We are sorry and regret that this sequence of events has caused inconvenience to the customer. The General Manager reached out to the customer and offered to have his car towed to our service department, at no cost to him, in order to repair the vehicle. The offer was rejected. We received confirmation from [redacted] that the contract is active and we would like the opportunity to repair the vehicle for him.
**. [redacted] expressed interest in a vehicle located at a different Prime dealership. He was advised that the other dealership was already in discussion with a customer on the same vehicle. **. [redacted] put a deposit to place a hold on the vehicle in the event the other customer did not...
purchase. Sale figures were discussed and he was presented with an option worksheet that showed what he could buy the car for and what his payment could be should the car be available. The worksheet was stamped “with bank approval” as we are not the bank and this is an estimate. It is this document **. [redacted] is misconstruing as a final sale contract. (A copy of the Retail Disclosure worksheet is available upon request.) A sale was never consummated. Upon his return to the dealership on Saturday, **. [redacted] was informed the other customer had, in fact, decided to purchase the vehicle. **. [redacted] became irrational, belligerent and threatened to sue the dealership. **. [redacted] was advised that we could work with him on locating a different vehicle comparable to the one he was interested in or we could refund his deposit. After explaining to him what his choices were, **. [redacted] threatened to sue the dealership and he subsequently was asked to leave the dealership to prevent further disruption. **. [redacted] has not contacted us with his preference, therefore a refund of his deposit is in process.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[You have not stated how you're willing to work with me. You've already stated that you're not going to repair my CD player, fix my brakes or tires. You haven't even apologized for the incident in June 2015 when I brought my car in for a simple inspection, but wasn't even notified when my car was ready, which, by the way, almost cost me my job. You've also said nothing about the rude, uncooperative and unprofessional behavior and actions displayed by both managers at the collision center and the service center. They only ignored me, which has caused this situation to escalate to this point.In Sept or Oct 2014 when I brought my car to the service center, the low tire pressure indicator lit up on my dashboard, even though all 4 tires were just replaced in Jan 2014 with brand new, all season tires. No road test was performed then. In reality, my car never left the service area where drivers wait for a service representative fill out the initial paperwork. Instead, the service rep took it upon himself to assess my right rear tire and declare there was a manufacturer defect. He tugged at the nozzle on the tire and then sent me on our way. He didn't even offer to have my car washed like in the past. That tire, at the very least, should have been replaced. In Jan 2015, I got into a near fatal accident, despite the fact that I was driving below the speed limit on a side street in a residential area. This should not have happened with brand new, all season tires, brakes and an alignment. If you're referring to a road test, is it the one in which I drove less than a block from the collision center with a mechanic in the passenger seat on a clear and sunny day earlier this year (2015)? Of course, the mechanic said he found nothing wrong, but I had no idea this was your definition of a road test. I'm not a professional in cars nor mechanics and didn't know that supposed to be one. [redacted] had arranged that because the TPS light lit up on my dashboard the same day I picked up my vehicle from your collision shop in Feb 2015. I had also reported this to my insurance adjuster and further explained to [redacted] that my car feels unstable when I drive it, especially in rain and snow. This is still an issue. You also have not addressed the fact that my tires were not 1/4 or 1/8 the tire depth, which were replaced again in Feb 2015. I had to pay a surcharge to bring my tires to code, which should've been done back on Jan 2014. As for my CD player, how do you explain what happened? How did 1 of 6 CDs remove itself from the CD chamber, and find itself in the top glove compartment while the other 5 remained intact inside the CD player? If you're unwilling to bear the cost to fix my CD player, and also replace my brakes and tires with new ones, I am not closing my complaint. Again, my car, which I purchased new in 2009, now has all these problems because of the poor workmanship by your company. ]
From,
[redacted]
We apologize to Mr. [redacted] for the delay in processing the cancellation of the extended warranty. [redacted], our GM, has been in contact with him and advised the cancellation has been submitted and a refund check will be sent via overnight mail to his bank. He was also advised as to why...
