Prestige Mortgage Corp.

I
am writing in response to the complaint communicated to your office by our First
Niagara customer, [redacted].
We
will be in contact with [redacted] to address and resolve the concerns. First
Niagara is unable to provide specific details to your offices regarding...

this
situation due to protecting [redacted]’s financial information. A detailed
response will be mailed directly to [redacted].
Thank
you for bringing this matter to our attention. 
We would be very happy to answer any questions that you or [redacted] may have.  I can be reached at
###-###-####.
Sincerely, 
Tiara
B.
Customer
Relations Coordinator
Customer
Experience  
First
Niagara Bank, N.A.

I
am writing in response to the complaint communicated to your office by our
First Niagara customer, [redacted] dated July 15, 2015.
 
We
will be in contact with [redacted] to address and resolve his concerns. First
Niagara is unable to provide specific details...

to your offices regarding this
situation due to protecting [redacted] financial information. A detailed
response was mailed to [redacted] today, July 24, 2015.
 
Thank
you for bringing this matter to our attention. 
We would be very happy to answer any concerns that you or [redacted] may have.  I can be reached at ###-###-####.
 
 
Sincerely,
 
 
 
Gary
G.
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A.

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated August 11, 2015.
 
We will be in contact with [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices...

regarding this situation due to protecting [redacted] financial information. A detailed response was mailed to [redacted] on August 18, 2015.
 
Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or [redacted] may have.  I can be reached at ###-###-####.
  Sincerely,   [redacted]
Customer Relations CoordinatorCustomer ExperienceFirst Niagara Bank, N.A.

I am writing in response to the additional concerns communicated to your office regarding case # [redacted] by our First Niagara customer, [redacted].   We have contacted Mr. [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices regarding this situation due to protecting Mr. [redacted]’s financial information.    Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Mr. [redacted] may have.  I can be reached at ###-###-####. Sincerely, Gary G. Customer Relations Coordinator Customer Experience  First Niagara Bank, N.A.

I
am writing in response to the complaint communicated to your office by our
First Niagara customer, [redacted].
 
We
will be in contact with [redacted] to address and resolve the concerns. First
Niagara is unable to provide specific details to your offices regarding...

this
situation due to protecting [redacted] financial information. A detailed
response has been mailed directly to [redacted] today, September 11, 2015.
  
Thank
you for bringing this matter to our attention. 
We would be very happy to answer any concerns that you or [redacted] may
have.  I can be reached at  ###-###-####.
 
 
Sincerely,
 
 
 
Gary G.
Customer
Relations Coordinator
Customer
Experience 
First
Niagara Bank

I
am writing in response to the complaint communicated to your office by our
First Niagara customer, [redacted] dated October 28, 2015.
We
have been in contact with Mr. [redacted] to address and resolve his concerns. First
Niagara is unable to provide specific details to your...

offices regarding this
situation due to protecting Mr. [redacted]’s financial information. A detailed
response was mailed to Mr. [redacted] on November 9, 2015.
Thank
you for bringing this matter to our attention. 
We would be very happy to answer any concerns that you or Mr. [redacted] may
have.  I can be reached at ###-###-####.
Sincerely,
Gary
G.
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have been contacted by First Niagra and they have promised to bring this matter to a favorable close.  However this process will take several weeks, possibly over a month longer.  I would like to keep open this case until the final results of this inquiry are complete.  As of today's date (2-29-16) I have not received written correspondence for FN.  Thank you for your assistance. Regards, [redacted]

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted], dated 08/30/2016. We will be in contact with Ms. [redacted] to address and resolve her concerns. First Niagara is unable to provide specific details to your offices regarding this...

situation to protect Ms. [redacted]'s financial information. A detailed response was mailed to Ms. [redacted] today. Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Ms.[redacted] may have. I can be reached at ###-###-####. Sincerely, Kevin M. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted], dated December 14, 2015. We will be in contact with [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices...

regarding this situation due to protecting [redacted]’s financial information. A detailed response was mailed to [redacted] on December 17, 2015. Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or [redacted] may have.  I can be reached at ###-###-####. Sincerely, Gary G. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated January 3, 2015.We have been in contact with Mr. [redacted] to address and resolve his concerns. First Niagara is unable to provide specific details to your offices regarding this...

situation due to protecting Mr. [redacted]’s financial information. A detailed response was mailed to Mr. [redacted] on January 6, 2016.Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Mr. [redacted] may have.  I can be reached at ###-###-####. Sincerely, Gary G. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.

I
am writing in response to the complaint communicated to your office by our
First Niagara customer, [redacted], dated June 29, 2015.
We
will be in contact with [redacted] to address and resolve the concerns. First
Niagara is unable to provide specific details to your offices...

regarding this
situation due to protecting [redacted] financial information. A detailed
response was mailed to [redacted] on July 9, 2015.
Thank
you for bringing this matter to our attention. 
We would be very happy to answer any concerns that you or [redacted] may have.  I can be reached at ###-###-####.
Sincerely,
Gary
G.
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A.

I am writing in response to the complaint communicated to your office by a First Niagara Bank ATM patron, [redacted], dated April 21, 2016. We have received Ms. [redacted]’s complaint through another venue prior to receiving this submission through the Revdex.com. On April 21, 2016 a...

detailed response was mailed to Ms. [redacted] addressing her concerns. To date, we have not received a response from Ms. [redacted]. Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Ms. [redacted] may have.  I can be reached at ###-###-####. Sincerely, Gary G. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted].  We will be in contact with Ms. [redacted] to address and resolve her concerns. First Niagara is unable to provide specific details to your offices regarding this situation due...

to protecting Ms. [redacted] financial information. A detailed response will be mailed directly to Ms. [redacted].   Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Ms. [redacted] may have.  I can be reached at ###-###-####.   Sincerely,    Gary G. Customer Relations Coordinator Customer Experience  First Niagara Bank, N.A.

I
am writing in response to the complaint communicated to your office by our
First Niagara customer, [redacted], dated September 2, 2015.
 
We
will be in contact with [redacted] to address and resolve the concerns. First
Niagara is unable to provide specific details to your...

offices regarding this
situation due to protecting [redacted]’s financial information. A detailed
response was mailed to [redacted] on September 14, 2015.
 
Thank
you for bringing this matter to our attention. 
We would be very happy to answer any concerns that you or [redacted] may have.  I can be reached at ###-###-####.
 
 
Sincerely,
 
 
 
Lisa
C.
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A.

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted]. We will be in contact with Ms. [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices regarding this situation due to...

protecting Ms. [redacted] financial information. A detailed response will be mailed directly to Ms. [redacted]. Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Ms. [redacted] may have.  I can be reached at ###-###-####. Sincerely, Lisa C. Customer Relations Coordinator Customer Experience    First Niagara Bank, N.A.

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted].
 
We will be in contact with Ms. [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices regarding this situation...

due to protecting Ms. [redacted]’s financial information. A detailed response will be mailed directly to Ms. [redacted].
  
Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Ms. [redacted] may have.  I can be reached at ###-###-####.
 
 
Sincerely,
 
Lisa C.
Customer Relations Coordinator
Customer Experience  
First Niagara Bank, N.A.

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted], dated August
9, 2016. A member of our management team, Thomas C., has been in contact with Mr. [redacted] to address and resolve his concerns. First Niagara is unable to provide...

specific details to your offices regarding this situation due to protecting  Mr. [redacted] financial  information.  A
detailed  response was mailed to Mr.
[redacted] today. Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Mr. [redacted] may have.  I can be reached at ###-###-####. Devon O. Vice President Customer Experience First Niagara Bank, N.A.