PNC Financial Services Group

To Whom It May Concern, PNC Bank received the complaint for Ms [redacted] on October 16, We have evaluated the information and spoke to client to address her concernsWe do not have written authorization from Ms [redacted] to respond to your officeShould you have any further questions, please feel free to contact me at ###-###-#### Sincerely, [redacted] Executive Client Relations PNC Bank

March 5, 2015Good afternoon, we have investigated the customer concerns and have determined no PNC Bank error occurredWe have communicated the results to the customer.Thank you, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

January 5, [redacted] RE: Revdex.com (Revdex.com) Complaint Number [redacted] Dear Mrs***: Please allow me to respond to your complaint filed on November 18, with the Revdex.com regarding your PNC Bank, National Association (“PNC") CashBuilder Signature Visa credit card ending in [redacted] (“Account”)I appreciate the opportunity to respondOur records indicate that you applied online for a CashBuilder Signature Visa and were approved on July 6, At the time of application, there were no promotions available for online applications that would provide a $rewardThe promotional offer that you provided to the Revdex.com (“Revdex.com”) was an offer that was mailed on July 22, and therefore was not applicable for this applicationIn addition, the Reservation Number listed was sent to a different customerTherefore, your Account was ineligible to receive the cash reward because this promotion was not sent to youThank you for your time in allowing me to clarify our positionIf you have any additional questions or concerns, please contact me at ###-###-####, extension ###-###-#### which is also my direct numberI am available Monday through Friday from 9:AM to 5:PM, Eastern Standard Time [redacted] Executive Client Relations Enterprise Escalation Group Cc: Revdex.com Complaint Number [redacted]

Revdex.com: I spoke with Mr [redacted] on Oct16, and PNC has refunded all of my monies they had taken from my account under the disingenious "maintenance fees & paper statement fees" So, the financial portion has been satisfactory The Revdex.com was helpful and I express my gratitude for your prompt response I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I believe that PNC has satisfactorily resolved this situation from their end However, it is my recommendation that the Revdex.com investigate [redacted] and [redacted] and their conductIt is my belief that those two companies work together to steal money from their customersI am highly intelligent and recognize these attempts, and I will fight for what is right, but there are many who don't know how to proceed and never report this theftA large utility corporation stich add comed can't be allowed to think they can steal from their customers and MUST be shown that this will not be tolerated or allowed I have reviewed the response made by PNC in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for PNC, but not for [redacted] or [redacted] Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate the credit for the overdraft fees, but I did respond to every letter I received regarding this matter including sending documentation that the hotel said they did not receive during my stay I also had written a thorough explanation of everything that happened and the invoice of the charges from the hotel Along with that I included an email from the manager of the hotel that was very straight forward as to why I was charged what I was, which the documents previously sent would have been sufficient to show that I indeed was to be honored the discounted rate I have attached them again here to this complaint and will attach them once again to this response as to ensure they are received Regards, [redacted] ***

attached

This is in response to your inquiry dated September 16, regarding the above referenced borrowerAs we do not have written authorization from the borrower to release information to you, we have sent our response directly to the borrowerThank you for contacting PNC MortgageSincerely, *** [redacted] Consultant I Enterprise Escalation Group In support of Mortgage PNC Bank

To Whom It May Per my detailed voicemail left for the client on October 8, 2014, I explained the following The client received a $credit on October 6, and a $credit on October 8, 2014, which is a total of $ The case is closed Respectfully, [redacted] Executive Client Relationship, AVP

PNC has reached out to the customer and is working directly with the customer to resolve this concernThank you!