the money was going to the bank instead of to him directly.We deeply regret the inconvenience this matter has caused Mr. [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have received a check for $4915.37 which has not yet cleared my account. After coming to a written agreement (attached) with [redacted] [redacted], Prime Toyota GM, he called regarding the credit card dispute (attached) I initiated on 11/27/17. He asked me to pay for the pump parts but not the labor which caused the engine failure. He then verbally agreed to "let it go and move on". I require a written guarantee that [redacted] is in agreement to the refund to my credit card in the amount of $2,254.29. Until the check clears and I am in receipt of written agreement from Prime Toyota to the full credit card refund this matter cannot be resolved.Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am requesting a mediation. The staff that sold me this vehicle did not know or lied that the vehicle was all wheel drive([redacted]). The staff should have been educated about this crossover vehicle before it was sold! The people that sold me the car either lied or was not educated! It's not my problem! I should not have to spend over 1000.00 dollars or more for winter tires and chains because of your staffs lack of education of the vehicle or unethical behavior. Look at my purchase history, in the last 10 years I have had 3 vehicles not including this one and they were ALL "All Wheel Drive" cars. I am requesting you guys trade this car for a all wheel drive vehicle for the duration of my lease. That seems like a reasonable request to make many wrongs right. I didn't misinform myself, your staff misinformed me. Also, corporate told me what your staff told me, until I told them to check, and that line was recorded. However, I don't have money to waste I'm a mother, small business owner and L1-Student. But like most Americans these days, we do not have extra money to burn. I paid money for what I was told was what I wanted and now finding out its not, I want you guys to take responsibility for at least one of the many mistakes this staff of 3 (GM, Sales person and Finance person) made. Regards,
[redacted]
We sincerely apologize for the oversight; we have been in contact with the customer and a check for reimbursement should be received within the immediate future. The management apologizes for the inconvenience this has caused.
[In the last year and a half, I have suffered much mistreatment at the hands of both Prime Collision and the Service Center. My CD player did not happen to break down on its own. How do you explain that when I picked up my vehicle back in December 2014, one of my CDs from the CD player was placed in the top glove compartment while the other 5 sat in the CD player? Someone from the auto body shop touched the CD player in my car and ruined it. That exact moment, I told the secretary, emailed [redacted] and left her a voicemail message regarding this. Next, when I picked up my car from your shop in Feb 2015, the TPS sensor light quickly lit up afterwards, which I reported to my insurance adjuster and later brought to the Service Center to fix. When I reported this, one of the representatives wrote it off as a manufacturer defect with one of my tires, which was supposed to be replaced back in Jan 2014. As for my brakes and any other issues with my tires, I did immediately tell [redacted] that my car does not drive like it used to. One of the mechanics from the body shop actually sat in my car in the passenger seat while I drove my car for a short time on the VFW Parkway. However, to this day, my car swerves on the highway and in inclement weather. I feel so cheated out of my hard earned money and scammed by both Prime facilities. Your managers are not willing to the responsibility for the poor work performed on my car, and my safety is in jeopardy when the winter weather returns. ]
From,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The customer is correct only in so far as the sales tax was not properly included in the finance contract and not charged to him in the normal fashion. Following the transaction, the business office reached out to the customer and it was agreed that he would pay the sales tax as is appropriate....
During this conversation, the customer stated he did not have the money available to him immediately. A follow-up discussion was then agreed to between the business manager and customer. With regard to the contract discussion, the interest rate was properly administered and disclosed to the customer. The customer is responsible for the sales tax on the property they purchase, however, in this particular case, because the paperwork was completed in error we have refunded the customer the original deposit amount.We apologize for any inconvenience the paperwork error may have caused the customer.
