Priceline.com

Complaint: [redacted]
I am rejecting this response because I haven't yet checked my credit card to see that the charges have been removed.  Also, although I have been communicating with Priceline, and have been told that I would not be charged for a "no show" at the [redacted], I didn't actually see an email fromthe Revdex.com stating that. 
 I have attached the innkeepers statement about when she had the office open, and the photo of the record of the time of my phone call to the hotel on my phone.  I have also attached the original reservation email.  Although Priceline and the innkeeper state that the check in hours are from 1:30 to 10 pm, I don't see that information on my hotel reservation.
Also, I havent' yet filed a complaint with the Revdex.com regardig the hotel itself, and I would like a complaint on record with the above information directly associated with the Inn there as well for other consumers to reference when making travel plans.
Sincerely,
[redacted]

We are in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the [redacted] Hotel is not a 2.5 star property as requested.
 
Desired Settlement:
“Cancel my itinerary or give me a true 2.5 star hotel.”
 
We are sorry that the consumer is not satisfied the 2.5 star
Name Your Own Price/Express Deals hotel accommodations at the [redacted] Hotel, and would like a change or refund.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this case, the consumer
selected a reservation that provided greater savings and less flexibility.
 
Additionally, we evaluate each participating hotel on many
different criteria, including guest satisfaction. We have researched to find
that this hotel does meet our expectations for the 2.5 star rating selected on
our website. Please note, our competitors rate this hotel as follows:
[redacted].com = 3 stars
[redacted].com=3 stars
[redacted].com
= 3 stars



We are sorry the consumer’s selected reservation is
non-refundable and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-07-23 00:56:15



Please
Review Your Request











































2½ Star Moderate-Plus Hotel

Which hotel will I get?

Check-In Date:

Sunday, July 26,
2015

Check-Out Date:

Wednesday, July
29, 2015

Region

[redacted] [redacted]

City Areas:
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

3










 























Offer Price Per Room, Per Night:

US$ 125.00

Travel
Insurance:


US$
15.00




Subtotal:

US$ 375.00

Taxes and Service Fees:

US$ 66.45

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 441.45

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.


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Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.


Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important
Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Revdex.com,
Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. The consumer
agreed to the following terms and conditions:
Important Information


























•




Your airline tickets are
non-refundable, non-transferable and non-changeable.




•




Your tickets will be round-trip, coach class tickets
issued on one of Priceline's partner airlines. You must
fly on the flights assigned to you. Upgrades and standbys are not
available. If you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservation. If any part of the
ticket is unused it has no value after ticketed departure time.




•




Name Your Own Price tickets issued through Priceline are
not eligible for frequent flyer miles. Priceline customers are protected by
the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




You will be issued electronic tickets. Remember to bring
a valid government-issued photo ID with you to check-in. If you are traveling outside
the U.S., all travelers will need a valid passport and you may also need to
show additional documentation at your
destination and/or in connecting countries.








Initial
Here:




**




I have read, accept and agree
to abide by Priceline.com's terms and conditions and privacy policy.



We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint:[redacted]
I am rejecting this response because: We did let the front desk attendant know that we wouldn't be staying there the same night we checked into the hotel. She was working by herself but had 3 or 4 friends hanging out with her in the lobby. A maid would have also noticed that the beds, towels, toiletries, etc. were untouched every day. 
Sincerely,[redacted]

The consumer contacted priceline on Friday,
Apr 03, 2015 at 10:45:42 AM ET, requesting to cancel the one night stay reservation.
 
Attached
hereto is a copy of the consumer’s contract page indicating that the consumer
selected a reservation with the following cancel policy:
 
·       
For
the room type you've selected, you can cancel your reservation for a full
refund up until noon on Thursday, April 2nd (local hotel time). If you decide
to cancel your reservation anytime between noon on Thursday, April 2nd and noon
on Friday, April 3rd (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, April 3rd).
 
We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
This checkout
page for trip number [redacted] was submitted on 2015-04-02 14:36:49






[redacted]

 
[redacted]
Freebies:
Hotel Freebies:
Free
breakfast and free parking


Check-In: Fri, Apr 3, 2015Check-Out: Sat, Apr 4, 2015
Room Type:
Deluxe Queen Room
with Two Queen Beds ~ Non~Smoking
- Booked for
double occupancy
Flexible Cancellation
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, April
2nd (local hotel time). If you decide to cancel your reservation anytime
between noon on Thursday, April 2nd and noon on Friday, April 3rd (local
hotel time), the hotel requires payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Friday, April 3rd).































Summary of
Charges

Room Cost

$74.99

Rooms

1

Nights

1

Room Subtotal

$74.99

Taxes & Fees

$7.32

Total Charges

$82.31

Prices are in USD

generateNonRefundFlex("FLEXIBLE_CANCELLATION");


$(document).ready(function() {
_gaq.push(['_trackEvent', 'HotelRetailSetiBaseline', 'display', 'hotelInfo',0,true]);
});

Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This
person must present a valid photo ID and credit card at check-in.








