Priceline.com

According to the consumer,
the non-refundable, non-changeable terms and...

conditions of the Name Your Own
Price purchase were not disclosed prior to purchase.
 
On each consumers’ contract page (including the contract
page in question), we clearly and conspicuously place the following disclosure
regarding this issue labeled under Important Information.
Important Information
·       
If your request is accepted, Priceline
will immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
 
This checkout page for trip number
21092464394 was submitted on 2015-03-03 16:17:09



Please Review Your
Request













































1 Star Economy Hotel
Which hotel will I get?

Check-In Date:

Friday, April 17,
2015

Check-Out Date:

Monday, April 20,
2015

Region

Buffalo - [redacted]

City Areas:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

3










 























Offer Price Per Room, Per Night:

US$ 50.00

Travel
Insurance:


US$
15.00




Subtotal:

US$ 150.00

Taxes and Service Fees:

US$ 33.15

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 183.15

Have a coupon code? Apply Apply
Coupon Remove Coupon
This coupon is invalid or has expired












Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD15.00 per room per night. Details.



*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your credit card will
not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your
PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's
terms and conditions regarding hotel rooms and the use of the
priceline.com Web site by entering your initials when you submitted your
original request.






Initial Here:

I have read, accept and agree to abide by priceline.com's terms and conditions,
privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because I feel that this matter could have been avoided completely by having more than one space on the drivers name box to pick up the car. As I stated in my first email this situation could have been avoided had there been two space on the form for drivers. Also my stance hasn't changed. My wife still needs the car. I do not want to change ANYTHING about the length of the reservation. Nor am I asking for any kind of refund. If I cannot get this matter resolved I myself will never do business with Priceline.com again in the future nor would I recommend them to anybody else to use either. Had this not been a work related issue I would not even be having this complaint to file in the first place. I'm only asking for a name change. NOTHING ELSE!
Sincerely,
[redacted]

11.0pt;"> 
RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of  $1,586.44 is being processed.
Sincerely,
[redacted]
Priceine.com

Revdex.com, Inc.
We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Please note that the attachments provided by the consumer are screen shots of the website and not the consumer's booking for request number [redacted]. Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase, including the selected travel dates. We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally initialled on Sun Jan 4 00:21:26 EST 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Airfare Details
Depart:Fri, February 13, 2015
Return:Sun, February 15, 2015
[redacted]
Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.
Connections:Maximum of 1 connection each way. (layovers will be no longer than 3 hours)
Ticket Delivery:Electronic Tickets
Passengers:[redacted]
Aircraft:Jet aircraft
Summary of Charges
Airline Ticket Offer Price:
$140.00 per ticket
Govt Taxes, Airline Fees and Agent Fees:
$44.90 per ticket
Airline Ticket Trip Protection:
$0.00 Declined+ Add now Recommended!
Number of Tickets:
2
Airline Ticket Delivery:
$0.00 (Electronic Ticket)
Airfare Subtotal:
$369.80
Total Trip Cost:(All prices are in US dollars)
$369.80
Baggage fees are not included in your trip cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
Initial Here:**
**
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.









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Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] - All Inclusive for
Trip Number [redacted].
 
We understand that you would like to get a refund for
your reservation.
Our records show that you have initiated a dispute with
your bank.
Please contact your bank for further information. The
bank will advise you of the outcome; however, we do not have any other
information.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your hotel reservation for at the [redacted] Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with your upcoming
hotel reservation at the [redacted] Downtown Hotel.
 
Please contact us directly at: [redacted] before your
check in date,
which is on March 20, 2015. Refund or cancellation may
not be available
after this date. The Executive Office hours are 9:00 a.m.
to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to
enter your Trip
Number, which is [redacted], when you contact us.
 
Please note that the number provided above is a United
States phone
number and you may incur toll charges when calling from
outside the
United States or Canada.
 
We look forward to assisting you and resolving your
issue.
 
Sincerely,
 
[redacted]
Executive Offices

On your express deal page there is not an option for a 2 1/2 star hotel, I chose 3 assuming that is what I would be booking. It is bad business to sell me something less than what I chose which was a 3 star rating hotel. I called several times just wanting to change hotels or cancel and rebook and because of your lack of customer service and willingness to help your customers I am not stuck with a hotel that I would have NEVER stayed at unless of course I pay your ridiculous cancellation fee. I would just like to change hotels, one I will feel safe at and enjoy my stay.
Complaint:[redacted]
I am rejecting this response because:
Sincerely,[redacted]

Dear M[redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] - [redacted]y - S[redacted]
Mission for Trip Number...

[redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
We provide hotel chain examples for illustration of what
you may expect when choosing a star level. We do indicate that the brands shown
are only examples and may not be a part of our program. Every hotel is
different and not all hotels within a certain chain have the same star level
rating.
 