On April 17, 2015 I came to [redacted] dealership in Hanover Mass for to buy [redacted] 2014 [redacted]. [redacted] was my salesman. After we finish to discuss about a car ([redacted] 2014 [redacted]c) and a rice. We were agree(both side, me dn [redacted]). And then [redacted] asked me have to make a deposit for dealer will hold up this car for me to be waiting for tomorrow I will come back to do and finish paperwork with dealer before I will take my car go home. He asked me; Deposit $15,000.00. I was very happy with my deposit and I told him about $15,000.00 for a down payment should give to him tomorrow when I come back to do a paperwork with dealer. He was ok with me. Now I can make a deposit $1000.00 (one thousand dollars) by my [redacted] card, tomorrow I will come back here and pay the rest of it. Before I made a deposit to him, I asked him all over, all over, all over again for 5 times about: “I make a deposit to you on this car, it should be my car, is it right? Are you sure with me about: you and your dealership will hold up this care for me and don’t sale to anybody else, I wouldn’t like you to call me tomorrow and say my car sold to somebody. I wouldn’t like to hear about it would you please + 5 times. [redacted] answered to me as following as: “Don’t worry about that, you were worry about that too much and you talk too much. I will promise with you about your care after you deposit I will have a responsibility with you if anybody touch your car and no one can sale your car to anybody. I said to him: “you said that to me. Now I trust you and I make a deposit $1000.00 to you and you have a responsibility with me and my car after you received my deposit.” [redacted] answered: “Yes, I’m sure with you about it, that is my responsibility with my customers. You don’t have to be worry about that.” [redacted] took my [redacted] card to do a deposit for me. After that I left dealer and went home. Tomorrow 4/18/2015 at 9:30 am early in the morning [redacted] called and say to me: Your car sold out to somebody else. YOu come back to see me in today. I came back to see him and he asked me take another car with another $20,000 more on year 2015. Is that his responsibility to me by that way? or he cheated me by he wants to make more money on me That was not the way to make money from customers. That was not nice in a business. He asked me $20000.00 more to him. I can’t afford for that money He wanted to make more money from me, so do I? and then I asked him return my deposit back to me plus $10,000 to me. He asked [redacted] (sales manager) came out to see me with all uneducated and profane language with to be rude to me as following: He ([redacted] said: 1-take car 2015 with another $20,000 more. 2-I have my attorney group and their telephone number, do you want to call them?. 3-Non refundable your deposit. 4-you get the [redacted] out here. I don’t have time to talk with your. 5-With some profane languages and he walk away from me. That was not nice from sale manager to a new customer. With my statement above. Really they breached of contract and breach of promise to me. Before they took my money, they promise to me many things very excellent. After that they want to rob my money away from me. They opened a business to do a robbery, aren’t they? Is that responsibility to me by this way. If you are on my side, are you angry them? what should you do them? What does a law say to this cause?. I would like to request Revdex.com would you please settle this case for me by the Commonwealth of Mass Law.Regards,
[redacted]
We have complied with the agreement - the customer was sent and cashed a reimbursement check and also received a refund to her credit card. We request that this matter be closed.
By way of background on this transaction, [redacted] was employed as a technician at Infiniti at the time of sale on 4/11/17. The 2008 [redacted] at the basis of this complaint, was taken in on trade on/or around 4/11/17. Mr. [redacted] expressed interest in purchasing the vehicle and was...