Room 1





Use
this name for all rooms



//function to display same first ,Middle and last name for all the rooms.
function useThisNameForAllRooms(numOfRooms){
for (var iR=2; iR<=numOfRooms; iR++) {
document.getElementById("bookFirstName"+iR).value = document.getElementById("bookFirstName").value;
document.getElementById("bookLastName"+iR).value = document.getElementById("bookLastName").value;
}
}//end function

//function to open pop up for Taxes and Fees.
function taxesFeesInfoPopup(IHGProperties,mTaxes,mFees, countryCode, pclnTaxApplied){
var theRoomAction = "/taxesFeesPop.do?jsk=344b050a364a050a20150402182001069010216557&amp;plf=PCL...⇄ /> var napp="null";
if(napp == 'Y' || napp == 'y'){
window.location.href = "/hotel" + theRoomAction + "&mTaxes="+mTaxes + "&mFees="+mFees + "&pclnTaxApplied="+pclnTaxApplied +"&IHG="+IHGProperties + "&negotiatorapp=Y";
}else{
window.open("/hotel" + theRoomAction + "&mTaxes="+mTaxes + "&mFees="+mFees + "&pclnTaxApplied="+pclnTaxApplied +"&IHG="+IHGProperties,'DESC','toolbar=no,location=no,directories=no,status=...⇄
}
}

window.jQuery || document.write('<script type="text/javascript" src="/sharedapps/js/jquery-1.4.2.min.js"><\/script>')

window.jQuery().fancybox || document.write('<script type="text/javascript" src="/sharedapps/js/jquery.fancybox-1.3.4.pack.js"><\/script>')



$(document).ready(function() {
_gaq.push(['_trackEvent', 'HotelRetailSetiBaseline', 'display', 'hotelSOC',0,true]);
});



function tcPop() {
var tcUrl = "http://www.priceline.com/privacypolicy/terms_en.html?jsk=344b050a364a050a201504...⇄
window.open(tcUrl,'TermsAndConditions','toolbar=no,location=no,directories=no,st...⇄
}
function privacyPolicy() {
var ppUrl = "http://www.priceline.com/privacypolicy/privacypolicy_en_smalltemplate.asp?jsk=3...⇄
window.open(ppUrl,'PrivacyPolicy','toolbar=no,location=no,directories=no,status=...⇄
}


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important
Information
·     
Room
Description: Deluxe 2
Queen Beds Non-Smoking With Free Wifi, Microwave, Refrigerator
·     
Rate
Description: Websaver
- Full pre-payment required upon booking
·     
Hotel
Freebies Details:
Free breakfast and free parking
·      Cancel
Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund
up until noon on Thursday, April 2nd (local hotel time). If you decide to
cancel your reservation anytime between noon on Thursday, April 2nd and noon
on Friday, April 3rd (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, April 3rd).
·     
Guarantee
Policy: Reservation is guaranteed for arrival on the confirmed check-in date
only. If you don't
check-in to the hotel on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
·     
Your
credit card is charged the total cost above at time of purchase. Prices and
room availability are not guaranteed until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
Pet
Policy: Pets Welcome:
One Well behaved Family Pet Per Room. Guest Must Notify Front Desk Upon
Arrival. Guest Is Liable For Any Damages. In Consideration Of All Guests,
Pets Must Never Be Left Unattended In The Guests Room.
·     
All
rooms are booked for double occupancy (i.e. 2
adults) and accommodations for more than two adults are not guaranteed.
·     
The
reservation holder must present a valid photo ID and credit card at check-in.
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkout. These charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or minibar charges) and
are not included in the room rate.

















Initial Here:



I have read and agree to abide by the Terms and
conditions and privacy policy.

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservations at the [redacted] for Trip Numbers [redacted] and
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you are requesting for a refund since
your hotel does not have your reservations on file. We contacted the Hyatt
[redacted] and verified with [redacted] at the front desk that your reservations are
confirmed for both request numbers [redacted] and [redacted]. For reference,
the hotel has provided the confirmation numbers of each room for both
reservations. Please see below:
 
Confirmation Number [redacted] - [redacted]
Confirmation Number [redacted] - [redacted] Confirmation Number [redacted] - [redacted]
 
We are sorry; however, since your reservations are
confirmed no refunds can be issued.
 
Thank you for choosing to contact us. I hope you found my
email helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Mr[redacted]
 
Thank you for taking the time to contact us regarding
your reservation at th[redacted] for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that you encountered issues at your hotel.
We reviewed your booking and we apologize for the inconvenience. Rest assured
that your issue has been documented and shared to our management team. A refund
in the amount of 52.22 CAD which is equal to 20% of your total reservation cost
was processed. If you need to check the status of your refund, please contact
your bank directly to inquire about their processing time. This compensation is
not intended to place a value on your experience. It is meant to emphasize our
commitment to you as our customer, and encourage you to use our website for
your travel needs.
 
