POWERHOME SOLAR Reviews (%countItem)
POWERHOME SOLAR Rating
Address: 919 N Main St, Mooresville, North Carolina, United States, 28115-2355
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Excellent customer service. Been a great company to work with. They handle everything and communicate everything along the way. Everyone is very professional and has done a great job!
Thank you for the 5-star review. We are pleased you had a wonderful experience. Enjoy your new solar panels.
Excellent customer service. Been a great company to work with. They handle everything and communicate everything along the way. Everyone is very professional and has done a great job!
Thank you for the 5-star review. We are pleased you had a wonderful experience. Enjoy your new solar panels.
From meeting with Norwood through the completed installation, this has been the easiest process I have ever encountered. PowerHome Solar has done 99% of the leg work during the process while I sat back and signed a few forms. They are prompt & thorough. On the day of installation, Tyler and the crew arrived as scheduled & immediately went to work then cleaned up before leaving. They were friendly & very informative. I tried very hard to find reasons not to go with PowerHome Solar but could not.
We are pleased you chose us and thank you for being a POWERHOME customer. Enjoy your new solar panels.
From meeting with Norwood through the completed installation, this has been the easiest process I have ever encountered. PowerHome Solar has done 99% of the leg work during the process while I sat back and signed a few forms. They are prompt & thorough. On the day of installation, Tyler and the crew arrived as scheduled & immediately went to work then cleaned up before leaving. They were friendly & very informative. I tried very hard to find reasons not to go with PowerHome Solar but could not.
We are pleased you chose us and thank you for being a POWERHOME customer. Enjoy your new solar panels.
very good
Thank you for the 5-star review, ***. Welcome to the POWERHOME Family.
very good
Thank you for the 5-star review, ***. Welcome to the POWERHOME Family.
I signed a contract to add solar to my home with a 3 day right to cancel. The contract states that I can cancel via email, mail or in person.
I cancelled today, within the 3 day limit and then received an email that I would have to supply a 'wet ink' signature of the contract post-marked by midnight tonight in order to recind. That is not what the contract says. I also received 3 phone calls pressuring me not to cancel. I was planning on still completing the transaction, however wanted time to review my options as roof replacement was now required. After the threatening email, I want nothing to do with this company.
None but the company should not be allowed to harass potential customers, nor change the terms of contract.
thank you for considering POWERHOME Solar. If you decide to change your mind, we are happy to help. Best wishes to you.
I signed a contract to add solar to my home with a 3 day right to cancel. The contract states that I can cancel via email, mail or in person.
I cancelled today, within the 3 day limit and then received an email that I would have to supply a 'wet ink' signature of the contract post-marked by midnight tonight in order to recind. That is not what the contract says. I also received 3 phone calls pressuring me not to cancel. I was planning on still completing the transaction, however wanted time to review my options as roof replacement was now required. After the threatening email, I want nothing to do with this company.
None but the company should not be allowed to harass potential customers, nor change the terms of contract.
thank you for considering POWERHOME Solar. If you decide to change your mind, we are happy to help. Best wishes to you.
very professional group from the sales representative to the installers.
Thank you for your review, ***. Our goal is to turn the country solar AND satisfy our customers. Thank you for making both of those things possible
very professional group from the sales representative to the installers.
Thank you for your review, ***. Our goal is to turn the country solar AND satisfy our customers. Thank you for making both of those things possible
At first we were very happy with the installation, then it rained and we got water spots on our ceiling. We sent photos and some one came out. Flashing was put on the roof by Powerhome, but a new spot on the ceiling developed. We called back and the same run around. The Pictures were "not received" and NO phone call. The customer service is not up to snuff. I'm not a roofing or siding or contracting expert by ANY MEANS. All I know is that before the installation my ceiling was undamaged. 2 Days after the install, I had a large 3 sq ft water spot on my drywall ceiling that is getting bigger.
Hi ***, we apologize and are working with you to address these inconveniences to your satisfaction. Thank you for your understanding, and for being a POWERHOME customer.
Actually, we have not received an communication since last Thursday, when we were told you were NOT coming to remediate our issue. So your statement is NOT correct.
At first we were very happy with the installation, then it rained and we got water spots on our ceiling. We sent photos and some one came out. Flashing was put on the roof by Powerhome, but a new spot on the ceiling developed. We called back and the same run around. The Pictures were "not received" and NO phone call. The customer service is not up to snuff. I'm not a roofing or siding or contracting expert by ANY MEANS. All I know is that before the installation my ceiling was undamaged. 2 Days after the install, I had a large 3 sq ft water spot on my drywall ceiling that is getting bigger.
