Premium Cabinets

Complaint Case # [redacted] I have spoken to all of the Representatives that you have spoken toThe Representative that disconnected the call was also spoken to, and I apologize again on how the call was handledI assure you that is not how we want our Company representedYour account has been closed and as soon as we receive the items back we will refund everything in fullWe apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, [redacted] Customer Service Manager

Revdex.com: I checked my online account and it does not show an account date change nor does it show a change in balance as promised in the previous notationI provided a screen shot of my account that was taken just a few minutes agoI would like to keep this open until such a point arises that my account reflects what was promised and I get an actual bill in the mail reflecting what was promisedIf the account due date is not changed, we are going to be right back here again because I dont get paid until the third of every month and they KNOW that.I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

After reviewing the case, I have submitted another request with the head of our credit department to fulfill Debbie’s request to adjust the finance charges so the account will have an up to date balanceI do extremely apologize that this is taking longer than to take care ofI do ensure you that we are working on getting this fixed for youIf we can be of further assistance feel free to contact Birchland Market at 1-800-934-and ask for Carly at extCarlyne BlaeserCustomer Service [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As of today, May 31st, I still have not received any return mail slips as promised more than once by several supervisorsI called and spoke to the credit department as I have a payment due today for this account, in which I will not be payingAngie, a supervisor, took the payment off so it would not be late after reviewing the "book" of notes on my accountShe also tried to contact customer service to speak to a supervisor yet again for me to find out why I was not receiving these labels as promised--as I am a good customer with their other brandsAfter a long hold time, I advised her I would just reject the business response and follow through with an Attorney General complaint Regards, David Ivanowicz

Regarding case [redacted] zip code 19508.The complaint states ordering from Birchland Market and receiving products with the Figis logo.Also states not happy with the quality and our notes indicate MS Epting called on 1-13-2016 asking for a 50% discount on all items ordered.Our... records show the 50% discount was applied to all items ordered from Birchland Market. The complaint filed with the BBB lists a desired outcome to be refunded from our company.I left a message on 2-9-2016 & 2-10-2016 asking MS Epting to call me so we can discuss and resolve this issue. Upon receiving a call from MS Epting I will finish this case and answer any questions that still need to be addressed. [redacted] Customer Service

I have contacted the person who filed the complaint It was actually issued against [redacted] ***, the customer said he wasn't sure why it was issued to me That being said, I have scheduled a time to come out and fix the problems that are present Customer was very friendly and is happy to resolve the issue with me [redacted]

After reviewing the order it shows delivered on 5-06-at 1:PM.The tracking number is [redacted] .This information was obtained by using the USPS tracking site.I mentioned in the response sent on 5-4-the last name is different from the name on the complaint.Am I correct to assume the last name changed from [redacted] If that is the case this would need to be changed in our system so our records are current and up to date.This would also help when trying to authorize any future orders.I will need consent from [redacted] to make that change [redacted] Customer Service

The complaint states having received the order he placed but felt the product was inferior.Per customers request all late fees and finance charges have been removed and the account has a zero balanceIf I can be of further assistance feel free to contact me [redacted] Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to be satisfactory to me*** *** has already taken the necessary steps and performed the work to fix the issue and I look forward to working with him again in the futureI consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Regarding case *** for Mr*** *** zip code 36301.The complaint states having requested a due date change on her credit account with Birchland Market.In checking with the account I could see where MrReeder did indeed request the due date change on 9-7-2016.I can also see that change was
never made.First I would like to apologize for the request not having been taken care of.Second I am having the credit deptremove any late fees from the date of request till now ($60.00) and adjust the finance charges so the account will have an up to date balance. Again I apologize and if I can be of further assistance feel free to contact Birchland Market. Customer Service*** ***

Complaint Case #***Customer received an item that was less that satisfactoryCustomer would like to be refunded for item and would like to be removed from the mailing list.I would like to begin by apologizing for how your call was handledOur long wait times to reach a representative can be
frustrating and we are working on fixing that to make a better Customer ExperienceAfter reviewing your account I see that you called again on 5/17/and the representative sent you another pre paid labelOnce we receive that item back I will provide you a full refund for the item and the shipping for the orderWe apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, *** ***
Customer Service Manager

Regarding case *** for *** *** zip code 07106.The complaint states having placed an order and being billed for product never received.I checked and saw where the credit was given for the merchandise but the original shipping charge was not refunded and that had late fees and finance
charges resulting in the remaining balance.We apologize for any inconvenience this may have caused and will clear the account leaving a zero balance. Thank you for bringing this to our attention and if we can be of further assistance feel free to contact us here at Birchland Market. *** ***Customer Service

Business states that they have contacted the consumer directly and believe the issues have been resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please ask the business to send me an updated invoice via mail so I can start paying this account offThank you for all your help!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate a response back however, you did not address the manner in which the Customer Service Representative spoke to me, or how he terminated the phone call. You did however, mention the long hold times. Did you go back and listen to the phone call? Second, I did call back in. I spoke to another Customer Service Manager this time and she assured me that [redacted], the first CSM from April mailed out return labels on 4/30. I never received them. She promised to send new ones out the next day. Six business days have gone by and I still have not received them. I have ordered numerous items from Ebay, Walmart.com, and Groupon this weekend.... One of them was just on Monday--all have arrived this week already. I do not understand why it is taking you so long to send me a return label. I want my account closed immediately with no balance owed. I want my bill showing a zero balance. I've offered to return the items for a month now and spent HOURS on the phone. I also want the conversation listened to of the mannerisms of how I was spoken to and belittled by your employee before being hung up on. Revdex.com is just my first step in this action. If you do not take care of this in a timely manner, I will proceed with a complaint to the Attorney General to the State of Ohio in which I reside, as well as Wisconsin, where your company operates.
Regards,
[redacted]

Complaint Case #[redacted]I have spoken to all of the Representatives that you have spoken to. The Representative that disconnected the call was also spoken to, and I apologize again on how the call was handled. I assure you that is not how we want our Company represented. Your account has been closed and as soon as we receive the items back we will refund everything in full. We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, [redacted]
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As of today, May 31st, I still have not received any return mail slips as promised more than once by several supervisors. I called and spoke to the credit department as I have a payment due today for this account, in which I will not be paying. Angie, a supervisor, took the payment off so it would not be late after reviewing the "book" of notes on my account. She also tried to contact customer service to speak to a supervisor yet again for me to find out why I was not receiving these labels as promised--as I am a good customer with their other brands. After a long hold time, I advised her I would just reject the business response and follow through with an Attorney General complaint.
Regards,
David Ivanowicz

After reviewing the case, I  have submitted another request with the head of our credit department to fulfill Debbie’s request to adjust the finance charges so the account will have an up to date balance. I do extremely apologize that this is taking longer than normal to take care of. I do ensure you that we are working on getting this fixed for you. If we can be of further assistance feel free to contact Birchland Market at 1-800-934-1022 and ask for Carly at ext. 7638 Carlyne BlaeserCustomer Service [email protected]. 7638

Complaint Case [redacted]Customer is stating that they did not receive the items that they ordered. The Customer complaint also states that they are unhappy that Birchland Market will not speak with their daughter regarding this due to the Power of Attorney is not notarized.  Our records show...

that your Daughter has called regarding this order. For security purposes we are not able to give any information on the account to anyone other then the account holder without a notarized document. Since you are saying you did not receive the items I will send you a legal document called a Tracer. You will need to fill it out, sign it, and send it back to us for us to begin our investigation. We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]
Ext. [redacted]