Prestige Mortgage Corp.

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted]. We will be in contact with Ms. [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices regarding this situation due...

to protecting Ms. [redacted]’s financial information. A detailed response will be mailed directly to Ms. [redacted]. Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Ms. [redacted] may have.  I can be reached at ###-###-####. Sincerely, Lisa C. Customer Relations Coordinator Customer Experience  First Niagara Bank, N.A.

I am writing in response to the complaint communicated to your...

office by our First Niagara customer, [redacted] dated August 10, 2016.   We will be in contact with Ms. [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices regarding this situation due to protecting Ms. [redacted] financial information. A detailed response was mailed to Ms. [redacted] on August 19, 2016.   Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Ms. [redacted] may have.  I can be reached at ###-###-####.     Sincerely,       Lisa C.   Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. First  Niagara contacted me by phone and offered an apology. They should have offered to transfer my money back to its original account since I never authorized them to send my money to [redacted] in the first place. The damage is done and there is no way this company can fix the problem. I've been fixing this mess by myself with no help from them- apologies won't cut it. I would like no further contact from them.
Regards,
[redacted]

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted].  We will be in contact with Mr. [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices regarding this situation due to...

protecting Mr. [redacted]’s financial information. A detailed response will be mailed directly to Mr. [redacted].   Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Mr. [redacted] may have.  I can be reached at ###-###-####.   Sincerely, Lisa C. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A

I am writing in response to the concerns
communicated to your office by our First Niagara Customer, [redacted],
dated June 14, 2016.  Please allow me to
address the situation. We will be in contact with Ms. [redacted] to
address and resolve her concerns.  First
Niagara is...

unable to provide specific details to your offices regarding the
situation due to protecting Ms. [redacted]’s Financial Information.  A detailed response will be mailed directly
to the Ms. [redacted]. Thank you for bringing this matter our
attention.  We would be very happy to
answer any concerns that your or Ms. [redacted] may have.  I can be reached at ###-###-####. Sincerely, Kevin M. Customer Relations Coordinator Customer Experience

March 11, 2016 Revdex.com, Inc. Complaint Department 100 Bryant Woods South Amherst, NY 14228 RE:  Case # [redacted] To Whom it May Concern, I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted]. We will be in...

contact with [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted]’s financial information. A detailed response will be mailed directly to [redacted]. Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or [redacted] may have.  I can be reached at ###-###-####. Sincerely, [redacted] Customer Relations Coordinator Customer Experience    First Niagara Bank, N.A. [redacted]

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated April 25, 2016. We have been in contact with Ms. [redacted] to address and resolve her concerns. First Niagara is unable to provide specific details to your offices regarding this...

situation due to protecting Ms. [redacted]’s financial information. A detailed response was mailed to Ms. [redacted] on May 3, 2016. Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Ms. [redacted] may have.  I can be reached at ###-###-####. Sincerely, Gary G. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.

March 24, 2016Revdex.com, Inc.Complaint Department100 Bryant Woods SouthAmherst, NY 14228RE:  Case # [redacted]To Whom it May Concern, I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated March 21, 2016.First...

Niagara is unable to provide specific details to your offices regarding this situation due to protecting [redacted] financial information. A detailed response was mailed to [redacted] on March, 22, 2016.Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or [redacted] may have.  I can be reached at [redacted].Sincerely,[redacted]Customer Relations CoordinatorCustomer ExperienceFirst Niagara Bank, N.A.4224 Ridge Lea Rd. Amherst, NY 14226

I
am writing in response to the complaint communicated to your office by our
First Niagara customer, [redacted].
 
We
will be in contact with [redacted] to address and resolve the concerns. First
Niagara is unable to provide specific details to your offices regarding this
situation...

due to protecting [redacted] financial information. A detailed
response will be mailed directly to [redacted]
  
Thank
you for bringing this matter to our attention. 
We would be very happy to answer any concerns that you or [redacted] may
have.  I can be reached at ###-###-####.
 
 
Sincerely,
 
 
Gary G.
Customer
Relations Coordinator
Customer
Experience 
First
Niagara Bank

I
am writing in response to the concerns communicated to your office by our First
Niagara customer, [redacted].
We
have made attempts to reach out to [redacted], but these attempts were
unsuccessful. A detailed response was mailed directly to [redacted] on November 10, 2015.
Thank
you for bringing this matter to our attention. 
We would be very happy to answer any questions that you or [redacted] may have.  I can be reached at ###-###-####.
Sincerely,
[redacted]
Customer
Relations Coordinator
Customer
Experience  
First
Niagara Bank, N.A.