Hi ***, we apologize and are working with you to address these inconveniences to your satisfaction. Thank you for your understanding, and for being a POWERHOME customer.
Actually, we have not received an communication since last Thursday, when we were told you were NOT coming to remediate our issue. So your statement is NOT correct.
PowerHome Solar did an excellent job on installing our panels. The process was clear, the people we dealt with were thorough and professional and the install team was top notch!
Glad to see that we could deliver a good experience for you, ***. Thank you for your review and your business. All of our best to you in going solar!
PowerHome Solar did an excellent job on installing our panels. The process was clear, the people we dealt with were thorough and professional and the install team was top notch!
Glad to see that we could deliver a good experience for you, ***. Thank you for your review and your business. All of our best to you in going solar!
Great from start to finish
Thank you for the review, ***. Happy to hear you had a great experience. Thank you for choosing POWERHOME Solar. We appreciate you business.
Roofing job not completed to include repairing dirt/ grass driveway which was destroyed by company removing dumpster.
New roof s/p Hurricane Florence. Crew chief has not returned to complete job since before Christmas 2018. Used same company who installed solar panels (for which I have no issues). Management has been available but has not been able to resolve. Crew chief no longer returns calls nor answers text messages regarding missed scheduled dates. Dates have been established since January 2019 all being no shows and each time an excuse why unable to come. Of late I was told crew can only come on weekends as a large job takes priority. Company has not been paid in full as job not completed and I have not been pressured to pay in full. I do desire to resolve this issue as 4 months have gone by without job being completed and my driveway/ yard being repaired. Dirt driveway/ yard was destroyed by the company removing dumpster when the truck got stuck in yard and required a tow truck.
I desire job to be completed and driveway/ yard to be repaired asap. If company is unable to complete their job then I desire to be released from the contract to hire someone else to complete the job. I have the insurance money for said job and am willing to discuss possible solutions. At this time no solutions have been offered. Per management my case has been taken to owner without resolution. If they were to release me from the contract, I do not desire to complete an adjusted payment until I have quotes for someone else to complete roofing job and repair driveway/ yard. Per contract it states: "PHR is not responsible for any delays due to strikes, accidents, acts of God, or other issues beyond our control". I do not see how my job falls into any of these categories. It is within company control to prioritize jobs and make Crew Chief complete my job which in his own words should take about "4 to 5" hours.
Ms., Our apologies this has happened. Our Resolutions Manager has reached out to you and will be working with you to resolve these issues.
Roofing job not completed to include repairing dirt/ grass driveway which was destroyed by company removing dumpster.
New roof s/p Hurricane Florence. Crew chief has not returned to complete job since before Christmas 2018. Used same company who installed solar panels (for which I have no issues). Management has been available but has not been able to resolve. Crew chief no longer returns calls nor answers text messages regarding missed scheduled dates. Dates have been established since January 2019 all being no shows and each time an excuse why unable to come. Of late I was told crew can only come on weekends as a large job takes priority. Company has not been paid in full as job not completed and I have not been pressured to pay in full. I do desire to resolve this issue as 4 months have gone by without job being completed and my driveway/ yard being repaired. Dirt driveway/ yard was destroyed by the company removing dumpster when the truck got stuck in yard and required a tow truck.
I desire job to be completed and driveway/ yard to be repaired asap. If company is unable to complete their job then I desire to be released from the contract to hire someone else to complete the job. I have the insurance money for said job and am willing to discuss possible solutions. At this time no solutions have been offered. Per management my case has been taken to owner without resolution. If they were to release me from the contract, I do not desire to complete an adjusted payment until I have quotes for someone else to complete roofing job and repair driveway/ yard. Per contract it states: "PHR is not responsible for any delays due to strikes, accidents, acts of God, or other issues beyond our control". I do not see how my job falls into any of these categories. It is within company control to prioritize jobs and make Crew Chief complete my job which in his own words should take about "4 to 5" hours.
Ms., Our apologies this has happened. Our Resolutions Manager has reached out to you and will be working with you to resolve these issues.
Great from start to finish
Thank you for the review, ***. Happy to hear you had a great experience. Thank you for choosing POWERHOME Solar. We appreciate you business.
Amazing experience from start to finish.
So glad we met your expectations. Our staff is committed to deliver the best experience. Thank you for for your review. Welcome to the POWERHOME family.
Amazing experience from start to finish.
So glad we met your expectations. Our staff is committed to deliver the best experience. Thank you for for your review. Welcome to the POWERHOME family.