Thank you for giving us the opportunity to assist you and
we thank you for your time.
 
Sincerely,
 
Frich [redacted]
Executive Offices

Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a...

reservation with the following cancel policy:
 
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, January 6th (local hotel time). If you decide to cancel your reservation anytime between noon on Wednesday, January 6th and noon on Friday, January 8th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, January 8th).
 
Sincerely,
 
N D[redacted]
Executive Offices

From: [redacted]] Sent: Tuesday, September 20, 2016 3:43 PMTo: Revdex.com...

<[email protected]>Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   Re [redacted]  I had no problem taking my trip, though little was done on behalf of priceline.  My complaint was based on whether my trip would be interrupted or more costly.  Since those 2 things did not occur, I will close my complaint.   Thank you, [redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number
[redacted]
class="MsoPlainText"> 
We are writing you today to let you know that we received
your concerns from one of our Priceline Senior agents.
 
We understand your concern about intending to book the
reservation in Canadian currency. We reviewed your issue and made a one-time
exception to refund the difference in currency if you had booked your
reservation in Canadian. Based on the exchange rates on the day you booked your
reservation, we have come up to a difference in the amount of $34.78. A refund
request has been submitted to our management team and once approved, the refund
can take place within 14 days.
 
Thank you for giving us the opportunity to assist you and
we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

I call the hotel as soon as I found out the flight was going to be delayed and I told them that we were not going to be able to check in until the next day, [redacted] from the hotel told me when I arrived at the hotel that we were considered a NO SHOW and that they would have to find us a room, so we waited an hour for them to get us a room, so in reality there was no room being held for us when we arrived. I understand your policy no need to send it, I got [redacted] thanks I will just have to use another service provider.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The price that I received was not a significant savings.  The price that both [redacted] and [redacted] are offering were the same and are now even cheaper than what I paid.  Claiming that I cannot change a reservation do to a lowered price, would indicate that I actually paid a reduced price, which I did not.  If the service providers are willing and able to give me a lower price AND be flexible, there is no reason that Priceline can't match that level of service.  Not providing flexibility simply because you WON'T is a bad practice.
To make matters worse, when I called to straighten this matter out, your service representatives gave me misinformation and could not answer my questions.  Then when I asked where I could voice my compliant, I was told that couldn't.  Had I known how terrible the service had been, I never would have booked through Priceline.  I even searched the website for a feedback section and there was none.  If if I do not receive a way to provide feedback after all is said and done, I'll make sure to find sites to post my experience to make other potential customers aware of Priceline's poor practices.
No I am not satisfied with that response.  It means that the customer service remains poor, other customers will be exposed to that poor service, and nothing changes.  It's disheartening to know that companies like Priceline still operate in this manner.
Sincerely,
[redacted]

The consumer purchased
an Express Deals hotel room reservation and the hotel charged a $15 parking
fee.
0.0001pt 0.5in;">Customers’ Desired
Settlement:   “I would like the $15 parking fee credited back to me as
this was not disclosed up front in the fees.”
Attached hereto is a copy
of the consumer’s contract page indicating that the consumer’s selected reservation
does not include free parking as an amenity.
The consumer’s selected
reservation includes the following guaranteed amenities.
Guaranteed
Amenities:



Business Center

Free Internet

Free Breakfast


Indoor or Outdoor Pool

Fitness Center



This checkout page for trip number [redacted]93 was
submitted on 2016-01-03 17:51:20
2½ Star Hotel
[redacted]
$67/night
Save
16% or more*
.
Area:


Perfectly positioned for both
business and leisure travel, this exciting area stretches from the Disneyland
Resort to the Garden Grove Hospital Medical Center, and serves as the... (Click for full
Description)


Star Rating:


What hotel is this?


Guest Score:


Rated 
7.0
out of 10 (or higher)


Guaranteed Amenities:



Business Center
Free Internet
Free Breakfast

Indoor or Outdoor Pool

Fitness Center


Check In:


Wed Jan 27, 2016


Check Out:


Thu Jan 28, 2016


Rooms:


1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
 
    All rooms will accommodate up to 2 adults.


Choose Bed:






$67
per night


2 Queen Beds - Nonsmoking Room





$67
per night


1 King Bed - Accessible
Nonsmoking Room





$80
per night


2 Queen Beds - Nonsmoking Suite





$100
per night


Queen Bed - Nonsmoking Suite



Reservation Names:
age 21 or older


Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:

Room 2
First:
MI:
Last
Name:

Room 3
First:
MI:
Last
Name:

Room 4
First:
MI:
Last
Name:

Room 5
First:
MI:
Last
Name:

Room 6
First:
MI:
Last
Name:

Room 7
First:
MI:
Last
Name:

Room 8
First:
MI:
Last
Name:

Room 9
First:
MI:
Last
Name:


[redacted]
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this areaView a larger map
»
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family, job loss or other specified events.

