Premium Cabinets

while I understand that things get scheduled I'm not exactly sure how I could not receive a simple call or text. Furthermore, if you have the so called products available why were they not delivered after your appointment or today. If I had not once again made contact it would have just went unfinished. And as far as a "1 day delay" this issue has been going on for several months so while it may seem like 1 day to you, it's been a lot longer to us.

We would like to stop by this morning. Would that be ok?

Our sincerest apology that this item was missed. We will have it ordered and delivered asap. Please be aware that the specific product line purchased is low stock, as stated online on our website at [redacted] -  I will provide the client with an update.

The complaint states having received the order he placed but felt the product was inferior.Per customers request all late fees and finance charges have been removed and the account has a zero balance. If I can be of further assistance feel free to contact me. [redacted]Customer...

Service Manager

Regarding case [redacted] for [redacted] zip code 07002.The complaint states having placed an order intended for Valentine’s Day but there were several problems with the order and nothing was received.I spoke to MS Floyd today and after reviewing the unfortunate series of events her account has...

been cleared. If I can be of further assistance feel free to contact me by email or at 1-800-934-1022 ext. 4278. [redacted]Customer Service

After reviewing this complaint I searched for [redacted] [redacted] zip code [redacted] but wasn’t able to locate a customer.I than searched using the acct. number listed on the complaint and came up with a [redacted] with the same zip code, phone number and email address.Assuming this is the same...

person I located a phone order placed on 5-2-2016 at 4:24 PM.All credit orders are subject to credit approval which takes anywhere from 24 to 48 hours.I show the order was approved and shipped today the 4th and has regular ground delivery.  That said I am not seeing any previous orders that would have been entered other than one from 12-2015 which was a mailed in order.If an order is entered and there is an issue getting authorization it would still show as entered but either shipping later or even cancelled if we couldn’t get authorization. The only thing I can come up with is with the last names being different maybe that caused an issue. If this doesn’t answer your questions please feel free to contact me and I will continue to look into this further.I can be reach by email or at [redacted] ext. 4278. [redacted]Customer Service

I have contacted the person who filed the complaint.  It was actually issued against [redacted], the customer said he wasn't sure why it was issued to me.  That being said, I have scheduled a time to come out and fix the problems that are present.  Customer was very friendly and is...

happy to resolve the issue with me. 
[redacted]

I have contacted the person who filed the complaint.  It was actually issued against [redacted], the customer said he wasn't sure why it was issued to me.  That being said, I have scheduled a time to come out and fix the problems that are present.  Customer was very friendly and is...

happy to resolve the issue with me. [redacted]

Revdex.com:
I checked my online account  and it does not show an account date change nor does it show a change in balance as promised in the previous notation. I provided a screen shot of my account that was taken just a few minutes ago. I would like to keep this open until such a point arises that my account reflects what was promised and I get an actual bill in the mail reflecting what was promised. If the account due date is not changed, we are going to be right back here again because I dont get paid until the third of every month and they KNOW that.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Regarding case [redacted] zip code 19508.The complaint states ordering from Birchland Market and receiving products with the Figis logo.Also states not happy with the quality and our notes indicate MS Epting called on 1-13-2016 asking for a 50% discount on all items ordered.Our...

records show the 50% discount was applied to all items ordered from Birchland Market. The complaint filed with the Revdex.com lists a desired outcome to be refunded from our company.I left a message on 2-9-2016 & 2-10-2016 asking MS Epting to call me so we can discuss and resolve this issue. Upon receiving a call from MS Epting I will finish this case and answer any questions that still need to be addressed. [redacted]Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Company states:Consumer ordered corner round but wanted to do custom work for it but was unwilling to pay for the custom work. We were offering this to please the consumer. At this point, we are refunding her for the corner round that she paid. We will be sending it to the Revdex.com and they will then forward it to the consumer.

I am rejecting this response...

because:  I ordered brand new cabinets there should not have been any damage repaired.  He lied when he said he delivered everything when it was suppose to be delivered.  He says he went out of his way to do extra - stuff he never would have had to do if he had done it right the first time.  He says he delivered everything when he was suppose to and I am still waiting on a check for the corner round that we paid for in July of 2014 that he never delivered or preferably the corner round.

