My wife and I bought our wedding bands for each other from this business in November of 2014, and exchanged them as Christmas gifts the same yearMy ring was not worn until May of Since then, I have had to send my ring back times for repairs/replacement due to the ring cracking in numerous placesI have a silicon ring that I wear during exercise, physical labor, etcso these crack are coming about due to wear and tearMy ring has, yet again, cracked after only having it back for less than a month (It is currently Sep2016)I called and asked the business for either an exchange for different product of equal or lesser value or an upgrade to a higher quality metal of the same type due to the amount of times I have had to send it backIf you totaled costs I've spent on shipping back and forth, you could almost buy a brand new ring from this companyWhen I was put through to a manager to discuss the potential settlement after being refused an exchange for a different product or even store credit, my call was not answered, and I have tried three times just todayI really hate that this has been my experience with exchanging my ring, if you're counting this will have made the 5th ring from them, because we have had no issues at all with my wife's ring, and my in-laws bought their rings from this place as well and have had nothing but good things to say about their products
Pompeiiclaimed to be selling a 1.50ct diamond ring which I purchased for $After receiving the ring, I paid to have it appraisedThat's when I learned that the actual carat weight of the ring was only caratsPompeiirefuses to acknowledge the discrepancy even after I paid to ship the jewelry back to the seller at their request for evaluation and inspection
BUYER BEWARE! This company is not what you think it is I received a beautiful diamond engagement ring from my fiance and went to have a custom wedding band made shortly after the engagement I went to a local, reputable jewelry company and they told me I needed to send it back immediately because it was at risk for falling apart The prongs were not holding the diamonds in securely and there were several flaws on the band that were making the ring catch on all my sweatersI sent the ring back with all of the documentation from the reputable company asking Pompeiito remake the ring They did so and resent the ring back only to have it in the same condition as it was the first time!
We took the ring to get a 2nd opinion from different reputable jewelry company and they said the same thing! In their opinion there was not a lot of "quality control" when making this ring The diamond is off center and the halo is uneven and the side stones are at risk of falling outMy fiance paid around $for this ring and it appraises (with Pompeii's appraisers of course) at over $but the company I took it to said it wasn't worth much more then $This company should be put out of businessHow dare they claim to sell quality jewelry Not only are they selling crappy quality rings but they are ruining proposals around the world
I purchased an engagement ring from this company four months agoI have had to send the ring back to them a total of six times now for the same reasons each time, it takes about days to be returned to meThe product has been returned back to me and is still not repaired and or damaged moreI am getting married February 2nd and have done everything in my power to work with this companyI've spent an endless amount of time on the phone, emailing or chatting with themI am so very upset and have been waiting for the product that I bought to finally be worn without constantly be terrified that some thing is wrong with itI have again tried to work with them and I dont seem to be treated like a valued customerI feel robbed and taken advantage ofI am hoping you can advise me on what steps to take or help me with this issue
I purchased a diamond channel set wedding band from Pompeii It is a really BEAUTIFUL ring and high quality I have been getting compliments on it daily Buy from Pompeii-- their jewelry is awesome and rock bottom prices !! You won't be sorry !
I ordered white gold wedding rings with diamondsI redeived the order in a timely manner, but when my fiancee started to put the rings on my finger I was so disappointed but did not want to spoil the momentThe diamonds were much smaller than describedI could hardly see themUpon examination I realized that the gold bands were scratched and discolored.The bands were also thinner in some places making them look whop sidedI looked at different jewellery storeswith very similiar rings in the carat weight that I orderedTheir diamonds were much bigger and the same count on the bandsI knew at that time that the company "Pompeeiwere misrepresenting the rings I thought I was paying forI am currently waiting to here back from the company for a refund
There's a form that needs to be filled out inorder to start a returnI have filled out the form or times and tried to contact the company's support team via email also, or timesNo response as of yetIt tells us to give them to hours for a response it's been over a week when I filled out the return form and a week since my first email to they're support teamI want to return an item I am not satisfied with
I couldn't be happier with PompeiiI bought a beautiful ct eternity engagement ring with a setting for carat oval stone and a ct eternity wedding bandThe rings were beautiful, the workmanship excellent, the price outstandingI see there are reviews all over the spectrum for Pompeii3, but I put them at the topI wouldn't hesitate to order from them again - and I haveYou'd be doing yourself a favor by using Pompeii- beauty, quality, craftsmanship, service and price
