PNC Financial Services Group, Inc.

Review: I logged into my PNC account on 10/27/14 and there was 2 pending transaction and a positive balance of 18 dollars after they cleared. Which to me means that there is money in the account. At 4:03 am on 10/28/14 I got an email saying that my account was over drawn 2 times for both of the pending transactions. Now email alerts are set up to alert you that you have to put money in the account to stop it from being over drawn, and now this account is saying the opposite. Basically the email I read was, Hi, [redacted] this is PNC bank and we are taking 72 dollars of your money. I contacted the pnc via online chat and they refund one fee and wont refund the second one. There online banking system is confusing because it stated that there was 18 bucks in the account after they cleared and now there is 2 charges for them the next day? Im confused.Desired Settlement: I want the other charge refunded.

Business

Response:

There is no signed authorization to release information. PNC will respond directly to the customer. [redacted] 111414

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have made several attempts to contact this business and no one has bothered to respond

Regards,

Business

Response:

As there is still no signed Authorization to Release Information, we cannot relaease any details to the Revdex.com. We have sopken with the customer today and have resolved this complaint. 11/20/2014 [redacted]

Review: PNC Bank has put my account in negative trying to rectify another account. On the account that they are trying to rectify they have continuously charged a negative account. They paid items that should not have been submitted on a negative account. Accepted and charged a fee to return this payment three times. They have no empathy and they would rather put my account in jeopardy than close the joint owners account and put him collections. Everyone I talk to tells me the procedure and that my signature card said that they can do this. My issue is not in what you have in writing my issue is no one is interested in helping me resolve this issue since I am jointly responsible, just taking my money with no remorse and now putting me in the same situation.Desired Settlement: I want them to take my account out of the negative and we come to a workable solution.

Consumer

Response:

To follow please find information requested. I am a joint owner but looking for you to supersede any PNC rules in black and white. I am a joint owner but not the owner of the account in default. I am aware of joint owner responsibility according to PNC, I am just asking for a workable solution for myself because this has defaulted my bank account and I have items to be paid and the money will not be available because of this. They may have contacted the other person for a resolve but I am the primary owner and no one contacted me. My money was just taken because of the signature card agreement.

Review: Unauthorized overdraft charges to a credit card. 181.00 charges to credit card that was never received or activated Went to branch at [redacted] to close or freeze account. Called 1[redacted] with no satisfaction . So this bill is in dispute and will not be payed. Next course of action will be small claims court. This activity should be illegal.Desired Settlement: Drop all charges on this account ASAP.

Business

Response:

PNC Bank received the complaint for Mr. [redacted] on November 03, 2014. We have evaluated the information and spoke to client to address his concerns. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

PNC Bank

Review: I deposited a check in my savings account for approximately 14 days per PNC bank until the check cleared. I called PNC Bank after the 14 days to confirm that the check had cleared because I wanted to withdraw $550. The bank confirmed the check cleared and I took out $550. The next day they told me the check was not good and they were holding my paycheck for $300 and my check was for $1376.88. I asked PNC bank to release the remainder of my check and they refused. Plus they said they are going to close my account which I don't care if they close my account but I need the rest of my money. Can you help me resolve this matter please.Desired Settlement: DesiredSettlementID: Other (requires explanation) I just want PNC to release the remainder of my money.

Business

Response:

February 24, 2014

Dear Ms. [redacted],

PNC is working to resolve this issue directly with the customer.

Sincerely,

Officer

Executive Client Relations

Enterprise Escalation Group

Consumer

Response:

The bank is still holding my check. They said I would have my money last week and they still have not given me my pay check. I have bills to pay. This getting urgent.

Regards,

Business

Response:

March 12, 2014

Dear Ms. [redacted],

PNC Bank resolved the issue for the customer.

If you have any questions regarding this matter, please feel free to contact me.

