I researched and ordered a ring online at Pompeii3.com When I was ordering the production time stated it would be produced by 08/20/2018, then I paid for expedited shipping
I have contacted their customer service directly via phone, emailed three times and left messages on my online account asking for confirmation on production and shipping Zero response and I have plans to ask my sweetheart in a few days The online message center says they will reply within hours, again no reply over a day period Tracking information and production information is now no where to be found on my invoice The promises made during purchase have been false
Just ordered my wife's second wedding ring enhancer (goes on the outside up against her wedding band) I ordered her 1st one a few years back and can't wait to give her this one for Christmas to go on the other side of her wedding band Chris was very professional in his responses and took care to answer all my questions I paid a few extra dollars to have my wife's enhanced ring upgraded to a better color and clarity Don't rely on anyone's review and order something to learn that Pompeiiis a great jewelry company providing great service and quality jewelry
Okay, so to start I'm a last minute shopper I order this ring and got it within two weeks he even sent me an appraisal for it because I was skeptical of buying jewelry onlineBut I have to say it is by far the most beautiful thing in the worldI love itIt never leaves my fingersThank you so so so much
I LOVE my ringI was worried about what big jewelry stores say about "lower quality" diamondsBut this ring is absolutely stunning and everything I wanted!! This is a great seller that answered my million questionsDon't hesitate to buy from this company!
I ordered a ring for Pompeiiand I have requested to send the ring back for a refund because it is too big but the company is not responding I would like my refund and the day limit is almost up
I have ordered four pieces of jewelry, diamond rings and one diamond pendant, every one of the items is beautiful and well madeThe prices are absolutely, unequivocally unbeatable and I am a bargain hunter, always comparing prices/qualityI just love everything I’ve gotten and would order again and againEverything came with appraisals and in nice boxesLove love love
This place pompeiiis a RIP off! First my order was four things, I only got two! And I paid for next day delivery! The so called appraisals are fake! They shouldn't all have the same certificate number! When I emailed them cuz they dont answer phone calls, they said they would send it out in five days, I got a tracking number, it said delivered but I never got itI live in an apartment , why I wouldn't have to sign for it is unclearWhy didnt it all come together, I placed my order and got it twenty days later well half of itSo much for Express! I would not do business here
Do not do business with these people! I purchased an engagement ring it took over months to come when it said it would ship within days I had to change my engagement date twiceOnce the ring finally arrived and I got to propose the Center Stone came loose within one week of regular wear by my fianceSince I spent the extra money to purchase the warranty, we sent the ring back for repairPompeii told us they would do whatever they had to in order to make it rightWe asked for additional prongs to be added to secure the Center StoneThis was supposed to take daysIt cost $to overnight the ring back to the company and put insurance on itIt has now been a month we finally received the ring back again today with no extra prongs added!!! Also no explanation of any work that they did!
Buyers beware stay away!!! I would give this company zero stars if it were an option
I purchased a $necklace for my wife for ChristmasI never received itI filled a claim with Pompeiiand just received this response
"After their thorough investigation, unfortunately, *** has denied this claim stating that "The package was delivered as addressed", and will not be reimbursing us for the productAt is time, we can not provide a replacement of this item since *** has determined that this package was already delivered to the correct address I now this is not the outcome you were looking for and we sincerely apologize on behalf of *** However, we must adhere to the decision that *** has made regarding the claim"
I did not have a choice on who would deliver the packageI did not have an option on checkout to require a signatureAll I know if that I paid this company $and did not receive my order
Deployed to Afghanistan and needed a gift for the wifeFound this website and took a chanceWas pleasantly surprised at the quality of the jewelryIt far exceeded my expectationsCustomer service was very prompt when I had a question and the shipping was top lineWife is very happy and I will definitely be a repeat customer
I am writing to say that I am beyond ecstatic with the ring I received from Pompeii3! Chris, Don, and team were especially helpful with all of my questions, concerns, and random inquiriesHaving read numerous reviews on ***, ***, and other message boards; I treaded cautiously with working with PompeiiWhat I found was you really do get what they listMeaning, beautiful designs with CE diamonds in the I1-IclarityThese stones are not the most appealing (essentially Kay/Jared quality), so I opted to upgrade to S1-Swhich literally took my breath away when I opened the boxThank you all againShe said "Yes" yesterday and has just been wonder-struck ever since!