I have a flawed diamond (not clear if it is actually a diamond, suspect it is not)When the company was notified, all they offered was to replace it at cost, and shipping of courseI have to pay for a new diamond I was told that a hammer strike could break a diamondWell, if such an impact had accused, and I assure you it did not, a hammer-like impact should also have damaged the soft metal of the band and or even have been noticed at the time it was struckAre you telling me that my hand was hit with the force of a hammer and I didn't notice? It has a huge chunk of the center diamond missingEither the diamond was sold with an extreme flaw, or it is not actually a diamondI will be getting a second opinion
We purchased the wedding set from pompeiiin January,revived the item in late FebruaryI wore the engagement ring for months and took it off shortly after our weddingThe ring has no sparkle and look as if we purchased it in a quarter machineThe quality of the whole set looks horrible and it’s not even a year oldCall the company to try to get this resolved and the argued with me about it for fifteen minutes before I asked to speak with a managerThey said I have to pay for shipping so they can take a look at it and upgrade the qualityWhich by the way we have to pay the differenceAll we are wanting is our money back so we can go else where and purchase another set from someone elseThere is no reason the ring should look this bad and it’s only 1/months oldTotally disappointed in this company and the quality of there rings
I was deployed and planned on coming home and popping the question to the love of my lifeI found this website where the prices were quite reasonable for good to great quality ringsA month before coming home I ordered a ring online through them in hopes that it would be there before I got thereUpon opening the box, to my surprise, there was absolutely nothing in itI called the company and they told me that they would handle itThey took none of my information and hung up in my earI called back and that's when they asked for my order number and name and said that they would file a claim with the bank and once again hung up in my earDO NOT do business with themI have pretty much been robbed and there's nothing I can do about it
I just wanted to tell you that we are both VERY happy with our rings!!
They are beautiful and beyond anything we expectedWhen we
opened the boxes it was like Birthday, Christmas and all other
holidays rolled into oneI am still walking on a cloud!!
Great job to all those at Pompeiiwho made it possible!!
Thanks again!
I purchased a pair of diamond earrings You never know what you’re going to get with online purchases but I have to say these earrings are absolutely gorgeous! I also bought a solitaire diamond necklace and it’s as beautiful as the earrings I am more than satisfied I will be a return customer Very happy I found PompeiiJewelry!!
I am so happy with my ringMy husband bought me this ring for our anniversaryShipping was a little slow but definitely worth the waitDiamonds are shiny and clearWould buy again they will be my new jeweler
I recommend Pompeii jewelry’s to anyone that is seeking a wedding ring/engagement etcto please go on there website social media and check out there many styles of jewelry very classic and unique styles, I purchased a ct ring for my wife she was blown away by the looks of it that she criedThumbs up to you guys over at Pompeii, you guys will always have my business
I ordered a 3/carat ring and when the ring arrived the paperwork stated it was 3/carat This happened TWICE because the ring had to be exchanged for sizingThe merchant repeatedly claimed "paperwork error"...hahahahaI took it to independent jeweler and paid for an appraisal: total carat weight .36! SHAME ON POMPEII JEWELER
my ring was damaged -like it was bent? -and a diamond was missing a diamondI bought a warranty with it
When I contacted them they said take a picture, send I to them and they will repair for just the shipping cost of $On return I decided to go down size since it was slightly to bigOriginal size was a they said there would be a additional charge of since its a custom sizeLong store short they sent me another size when I contacted them they said it would be another extra even though they sent the wrong size
I went through my emails and specifically told them size 9.5..(SMH) I cant believe they wouldn't own up to there mistake and want to charge me again
Horrible company
Purchased diamond pendant Upon receipt it had a visible crack almost the length of the diamond radius day warranty beings at purchase so by the time you receive your product, you will be lucky to have a full week to repackage and mail it out I was quoted nearly 30% more than what I had originally paid in order to replace said diamond Defect productCustomer service not in the business of making any accommodations or remedying customer issues The whole experience feels pretty scammyPay a couple hundred extra and do not order precious stone/ jewelry through this business
The item I received was completely different than what I had orderedThe product description claims that the diamonds in the ring were G/H in color (near colorless) and had an SI clarity (Slightly Imperfect)The ring I received was appraised at a local jeweler with an O/P color (very yellow) and an I2-clarity (very flawed)The setting itself had flaws and sharp edgesWhen I returned the item, I was assured I would be refunded in full, including the shipping costWhen the refund posted to my account, it was minus the $shipping cost I had paidWhen I addressed this with the company, they said, and I quote, "Return shipping is not we cover, we would only refund you for the items sent back." Not only was I initially lied to, but their support staff can hardly string together a coherent sentenceWhen initiating my complaint, there was no apology or offer to correct the issue, only the suggestion for me to spend my own money to return itI strongly advise against shopping with this company, as they not only falsely advertise their products, but do not stand behind them
I bought a carrot Halo Diamond ring with white gold surrounding it for my sister.It shines and looks great.This business has been family owned for years.Why does it say years on the Revdex.com website? I LOVE this jewelry store and its website !!!