Sincerely,

Officer

Executive Client Relations

Enterprise Escalation Group

Review: I was just charged a $51.00 overdraft fee for being $0.19 in the neg. There was also a deposit for $40.00 pending! It was their $15.00 monthly fee that threw me into the hole! Then they hit me with a $36.00 overdraft fee!! When I called, the woman I was connected to, did nothing but talk over me, and when I told her I would be contacting the Revdex.com and USAG, she transferred me to their "Escalation Supervisor". Who explained that it is within their discretion to process transactions as they see fit. Meaning, even with a deposit pending, they can deduct fees, and transaction withdrawals, BEFORE processing your deposit, in order to collect their $36.00 overdraft fee!! So they will put through all your "pending" transactions, before they will credit your deposit, based on how much they can collect in fees! This is not only unethical, but it is a CRIME! It's called White Collar Crime! OVERDRAFT PROTECTION is a JOKE! It does NOT protect you from their maintenance fees, or automatic payment withdrawals! $0.19 should NEVER cost someone $36+ !! MAKE them process deposits BEFORE withdrawals!Desired Settlement: I want my $36.00 and any other fees accrued during this process/time refunded. This is absolutely unacceptable! I want a change in legislature that disallows Banks to charge an overdraft fee for anything under $3-5 dollars! Deposits should ALWAYS be processed FIRST! It is sneaky,& unethical, to process withdrawal transactions first, only to charge $36.00 for every item that gets processed, before they process deposits!Their Policy & Practice, are the epitome of what constitues White Collar Crime

Business

Response:

there is no signed authorization to release information. PNC has responded directly to the customer's concern. [redacted]

Review: I [redacted] went into PNC on [redacted] January 12, 2016 at about 4:00pm with my Husband after entering the location we notice there wasn't any one in view to service us accept a Security guard that was seating in the back with his hands folded. After standing for 2 minutes someone came from behind the window to asked can he help us. After we told him why we were there to get a billing date changed he ask us to sit and then he would get someone. We then sat for approximately 10 minutes and no one came to assist us. We then saw the bank manager come out of her office she looked at us and then turned her head and pretended she didn't see us. The manager then began to talk with a lady who came from behind the window about what they would do after work. Both pretended we were not there. The bank manager then began to walk pass us when I asked if we could have some help because we were here for some time. She then began to tell me that we were waiting so long because we didn't make an appointment. However when I talked to PNC customer I was told to just go to a local branch and they would help make the changes. My husband then made a joke that they were so busy that an appointment is needed. (No one in the bank but one other customer) The female manager then said that the man behind the window was calling about our request. My Husband ask her how could that be and no one had taken our info or our account number? (She smiled) It was clear that this manager was lying and hadn't any intent on servicing us. after that conversation she had a worker to service me, my Husband was on the phone with a friend in facetime when the Manager told the Security Guard he was talking pictures. It was clear that this female Manager was angry and caused a situation.Desired Settlement: I would like for PNC to do a full investigation and look at the security video and see how we were treated by this (lack of Dazy Manager) 2nd An apology for the poor customer service by PNC official or the firing of the female manager. 3rd if these request can’t be made I ask for a refund of the $4270 that I have already paid and a car pick up. My lawyer is Mr. [redacted] his number is ###-###-#### for all

Review: I entered PNC on [redacted] at 1pm on Monday 4/27/2015. There was no other customers in the bank. The teller asked me what could she help me with and I informed her that I need to upgrade an account from standard to virtual wallet. She told me to sit down and to wait. This is normal for the type of work that needed to be done on my account so I was cool with that. The teller then called someone (I presume was the banker working in the office that would perform the upgrade) and told her that I wanted to upgrade. I then waited a bit longer and was then told to come back to the teller. The teller told me that they now "Only take appointments" because they want to "alleviate stress on the bankers". This is when things didn't add up because as an account holder for 4 years this has never been the case. If this was a new policy, I was never given a notice of this new policy change. And why was I not asked if I had an appointment when I first walked in if they only take appointments now? At any rate, the teller begins to look for next available times, which would require me to leave and come back at another time. Apparently waiting for a time was not acceptable, which is what I planned to do as there was honestly no other customer in the branch at that time and if I was allowed to stay I would have had no reason to complain. I told the teller that I would go to another branch and at that time she said ok and I walked out. No apology or anything.Desired Settlement: Send out a communication to all account holders (mobile app notification would have been great) of this new policy or get rid of this policy that you need to have an appointment if you can't effectively inform customers. PNC dropped the ball here with customer service.

Business

Response:

PNC spoke with Mr. [redacted] on April 28, 2015 regarding his concerns and apologized for his experience in the branch.