As a really satisfied customer, I simply want to share my joy in finding a very dynamic jeweler, a beautiful design, and a great stone! One really does get enormous bling for the buck with Pompeii3! Guys, buy with comfort!
I purchased a fairly expensive diamond ring from this company and my experience was very positiveThey did what they said they were going to doThe pricing is very good, the quality was above average and the service was also very goodI was uncomfortable ordering from the internet so I called and talked with themThey were very nice and spent time with me on my purchase
I purchased a pair of diamond earrings You never know what you’re going to get with online purchases but I have to say these earrings are absolutely gorgeous! I also bought a solitaire diamond necklace and it’s as beautiful as the earrings I am more than satisfied I will be a return customer Very happy I found PompeiiJewelry!!
I bought a carrot Halo Diamond ring with white gold surrounding it for my sister.It shines and looks great.This business has been family owned for years.Why does it say years on the Revdex.com website? I LOVE this jewelry store and its website !!!
Never again would I buy from this scamming company I purchased a product online, based on descriptions and pictures....many pictures I paid more than $for an engagement ring After I placed the order, many emails went unanswered, attempting to find out when the product would be shipped No answer ever! When I called the company, I was always routed to a voicemail When I finally called to "place a new order" someone answered and said they had no problem with emails from anyone else I am in IT so I know better...what an excuse I finally received the product only to get something NOT as advertised Within seconds of opening the box, I was disappointed with the quality of the engagement ring I immediate set about to return it and get a refund....another fiasco After days of waiting for NO response from RMA form or emails, I called pretending to place a new order, at which I spoke to someone Received an RMA# verbally and returned NEXT DAY AIRStill waiting on refun
Purchased a diamond pendent from Pompeiifor my wife for out 50th wedding anniversaryHad a problem but the people at Pompeiiwere very helpful and the problem was resolved quicklyEach person I communicated with during the purchase were very helpful, and more than willing to help with any issues
I would defiantly recommend this Jeweler, and I will definably shop there again
Purchased a diamond pendent from Pompeiifor my wife for out 50th wedding anniversaryHad a problem but the people at Pompeiiwere very helpful and the problem was resolved quicklyEach person I communicated with during the purchase were very helpful, and more than willing to help with any issues
I would defiantly recommend this Jeweler, and I will definably shop there again
I have tried to reach out to PompeiiJewelry since December 28th and I have yet to receive how to go about a return I bought it through sears.com and have tried working with them to reach out to them and still no answer This isn't fair to me that I will have to pay my bill of this unit when if tried to return it
My wife and I bought our wedding bands for each other from this business in November of 2014, and exchanged them as Christmas gifts the same yearMy ring was not worn until May of Since then, I have had to send my ring back times for repairs/replacement due to the ring cracking in numerous placesI have a silicon ring that I wear during exercise, physical labor, etcso these crack are coming about due to wear and tearMy ring has, yet again, cracked after only having it back for less than a month (It is currently Sep2016)I called and asked the business for either an exchange for different product of equal or lesser value or an upgrade to a higher quality metal of the same type due to the amount of times I have had to send it backIf you totaled costs I've spent on shipping back and forth, you could almost buy a brand new ring from this companyWhen I was put through to a manager to discuss the potential settlement after being refused an exchange for a different product or even store credit, my call was not answered, and I have tried three times just todayI really hate that this has been my experience with exchanging my ring, if you're counting this will have made the 5th ring from them, because we have had no issues at all with my wife's ring, and my in-laws bought their rings from this place as well and have had nothing but good things to say about their products
I researched and ordered a ring online at Pompeii3.com When I was ordering the production time stated it would be produced by 08/20/2018, then I paid for expedited shipping
I have contacted their customer service directly via phone, emailed three times and left messages on my online account asking for confirmation on production and shipping Zero response and I have plans to ask my sweetheart in a few days The online message center says they will reply within hours, again no reply over a day period Tracking information and production information is now no where to be found on my invoice The promises made during purchase have been false