advised by the sales team the vehicle would need to be inspected by the shop and then they would be able to provide a sale price. Mr. [redacted] was insistent saying he had personally looked at the vehicle, and since as a technician he was qualified to complete the inspection that he should allowed to buy it. Mr. [redacted] stayed later after work that night so that he could complete the transaction the same day. As mentioned in the compliant the vehicle has significant aftermarket modifications to the engine. Mr. [redacted] purchased the vehicle with that knowledge and understanding. We are aware that Mr. [redacted] purchased equipment from the previous owner that would have enabled him to modify the engine’s performance. In speaking to another technician in the shop he expressed the opinion that the major engine damage was consistent with a downshift to low gear from high speed. Mr. [redacted] had a number of conversations with [redacted], General Manager at the time, after receiving the settlement from the insurance company. He requested that the dealership cover the additional money owed on the loan. Mr. [redacted] explained to Mr. [redacted] that it was his belief the additional money owed on the loan was not the responsibility of the dealership. On/or around 7/11/17, Mr. [redacted] submitted his resignation to Prime Infiniti of Hanover. We stand by Mr. [redacted]'s decision and do not feel it is the responsibility of the dealership to pay the balance of Mr. [redacted]’ loan.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
When I accepted their last response on 12/22/17 I did not by any means intend to indicate that the matter was resolved. It was a mistake and I hereby request that the complaint be re-opened.I emailed [redacted] (copied herein), service manager for Prime Toyota, on January 1st, 2018 that he could arrange to view my destroyed engine and parts by calling the owner/mechanic, ** [redacted], at [redacted]. I also let him know that I am still without my car due to the ongoing engine replacement/repairs. He has neither responded to me nor called Mr. [redacted] to schedule an appointment. Attached is a brief letter from my mechanic that he found a foreign metal bolt in the wreck of engine parts that caused the catastrophic seizure of my engine. When I first picked up my car from Prime Toyota, there was a (new) metallic noise upon engine startup. The check engine light came on within an hour of driving the vehicle so I called the Prime Toyota service advisor, [redacted], to let them know something was wrong with my car and to schedule an appointment to bring it back in. Before I could get my car there the engine seized from the foreign metal bolt lodging itself into the working mechanics of the engine.Since this matter is not yet resolved and my damages (incurred as a result of their technicians malpractice) remain at the estimated cost of $5,000, I request that the complaint be re-opened. Thank you for your time and consideration. Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry the customer is unhappy with the resolution provided; however, the part warranty is out of Prime Honda's control. We contacted [redacted] on behalf of the customer at the time of the most recent visit and the two door lock cylinders were covered as a good will gesture by [redacted].
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
GMC has willfully violated state and federal laws by initiating multiple unauthorized phone calls to my private cell phone where they had been asked not to disturb at least two times during the previous calls. GMC will have to compensate me for my damages, otherwise I will file a lawsuit against them in the court of law for violating the Telephone Consumer Protection Act (TCPA). I calculate my damages to be around $6,000.
Regards,
[redacted]
We are sorry and regret that this sequence of events has caused inconvenience to the customer. The General Manager reached out to the customer and offered to have his car towed to our service department, at no cost to him, in order to repair the vehicle. The offer was rejected. We received confirmation from [redacted] that the contract is active and we would like the opportunity to repair the vehicle for him.
**. [redacted] expressed interest in a vehicle located at a different Prime dealership. He was advised that the other dealership was already in discussion with a customer on the same vehicle. **. [redacted] put a deposit to place a hold on the vehicle in the event the other customer did not...
purchase. Sale figures were discussed and he was presented with an option worksheet that showed what he could buy the car for and what his payment could be should the car be available. The worksheet was stamped “with bank approval” as we are not the bank and this is an estimate. It is this document **. [redacted] is misconstruing as a final sale contract. (A copy of the Retail Disclosure worksheet is available upon request.) A sale was never consummated. Upon his return to the dealership on Saturday, **. [redacted] was informed the other customer had, in fact, decided to purchase the vehicle. **. [redacted] became irrational, belligerent and threatened to sue the dealership. **. [redacted] was advised that we could work with him on locating a different vehicle comparable to the one he was interested in or we could refund his deposit. After explaining to him what his choices were, **. [redacted] threatened to sue the dealership and he subsequently was asked to leave the dealership to prevent further disruption. **. [redacted] has not contacted us with his preference, therefore a refund of his deposit is in process.