24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges
Price
per night:


$67


Rooms:


1


Nights:


1


Room Subtotal:


$67.00


Travel Insurance


$0.00 ( DECLINED )    + Add
now   Recommended! 
  (remove)



Taxes & Fees:


$18.09


Priceline Hotel Coupon:


-$0.00


Total Price:
All prices are in U.S. Dollar.


$85.09
85.09
85.09 0.00
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired


Mandatory
fee of is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot
be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.

Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy
by booking this room. I agree to the
Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

Room was misrepresented as the pictures show 2 beds in a [redacted], room called queen suite, details did not specify 1 queen bed or 2, only said queen suite and pictured 2 beds in photos, when my party of 4 arrived we had 1 bed. There was no other rooms available. Uncomfortable night, luckily I had a twin blow up matters with me, but one person had to sleep in a chair. Photos should be correct!!!

Revdex.com,
Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. As disclosed on
the consumer’s initialed contract page. The selected reservation is non-refundable.
We are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
My name might have not been on the the Master Card, but my name does appear on the account.
Also, my wife, who is the primary cardholder, was right there at the rental car counter for pick-up. 
I believe that PriceLine could have made an easy change to my wife's name. 
 
PriceLine is the only business I have ever used on-line that when information entered for a credit card transaction
does not agree with their policies (i.e. names not matching), but the money is still taken and you are notified that the reserved 
product/transaction is confirmed, until you go to pick up the product and are told at that time that there was a problem "but
you cannot have your money back."
PriceLine said this was to protect against fraud, however, they were the ones who profited fraudulently as they received money
for a product we did not receive. 
Sincerely,
[redacted]
 
PS. This is an easy IT fix but it is in their best interest to do so if the scam continues to work and be profitable.

Complaint: [redacted]
I am rejecting this response because: 
     The Priceline advertisement is subliminal.  It entices with a sense of assuredness that is not sincere.  As a novice "online" consumer,  I was unaware of this rigid structure.  My concern was to modify the dates I had chosen for car rental, because a mistake had been made. There should be an opportunity for redress, but I could not contact them.  Their system is not responsive to inquiry.  Priceline ignored the $22.00 for collision insurance they charged.  Since the dates requested were wrong, I made a commitment to continue their service. Therefore, how can they sequester $61.44 for a "need" they did not fulfill?
Sincerely,
[redacted]

I am not accepting 50% of the refund when I was told I would receive 100%. Also, it didn't take them 7-10 business days to charge me the money so why does it take so long to issue it back. I showed this company the transcript that showed them the response from their agent stating o would receive $142.84 once I rebooked another room through their website. I did it, and now am only being offered $71.42. This is clearly defrauding a consumer. So as I stated, I want all of my money and some other compensation for them holding on to my funds and putting through all this drama. First they cancelled my room mistakenly, then they booked another room that I didn't request, charged me for the trombone and made me pay a penalty to cancel, then they offered me all my money to spend more money with their company and when I do issue me only half of it.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

RevDex.com, Inc.
The consumer is requesting to change the
hotel reservation from a 3 night to a 2 night stay.
The consumer states:
 “booked for a hotel room
through priceline.com, staying 2 nights at the [redacted] in Chicago, IL. When
booking, I noticed I had mistakenly booked 3 nights instead of 2 nights.”
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms conditions of the purchase.
We are sorry
that we cannot change, cancel or refund the consumer’s selected purchase.
Sincerely,
N. D’Angelo
Priceline.com
This
contract for request number [redacted]49 was originally initialed on 2014-04-14
00:15:01

Please Review Your
Request














































4 Star Deluxe Hotel, North
Michigan Ave - River North Area


Which hotel will I get?




Check-In Date:




Friday, April 25,
2014




Check-Out Date:




Monday, April 28,
2014




Region




Chicago, IL




City Area:




North Michigan Ave - River North
Area




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Anthony W. Welcome




Number of Rooms:




1




Number of Nights:




3













































Offer Price Per Room, Per Night:




US$ 130.00





Travel
Insurance:




US$
15.00






Subtotal:




US$ 390.00





Taxes and Service Fees:




US$ 74.34





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 464.34




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD15.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.









Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear Mr. [redacted],
Roman">
 
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to add a night for your reservation. Our records show that you have
submitted a request to add a night; however, this was not confirmed. Our system
is indicating that the amount of this transaction exceeds the available balance
on the credit or debit card. We could not process the request and your card has
not been charged. You may use another credit or debit card and try this same
request again.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
[redacted]
Executive Offices