POWERHOME SOLAR

I was mislead /lied too about the 30% tax credit.
During July of 2019 Nicholas N. Came out to the house for a solar estimate. The sales rep kept stating that we would be guaranteed the 30% tax credit and it was only for this year. He talked about how it was a refund and when we received this refund we had to put it back into the panels and the cost of payment would be lowered. Due to this we decided to buy solar panels. After filing our taxes we were told that we did not qualify for the tax credit and if we did it is not a refund but a credit. Not only did nicholas not mention that there was a possibility of not getting the credit but was adamant that this was a refund that we would get so our solar system would be more affordable. I feel lied to and if I would have know this I would not have purchased the panels.

contract has been set forth to install solar on my house the system was installed with a inverter that was not approved on permit
as per permit approved for installment of solar system on my house it needs a se3800-us inverter but it was not installed.a se600anb2 inveter er was installed so *** was put on hold until correct inverter is installed.power home solar tells me that it is on back order.they tell me they do not know when they will get the correct inverter contract was made on 08/28/2019.*** put on hold on 11/25/2019 *** Power home solar financed the system with *** for the amount of $ 27,265.00.So now I am paying on a loan that I have not received a solar system installed properly.contract states that the first payment will begin approximately 60 days after the system is installed.it is installed but not correctly.wrong inveter was installed.

contract has been set forth to install solar on my house the system was installed with a inverter that was not approved on permit
as per permit approved for installment of solar system on my house it needs a se3800-us inverter but it was not installed.a se600anb2 inveter er was installed so *** was put on hold until correct inverter is installed.power home solar tells me that it is on back order.they tell me they do not know when they will get the correct inverter contract was made on 08/28/2019.*** put on hold on 11/25/2019 *** Power home solar financed the system with *** for the amount of $ 27,265.00.So now I am paying on a loan that I have not received a solar system installed properly.contract states that the first payment will begin approximately 60 days after the system is installed.it is installed but not correctly.wrong inveter was installed.

Terrible business!! Do not.... I Repeat do not do business with power home solar!
Since day one after the install of the panel. I haven't had anything but problem! Took almost 3 months to get the panels turned on. That's only after I have called multiple times and complained. Finally we got the panels turned on and working, but nothing like they are supposed to. Jerri told use before we signed any contract that we will see a huge savings (75 percent). That was a lie. We are only saving $10 on our power bill nowhere even close to 75 percent. More like 10 percent. Brieann has been helping us on the situation. But it's just the run around. She said that we aren't using enough power for our power bill to go down. What since does that make?? After a few days of this crap I called and asked to speak with the manager. She tried to connect me with Brad or Joe and I got disconnected. I called back and got disconnected again! I never received a phone call from anyone trying to reach out to me. Final I got to talk to Brad. I'm waiting on the call back. (Not holding my breath). When I get in touch with him, we *** see how they plan on fixing my issue. They did a Power bill analysis. It was .64 - .70 on all my bills. It is suppose to be .99 or higher. They are trying so say I have a shading issue. (Which I don't). Putting these solar panels on my house was the worst idea I have ever made. Please don't do it!!!

Terrible business!! Do not.... I Repeat do not do business with power home solar!
Since day one after the install of the panel. I haven't had anything but problem! Took almost 3 months to get the panels turned on. That's only after I have called multiple times and complained. Finally we got the panels turned on and working, but nothing like they are supposed to. Jerri told use before we signed any contract that we will see a huge savings (75 percent). That was a lie. We are only saving $10 on our power bill nowhere even close to 75 percent. More like 10 percent. Brieann has been helping us on the situation. But it's just the run around. She said that we aren't using enough power for our power bill to go down. What since does that make?? After a few days of this crap I called and asked to speak with the manager. She tried to connect me with Brad or Joe and I got disconnected. I called back and got disconnected again! I never received a phone call from anyone trying to reach out to me. Final I got to talk to Brad. I'm waiting on the call back. (Not holding my breath). When I get in touch with him, we *** see how they plan on fixing my issue. They did a Power bill analysis. It was .64 - .70 on all my bills. It is suppose to be .99 or higher. They are trying so say I have a shading issue. (Which I don't). Putting these solar panels on my house was the worst idea I have ever made. Please don't do it!!!

