PNC Financial Services Group

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have made several attempts to contact this business and no one has bothered to respond Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Tell us why herePNC attempted to contact the client and considers this issue resolved

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] , have not heard from PNC bank by phone or Mail

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Viewing the leaflet, a fair third party would support our positionThis bank paid $to another person who was in the exact situation as I am Regards, [redacted] ***

Dear Ms***PNC responded to the customer's complaint in writing on March 3, Thank you, [redacted]

2-2-***This letter is written in response to your correspondence regarding [redacted] PNC Bank has spoken to Mr [redacted] per telephone call on 2-2-addressing the concerns expressed in Revdex.com Case # [redacted] , The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint

On Sun, Feb 15, at 1:PM, [redacted] > wrote:The customer's issue was resolved on 2-11- [redacted] Assistant Vice PresidentExecutive Client Relations Enterprise Escalation Group

Tell us why here...On April 15, PNC resolved the customer's transaction dispute to the customer's satisfaction

To Whom It May Concern: PNC does not have third party release authorization, however we have addressed the clients concern and sent written correspondence on March 16, On February 25, 2015, one (1) Overdraft Item Fee was refunded to the client in the amount of $ We attempted to contact the client on February 25, and February 27, 2015, by telephone and email but was unsuccessful in our attempts.Respectfully,***

PNC Bank has reviewed [redacted] concern and we have responded in writing to the client advising that we are providing a credit for the expenses the [redacted] submitted to us [redacted]

As there is no signed Authorization to Release Information signed by the customer, we will be responding to Ms [redacted] directly

PNC Bank received the complaint for Ms [redacted] on November 4, We have evaluated the information and spoke to client to address her concernsWe do not have written authorization from Ms [redacted] to respond to your officeShould you have any further questions, please feel free to contact me at ###-###-#### Sincerely, [redacted] Executive Client Relations PNC Bank

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like a refund for the fees I never agreed toI also never received the notification they refer to in their letter.I signed up for a free business checking account; and they apparently changed the terms less than months later With no requirement to oor out of the services I was automatically placed into, I also question the legality of such action At the very least, it is a poor business practice Regards, [redacted]

PNC responded to Mr [redacted] regarding the outcome of his dispute on April 8, and considers this matter addressedThank you[redacted] Executive Client Relations

February 2015Dear Ms***PNC has worked directly with the customer to resolve his concern.Please feel free to contact me directly if you have any questions regarding this matter.Sincerely, [redacted] OfficerExecutive Client RelationsEnterprise Escalation Group

RE: Revdex.com (“Revdex.com”) Case ID # [redacted] Dear Mr [redacted] : PNC Bank, National Association, {“PNC”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”), regarding your Standard Checking account ending in your "Account”)I appreciate the opportunity to address your concerns and to follow up on our telephone conversationOn September 5, 2014, PNC received a dispute from you alleging an error related to an adjustment in the amount of $on September 3, The dispute indicated that this was a Mobile deposit of your paycheck on August 4, and you advised that the original check was missingUpon receipt of this dispute, PNC began the investigation into the disputed transactionOn September 8, 2014, PNC completed its investigation into the disputed transaction and determined that no error occurredThese results were sent to your address of recordOn November 18, 2014, PNC received a dispute from you through the Revdex.com alleging an error related to the adjustment made on a Mobile Deposit in the amount of $from August 4, We confirmed that the payroll check was negotiated two times, it was first negotiated via a mobile deposit on August 4, and paidHowever, it was deposited again on t August 28, [redacted] Pursuant to the PNC Bank Remote Deposit Addendum {'‘Addendum") when you make a Mobile deposit, we post it to your account, but this credit is dependent on receiving final paymentYou agree to endorse all items with your signature and print "For PNC Mobile Deposit Only” below your signature and to retain and safeguard the original item for at least days after you have transmitted the item imagesAfter days have passed and you have verified that the funds associated with the item have been added to your Balance, you agree to prominently mark the item as “VOID” and properly dispose of the item to ensure that it is not represented for paymentIf the original check is represented for payment, the amount of the said check is removed from your balanceIf this causes your account to be overdrawn, you must pay the amount of the overdraft immediately, as well as any overdraft chargesFor your reference, I have enclosed a copy of the PNC Bank Remote Deposit Addendum, the Online Banking Service Agreement is being sent under separate cover.As a result, your Account had an overdrawn balance of -$on September 22, and was closed on October 17, A $Account Charge-off to Collections fee was also appliedWe then attempted to reach you to make arrangements to take care of this obligationAs no bank error occurred, you may contact our Recovery Department at ###-###-#### to discuss the balance that is owedThe enclosed August 22, and September 23, statements detailing the activity that led to your account being closed.Thank you for the opportunity to clarify our positionIf you have any questions or additional concerns, please call me directly at ###-###-####- [redacted] , which is also my direct telephone number

PNC is responding the client in writing No release was provided

PNC IS WORKING DIRECTLY WITH THE CUSTOMER TO RESOLVE THIS CONCERN