My wife and I bought our wedding bands for each other from this business in November of 2014, and exchanged them as Christmas gifts the same yearMy ring was not worn until May of Since then, I have had to send my ring back times for repairs/replacement due to the ring cracking in numerous placesI have a silicon ring that I wear during exercise, physical labor, etcso these crack are coming about due to wear and tearMy ring has, yet again, cracked after only having it back for less than a month (It is currently Sep2016)I called and asked the business for either an exchange for different product of equal or lesser value or an upgrade to a higher quality metal of the same type due to the amount of times I have had to send it backIf you totaled costs I've spent on shipping back and forth, you could almost buy a brand new ring from this companyWhen I was put through to a manager to discuss the potential settlement after being refused an exchange for a different product or even store credit, my call was not answered, and I have tried three times just todayI really hate that this has been my experience with exchanging my ring, if you're counting this will have made the 5th ring from them, because we have had no issues at all with my wife's ring, and my in-laws bought their rings from this place as well and have had nothing but good things to say about their products
Pompeiiclaimed to be selling a 1.50ct diamond ring which I purchased for $After receiving the ring, I paid to have it appraisedThat's when I learned that the actual carat weight of the ring was only caratsPompeiirefuses to acknowledge the discrepancy even after I paid to ship the jewelry back to the seller at their request for evaluation and inspection
BUYER BEWARE! This company is not what you think it is I received a beautiful diamond engagement ring from my fiance and went to have a custom wedding band made shortly after the engagement I went to a local, reputable jewelry company and they told me I needed to send it back immediately because it was at risk for falling apart The prongs were not holding the diamonds in securely and there were several flaws on the band that were making the ring catch on all my sweatersI sent the ring back with all of the documentation from the reputable company asking Pompeiito remake the ring They did so and resent the ring back only to have it in the same condition as it was the first time!
We took the ring to get a 2nd opinion from different reputable jewelry company and they said the same thing! In their opinion there was not a lot of "quality control" when making this ring The diamond is off center and the halo is uneven and the side stones are at risk of falling outMy fiance paid around $for this ring and it appraises (with Pompeii's appraisers of course) at over $but the company I took it to said it wasn't worth much more then $This company should be put out of businessHow dare they claim to sell quality jewelry Not only are they selling crappy quality rings but they are ruining proposals around the world
I purchased an engagement ring from this company four months agoI have had to send the ring back to them a total of six times now for the same reasons each time, it takes about days to be returned to meThe product has been returned back to me and is still not repaired and or damaged moreI am getting married February 2nd and have done everything in my power to work with this companyI've spent an endless amount of time on the phone, emailing or chatting with themI am so very upset and have been waiting for the product that I bought to finally be worn without constantly be terrified that some thing is wrong with itI have again tried to work with them and I dont seem to be treated like a valued customerI feel robbed and taken advantage ofI am hoping you can advise me on what steps to take or help me with this issue
I purchased a diamond channel set wedding band from Pompeii It is a really BEAUTIFUL ring and high quality I have been getting compliments on it daily Buy from Pompeii-- their jewelry is awesome and rock bottom prices !! You won't be sorry !
I ordered white gold wedding rings with diamondsI redeived the order in a timely manner, but when my fiancee started to put the rings on my finger I was so disappointed but did not want to spoil the momentThe diamonds were much smaller than describedI could hardly see themUpon examination I realized that the gold bands were scratched and discolored.The bands were also thinner in some places making them look whop sidedI looked at different jewellery storeswith very similiar rings in the carat weight that I orderedTheir diamonds were much bigger and the same count on the bandsI knew at that time that the company "Pompeeiwere misrepresenting the rings I thought I was paying forI am currently waiting to here back from the company for a refund
There's a form that needs to be filled out inorder to start a returnI have filled out the form or times and tried to contact the company's support team via email also, or timesNo response as of yetIt tells us to give them to hours for a response it's been over a week when I filled out the return form and a week since my first email to they're support teamI want to return an item I am not satisfied with
I couldn't be happier with PompeiiI bought a beautiful ct eternity engagement ring with a setting for carat oval stone and a ct eternity wedding bandThe rings were beautiful, the workmanship excellent, the price outstandingI see there are reviews all over the spectrum for Pompeii3, but I put them at the topI wouldn't hesitate to order from them again - and I haveYou'd be doing yourself a favor by using Pompeii- beauty, quality, craftsmanship, service and price