Review: [redacted] account [redacted] back on march 2010 I filed bankruptcy and surrender this property back to the bank but they never removed my name from the property. I have been receiving fines from the city of [redacted] as well as having to do the upkeep on a property I do not own. I want my name off the property. I tried to contact the bank but no one knows who owns the property pnc say Freddie mac own the property Freddie mac say pnc own the property I even had an attorney look into this with no success. please help me with this matter.

bankruptcy filed 03/01/2010 case [redacted]Desired Settlement: I want my name off this property and I want to be reimbursed for the insurance and all the fines iv'e had to pay in order to keep my license in comp-licence

Business

Response:

PNC Bank, N.A. responded to Ms. [redacted] February 11, 2016, and considers this matter addressed

Business

Response:

PNC Bank, N.A. responded to Ms. [redacted] February 11, 2016, and considers this matter addressed

Review: I HAVE APPLIED FOR A LOAN MODIFICATION WITH MY SERVICER PNC MORTGAGE, I STARTED THIS PROCESS JUNE 2, 2015 AND HAVE SENT THEM ALL THE REQUESTED DOCUMENTS. THEY CONFIRMED RECEIVED AND STATED AS OF JUNE 16TH,2015 APPLICATION WAS COMPLETE AND SENT TO THE UNDERWRITING. SPOKE TO LENDER ON JULY 16,2015 AND WAS INFORMED THAT BECAUSE MY INVESTOR DBALT 2007-1 [redacted]) DID NOT RESPOND TO THE SERVICER THEY HIRED PNC MORTGAGE MY FILE WAS DECLINE AND MY ONLY OPTION WAS TO SELL MY HOUSE. THIS DOESNT MAKE ANY SENSE WHAT SO EVER. THIS HAS TO BE ILLEGAL FOR THE SERVICER TO TELL ME TO SELL MY HOUSE BECAUSE THEY CANT GET A HOLD OF THE INVESTOR DURING MY TIME OF FINANCIAL HARDSHIP.Desired Settlement: I AM LOOKING TO SAVE MY HOME WITH A LOAN MODIFICATION SO I CAN ACHIEVE AN AFFORDABLE PAYMENT.

Business

Response:

PNC Bank, N.A. responded to [redacted] on Septermber 18, 2015, and considers this matter addressed. Thank you

Business

Response:

A response letter was mailed to the customer on the 18th which addresses his concerns

9-21-2015

Review: I was using a PNC Bank ATM when it shut down, rebooted, and lost the transaction that I was currently completing on it. I have two videos of this happening, and would be more than willing to provide them as evidence for my case. Furthermore, I have considered calling the local news station and letting them know that I had money wrongfully taken from me by PNC Bank. If we can resolve this issue in a timely fashion, no such action will be necessary. I went inside of the PNC Bank branch and notified a teller that I had just deposited a total of $300 in cash and checks in the ATM. I was given a provisional credit in my account while the matter was investigated. The teller assured me not to be worried, and that it would be taken care of. One month later, I received a notice that $300 had been withdrawn from my bank account, leaving me short on paying my rent, and effectively overdrawing my account., resulting in an additional overdraft fee. Upon investigating this issue, one of the checks that was deposited into the ATM was worth $150 was reissued to me. The other $150, however, has been wrongfully taken from me by PNC Bank, with little to no regard for my account or satisfaction as a customer,I have spoken to the Retail Escalation Group, the group at PNC that handles similar claims, and my case worker told me that it was highly unlikely that I would be receiving any of this money back, that was clearly lost due to a hardware malfunction on the part of PNC Bank.I notified him I was planning on filing a complaint with the Revdex.com, and he encouraged me to do so, stating that it may help me case along. I am willing to provide any further information that is needed.Desired Settlement: I would like for my $150 to be deposited back into my bank account where it was wrongfully taken from, and a letter of apology from PNC assuring me that this will not happen again.

Business

Response:

April 30, 2015PNC contacted Mr. [redacted] regarding his complaint and was able to resolve the issue. We consider this matter to be addressed. Thank You,[redacted]

???

Review: I have been working on getting a loan modification from PNC since Aug, 2012 and there has still been no resolution. I have been denied for 3 separate reasons. It appears that each time I satisfied one denial reason, the company then gives me another reason for denial. I entered an agreement with a law firm that advertised as being specialist in my type of matter (unemployed and seeking loan help), and I'll be submitting a complaint regarding their services as well. Product_Or_Service: Home Loan [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I would sincerely appreciate a prompt resolution. If I am eligible for a modification, then I expect that. If I am not, then I'd like to know why. Thank you.

Business

Response:

PNC RECEIVED THIS COMPLAINT FROM THE LOS ANGELES Revdex.com IN 2013. WE RESPONDED TO THE BORROWER ON 6-12-2013. PNC WILL SEND THE BORROWER A RESPONSE FOR THIS COMPLAINT - IT WAS IDENTICAL TO THE COMPLAINT FROM 2013. NO AUTHORIZATION ON FILE. [redacted]

Review: I have no business relationship whatsoever with PNC Bank or its [redacted] Operations Center, but that business entity continually calls my cellphone. My several attempts to resolve the issue have failed to stop PNC Bank from calling my phone.Desired Settlement: DesiredSettlementID: No further contact by the busi

I would like for PNC Bank to cease calling my phone.