I had a solar package installed in October of 2018, the crew damaged my steel roof, they have been back 4 times to fix it and it still is not right.
I had a solar package installed in October of 2018, during installation the crew damaged 5 sections of the brand new steel ridge cap that was just installed the month before. The whole top main ridge was all dented and two ridge caps coming down the front dormer were dented and scratched, they've tried to fix it four times now but keep bringing the wrong supplies. The last time someone was here was months ago, the installer took off all of the damaged ridge caps and installed the ones he had which were the wrong color, not to mention the new caps he put on he dented in the process. I haven't heard from them since so I'm assuming they hope I'll forget, here we are going on well over a year later and haven't had the problem corrected.

I had a solar package installed in October of 2018, the crew damaged my steel roof, they have been back 4 times to fix it and it still is not right.
I had a solar package installed in October of 2018, during installation the crew damaged 5 sections of the brand new steel ridge cap that was just installed the month before. The whole top main ridge was all dented and two ridge caps coming down the front dormer were dented and scratched, they've tried to fix it four times now but keep bringing the wrong supplies. The last time someone was here was months ago, the installer took off all of the damaged ridge caps and installed the ones he had which were the wrong color, not to mention the new caps he put on he dented in the process. I haven't heard from them since so I'm assuming they hope I'll forget, here we are going on well over a year later and haven't had the problem corrected.

Nothing that you said you would do is being done. We have had issue since day one.
On 12/17/18 we signed a contract that stated it would be installed within 90 days not to mention it was for the price of putting the panels on the house and detached garage. It took 126 days to put the panels up. Power home did reimburse us for the 2 months that it should have been installed. They did explain to us that if the any panel wasn't working they would catch it and notified us or fix the issue. We calculated 133 days of no energy production since June 2019 based on powerhomes computer model. Everytime we call you. Each person drops the ball and has left us with a $400 *** and they are threatenting to turn off our electric which I believe is Powerhomes Solar and Roofings fault. We would like this issue resolved where both parties happy. I do believe it stems from our team of workers because our daughter did this directly after us and has had no problems.

Nothing that you said you would do is being done. We have had issue since day one.
On 12/17/18 we signed a contract that stated it would be installed within 90 days not to mention it was for the price of putting the panels on the house and detached garage. It took 126 days to put the panels up. Power home did reimburse us for the 2 months that it should have been installed. They did explain to us that if the any panel wasn't working they would catch it and notified us or fix the issue. We calculated 133 days of no energy production since June 2019 based on powerhomes computer model. Everytime we call you. Each person drops the ball and has left us with a $400 *** and they are threatenting to turn off our electric which I believe is Powerhomes Solar and Roofings fault. We would like this issue resolved where both parties happy. I do believe it stems from our team of workers because our daughter did this directly after us and has had no problems.

When the sales Rep., Noll B came to our home he assured us that we had 30 days to cancel if we decided NOT to move forward with this project. He even went as far as telling us that even if it went past the 30 days, he would "take care of us" and have it cancelled. Once, we did decide to cancel (as my husband suffered a serious fall and his medical condition is declining) it was impossible to get the process moving or to get any responses from this company until they were ready to provide an ultimatum to us- Move forward with the project with a discount and less panels OR go to collections! I was informed that the amount of these expenses were going to be close to $8,000! The manager I was lastly dealing with even told me that I was being "combative" when he was talking with me on the phone and telling me I needed to move forward. This felt like a smack in the face and very unprofessional. I am so disappointed and feel like we have been totally taken advantage of. Even if I had the money to move forward, I would NOT want to do business with this company after the way we have been treated. Very bad experience and heart breaking to be taken advantage of!

When the sales Rep., Noll B came to our home he assured us that we had 30 days to cancel if we decided NOT to move forward with this project. He even went as far as telling us that even if it went past the 30 days, he would "take care of us" and have it cancelled. Once, we did decide to cancel (as my husband suffered a serious fall and his medical condition is declining) it was impossible to get the process moving or to get any responses from this company until they were ready to provide an ultimatum to us- Move forward with the project with a discount and less panels OR go to collections! I was informed that the amount of these expenses were going to be close to $8,000! The manager I was lastly dealing with even told me that I was being "combative" when he was talking with me on the phone and telling me I needed to move forward. This felt like a smack in the face and very unprofessional. I am so disappointed and feel like we have been totally taken advantage of. Even if I had the money to move forward, I would NOT want to do business with this company after the way we have been treated. Very bad experience and heart breaking to be taken advantage of!

Misleading information to sign contract. Promised substantial savings which was false.
The "saving" money spin was totally misleading. Before the solar panels, I was on the utility company's budget plan (payments were the same each month) and was paying $98/mo. I was told the payments would lower to just a few bucks a month. We are paying $101 for the panels. Our electric bill has varied from $20 to $110 a month since the panels went live about 9 months ago.