Just ordered my wife's second wedding ring enhancer (goes on the outside up against her wedding band) I ordered her 1st one a few years back and can't wait to give her this one for Christmas to go on the other side of her wedding band Chris was very professional in his responses and took care to answer all my questions I paid a few extra dollars to have my wife's enhanced ring upgraded to a better color and clarity Don't rely on anyone's review and order something to learn that Pompeiiis a great jewelry company providing great service and quality jewelry
Okay, so to start I'm a last minute shopper I order this ring and got it within two weeks he even sent me an appraisal for it because I was skeptical of buying jewelry onlineBut I have to say it is by far the most beautiful thing in the worldI love itIt never leaves my fingersThank you so so so much
I LOVE my ringI was worried about what big jewelry stores say about "lower quality" diamondsBut this ring is absolutely stunning and everything I wanted!! This is a great seller that answered my million questionsDon't hesitate to buy from this company!
I ordered a ring for Pompeiiand I have requested to send the ring back for a refund because it is too big but the company is not responding I would like my refund and the day limit is almost up
I have ordered four pieces of jewelry, diamond rings and one diamond pendant, every one of the items is beautiful and well madeThe prices are absolutely, unequivocally unbeatable and I am a bargain hunter, always comparing prices/qualityI just love everything I’ve gotten and would order again and againEverything came with appraisals and in nice boxesLove love love
This place pompeiiis a RIP off! First my order was four things, I only got two! And I paid for next day delivery! The so called appraisals are fake! They shouldn't all have the same certificate number! When I emailed them cuz they dont answer phone calls, they said they would send it out in five days, I got a tracking number, it said delivered but I never got itI live in an apartment , why I wouldn't have to sign for it is unclearWhy didnt it all come together, I placed my order and got it twenty days later well half of itSo much for Express! I would not do business here
Do not do business with these people! I purchased an engagement ring it took over months to come when it said it would ship within days I had to change my engagement date twiceOnce the ring finally arrived and I got to propose the Center Stone came loose within one week of regular wear by my fianceSince I spent the extra money to purchase the warranty, we sent the ring back for repairPompeii told us they would do whatever they had to in order to make it rightWe asked for additional prongs to be added to secure the Center StoneThis was supposed to take daysIt cost $to overnight the ring back to the company and put insurance on itIt has now been a month we finally received the ring back again today with no extra prongs added!!! Also no explanation of any work that they did!
Buyers beware stay away!!! I would give this company zero stars if it were an option
I purchased a $necklace for my wife for ChristmasI never received itI filled a claim with Pompeiiand just received this response
"After their thorough investigation, unfortunately, *** has denied this claim stating that "The package was delivered as addressed", and will not be reimbursing us for the productAt is time, we can not provide a replacement of this item since *** has determined that this package was already delivered to the correct address I now this is not the outcome you were looking for and we sincerely apologize on behalf of *** However, we must adhere to the decision that *** has made regarding the claim"
I did not have a choice on who would deliver the packageI did not have an option on checkout to require a signatureAll I know if that I paid this company $and did not receive my order
Deployed to Afghanistan and needed a gift for the wifeFound this website and took a chanceWas pleasantly surprised at the quality of the jewelryIt far exceeded my expectationsCustomer service was very prompt when I had a question and the shipping was top lineWife is very happy and I will definitely be a repeat customer
I am writing to say that I am beyond ecstatic with the ring I received from Pompeii3! Chris, Don, and team were especially helpful with all of my questions, concerns, and random inquiriesHaving read numerous reviews on ***, ***, and other message boards; I treaded cautiously with working with PompeiiWhat I found was you really do get what they listMeaning, beautiful designs with CE diamonds in the I1-IclarityThese stones are not the most appealing (essentially Kay/Jared quality), so I opted to upgrade to S1-Swhich literally took my breath away when I opened the boxThank you all againShe said "Yes" yesterday and has just been wonder-struck ever since!