We apologize that you are unhappy with your upcoming
hotel accommodations. We do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etc. We are sorry
to hear that this hotel falls short of your expectations. 
 
We have researched to find that this hotel does meet our
expectations for the star rating selected on our website. Our competitors also
rate this hotel as follows: 
 
Tripadvisor.com = 2.5 stars
Expedia.com = 2.5 stars
Hotels.com = 2.5 stars
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by Priceline according to our rigorous rating system. This means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services. The hotel you get will
meet Priceline's strict quality standards. 
 
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this time. However, as a
one-time exception, we can cancel this reservation for a refund. Should you
wish to cancel this reservation, please respond to this email before July 10,
2016. Cancellation or refund may not be available after this date.
 
We look forward to assisting you and resolving your
issue.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks for your response.
Sincerely,
[redacted]

Dear Mr. [redacted],
Roman">
 
Thank you for contacting us regarding your reservation
with [redacted] Airlines for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
intended to book the reservation for departure on March 1, 2015. We reviewed
your record and verified that the itinerary you received is what was submitted
during the booking process. We found that during booking, you first tried to
book a one-way flight from [redacted] for departure on
February 2, 2015. Whenever your request was not accepted, you would change one
of the parameters. You selected an option allowing the system to find 2
connections. You also selected the option for the system to find off-peak hours
("red-eye" flights). With your last attempt, you changed the date to
February 1, 2015 and booked a disclosed itinerary.
 
Prior to each attempt to submit a request, we presented
you a Contract Page to review. The Contract Page provided you the opportunity
to review the details of the request, including the dates.
 
For your reference, a copy of the contract page has been
sent in a separate email. The contract page disclosed the terms and conditions
of your reservation.
 
Our ability to assist you is dependent upon airline
policy. If you are interested in exchanging your reservation for future travel,
do not forget to call our Customer Service before your current scheduled
departure, which is Sunday, February 1, 2015, because no changes or
cancellations will be allowed after this time.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices.

Complaint: [redacted]
I am rejecting this response because:
The business is not responding to the complaint.  I've attached a picture of what the express deals listing I attempted to purchase looked like.  I under stand that on the contract page it does not show a star guarantee, but the listing did.  I did not expect that priceline would be engaging in bait and switch sales tactics.  False advertising is not a legal sales tactic, and I'd like to assume that this was just a mistake or system glitch, but pricelines unwillingness to reach a resolution and lack of acknowledgement of the issue is making me wonder what their values really are.   
Sincerely,
[redacted]

Hi. Please see the response below that we have sent to our customer.  Thanks.
 
Dear [redacted]
*
Thank you for taking the time to contact us regarding your...

airline reservation for Trip Number [redacted] 
I am writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
I understand that you requested to cancel the ticket of [redacted]; however, instead of receiving the refund that was promised, an additional $200.00 was posted on your account. I truly apologize for this inconvenience. I reviewed your record in our system and it shows that the ticket of [redacted] has already been cancelled. As promised, $292.71 will be refunded for the remaining value of his ticket. Also, you will be refunded for the additional $200.00 charge that was incorrectly placed on your account.
 
A total refund of $492.71 was processed today, December 30, 2016. It will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days.
 
We again apologize for the inconvenience and delay, but I hope you find this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: 10037284
I am rejecting this response because:
I have done told them to cancel the reservation. I asked them is there anything else they could use the money on like a motel or anything.
Sincerely,
Darla Outlaw

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your unconfirmed reservation for Trip Numbe[redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand your concern about that pending amount that
was held on your account. As part of the request process, we authorize your
card to verify that you have enough funds to cover the cost of your
reservation.
Your bank might advise you that this is a pending
transactions; however, it is authorization, and it should automatically drop
off when the charge is processed to your account. An authorization is not a
charge, so it will not appear on your monthly statement. You will only be
charged for your requests that are accepted. Depending on your bank, and in
most cases, authorizations are removed within three to at most seven days.
 
We apologize; however, we are unable to refund the
difference in rates.
However, we would like to offer you a 15% coupon for a
future Express Deal purchase. The coupon expires on May 25, 2017.
 
[redacted]
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

I have received the consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. The consumer purchased a Published
Price airline ticket with [redacted] is the merchant of record and
charged the consumer’s credit card accordingly.  On behalf of the
consumer, we contacted [redacted] to request an exception to their fare
rules/restrictions. However, the airline advised that the customers' itinerary
was not affected by terrorist attacks and they are unable to provide any
exceptions/refunds. The reservation remains non-refundable and non-changeable.  We are sorry that we are unable to assist the
consumer any further in this situation. The consumer may contact the airline
directly for any further assistance.
Airline Contact Information
[redacted]
[redacted]
Sincerely,
N. D[redacted]
Executive Offices

Dear Ms. [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] booked under Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, the
hotel provided you a lower rate and you would like to be refunded for the
difference.
 
