they reverse the chargeback of $75.00.

We trust that the aforementioned information satisfactorily addresses your concerns.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

see emails below that [redacted] that he sent my gmail account and after I verified he kept quiet and had nothing to say, as he himself knows he is not telling the truth.

25March2013 lingo sent me a collection agency letter saying I owe lingo $75 + collection fee $18.75 totaling $93.75

I called my cc Citibank 26March2013. Me, Citibank cust rep Sheryl spoke to Lingo rep Anne. Anne agreed there is some error in lingo's billing system, and their billing systems shows my cc is been given credit $75 twice, and thats why the collection notice was sent and that it was Lingo's fault. When the fact is Lingo only gave $75 once to my cc, which my cc company Citibank also knows the truth as in my cc records. Anne said she will correct/adjust Lingo's billing system, and also pull back the collection agency today itself 26March2013, and a Confirmation# LINCL0001237942 was given to me & Citibank for this conversation that I owe nothing to Lingo, and no more problems from lingo will arise further.

Lingo must give a compensation of atleast $1000 for all these harassments over this 6months time period for all their fault. Lingo MUST shutdown their business.

Regards,

Sasikala Shanmugam

=================================================

?On Tue, Mar 26, 2013 at 1:11 PM, Sashi <[email protected]> wrote:

Shame on Lingo. Lingo cant even communicate within itself, cant even maintain correct billing systems, cant even know/honor its own policies, charge customers unnecessarily many times without their authorizations, horrible customer service, etc. With all these highly fraudulent activities, Lingo MUST shutdown and MUST NOT be in business at all.

You know just FYI - I am going to sue Lingo for all the harassment made so far in these 6months since Oct2012, given all the facts that the whole thing is Lingo's fault, and nothing is my fault.

Thankyou,

Sashi

Review: On 7/24/13, the phone service (###-###-####) was ported over to [redacted]. From that time forward, there was no phone service provided by Lingo. Lingo automatically billed and charged my [redacted] credit card for two billing cycles after the service ended. Billed and charged on 8/28/13 for $41.12 for service to (###-###-####) for period (7/25/13 to 8/24/13). Billed and charged on 9/27/13 for $41.12 for service to (###-###-####) for period (8/25/13 to 9/24/13). Again, the phone service for ###-###-#### was no longer with Lingo as of 7/24/13. I called Lingo to kindly refund the charges. They declined. I spoke to [redacted] (ID#[redacted]) on 10/17/13 at 7:30 PM EST. I asked [redacted] how they could do this to a customer who had been with them since 2004? She did not seem to care one bit. Nice!

My Lingo Account number was [redacted]

I spoke to [redacted] customer service. They stated that they have never heard of a phone company who would continue billing after the number was ported. "Crazy", they said.Desired Settlement: Lingo needs to refund the amount of $82.24. The company may also want to look at their billing policy for when a number is ported to another company. I spoke to [redacted]. They stated that they have never heard of a phone company to continue billing after the number was ported. "Crazy", they said.

Business

Response:

Hello,

We have reviewed **. [redacted]'s Lingo account and hereby provide the following information:

We have confirmed that **. [redacted] ported his number to an alternate provider without notifying Lingo accordingly.

**. [redacted]'s request to cancel his Lingo service was received on October 17th. His service was cancelled the same day.

We hereby refer you to the below applicable sections of our Terms and Conditions, where it states that:

All cancellations will be effective on the date that you call Lingo’s Account Management Department and cancel the service with an Account Management Representative who will also issue a cancellation confirmation number. Lingo does not have the ability to schedule a cancellation for a future date. It may take up to three (3) business days to actually terminate the provision of the Service to you.

Review: called customer service to verify that their equipment would work for me with my Hughes Net. I was told absolutely that it would work, but it did not

so I called them numerous times about this problem and finally they sent me a UPS return sticker to return the equipment. This cost me $12.75 and they charged me $20.33 for activation fee in which it was never activated because it would not work. It never worked from day one. They told me today that they will give me a credit of $5.38 because I signed up online...yes I sighed up online after talking with a person in customer service/sales that guaranteed it would work. I do not feel I should be out anything. They should not be selling equipment to people knowing it's not gonna workDesired Settlement: I feel I should be refunded for every cent they charged me because they told me it would work. I explained to them exactly what internet service I had and told them that I had already tried Basic Talk and it did not work and they guaranteed me that it would work, therefore, I feel they owe me $33.08 back to my account. As of today, I do not see the $5.38 credited to my bank account. I feel they are just selling their product to anybody and then charging them for activation whether it works or no

Business

Response:

Hello,

We have reviewed the account and hereby provide the following resolution:

Lingo has agreed to credit all charges on the account. We have requested a credit card refund in the amount of $33.08.

We give you confirmation that the account is now closed with a $0.00 balance.

We trust that this resolution is satisfactory.

Sincerely,

Executive Response Representative

Lingo Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,