I have a flawed diamond (not clear if it is actually a diamond, suspect it is not)When the company was notified, all they offered was to replace it at cost, and shipping of courseI have to pay for a new diamond I was told that a hammer strike could break a diamondWell, if such an impact had accused, and I assure you it did not, a hammer-like impact should also have damaged the soft metal of the band and or even have been noticed at the time it was struckAre you telling me that my hand was hit with the force of a hammer and I didn't notice? It has a huge chunk of the center diamond missingEither the diamond was sold with an extreme flaw, or it is not actually a diamondI will be getting a second opinion
We purchased the wedding set from pompeiiin January,revived the item in late FebruaryI wore the engagement ring for months and took it off shortly after our weddingThe ring has no sparkle and look as if we purchased it in a quarter machineThe quality of the whole set looks horrible and it’s not even a year oldCall the company to try to get this resolved and the argued with me about it for fifteen minutes before I asked to speak with a managerThey said I have to pay for shipping so they can take a look at it and upgrade the qualityWhich by the way we have to pay the differenceAll we are wanting is our money back so we can go else where and purchase another set from someone elseThere is no reason the ring should look this bad and it’s only 1/months oldTotally disappointed in this company and the quality of there rings
I was deployed and planned on coming home and popping the question to the love of my lifeI found this website where the prices were quite reasonable for good to great quality ringsA month before coming home I ordered a ring online through them in hopes that it would be there before I got thereUpon opening the box, to my surprise, there was absolutely nothing in itI called the company and they told me that they would handle itThey took none of my information and hung up in my earI called back and that's when they asked for my order number and name and said that they would file a claim with the bank and once again hung up in my earDO NOT do business with themI have pretty much been robbed and there's nothing I can do about it
I just wanted to tell you that we are both VERY happy with our rings!!
They are beautiful and beyond anything we expectedWhen we
opened the boxes it was like Birthday, Christmas and all other
holidays rolled into oneI am still walking on a cloud!!
Great job to all those at Pompeiiwho made it possible!!
Thanks again!
I purchased a pair of diamond earrings You never know what you’re going to get with online purchases but I have to say these earrings are absolutely gorgeous! I also bought a solitaire diamond necklace and it’s as beautiful as the earrings I am more than satisfied I will be a return customer Very happy I found PompeiiJewelry!!
I am so happy with my ringMy husband bought me this ring for our anniversaryShipping was a little slow but definitely worth the waitDiamonds are shiny and clearWould buy again they will be my new jeweler
I recommend Pompeii jewelry’s to anyone that is seeking a wedding ring/engagement etcto please go on there website social media and check out there many styles of jewelry very classic and unique styles, I purchased a ct ring for my wife she was blown away by the looks of it that she criedThumbs up to you guys over at Pompeii, you guys will always have my business
I ordered a 3/carat ring and when the ring arrived the paperwork stated it was 3/carat This happened TWICE because the ring had to be exchanged for sizingThe merchant repeatedly claimed "paperwork error"...hahahahaI took it to independent jeweler and paid for an appraisal: total carat weight .36! SHAME ON POMPEII JEWELER
my ring was damaged -like it was bent? -and a diamond was missing a diamondI bought a warranty with it
When I contacted them they said take a picture, send I to them and they will repair for just the shipping cost of $On return I decided to go down size since it was slightly to bigOriginal size was a they said there would be a additional charge of since its a custom sizeLong store short they sent me another size when I contacted them they said it would be another extra even though they sent the wrong size
I went through my emails and specifically told them size 9.5..(SMH) I cant believe they wouldn't own up to there mistake and want to charge me again
Horrible company
Purchased diamond pendant Upon receipt it had a visible crack almost the length of the diamond radius day warranty beings at purchase so by the time you receive your product, you will be lucky to have a full week to repackage and mail it out I was quoted nearly 30% more than what I had originally paid in order to replace said diamond Defect productCustomer service not in the business of making any accommodations or remedying customer issues The whole experience feels pretty scammyPay a couple hundred extra and do not order precious stone/ jewelry through this business
The item I received was completely different than what I had orderedThe product description claims that the diamonds in the ring were G/H in color (near colorless) and had an SI clarity (Slightly Imperfect)The ring I received was appraised at a local jeweler with an O/P color (very yellow) and an I2-clarity (very flawed)The setting itself had flaws and sharp edgesWhen I returned the item, I was assured I would be refunded in full, including the shipping costWhen the refund posted to my account, it was minus the $shipping cost I had paidWhen I addressed this with the company, they said, and I quote, "Return shipping is not we cover, we would only refund you for the items sent back." Not only was I initially lied to, but their support staff can hardly string together a coherent sentenceWhen initiating my complaint, there was no apology or offer to correct the issue, only the suggestion for me to spend my own money to return itI strongly advise against shopping with this company, as they not only falsely advertise their products, but do not stand behind them
I bought a carrot Halo Diamond ring with white gold surrounding it for my sister.It shines and looks great.This business has been family owned for years.Why does it say years on the Revdex.com website? I LOVE this jewelry store and its website !!!