After reviewing the order it shows delivered on 5-06-2016 at 1:52 PM.The tracking number is [redacted].This information was obtained by using the USPS tracking site.I mentioned in the response sent on 5-4-2016 the last name is different from the name on the complaint.Am I correct to assume the last name changed from [redacted]If that is the case this would need to be changed in our system so our records are current and up to date.This would also help when trying to authorize any future orders.I will need consent from [redacted] to make that change. [redacted]
Customer Service

I am rejecting this...

response because: I was under the impression from messages from you that the wine rack was previously ordered and in hand, so is that wine rack no longer in your warehouse? I don't mind if you want to re-order again but I need a better time frame otherwise I would like a refund for the price that I paid on the wine rack. I don't want to wait another few months to hear back that its now no longer available.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I have viewed my account with Birchland Market and it doesn't show that my order has shipped! Also, I never mailed in a order since I have been with Birchland Market..all orders have been placed online. I also don't have a tracking number for my order like I have had in the past!! I don't believe my items have been shipped!

Regarding Complaint Case # [redacted] The complaint states that the Customer did not get their Free Gift with the order they placed in December. I would like to apologize for the back and forth of this issue. Due to the fact that I do not have the promotional code you attempted to use in...

December I was unable to find exactly which free gift you were expecting. I have mailed you a meat and cheese try at no charge.We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]
Ext. 7638

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be satisfactory to me. [redacted] has already taken the necessary steps and performed the work to fix the issue and I look forward to working with him again in the future. I consider this complaint resolved.

Regards,

I have contacted the person who filed the complaint.  It was actually issued against [redacted], the customer said he wasn't sure why it was issued to me.  That being said, I have scheduled a time to come out and fix the problems that are present.  Customer was very friendly and is...

happy to resolve the issue with me. 

Review: In March 2015, I purchased a set of cabinets from [redacted] at Premium Cabinets. After a few months of waiting for the cabinets and installation we discovered that our wine rack was missing. We spent over $7,000 and was promised that we would in fact get the wine rack that was missing but after several back and forth phone calls and text messages we were given the wrong wine rack. I contacted [redacted] and let him know that we wanted the one we originally ordered and was told he would get it to us. In September 2015 I was told the wine rack was ordered and would be there within the week. This was the last I heard of our wine rack. I contacted him again and on Oct 7th he stated that he had some personal things going on and that he was sorry he hadn't gotten back to me, that was the last I heard. I have tried emailing, calling, texting and have gotten no response. I also tried contacting [redacted] in his office and have had no response. I'm really upset by the fact that we had so many issues with delayed delivery, missing parts, lack of communication and just complete disregard for us as customers. We paid upfront and in full for our products and still have an unfinished kitchen. I would love for someone to look into this company and help us resolve the issue with our missing products.Desired Settlement: I would like the original wine wrack I purchased.

Business

Response:

Our sincerest apology that this item was missed. We will have it ordered and delivered asap. Please be aware that the specific product line purchased is low stock, as stated online on our website at [redacted] - I will provide the client with an update.

Consumer

Response:

I am rejecting this response because: I was under the impression from messages from you that the wine rack was previously ordered and in hand, so is that wine rack no longer in your warehouse? I don't mind if you want to re-order again but I need a better time frame otherwise I would like a refund for the price that I paid on the wine rack. I don't want to wait another few months to hear back that its now no longer available.

Business

Response:

We would like to stop by this morning. Would that be ok?

Business

Response:

[redacted],A staff member scheduled a last minute client appointment for noon that I was notified of at that time. I apologize for a 1 day delay. You will have your winerack this week. I am sorry for the aggravation however There willNot be a compensation other than the goods owed. Thank You,

Consumer

Response:

while I understand that things get scheduled I'm not exactly sure how I could not receive a simple call or text. Furthermore, if you have the so called products available why were they not delivered after your appointment or today. If I had not once again made contact it would have just went unfinished. And as far as a "1 day delay" this issue has been going on for several months so while it may seem like 1 day to you, it's been a lot longer to us.