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[You have not stated how you're willing to work with me. You've already stated that you're not going to repair my CD player, fix my brakes or tires. You haven't even apologized for the incident in June 2015 when I brought my car in for a simple inspection, but wasn't even notified when my car was ready, which, by the way, almost cost me my job. You've also said nothing about the rude, uncooperative and unprofessional behavior and actions displayed by both managers at the collision center and the service center. They only ignored me, which has caused this situation to escalate to this point.In Sept or Oct 2014 when I brought my car to the service center, the low tire pressure indicator lit up on my dashboard, even though all 4 tires were just replaced in Jan 2014 with brand new, all season tires. No road test was performed then. In reality, my car never left the service area where drivers wait for a service representative fill out the initial paperwork. Instead, the service rep took it upon himself to assess my right rear tire and declare there was a manufacturer defect. He tugged at the nozzle on the tire and then sent me on our way. He didn't even offer to have my car washed like in the past. That tire, at the very least, should have been replaced. In Jan 2015, I got into a near fatal accident, despite the fact that I was driving below the speed limit on a side street in a residential area. This should not have happened with brand new, all season tires, brakes and an alignment. If you're referring to a road test, is it the one in which I drove less than a block from the collision center with a mechanic in the passenger seat on a clear and sunny day earlier this year (2015)? Of course, the mechanic said he found nothing wrong, but I had no idea this was your definition of a road test. I'm not a professional in cars nor mechanics and didn't know that supposed to be one. [redacted] had arranged that because the TPS light lit up on my dashboard the same day I picked up my vehicle from your collision shop in Feb 2015. I had also reported this to my insurance adjuster and further explained to [redacted] that my car feels unstable when I drive it, especially in rain and snow. This is still an issue. You also have not addressed the fact that my tires were not 1/4 or 1/8 the tire depth, which were replaced again in Feb 2015. I had to pay a surcharge to bring my tires to code, which should've been done back on Jan 2014. As for my CD player, how do you explain what happened? How did 1 of 6 CDs remove itself from the CD chamber, and find itself in the top glove compartment while the other 5 remained intact inside the CD player? If you're unwilling to bear the cost to fix my CD player, and also replace my brakes and tires with new ones, I am not closing my complaint. Again, my car, which I purchased new in 2009, now has all these problems because of the poor workmanship by your company. ]
From,
[redacted]
We apologize to Mr. [redacted] for the delay in processing the cancellation of the extended warranty. [redacted], our GM, has been in contact with him and advised the cancellation has been submitted and a refund check will be sent via overnight mail to his bank. He was also advised as to why...
the money was going to the bank instead of to him directly.We deeply regret the inconvenience this matter has caused Mr. [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have received a check for $4915.37 which has not yet cleared my account. After coming to a written agreement (attached) with [redacted] [redacted], Prime Toyota GM, he called regarding the credit card dispute (attached) I initiated on 11/27/17. He asked me to pay for the pump parts but not the labor which caused the engine failure. He then verbally agreed to "let it go and move on". I require a written guarantee that [redacted] is in agreement to the refund to my credit card in the amount of $2,254.29. Until the check clears and I am in receipt of written agreement from Prime Toyota to the full credit card refund this matter cannot be resolved.Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am requesting a mediation. The staff that sold me this vehicle did not know or lied that the vehicle was all wheel drive([redacted]). The staff should have been educated about this crossover vehicle before it was sold! The people that sold me the car either lied or was not educated! It's not my problem! I should not have to spend over 1000.00 dollars or more for winter tires and chains because of your staffs lack of education of the vehicle or unethical behavior. Look at my purchase history, in the last 10 years I have had 3 vehicles not including this one and they were ALL "All Wheel Drive" cars. I am requesting you guys trade this car for a all wheel drive vehicle for the duration of my lease. That seems like a reasonable request to make many wrongs right. I didn't misinform myself, your staff misinformed me. Also, corporate told me what your staff told me, until I told them to check, and that line was recorded. However, I don't have money to waste I'm a mother, small business owner and L1-Student. But like most Americans these days, we do not have extra money to burn. I paid money for what I was told was what I wanted and now finding out its not, I want you guys to take responsibility for at least one of the many mistakes this staff of 3 (GM, Sales person and Finance person) made. Regards,
[redacted]
We sincerely apologize for the oversight; we have been in contact with the customer and a check for reimbursement should be received within the immediate future. The management apologizes for the inconvenience this has caused.