Misleading information to sign contract. Promised substantial savings which was false.
The "saving" money spin was totally misleading. Before the solar panels, I was on the utility company's budget plan (payments were the same each month) and was paying $98/mo. I was told the payments would lower to just a few bucks a month. We are paying $101 for the panels. Our electric bill has varied from $20 to $110 a month since the panels went live about 9 months ago.

The amount of money spent to get the system installed is not even coming close to paying 15% of my monthly power bill.
I paid for 14 panels and have a ground mount taht is the most optimally facing position in the yard. The system cost over $22,000 !!

The system last month generated 40 kwh against my current bill of 2400 kwh. The sales man that sold me this hunk of crap sold this system with the sales pitch that I would have at least half my bill being paid for by the daily power generation and another 1/3 of my bill being paid for by the power being sold back to ***. The system in no way shape or form comes even close to satisfying any of those requirements. *** does not even care that you are selling back the power...they pay the least amount of money back to you as possible. I am now stuck with a $22,000 loan and system that will likely get older and produce less and less energy every year.

The entire process was a huge waste of time and put me further into a massive pile of debt. Unless PowerHome remedies the situation, I will seek counsel.

The amount of money spent to get the system installed is not even coming close to paying 15% of my monthly power bill.
I paid for 14 panels and have a ground mount taht is the most optimally facing position in the yard. The system cost over $22,000 !!

The system last month generated 40 kwh against my current bill of 2400 kwh. The sales man that sold me this hunk of crap sold this system with the sales pitch that I would have at least half my bill being paid for by the daily power generation and another 1/3 of my bill being paid for by the power being sold back to ***. The system in no way shape or form comes even close to satisfying any of those requirements. *** does not even care that you are selling back the power...they pay the least amount of money back to you as possible. I am now stuck with a $22,000 loan and system that will likely get older and produce less and less energy every year.

The entire process was a huge waste of time and put me further into a massive pile of debt. Unless PowerHome remedies the situation, I will seek counsel.

Worst company EVER. Our power bill is MORE now than it ever was!! I have made at least three phone calls to them about this and have gotten NO RESPONSE! My fiancé and sent numerous emails and still have had no response. We are on our fourth inverter box and still NO SAVINGS!! Advice I would give to you.... DO NOT go with this company we're getting a lawyer!!

Worst company EVER. Our power bill is MORE now than it ever was!! I have made at least three phone calls to them about this and have gotten NO RESPONSE! My fiancé and sent numerous emails and still have had no response. We are on our fourth inverter box and still NO SAVINGS!! Advice I would give to you.... DO NOT go with this company we're getting a lawyer!!

Salesman lies about product to get contract. Nearly impossible to get in contact with the company. Very expensive scam!
The sales rep was, of course, right on time and answered questions (said what he knew we wanted to hear) and quickly got us through the sign up contracts and of course the huge loan. The only reason we signed up was because he promised our 27 panels would cover 80%, if not more, of our energy usage. $42,000 loan, lots of headache, and 5 months later, we get our first electrical *** to find that the panels, in fact, cover maybe 10%! So not only are we strapped with the almost $200 per month loan payment, but we still have our regular electric bill to pay on top of it. The electric bills since have shown less and less production!
The install team out of *** was great. Once they got permission to start, it was completed in a day. However, when it came to getting inspections and the interconnect with the electric company, I did all of the calling and fighting to get it done. This whole process started in May. Panels were finally powered on mid-September. Trying to get ahold of my account manager is impossible. Getting ahold of anyone from the company is near impossible for that matter.
I was able to talk to someone from the company once, and they said I needed to wait a few months to see if the production would change, so I have (production has gotten worse) and now I can't get ahold of anyone again.

Did not clean up and destroyed the finish closing around my fuse box and torn down two of my ceiling tiles. Failed to spray in insulation in attic.
Failed to blow in insulation as agreed too. Torn up the finish closing around my fuse box, torn down ceiling tile and never cleaned up mess. System was installed two weeks ago and still not operational.

Did not clean up and destroyed the finish closing around my fuse box and torn down two of my ceiling tiles. Failed to spray in insulation in attic.
Failed to blow in insulation as agreed too. Torn up the finish closing around my fuse box, torn down ceiling tile and never cleaned up mess. System was installed two weeks ago and still not operational.