As a really satisfied customer, I simply want to share my joy in finding a very dynamic jeweler, a beautiful design, and a great stone! One really does get enormous bling for the buck with Pompeii3! Guys, buy with comfort!
I purchased a fairly expensive diamond ring from this company and my experience was very positiveThey did what they said they were going to doThe pricing is very good, the quality was above average and the service was also very goodI was uncomfortable ordering from the internet so I called and talked with themThey were very nice and spent time with me on my purchase
Very good work and it is excellent work that is being done very beautiful workOn time and exceptional craftsmanshipLove it
I purchased a pair of diamond earrings You never know what you’re going to get with online purchases but I have to say these earrings are absolutely gorgeous! I also bought a solitaire diamond necklace and it’s as beautiful as the earrings I am more than satisfied I will be a return customer Very happy I found PompeiiJewelry!!
I bought a carrot Halo Diamond ring with white gold surrounding it for my sister.It shines and looks great.This business has been family owned for years.Why does it say years on the Revdex.com website? I LOVE this jewelry store and its website !!!
Never again would I buy from this scamming company I purchased a product online, based on descriptions and pictures....many pictures I paid more than $for an engagement ring After I placed the order, many emails went unanswered, attempting to find out when the product would be shipped No answer ever! When I called the company, I was always routed to a voicemail When I finally called to "place a new order" someone answered and said they had no problem with emails from anyone else I am in IT so I know better...what an excuse I finally received the product only to get something NOT as advertised Within seconds of opening the box, I was disappointed with the quality of the engagement ring I immediate set about to return it and get a refund....another fiasco After days of waiting for NO response from RMA form or emails, I called pretending to place a new order, at which I spoke to someone Received an RMA# verbally and returned NEXT DAY AIRStill waiting on refun
Purchased a diamond pendent from Pompeiifor my wife for out 50th wedding anniversaryHad a problem but the people at Pompeiiwere very helpful and the problem was resolved quicklyEach person I communicated with during the purchase were very helpful, and more than willing to help with any issues
I would defiantly recommend this Jeweler, and I will definably shop there again
Purchased a diamond pendent from Pompeiifor my wife for out 50th wedding anniversaryHad a problem but the people at Pompeiiwere very helpful and the problem was resolved quicklyEach person I communicated with during the purchase were very helpful, and more than willing to help with any issues
I would defiantly recommend this Jeweler, and I will definably shop there again
I have tried to reach out to PompeiiJewelry since December 28th and I have yet to receive how to go about a return I bought it through sears.com and have tried working with them to reach out to them and still no answer This isn't fair to me that I will have to pay my bill of this unit when if tried to return it
My wife and I bought our wedding bands for each other from this business in November of 2014, and exchanged them as Christmas gifts the same yearMy ring was not worn until May of Since then, I have had to send my ring back times for repairs/replacement due to the ring cracking in numerous placesI have a silicon ring that I wear during exercise, physical labor, etcso these crack are coming about due to wear and tearMy ring has, yet again, cracked after only having it back for less than a month (It is currently Sep2016)I called and asked the business for either an exchange for different product of equal or lesser value or an upgrade to a higher quality metal of the same type due to the amount of times I have had to send it backIf you totaled costs I've spent on shipping back and forth, you could almost buy a brand new ring from this companyWhen I was put through to a manager to discuss the potential settlement after being refused an exchange for a different product or even store credit, my call was not answered, and I have tried three times just todayI really hate that this has been my experience with exchanging my ring, if you're counting this will have made the 5th ring from them, because we have had no issues at all with my wife's ring, and my in-laws bought their rings from this place as well and have had nothing but good things to say about their products