We apologize; however, because of the low rates you
received your reservations are not eligible for any partner sponsored
promotions including corporate or convention rates, coupons, vouchers, free
days, or discounts. Loyalty Programs are at the discretion of the hotel. We
contacted the hotel; however, they did not allow a refund for the rate
difference.
 
We also verified that the rate provided on the hotel's
receipt is the Priceline's rate and the front desk should not have shown you
our rate.
It is a specially negotiated rate with the hotel that is
normally not available to the general public. We receive these rates because of
the volume of rooms we sell on our site, and we still try to price them very
competitively.
 
As a gesture of goodwill, we submitted a refund request
for the rate difference of $23.77. The refund request will be reviewed by our
management team and if approved, it may take 7- 14 business days to be
processed.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s additional comments. According to the consumer, her bid for $45 was accepted; however, Priceline charged her $66 instead of the $45 bid.
 
As clearly disclosed on the consumer’s contract page, Priceline couldn’t find a rental partner to accept the consumer’s $45 bid, however offered the consumer the option to purchase the rental car at the rate of $66 per day.  The consumer was offered the option to purchase the rental at $66 per day, and clearly chose to accept the option to purchase the rental at the rate of $66 a day. The contract page discloses the following:
 
·       We couldn't find a partner to accept your bid of $45 per day. However, we were able to find you the same car for $66 a day.
 
·       Available for the next 60 minutes.
 
·       If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment.
 
·      Book Your Car
 
 
·       By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy.
 
The consumer was offered the option to purchase, the rental at the rate of $666 and accepted this option. We are sorry that we are unable to assist the consumer any further in this situation,
 
Sincerely,
[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-17 14:23:56
[redacted]
Sep. 17, 2015 - 10:00 AM to Sep. 21, 2015 - 10:00 AM
We couldn't find a partner to accept your bid of $45 per day. However, we were able to find you the same car for $66 a day.
Available for the next 60 minutes.
 
Minivan
** [redacted]  Unlimited Mileage
 
Try Naming Your Own Price® for a different car type
 
Available for the next 60 minutes.
Book Your Car
By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy.
Per Day  $66.00
Total ChargesIncludes taxes and fees  $369.96
See Full Summary of Charges
We'll refund 100% of the difference if you find a lower price.
Summary of Charges
Your Bid Per Day
$66 (per day)
Total Rental Days
4
Subtotal
$264.00
Taxes and Fees:
$105.96
Total ChargesPrices are in US dollars.
$369.96
Important Information
·       Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
·       If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged.
·       Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
·       Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
·       You are guaranteed a car from one of the following major rental car companies: [redacted]
·       The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
·       Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
·       Prices are not guaranteed until booking is completed.
·       The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
·       The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
[x] close window

Revdex.com,...

Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including
reservations that offer cancelations.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
 
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
Important Information
 
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
 
Rental cars are non-refundable,
non-transferable and non-changeable even if the reservation is not used.
If your request is successful, Priceline will
immediately lock in your reservation and charge your form of payment.
 
I thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-04-14 12:22:11












 


·       
5
·       
3

·       
AUTO
·       
AC
Unlimited Mileage
Standard Car with Unlimited Mileage


Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Thursday, May 21, 2015, 12:00 PM
Drop-off Date & Time: Sunday, May 24, 2015, 10:00 AM
Rental Car Company:
Total Charges
3 Days at: $14 /day


Total:$76.36
Summary of Charges
Your Price Per Day: $14 (per day)

Total Rental Days:3
Subtotal:$42
Taxes and Fees: (details)$34.36
Total Charges: $76.36
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup
under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If your request is
successful, Priceline will immediately lock in your
reservation and charge your form of payment.
·       
 
·       
If your
reservation is not successfully booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms
and conditions and privacy policy.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] [redacted] for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand your concern about being charged a separate
insurance from [redacted] [redacted]. We reviewed your issue and verified that the
charge was for a Supplemental Liability Insurance. This type of insurance is
optional and is not required upon picking up your vehicle at the counter. We
apologize; however, [redacted] [redacted] is not willing to refund the insurance
charge since the driver have agreed to purchase and include it on the
reservation. As one of our valued customers, we are willing to process a refund
of our Collision Damage Insurance that you purchased from our website.
 
A refund for $77.00 was issued on April 7, 2016. Your
refund has been processed through our system. If you need to check the status
of your refund, please contact your bank directly to inquire about their
processing time.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Dear Mr. [redacted],
Roman">
 
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund of the cancellation fee because you feel you were provided incorrect
information.
 
We reviewed your reservation details and confirmed the
hotel description and amenities listed did not indicate that the property was
pet friendly. We offer customers an option to sort hotels by certain amenities
needed; however, the property you selected did not indicate they were pet
friendly. We are sorry for any confusion when booking your reservation, but we
are unable to offer a refund of the cancellation fee as requested.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices