POWERHOME SOLAR

System doesn't produce what we paid for.
We signed in October of 2018 and our sales rep sold us 90% on panels,(37 panels at $50,000) did a breakdown for us and our average monthly bill was $240, he said with the panels we would be down to a average of $24. These panels do not produce this average for the year or even close to it. Last months electric bill was 227 plus our almost 270 a month we pay for panels. Was also told by salesman first 18 months was 2% interest and after that it would be 5% interest. That was a lie, we pay 100% interest right now. We have contacted customer service and send our bills in and they always say it is working fine, which isn't true. Yes the system runs but doesn't produce anywhere what they say it should. They always give us the run around and we are tired of it. We just want what we was promised and it to be made right on the first 18 months of the loan.

Power home promised significant change in power bill. Our power bill is the same as before.
Power home sales rep promised our power bill would be so low that even with loan payment we would be paying less. I have complained to them. First they offered me $1500. Then they offered me more panels and no money. But to get any of this I had to sign settlement. I did not feel settled. I got nothing! Oh yeah, they told me whole time was a shade problem. Before installation they did google search from above and did not see a problem. They told me it was a shade problem even when the problem was the thermostat they installed. Shade is their answer for all complaints. Power home did not do what the sales people promise!

Purchased a solar panel system to get out of paying high utility bills. The panels have not produced according to our contract.
The company continues to keep us from taking it to litigations, and refuses to meet our requirements to resolve the issue of not producing according to our contract. Plus we have obsolete panels that are only seven months old, but are no longer being manufactured. We paid $31,000 for a solar system that doesn't work to meet requirements of our contract

System doesn't produce what we paid for.
We signed in October of 2018 and our sales rep sold us 90% on panels,(37 panels at $50,000) did a breakdown for us and our average monthly bill was $240, he said with the panels we would be down to a average of $24. These panels do not produce this average for the year or even close to it. Last months electric bill was 227 plus our almost 270 a month we pay for panels. Was also told by salesman first 18 months was 2% interest and after that it would be 5% interest. That was a lie, we pay 100% interest right now. We have contacted customer service and send our bills in and they always say it is working fine, which isn't true. Yes the system runs but doesn't produce anywhere what they say it should. They always give us the run around and we are tired of it. We just want what we was promised and it to be made right on the first 18 months of the loan.

Have been in contact with PowerHome Solar for over 2 months trying to get them to fix or replace non-productive or defective panels.
I first called PowerHome in December 2019 as my panels had been turned on in September and my November *** (received in December) was my second full month of solar. I noticed that the panels were only taking $30 to $60 off of my power ***. Of course they blamed it on the meter from Duke Energy and told me to call Duke Energy. After waiting on hold with Duke Energy for 45 minutes I was told that the meter was functioning properly as it would not work at all if it were defective. The gentleman from Duke Energy also stated that looking at my system specs it should be producing at least 800kWh per month. Mine has only produced 509 at its peak in September. I called PowerHome back and they told me to wait until I had 3 full months and then send them the power bills so they could analyze. After sending them multiple emails containing bills and pictures of the panels they finally told me that the panels were producing at 80% and they would send to the engineers all of the documents. Then I received an email that PowerHome thought the panels were fine and producing as expected. I have 20 panels that cost me $30,000. I have done research and the panels should be producing 250kWh per panel every hour of sunlight. So every 4 hours of sunlight 1 panel should produce 1kWh. I have 20 panels. On a day with almost 10 hours of sun my 20 panels only produced 18.8 kWh. Something is definitely wrong. I was told that my Solar panel payments would take the place of my power ***. Now I am stuck with panels that are truly producing at 50% and are costing me in addition to my power ***.

Contract signed on 9/24/19. Installation scheduled for 11/21/19. As of 2/7/20 final inspection not complete (failed) after 8 days of installation.
After signing contract (cash), no contact for a month after several messages left. Installation scheduled for 11/21/19. Crew arrived without needed equipment and began project. After two days, crew left and stated that the project could not be completed as designed and that additional days would be required. Our yard was left completely torn up with 2 foot deep "holes" left from buried equipment (a 22,000 lb lift). Photographs were taken and sent to PHS. On 12/19/19 a second crew arrived to complete the installation without the needed lift. When the lift arrived installation began as originally designed. After two days, the crew damaged the lift and stated that they could not complete the project until the lift was repaired. The lift remained on premise through the holidays. On 12/31/19 the second crew arrived and the lift was still not repaired. They stated that they could not do any work and left. On 1/2/20 the crew again came out and the lift was still not functioning. After waiting for the repair of the lift, the remaining panels were finally installed. The crew damaged (cracked) cement by driving lift on it. Photographs were sent to PHS. 1/10/20 final inspection failed. Per the inspector, PHS was informed on the original installation date of what he required. It was not done. Customer overheard PHS representative offering the inspector a bribe and arguing about his strict requirements. Bribe rejected by the inspector. Completion is scheduled for 2/13/20 due to a cancellation. Really, a customer waiting for five months for finalization is lucky that there was a cancellation! The inspector informed the customer that he could perform the inspection on the day of completion. We are not holding our breath. To add insult to injury, PHS called on 2/7/20 looking for final payment. This will not happen until the project is complete, passing inspection, DTE completes hookup and compensation for the damaged cement is received.

Have been in contact with PowerHome Solar for over 2 months trying to get them to fix or replace non-productive or defective panels.
I first called PowerHome in December 2019 as my panels had been turned on in September and my November *** (received in December) was my second full month of solar. I noticed that the panels were only taking $30 to $60 off of my power ***. Of course they blamed it on the meter from Duke Energy and told me to call Duke Energy. After waiting on hold with Duke Energy for 45 minutes I was told that the meter was functioning properly as it would not work at all if it were defective. The gentleman from Duke Energy also stated that looking at my system specs it should be producing at least 800kWh per month. Mine has only produced 509 at its peak in September. I called PowerHome back and they told me to wait until I had 3 full months and then send them the power bills so they could analyze. After sending them multiple emails containing bills and pictures of the panels they finally told me that the panels were producing at 80% and they would send to the engineers all of the documents. Then I received an email that PowerHome thought the panels were fine and producing as expected. I have 20 panels that cost me $30,000. I have done research and the panels should be producing 250kWh per panel every hour of sunlight. So every 4 hours of sunlight 1 panel should produce 1kWh. I have 20 panels. On a day with almost 10 hours of sun my 20 panels only produced 18.8 kWh. Something is definitely wrong. I was told that my Solar panel payments would take the place of my power ***. Now I am stuck with panels that are truly producing at 50% and are costing me in addition to my power ***.

Contract signed on 9/24/19. Installation scheduled for 11/21/19. As of 2/7/20 final inspection not complete (failed) after 8 days of installation.
After signing contract (cash), no contact for a month after several messages left. Installation scheduled for 11/21/19. Crew arrived without needed equipment and began project. After two days, crew left and stated that the project could not be completed as designed and that additional days would be required. Our yard was left completely torn up with 2 foot deep "holes" left from buried equipment (a 22,000 lb lift). Photographs were taken and sent to PHS. On 12/19/19 a second crew arrived to complete the installation without the needed lift. When the lift arrived installation began as originally designed. After two days, the crew damaged the lift and stated that they could not complete the project until the lift was repaired. The lift remained on premise through the holidays. On 12/31/19 the second crew arrived and the lift was still not repaired. They stated that they could not do any work and left. On 1/2/20 the crew again came out and the lift was still not functioning. After waiting for the repair of the lift, the remaining panels were finally installed. The crew damaged (cracked) cement by driving lift on it. Photographs were sent to PHS. 1/10/20 final inspection failed. Per the inspector, PHS was informed on the original installation date of what he required. It was not done. Customer overheard PHS representative offering the inspector a bribe and arguing about his strict requirements. Bribe rejected by the inspector. Completion is scheduled for 2/13/20 due to a cancellation. Really, a customer waiting for five months for finalization is lucky that there was a cancellation! The inspector informed the customer that he could perform the inspection on the day of completion. We are not holding our breath. To add insult to injury, PHS called on 2/7/20 looking for final payment. This will not happen until the project is complete, passing inspection, DTE completes hookup and compensation for the damaged cement is received.

We have reached out to customer service many times in the past 3 months and they promise to look into our problem and get back right away and we never
We were promised that the solar panels that were installed in July of 2018 were more than enough to take care of our energy usage. We have contacted costumer service many tiems with no resolution to the problem

Sales reps *** say anything to make a sale and customer service has no regards to customers after project is completed.
We purchased our almost $50,000 system from PHS almost a year ago now with the understanding that we would have outside financial compensation from *** Power rebates and B) Federal Tax incentive. We were assured by our sales rep and his supervisor that we would qualify for the max $6000 *** rebate but the 2019 rebates were already gone so we simply had to make sure we had one submitted on opening day of this year, which I did within 8 minutes of it being online. We were denied because it must be submitted with it 90 days. At no point during the install process did anyone refer to this. We were also assured that we would get back the full 30% of our investment from a federal tax credit or incentive. That was $14.400 approx that we need to put toward our loan to keep our payments from going up. There was no mention that we had to pay that much in federal taxes to begin with and also any other credits would affect how much we got back for the solar system. We were directly told it would be a lump sum and that's the only reason we agreed to purchase. Now we're stuck with $20,000 of financial burden we weren't supposed to have and this company won't do a thing to help. They pull out page 12 of the contract which does say to consult a tax professional but why should we have done that when we were assured by this awesome 'reputable' company? We're not the only ones this has happened to either. After waiting for three weeks for responses from corporate customer support I was told they will not do anything. I asked for a call back from a manager and still haven't got that. In the mean time I reached out to local customer support and after having to call them several times finally got the same out hands are clean you signed the contract , I hate it for you stuff. She even had the audacity to ask if I had recorded our conversation with the sales rep to support my case. Why in the world would I need to record a sales pitch with a 'reputable' company?

Sales reps *** say anything to make a sale and customer service has no regards to customers after project is completed.
We purchased our almost $50,000 system from PHS almost a year ago now with the understanding that we would have outside financial compensation from *** Power rebates and B) Federal Tax incentive. We were assured by our sales rep and his supervisor that we would qualify for the max $6000 *** rebate but the 2019 rebates were already gone so we simply had to make sure we had one submitted on opening day of this year, which I did within 8 minutes of it being online. We were denied because it must be submitted with it 90 days. At no point during the install process did anyone refer to this. We were also assured that we would get back the full 30% of our investment from a federal tax credit or incentive. That was $14.400 approx that we need to put toward our loan to keep our payments from going up. There was no mention that we had to pay that much in federal taxes to begin with and also any other credits would affect how much we got back for the solar system. We were directly told it would be a lump sum and that's the only reason we agreed to purchase. Now we're stuck with $20,000 of financial burden we weren't supposed to have and this company won't do a thing to help. They pull out page 12 of the contract which does say to consult a tax professional but why should we have done that when we were assured by this awesome 'reputable' company? We're not the only ones this has happened to either. After waiting for three weeks for responses from corporate customer support I was told they will not do anything. I asked for a call back from a manager and still haven't got that. In the mean time I reached out to local customer support and after having to call them several times finally got the same out hands are clean you signed the contract , I hate it for you stuff. She even had the audacity to ask if I had recorded our conversation with the sales rep to support my case. Why in the world would I need to record a sales pitch with a 'reputable' company?

We have reached out to customer service many times in the past 3 months and they promise to look into our problem and get back right away and we never
We were promised that the solar panels that were installed in July of 2018 were more than enough to take care of our energy usage. We have contacted costumer service many tiems with no resolution to the problem

Had issue from the moment my panels were installed, came to agreement with the company to alleviate the issues but now they aren't honoring agreement.
Prior to my panels being installed the sales agent assured me that the solar panels would work the same as a whole house generator in the event of a power outage. I found out this was not true when the panels were being installed on my house, well after I had already signed the contracts. I spoke with Mark and he and I agreed that Power Home would have an shutoff / plug installed on my home so that I could use my back up generator to power my home in the event of a power outage. This was agreed upon on 8/16/2019. Finally after several more phone calls with various employee of Power Home someone came out to my house on 10/22/2019 to access installing the shutoff / plug. After the electrician left my house he emailed others at Power Home Solar and this is the last I have heard from them. I have left voicemails, sent text messages and emails and have received no responses back.

Power Home Solar charged us over $5700 more than the product/services we actually received. After almost 8 weeks, no refund.
Power Home Solar charged us over $5700 more than the product/services we actually received. Due to error on their part, our system had to be downsized, and we signed new paperwork and proceeded with the modified installation. When we received the bill, the financing company had disbursed and charged us for the full amount, over $25k. The revised paperwork we had signed was for approximately $5700 less. I brought the to the attention of both *** and Power Home on December 6th, 2019. Almost 8 weeks later, we have no resolution. We were offered to sign a nondisclosure "settlement" form that we felt was inappropriate considering this is not a settlement, it is purely a refund for services we did not received. I do not feel comfortable waiving my right to hold Power Home accountable if we were to experience an issue with the actual product or install.

At this point, we have been paying a high interest rate on the full balance, and are still awaiting a concrete plan. Mosaic has already paid the money to Power Home, so it is not their responsibility to change the loan. Power Home has our extra $5700+ in their pocket and so far they refuse to return it. This is one of the most upsetting experiences I have ever had with any business.

Had issue from the moment my panels were installed, came to agreement with the company to alleviate the issues but now they aren't honoring agreement.
Prior to my panels being installed the sales agent assured me that the solar panels would work the same as a whole house generator in the event of a power outage. I found out this was not true when the panels were being installed on my house, well after I had already signed the contracts. I spoke with Mark and he and I agreed that Power Home would have an shutoff / plug installed on my home so that I could use my back up generator to power my home in the event of a power outage. This was agreed upon on 8/16/2019. Finally after several more phone calls with various employee of Power Home someone came out to my house on 10/22/2019 to access installing the shutoff / plug. After the electrician left my house he emailed others at Power Home Solar and this is the last I have heard from them. I have left voicemails, sent text messages and emails and have received no responses back.

Power Home Solar charged us over $5700 more than the product/services we actually received. After almost 8 weeks, no refund.
Power Home Solar charged us over $5700 more than the product/services we actually received. Due to error on their part, our system had to be downsized, and we signed new paperwork and proceeded with the modified installation. When we received the bill, the financing company had disbursed and charged us for the full amount, over $25k. The revised paperwork we had signed was for approximately $5700 less. I brought the to the attention of both *** and Power Home on December 6th, 2019. Almost 8 weeks later, we have no resolution. We were offered to sign a nondisclosure "settlement" form that we felt was inappropriate considering this is not a settlement, it is purely a refund for services we did not received. I do not feel comfortable waiving my right to hold Power Home accountable if we were to experience an issue with the actual product or install.

At this point, we have been paying a high interest rate on the full balance, and are still awaiting a concrete plan. Mosaic has already paid the money to Power Home, so it is not their responsibility to change the loan. Power Home has our extra $5700+ in their pocket and so far they refuse to return it. This is one of the most upsetting experiences I have ever had with any business.

Solar panels not doing what was promised and has not been since time of purchase.
In Dec 2017.(Tomas B)We were told at the time of purchase that we would need 22 panels and they should be facing south to be the most productive so they would be mounted on our roof over our livingroom and front porch. Said it would provide us with 80% of our power usage and our light bill would be between 50 and 80 dollars a month. When they came in Feb 2018 and installed it they had 22 panels and they did not mount them all facing south like the blueprint and what the salesman had told us opon purchase. They left after starting because it was valentine's day. They blamed it on wet weather to their company but at the time the chance of rain was still just a chance and it wasn't raining. I had power home solar contact me and tell me the installation was on hold due to the wet weather. I said well is these panels going to provide me with 80% power and I was told yes. The installers came back and finished the solar panel job. They installed an energy efficient nest control system on my heating and air. They promised so many inches of insulation in the attic and when they said they was done I went up to check it and it look like 4 or 5 bags of insulation just blown around the attic entrance to make it look like it was done. One of the installers saw me checking it as they were getting ready to leave. I had power home solar call me and asked if they had finished and I told them that they were trying to get me on the insulation and she told me that they would give me reimbursement for that because it was a tight spot ( I can stand up completely in the attack in the center and almost completely in the rest) . With this being said I took the reimbursement and added 36 plus inches of blown insulation myself. I contacted power home solar about it not covering 80% of my power in October 2018 and they told me that they couldn't see it because they didn't have me connected to the solar edge monitoring system and that was their fault so they was going to get it connected as it should have been and monitor it from nov 2018 till Feb 2019 and call me back with what they had came up with to fix the issue. I didn't receive a call so I gave it a few more months and called them around July and told them It still wasn't making 80% or not even 50 % and I was told it had been a cloudy year. I continued to make energy improvements as we have and insulation blanket around our water heater, timers on water heater, timer on pool pump, switched all lights to energy efficient bulbs, sealing around doors and windows, 2 less people living in the household and the 36 inches of insulation I mentioned earlier and still not saving nowhere near what was promised with the solar panels. I call the power home solar people again and also my power company and still got nowhere but was told by AEP that I wasn't generating what I had told them I was promised from power home solar. Finally I call power home solar and spoke to a lady and she wanted me to email her power graph from before the solar installation from the power company AEP and she would compare it to after installed. She said that she would have to put me to someone else that could take care of this. I then got transfered a few times with one person trying to sell me more panels and another person who said my panels were working. I told them yes working but not the production as I was promised. We lost connection somehow. I called power home solar in October 2019 about my solar panels again as the inverter had quit working and wasn't producing power. They told me that they could see it wasn't working and would send someone out to replace it and they did. They called to confirm it was replaced. I brought up the headache of this since it had been installed and it still not generating as promised and it hadn't been cloudy

Where do I begin, from the no-show appointments from installation crews 12 months ago, to the never ending customer service phone calls for help, to the technicality issues between meter communication, to the mis-wiring that caused our AC unit to stop in May while we were out to town, to now 12 months in....only producing about 20% of our overall electricity. This has been the worst experience of our lives. Do not agree to sign up with this company

Where do I begin, from the no-show appointments from installation crews 12 months ago, to the never ending customer service phone calls for help, to the technicality issues between meter communication, to the mis-wiring that caused our AC unit to stop in May while we were out to town, to now 12 months in....only producing about 20% of our overall electricity. This has been the worst experience of our lives. Do not agree to sign up with this company

I was mislead /lied too about the 30% tax credit.
During July of 2019 Nicholas N. Came out to the house for a solar estimate. The sales rep kept stating that we would be guaranteed the 30% tax credit and it was only for this year. He talked about how it was a refund and when we received this refund we had to put it back into the panels and the cost of payment would be lowered. Due to this we decided to buy solar panels. After filing our taxes we were told that we did not qualify for the tax credit and if we did it is not a refund but a credit. Not only did nicholas not mention that there was a possibility of not getting the credit but was adamant that this was a refund that we would get so our solar system would be more affordable. I feel lied to and if I would have know this I would not have purchased the panels.