Prestige Mortgage Corp.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is ridiculousFor a third time I have made my payment within my grace period and yet again I have been charged a late feeI am truly fed up with thisMy payment was made on the which is the last day in the grace period for Massachusetts residents and the bank does not post it till the next day so they can as the late feeThis is starting to seem like two things are happeningOne being that bank is trying to profit from customers by pinning late fees on them when in fact their payment wasn't lateThe second thing that seems to be happening is the bank is trying to get back at me for sending a complaint to the Revdex.comWhich ever one of not both they should be punished for what they are doing to me their customerI am truly sick and tired of dealing with this
Regards,
*** ***

I
am writing in response to the complaint communicated to your office by our First
Niagara customer, *** *** dated November 17,
We
have contacted Mrs*** *** via letter to address her concernsFirst
Niagara is unable to provide specific details to your offices
regarding this
situation due to protecting Mrs***’s financial informationA detailed
response was mailed to Mrs*** on November 25,
Thank
you for bringing this matter to our attention.
We would be very happy to answer any concerns that you or Mrs*** may
have. I can be reached at ###-###-####
Sincerely,
Gary
G
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The bank did apologize and refund me the feeI am hoping that the issues of how they treat customers is continuously addressed along with the procedure with handling cards issued from other financial institutions like *** ***My card was not returned to me
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***MsCand I have been in contactProvided that our discussions continue to be fruitful, I would agree that this resolution will be satisfactory to me. I understand this is not a direct yes/no answerIf there is a way to mark this case as a tentative acceptance or something along that language, such would be the best language for this case.
Regards,
*** ***

I am writing in response to the complaint communicated to your office by our First Niagara customer, *** *** ***We will be in contact with Mr*** to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to
protecting Mr***’s financial informationA detailed response will be mailed directly to Mr***Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Mr*** may have. I can be reached at ###-###-####Sincerely, Lisa CCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, *** ***, dated September 27, We will be in contact with Mr*** to address and resolve his concernsFirst Niagara is unable to provide specific details to your offices regarding
this situation due to protecting Mr***’s financial informationA detailed response was mailed to Mr*** today Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Mr*** may have. I can be reached at ###-###-#### Sincerely, Kevin MCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I heard from 1st Niagara by phone , but they have not refunded nor written me with the detailsI asked how much the refund will be? When will the refund occur? She could not answer my questionsShe did say I would be receiving the details in the mailIt has not arrivedSincerely, *** ***

I
am writing in response to the complaint communicated to your office by our
First Niagara customer, *** ***, dated September 16,
We
will be in contact with *** *** to
address and resolve the concernsFirst Niagara is unable to provide specific details
to your offices
regarding this situation due to protecting *** *** financial
informationA detailed response was mailed to *** *** on September 22,
Thank
you for bringing this matter to our attention.
We would be very happy to answer any concerns that you or *** *** may
have. I can be reached at ###-###-####
Sincerely,
Lisa
C
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, *** ** *** We will be in contact with Ms*** to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this
situation due to protecting Ms***’s financial informationA detailed response will be mailed directly to Ms*** Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Ms*** may have. I can be reached at ###-###-#### Sincerely, Lisa CCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

I
am writing in response to the complaint communicated to your office by our First
Niagara customer, *** ***
We
will be in contact with *** *** to address and resolve the concernsFirst
Niagara is unable to provide specific details to your offices regarding
this
situation due to protecting *** ***’s financial informationA detailed
response will be mailed directly to *** ***
Thank
you for bringing this matter to our attention.
We would be very happy to answer any concerns that you or *** *** may have. I can be reached at ###-###-####
Sincerely,
Lisa
C
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A

I
am writing in response to the complaint communicated to your office by our
First Niagara customer, *** ***, dated July 10,
We
have been in contact with *** *** to address and resolve her concernsFirst
Niagara is unable to provide specific details to your offices
regarding this
situation due to protecting *** *** financial information
Thank
you for bringing this matter to our attention.
We would be very happy to answer any concerns that you or *** *** may
have. I can be reached at ###-###-####
Sincerely,
Gary
G
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A

I am writing in response to the complaint communicated to your office by our First Niagara customer, *** ** ***We will be in contact with Ms*** to address and resolve the concernsFirst Niagara is unable to provide specific details to your offices regarding this situation due to
protecting Ms***’s financial informationA detailed response will be mailed directly to Ms***Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Ms*** may have. I can be reached at ###-###-####Sincerely, Lisa CCustomer Relations Coordinator Customer Experience First Niagara Bank, N.A

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Revdex.com spoke to the customer and the following was relayed: This has been settled, we did receive and cash the check.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated September 20, 2016.   We have been in contact with Ms. [redacted] to address and resolve her concerns. First Niagara is unable to provide specific details to your offices...

regarding this situation due to protecting Ms. [redacted]’s financial information. A detailed response was also mailed to Ms. [redacted] on September 23, 2016.   Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Ms. [redacted] may have.  I can be reached at ###-###-####.   Sincerely,   Kevin M. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.

Please see the attached response.
Thank you

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated May 5, 2016. We will be in contact with Mr. [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices regarding this...

situation due to protecting Mr. [redacted]’s financial information. A detailed response was mailed to Mr. [redacted] on May 6, 2016. Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Mr. [redacted] may have.  I can be reached at ###-###-####.  Sincerely, Kevin M. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated May 28, 2015. We will be in contact with [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices regarding this...

situation due to protecting [redacted]'s financial information. A detailed response was mailed to [redacted] on June 12, 2015 Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or [redacted] may have. I can be reached at ###-###-####   Sincerely, [redacted] Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.