PrettyLitter

I saw Kitty Litter in July 2021 on social media. They were advertising everywhere. Based on the fantastic comments and reviews on social media I decided to give them a try. I ordered a bag of cat litter and a trial bag of cat food. Three weeks went by and my order never shipped. I emailed the company three times before getting a response back. It's been six business days since they said they refunded my money and it would be crediting back to my card on file in 3-5 business days.

I reported them to my bank. My bank submitted a dispute to get my money back. I cancelled the subscription online but there is no way to see or remove my credit card information. If they charge me again I will cancel my card with my bank and dispute the charges.

This company is corrupt.

I believe that a mat to catch the litter should be included to your customers. The litter is tracked everywhere in my bathroom. That is the only downfall of this product. I am probably going to end my service soon only because of the litter being tracked everywhere.

Product itself is wonderful! Problem is getting it! You have to set up a subscription and the company debits your account right on time each month and then sits on the product for days after getting your money. You'll receive notification it has shipped, but it actually is sitting at their facility and then when they finally decide to ship it, it takes 7 to 10 working days to get it. You can call their Customer Service Department and complain, but it will be of not help! Great product but poor delivery will cost them in long run. This customer is ready to cancel and move on to Kitty Poo Subscription! Just as good of product and delivery is better.

I ordered almost a month ago. They have still to get me my order and I cancelled my subscription. They charged me even though I cancelled on the website. Their customer service is awful and they will not address the problem. Now I am out $100 with no product. Worst company and worst customer service I have had in awhile. Do not order from them. I've heard you can buy it at Target; but I will not give them one more dime of my money.

I ordered a bag to start out. And I have not received that bag. I canceled my subscription. Very disappointed.

Being billed and not receiving my litter is shameful. Just try and reach customer service! Great product but terrible service!

I have been a customer for more than a year ordering 2 to 3 litter bags per month. I received an email saying I needed to update my subscription so I clicked on the link. It updated my subscription to where I would get a 3 month supply for my next shipment. I did not want to pay that much up front so I had to cancel that subscription and update my original. Somewhere in this process the adress got changed to my previous address. It is impossible that my autofill did it becasue I erased my autofill off when I moved. So they sent my shipment to my previous address. Regardless if it was my mistake or not being a longtime customer should warrant some help from pretty litter.I contacted my previous landlord to have the current tenant aend it back. Then I contacted pretty litter who was unwilling to send any litter to me or refund me even though they will be getting the package back. Maybe consider better service tactica in the future because I will no longer be using your services.

Started out costing approx.. $25 per bag.Now almost $33 per bag.Pissed!

I stopped my automatic refill of pretty litter as my cat passed on. I have over 10 emails and calls confirming I would get the $70 credit. They have one reason or another as to the delay. It has been over two months and I am still awaiting the credit. Note: I never received the litter they are charging me. At this point it seems this is there standard practice.

PrettyLitter helped us a lot. The litter color changed blue and we took our cat to the Vet to see if something was wrong. He had a feline urinary tract issue and we wouldn't have known. The odor control is also better than our previous litter. Their customer service team is great, answered all our questions. Highly recommended. Thank you!

I have 3 cats & it's been worse than clay. This stuff smells after a week & all the pee sits at the bottom, smells like ammonia. Not worth switching to.

The best litter I have used. We have two cats and I have tried multiple litters, including clay and corn. The odor control with PrettyLitter is better by far and and I appreciate the delivery to my door as well. Thank you!

This website does not allow users to manage their own accounts. Unable to cancel subscription without arguing with Customer Service first. Unable to remove credit card information without talking to Customer Service first. They say your subscription is "manageable" but the only features offered are the ability to add / remove more products (except that zero Products is not an available option). When I spoke to a Customer Service rep about cancelling, I was told THREE TIMES that it had been cancelled, but the change did not show in my account until I kept pressing and pressing for it to be updated, and the cancellation was finally applied. I had to ask several times for my credit card information to be removed as well, and needed to explain that when someone asks for their information to be removed from a website, the company has a legal obligation to do so under spam legislation.

I have 2 cats and 3 litter boxes (per all the articles I've read about the # of litter boxes to have per cat) and one of the litter boxes is larger. I have had the 4 bag monthly subscription for at least a few years now and have never been inclined to switch back from Pretty Litter. I've also spoken positively about my experience with the litter to other owners. I spread the 4th bag across two of the littler boxes, and that works wonderfully.