I
am writing in response to the complaint communicated to your office by our
First Niagara customer, [redacted], dated June 29, 2015 and resent to us
on July 13. 2014.
We
have attempted to contact with [redacted] to address and resolve the concerns.
First Niagara is unable to provide specific details to your offices regarding
this situation due to protecting [redacted] financial information. A
detailed response was mailed to [redacted] on July 9, 2015 which has my direct
contact information listed.  Unfortunately,
Mr. [redacted] has not responded to any of my attempts to resolve the issue.
Thank
you for bringing this matter to our attention. 
We would be very happy to answer any concerns that you or [redacted] may have.  I can be reached at ###-###-####.
Sincerely,
Gary
G.
Customer
Relations Coordinator
Customer
Experience
First
Niagara Bank, N.A.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My credit was impacted from this company showing delinquent on my credit report causing my credit score to drop from excellent to poor. I will be contacting my lawyer resulting into a lawsuit. I have my proof that this company told me not to pay the month of June and July while my gap insuance claim is being processes, which was submitted in late by the company. I been in contact with this company since April, May, June , and the month of July for this to be resovled.  
Regards,
[redacted]

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted], dated July 23, 2015. We will be in contact with Mr. [redacted] to address and resolve the concerns. First Niagara is unable to provide specific details to your offices regarding this...

situation due to protecting Mr. [redacted]'s financial information. A detailed response was mailed to Mr. [redacted] on July 30, 2015. Thank you for bringing this matter to our attention. We would be very happy to answer any concerns that you or Mr. [redacted] may have. I can be reached at ###-###-####. Sincerely, [redacted] Customer Relations Coordinator Customer Experience

I am writing in response to the concerns
communicated to your office by our First Niagara customer, [redacted], dated
November 14, 2015.
We will be in contact with Mr. [redacted] to address
and resolve his concerns.  First Niagara
is unable to provide specific details to your...

offices regarding this situation
to protect Mr. [redacted]’s financial information.  A detailed response will be mailed directly
to Mr. [redacted].
Thank you for bringing this matter to our
attention.  We would be very happy to
answer any questions that you or Mr. [redacted] may have.  I can be reached at ###-###-####.
Sincerely,
Kevin M.
Customer Relations Coordinator
Customer Experience 
First Niagara Bank, N.A.

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted], dated August 30, 2016.   We have spoken with and sent a detailed response to Ms. [redacted] to address and resolve the concerns she expressed to your offices. First Niagara is...

unable to provide specific details to your offices regarding this situation due to protecting Ms. [redacted]’s financial information.    Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Ms. [redacted] may have.  I can be reached at ###-###-####.     Sincerely,       Gary G. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.

I
am writing in response to the complaint communicated to your office by our
First Niagara customer, [redacted].
We
will be in contact with [redacted] to address and resolve the concerns. First
Niagara is unable to provide specific details to your offices regarding this
situation due to protecting [redacted]’s financial information. A detailed
response will be mailed directly to [redacted].
Thank
you for bringing this matter to our attention. 
We would be very happy to answer any concerns that you or [redacted] may have.  I can be reached at ###-###-####.
Sincerely,
Lisa
C.
Customer
Relations Coordinator
Customer
Experience  
First
Niagara Bank, N.A.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10994847, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My debit/credit card was declined for a $6 purchase at [redacted] because it was considered "risky" by Card Fraud Services. After I waited on hold for over five two times before being disconnected twice, I reached someone on my third attempt, after an additional five plus minute wait. I was told that The purchase would not have been declined if I had used my PIN number instead of using the available credit option. First Niagara has never told me not to use my card with the credit option. If they are going to decline purchases when the credit option is used then take that option away and require that all customers use their pin for all transactions. Do not decline "credit" purchases without notifying your customers, and while still having it as an available option.
Regards,
[redacted]

I am writing in response to the complaint communicated to your office by our First Niagara customer, [redacted] dated April 25, 2016. First Niagara is unable to provide specific details to your offices regarding this situation due to protecting Ms. [redacted]’s financial information. A...

detailed response was mailed to Ms. [redacted] on April 27, 2016. Thank you for bringing this matter to our attention.  We would be very happy to answer any concerns that you or Ms. [redacted] may have.  I can be reached at ###-###-####. Sincerely, Gary G. Customer Relations Coordinator Customer Experience First Niagara Bank, N.A.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have tried to contact customer service twice about a problem they created and they never responded back, I have used their secure connection. They sent me a card telling my NY State tax was not paid and charged me insufficient funds fee from my account twice and then I have paid the NY state tax and put money in my account, they sent my payment to NY state again so I have paid over $1700 due to their mistake and they do not even respond to my inquiries. They act like they do not have any customer service at all. I want them to refund my NY state tax payment amount that was paid twice because of them. I want them to refund one of my two same amount payments. 
Regards,
[redacted]