[In the last year and a half, I have suffered much mistreatment at the hands of both Prime Collision and the Service Center. My CD player did not happen to break down on its own. How do you explain that when I picked up my vehicle back in December 2014, one of my CDs from the CD player was placed in the top glove compartment while the other 5 sat in the CD player? Someone from the auto body shop touched the CD player in my car and ruined it. That exact moment, I told the secretary, emailed [redacted] and left her a voicemail message regarding this. Next, when I picked up my car from your shop in Feb 2015, the TPS sensor light quickly lit up afterwards, which I reported to my insurance adjuster and later brought to the Service Center to fix. When I reported this, one of the representatives wrote it off as a manufacturer defect with one of my tires, which was supposed to be replaced back in Jan 2014. As for my brakes and any other issues with my tires, I did immediately tell [redacted] that my car does not drive like it used to. One of the mechanics from the body shop actually sat in my car in the passenger seat while I drove my car for a short time on the VFW Parkway. However, to this day, my car swerves on the highway and in inclement weather. I feel so cheated out of my hard earned money and scammed by both Prime facilities. Your managers are not willing to the responsibility for the poor work performed on my car, and my safety is in jeopardy when the winter weather returns. ]
From,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The customer is correct only in so far as the sales tax was not properly included in the finance contract and not charged to him in the normal fashion. Following the transaction, the business office reached out to the customer and it was agreed that he would pay the sales tax as is appropriate....
During this conversation, the customer stated he did not have the money available to him immediately. A follow-up discussion was then agreed to between the business manager and customer. With regard to the contract discussion, the interest rate was properly administered and disclosed to the customer. The customer is responsible for the sales tax on the property they purchase, however, in this particular case, because the paperwork was completed in error we have refunded the customer the original deposit amount.We apologize for any inconvenience the paperwork error may have caused the customer.
On April 17, 2015 I came to [redacted] dealership in Hanover Mass for to buy [redacted] 2014 [redacted]. [redacted] was my salesman. After we finish to discuss about a car ([redacted] 2014 [redacted]c) and a rice. We were agree(both side, me dn [redacted]). And then [redacted] asked me have to make a deposit for dealer will hold up this car for me to be waiting for tomorrow I will come back to do and finish paperwork with dealer before I will take my car go home. He asked me; Deposit $15,000.00. I was very happy with my deposit and I told him about $15,000.00 for a down payment should give to him tomorrow when I come back to do a paperwork with dealer. He was ok with me. Now I can make a deposit $1000.00 (one thousand dollars) by my [redacted] card, tomorrow I will come back here and pay the rest of it. Before I made a deposit to him, I asked him all over, all over, all over again for 5 times about: “I make a deposit to you on this car, it should be my car, is it right? Are you sure with me about: you and your dealership will hold up this care for me and don’t sale to anybody else, I wouldn’t like you to call me tomorrow and say my car sold to somebody. I wouldn’t like to hear about it would you please + 5 times. [redacted] answered to me as following as: “Don’t worry about that, you were worry about that too much and you talk too much. I will promise with you about your care after you deposit I will have a responsibility with you if anybody touch your car and no one can sale your car to anybody. I said to him: “you said that to me. Now I trust you and I make a deposit $1000.00 to you and you have a responsibility with me and my car after you received my deposit.” [redacted] answered: “Yes, I’m sure with you about it, that is my responsibility with my customers. You don’t have to be worry about that.” [redacted] took my [redacted] card to do a deposit for me. After that I left dealer and went home. Tomorrow 4/18/2015 at 9:30 am early in the morning [redacted] called and say to me: Your car sold out to somebody else. YOu come back to see me in today. I came back to see him and he asked me take another car with another $20,000 more on year 2015. Is that his responsibility to me by that way? or he cheated me by he wants to make more money on me That was not the way to make money from customers. That was not nice in a business. He asked me $20000.00 more to him. I can’t afford for that money He wanted to make more money from me, so do I? and then I asked him return my deposit back to me plus $10,000 to me. He asked [redacted] (sales manager) came out to see me with all uneducated and profane language with to be rude to me as following: He ([redacted] said: 1-take car 2015 with another $20,000 more. 2-I have my attorney group and their telephone number, do you want to call them?. 3-Non refundable your deposit. 4-you get the [redacted] out here. I don’t have time to talk with your. 5-With some profane languages and he walk away from me. That was not nice from sale manager to a new customer. With my statement above. Really they breached of contract and breach of promise to me. Before they took my money, they promise to me many things very excellent. After that they want to rob my money away from me. They opened a business to do a robbery, aren’t they? Is that responsibility to me by this way. If you are on my side, are you angry them? what should you do them? What does a law say to this cause?. I would like to request Revdex.com would you please settle this case for me by the Commonwealth of Mass Law.Regards,
[redacted]
We have complied with the agreement - the customer was sent and cashed a reimbursement check and also received a refund to her credit card. We request that this matter be closed.
