PNC Financial Services Group

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response received by PNC further supports my original complaint I did request and agree to pay for the appraisal However, this was based on the contengent "lowest rate" (1/point decrease) if my home FMV met the 80% LTV No minimum loan amount was EVER discussed as a contengency of this "lowest rate", but rather only the 80% requirement Upon receipt of the appraisal I requested the loan to be dropped below the 80% threshold to meet the STATED requirement for the lowest rate This would $196,800, only $3,from the original $200k I indicated as my intended loan When I called and requested this decrease, I was rudely told that there was no available "lower rate" no matter my LTV (80%) Had I been ever been told about a minimum loan amount, I would have not began the loan application process with PNC I was very clear from the start and have a strong financial background, so I pay attention to details relevant to the outcome Please have PNC provide proof that they provided this minimum $200k loan balance requirement for the "lowest rate" was provided during the loan application process, at any point prior to the appraisal payment Otherwise, I will gladly share my story with my friends, family, clients, colleagues and any others that bring up PNC, as I am sure they will be interested to know that one must be omniscient to properly apply for a loan with them Best regards, [redacted] ***

Dear Ms***PNC reached out to our customer to resolve the issue with her directly If you have additional questions, please contact me at ###-###-####.Thank you, [redacted]

11-4- PNC has responded directly to the customer via written letter sent on 11-4-

12-11-*** PNC has resolved this issue directly with the customer via telephone conversation on 12-1-

To Whom It May Concern, We do not a signed third party authorization to allow us to discuss this issue with the Revdex.com Please know we are working directly with our client to resolve this matter Respectfully, [redacted] ***

12-8-*** Issue has been resolved directly with the client

To Whom It May Concern, PNC Bank received the complaint for Mr [redacted] on March 31, We spoke to client and addressed his concerns and consider this matter addressed to his satisfaction Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted] ***Executive Client RelationsPNC Bank

As there is no signed Authorization for this customer, we will be responding to the customer directly Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No one ever contacted me outside of my local branchEmails and phone calls went unanswered, I have already opened an account with a new bank due to the issue Regards, [redacted] ***

PNC responded directly to [redacted] on May 7, PNC believes it acted appropriately and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The majority of the issue with PNC is customer service related and inappropriate and unprofessional behavior by the PNC associates My wife had a conversation with [redacted] (Regional Manager ) regarding this behavior and he was to call me directly to speak further about resolving this issueHe has not made any appempt to contact me or my wifeThe last contact we had with him was via email on 11/3/We have not heard a word from him sinceThis is not resolved and we do not agree with closing the issuePNC needs to respond and take responsibility for the behavior of their employees.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me as long as the credit is indeed made "final" as they said My bank statement indicates that the credit is currently only "provisional," so I won't know for some time whether the credit will be final If it indeed becomes "final," then I will accept that Regards, [redacted] ***

PNC Bank has contacted the client and resolved the issue We consider this issue closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I will let the case close and no longer deal with this institution Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Mr [redacted] contacted me on Oct 10th and left a voicemail saying that he located the "deposit"I subsequently called him on Tuesday oct 14th and hye said he said he took care of everything and it will be resolved - because of the bank holiday - by the 15th at the latest Today is Friday, Oct 17thMr [redacted] does not pick up the phone or returns my voicemail Again: PNC illegally cashed my check over nearly USD on Sept 12th ( weeks ago )It was written out to my nortgage company [redacted] and PNC does not hold an account with that nameSpecificall the lockbox it was cashed to was not in the name of [redacted] In the last weeks I have spent USD in postage, notary fees and other fees and roughly hours on the phone At this point I dont understand why PNC does not apologize , reimburse me and send the funds back ASAPIf this does not happen by next week, I will consider additional steps And yes - I do authorize to discuss this matter with the Revdex.com Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business did call me twice and left a message with a return number to callI called times in the past days and left messages but no luck of getting a hold of their representativeSo nothing was resolved as of right now In their second voicemal to me I was told that someone will contact me to work out the return of the equipment that was sold to me ,but that has not happened yet Regards, [redacted]

Dear Ms***: This is in response to your inquiry dated January 16, regarding the above referenced borrowerAs we do not have written authorization from the borrower to release information to you, we have sent our response directly to the borrower.If you receive a signed authorization from this mortgagor, you may fax it to our Customer Service department at ###-###-####If you have further questions concerning this matter, please contact us at ###-###-####Sincerely, [redacted] Enterprise Escalation Group In Support of Mortgage PNC Bank

11-19- [redacted] PNC Bank has responded and resolved this complaint directly with the customer via telephone converstaion on 11-19-

Re: # [redacted] – [redacted] *** Dear Ms, *** This letter is written in response to your correspondence regarding Ms [redacted] *** PNC Bank has mailed Ms*** a response letter addressing the concerns expressed in Revdex.com Case # [redacted] , directly to the customer’s address of record with the bank The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint [redacted] Bank Officer Executive Client Relations