On Tue, Mar 10, at 6:AM, < [redacted] > wrote: The complaint was resolved and the customer was notified of the outcome on 3-9- It was resolved to the customer's satisfactionThank you [redacted] Enterprise Escalation Group Quality Analyst

To Whom It May Concern: PNC Bank, National Association (“PNC”) received the complaint for Mr*** on February 6, We have evaluated the information and have spoken with the customer to address his concerns Mr*** is satisfied with the resolution and needs no further assistance We consider this matter to be addressed and ask that you close your case Should you have any questions, please feel free to contact me directly at ###-###-####Thank You, [redacted] ***, MSWExecutive Client Relations OfficerEnterprise Escalation GroupPNC Bank

On Wed, Feb 18, at 2:PM, < [redacted] > wrote:Good Afternoon Ms***, PNC has responded directly to the customer regarding her concerns Please feel free to contact me if you have any questions regarding this matterSincerely, *** [redacted] Client Relations Manager Executive Client Relations

To Whom It May Concern: PNC Bank, National Association (“PNC”) received the complaint for Ms [redacted] on 12/23/ We have evaluated the information and mailed our response to the customer We do not have written authorization from Ms [redacted] to respond to your office Should you have any questions, please feel free to contact me directly at ###-###-####Thank You, [redacted] ***, MSWOfficerExecutive Client RelationsPNC Bank

I have reviewed the response made by the business in reference to complaint ID [redacted] , I don't bank with PNC bankThe issue was with a PNC atm inside Walgreens dispensing my husband the wrong amountThe amount requested was $but the atm only dispensed $He did receive the money back from his financial institution pending investigationI also included a copy of the receipt in my original complaint Regards, [redacted]

This letter is response to your written inquiries dated January 21, January and February 6, to the Revdex.com (Revdex.com), Congresswoman *** [redacted] and the [redacted] Attorney General, respectively, regarding your referenced loanWe appreciate your patience while we researched our records to respond to your concernsOur records indicate that this account has been discharged in bankruptcyPNC Mortgage is not attempting to collect against you personally, but is simply responding to your requestIn your correspondences, you stated that you filed Chapter Bankruptcy on April 13, and included copies of documentation reflecting the filing and discharge of the bankruptcy, which occurred on July 29, You stated that your Statement of Intent advised PNC Mortgage that you wanted to reaffirm the mortgage debt; however, instead of providing the reaffirmation agreement, PNC Mortgage offered you a loan modification that you accepted on June 21, You stated that you have made all of your payments in a timely manner; but PNC refuses to report your payments to the credit bureau agencies, as well as provide you with a payment book or monthly billing statementIn addition, you stated that you were informed that you would need to re-open your bankruptcy case in order to have a reaffirmation agreement entered, which will cost you $You requested that PNC Mortgage send a correction request to the credit bureau agencies to update your payment history and provide you with monthly statementsAccording to our records, your loan is due for the April 1, paymentPlease be advised that PNC Mortgage does not automatically send out a reaffirmation agreement when a loan is in active bankruptcyYou or your attorney would have had to contact our Bankruptcy Department and request for a reaffirmation agreement to be sent outOur records do not indicate that we received a call or a written request for a reaffirmation agreement to be sent out, during your bankruptcySince a reaffirmation agreement was not requested, we did not send onePlease be advised that due to your loan not having been reaffirmed, PNC Mortgage is prohibited from reporting the loan debt to the credit bureau agencies after your bankruptcy was dischargedAlthough you have continued making your payments, we are not allowed to report on these monthly paymentsAdditionally, please be advised that due to new mortgage servicing requirements implemented in January 2014, PNC Mortgage does not provide statements or coupon books for loans discharged in bankruptcy; however, you may determine the amount of your monthly payment by visiting [redacted] , or by calling Customer Service at ###-###-####We also provide the current payment amount on the annual escrow analysis statement for loans with an escrow accountWe regret any inconvenience you have experienced as a result of this matter and hope this letter provides clarity to your concernsShould you have any questions or concerns regarding this matter, please contact me at ###-###-####Sincerely, [redacted] Consultant Enterprise Escalation Group In Support of Mortgage PNC Bank

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I will need to receive my refund of $before the matter is settled Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Dear Ms***I have confirmed with the customer that her issue was resolved to her satisfaction on March 19, Please contact me directly if you have any questions regarding this matter.Sincerely, [redacted] OfficerExecutive Client RelationsPNC Bank