By way of background on this transaction, [redacted] was employed as a technician at Infiniti at the time of sale on 4/11/17. The 2008 [redacted] at the basis of this complaint, was taken in on trade on/or around 4/11/17. Mr. [redacted] expressed interest in purchasing the vehicle and was...
advised by the sales team the vehicle would need to be inspected by the shop and then they would be able to provide a sale price. Mr. [redacted] was insistent saying he had personally looked at the vehicle, and since as a technician he was qualified to complete the inspection that he should allowed to buy it. Mr. [redacted] stayed later after work that night so that he could complete the transaction the same day. As mentioned in the compliant the vehicle has significant aftermarket modifications to the engine. Mr. [redacted] purchased the vehicle with that knowledge and understanding. We are aware that Mr. [redacted] purchased equipment from the previous owner that would have enabled him to modify the engine’s performance. In speaking to another technician in the shop he expressed the opinion that the major engine damage was consistent with a downshift to low gear from high speed. Mr. [redacted] had a number of conversations with [redacted], General Manager at the time, after receiving the settlement from the insurance company. He requested that the dealership cover the additional money owed on the loan. Mr. [redacted] explained to Mr. [redacted] that it was his belief the additional money owed on the loan was not the responsibility of the dealership. On/or around 7/11/17, Mr. [redacted] submitted his resignation to Prime Infiniti of Hanover. We stand by Mr. [redacted]'s decision and do not feel it is the responsibility of the dealership to pay the balance of Mr. [redacted]’ loan.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
When I accepted their last response on 12/22/17 I did not by any means intend to indicate that the matter was resolved. It was a mistake and I hereby request that the complaint be re-opened.I emailed [redacted] (copied herein), service manager for Prime Toyota, on January 1st, 2018 that he could arrange to view my destroyed engine and parts by calling the owner/mechanic, ** [redacted], at [redacted]. I also let him know that I am still without my car due to the ongoing engine replacement/repairs. He has neither responded to me nor called Mr. [redacted] to schedule an appointment. Attached is a brief letter from my mechanic that he found a foreign metal bolt in the wreck of engine parts that caused the catastrophic seizure of my engine. When I first picked up my car from Prime Toyota, there was a (new) metallic noise upon engine startup. The check engine light came on within an hour of driving the vehicle so I called the Prime Toyota service advisor, [redacted], to let them know something was wrong with my car and to schedule an appointment to bring it back in. Before I could get my car there the engine seized from the foreign metal bolt lodging itself into the working mechanics of the engine.Since this matter is not yet resolved and my damages (incurred as a result of their technicians malpractice) remain at the estimated cost of $5,000, I request that the complaint be re-opened. Thank you for your time and consideration. Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry the customer is unhappy with the resolution provided; however, the part warranty is out of Prime Honda's control. We contacted [redacted] on behalf of the customer at the time of the most recent visit and the two door lock cylinders were covered as a good will gesture by [redacted].
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
GMC has willfully violated state and federal laws by initiating multiple unauthorized phone calls to my private cell phone where they had been asked not to disturb at least two times during the previous calls. GMC will have to compensate me for my damages, otherwise I will file a lawsuit against them in the court of law for violating the Telephone Consumer Protection Act (TCPA). I calculate my damages to be around $6,000.
Regards,
[redacted]