What I love about this product: the lack of dust (my husband has allergies so I've always been looking for litters with little to no dust); the texture is soft and both my cats have taken to it without issue; I was looking for as eco-friendly an option as possible, but our first and younger cat did not appreciate the wheat or recycled paper options and they didn't absorb/handle waste very well; the health tracking feature helps me feel more comfortable when it comes to monitor the health of our two furbabies, especially as they age; and the subscription encourages me to actually change our their litter every month and i've pretty well mastered the art of changing them out with as little fuss as possible. A quick note on the customer service, they just emailed me about the change in state laws where they need to charge me tax and offered me a small discount on my next order, while also letting me know about quarterly orders (reduces #of shipments). I know not everyone is lucky enough to have room to store multiple boxes (we don't really either but I'll figure it out) but I appreciated this notification, and changed my subscription immediately.

The litter lasts the full month most of the time, I've added baking soda to it a few times but typically only if A) due to life things I've left the existing litter in for longer than a month and/or B) I didn't scoop/stir it every few days and/or C) my cats just used it more than normal or ate new food that didn't suit them. Otherwise, we keep our boxes in a small under stair utility closet at the back of our apartment and rarely have smell issues. The smell issues are always related to fresh waste I need to scoop that our cats didn't bury, which is fine and absolutely to be expected.

I recommend this product and I will be continuing to support Pretty Litter.

I didn't realize this was an on going order I only wanted to try this once and my cat's refuse to use product. I've made six attempts to cancel and t
The company told me I can't cancel only suspend I feel hostage to this no choice aggressive business method. I would like my money back on any orders other then the 1st that I ordered and cancel immediately and will not do business again with this pretty litter aggressive business tactics.

PrettyLitter is basically a scam. We signed up to receive the subscription about a year and a half ago and began receiving a 6 pound bag of litter once a month. The litter itself tracks absolutely everywhere and you can hear the crunchy noise in the house with hardwood or tile floors when you step on it. My cat also scattered it all over the bathroom every time she went to do her business. Our vet told us that they would never use that litter to diagnose any health problem and seemed completely skeptical about the whole concept as well. But the worst part is that somewhere after the first 6 months of regularly getting the litter, I started to notice that it would get saturated a lot quicker than before.. Just as I was about to request the litter to be delivered more frequently, my dad offered to order it monthly for us as well so we would get two bags instead of one. When my dad's first order arrived at our house, I immediately realized what the problem was - my dad received a 6 pound bag, while my order was a 4 pound bag. So sometime during the first few months of my subscription, they started sending me a much smaller bag without any notice.. probably to compel me to start ordering more than once a month. I have pictures of everything to prove it. My dad immediately called to confront the company about it and we cancelled both of our subscriptions. We found another litter we absolutely love and were ready to forget about this company.. Until 5 months later, in January of this year, when I randomly received another PrettyLitter box. I thought this must be some sort of mistake, but I didn't see a charge on my card, so I forgot about it. A month later I received another box and this time I asked my dad to check his card and he noticed they started randomly charging him again. When he called to inquire about the situation and ask for refund, he was told that we "cancelled" for a few months, and supposedly agreed to restart during the next year during our cancellation phone call.. What??? What kind of company would ever do that? There is absolutely no record of us ever agreeing to restart the PrettyLitter subscription and that should never ever be allowed to be done without the consent of the consumer. They refused to refund my dad the money (a little over $50), but did cancel our subscription (which we obviously never restarted). When I emailed their customer service detailing all of this, I, of course, never received a reply. Please do yourself a favor and never sign up for PrettyLitter. It's an absolute scam and some of the worst litter we've ever had.

want cancel subscription Tried calling not taking calls they ask to do chat no chat option available no response from emails

want cancel subscription Tried calling not taking calls they ask to do chat no chat option available no response from emails
When I try to go to my account they say No account with that email but it is correct I am a senior on limited income They take $22.00 from my account and I no longer need my cat passed
March 5th was order and they sent again and took out on March 30th

The litter is fine. The customer service stinks! I only wanted to order for one month (there's an option for that) just to try it for my sister's cat. If she liked it, she was going to start a subscription. However, I was charged for the next month as well. When I asked for a refund, they only offered me a 40% refund... not even half! They told me that I should have cancelled within 30 days. I only wanted a 30 day supply. How was I to know they would charge me again? I didn't authorize it!

Not odor absorbent at all. Hideous. Doesn't last a month by a long shot. Customer service non existent. Do not waste your money.

They won't let me cancel my account. I have asked 4 times and no one will respond and I can't remove my credit card information from my own account.