Business

Response:

PNC Bank, N.A. responded to Mr [redacted] on 9-25-2015, and considers this matter addressed

Review: PNC bank will not honor checks that my dad wrote his children prior to his death and creditors. They moved money out of his savings account without consent from my dad.They refuse to honor the beneficiaries listed on his savings account.Desired Settlement: We want PNC bank to either put my dad's money back in savings that they moved without his consent, or we would like them to honor the checks that were written to all of his creditors prior to his death with his available funds. They have basically stolen our dads money and they are earning interest on it.They will not honor the deposit I made from the check my dad gave me and they will not pay other outstanding checks written by my dad.

Business

Response:

This letter is written in response to your correspondence regarding Ms. [redacted]. PNC Bank has mailed Ms. [redacted] a response letter addressing the concerns expressed in Revdex.com Case Number [redacted], directly to the customer’s address on record with the bank. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Sincerely,

Assistant Vice President Executive Client Relations Enterprise Escalation Group

Review: I was told I could access my online bank with my cell phone. I have an LG smart phone (android). I am not able to access my online banking with my cell phone. I have tried the app, I have tried with accessing the internet to pnc bank online. I am not able to access with my phone like I was told too. The app does not work!Desired Settlement: I want somebody from corporate office with a computer programming background and corporate executive to contact me. I came to this bank because of the relationship the company I work for has with this organization. If not, then I will move onto to a different bank.

Business

Response:

February 3, 2016- PNC Bank, N.A. responded to [redacted] on February 3, 2016, and considers this matter addressed. Thank you, Meghan J[redacted]

Review: My husband and I closed our PNC Checking account directly at the branch located at [redacted]. My husband went directly to the branch and sat with a respresentative to close the checking account. They took his debit card, and cut it up. We attempted to have any auto withdrawls discontinued, however, there were a few auto withdrawls that hit the account AFTER we closed it. When these auto withdrawls hit, PNC reopened our checking account without our permission, and paid our vendors, then continued to keep the account open charing us over $1,000.00 in overdraft fees, and they continue to do so when this account should be closed. I've attempted several times to call PNC bank at several telephone numbers, including calling the [redacted] bank directly, and they infomred me that they are allowed to reopen a closed account without permission to pay a vendor. We did not give them any permission to reopen this account, and pay any of our vendors. If an auto withdrawl was taken, they should have denied the payment indicated the account was closed, and let us deal with our vendors directly. I feel this is boarders on the line of identity theft, along with stealing our money without our Authorization, then expecting us to pay all the overdraft fees they have caused by paying our vendors/accounts without our knowledge or permission to do so. After several phone calls to several bank representatives, they continue to tell us we need to visit the branch again with a valid photo ID to reclose the account. We have already done this, in which they cut up the debit card. When I called the bank again, they told me that they could not verify my identity without the debit card information, which I cannot give them for they cut up the account. I asked them to provide me the Federal law that outlines the bank can "reopen" a closed account at anytime an auto withdrawl hits and charge the customer unfairly for fees they should never charge on a closed account. No luckDesired Settlement: Refund I expect PNC to permanently close this account, and write off any payments they decided to pay without our permission, in addition to all the overdraft fees that this has caused. In no way did we give them authorization to reopen this account. Our accounts/vendors are our responsibility, and if the account was CLOSED, they should have denied the payment, and we will handle our own personal accounts for payment directly with our vendors/accounts. This is ruining ou

Business

Response:

We also received a complaint filed through a regulatory agency and will respond to the customer and the regulatory agency regarding this issue. If you have any additional questions, please contact me at ###-###-####.

Review: For the past couple of months I have received a couple of letters from PNC bank regarding a visa check card credit transaction that was received for posting to my deposit account after my account was closed. In the letter they ask me to contact them for further information regarding release of this credit to me.The problem is that each time I contact them either by going to the branch or by calling the phone number they provided, they till me they have no money for me and that the moony was rejected and they don't have it. However, I'm still receiving same letter that clearly states that they have received it.Desired Settlement: I would like this matter to be solved by either send me a check with amount , or by stop sending me letters regarding the amount.

Business

Response:

To Whom It May Concern: PNC Bank, National Association (“PNC”) received the complaint for Ms. [redacted] on 12/23/14. We have evaluated the information and mailed our response to the customer. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any questions, please feel free to contact me directly at ###-###-####. Thank You,[redacted], MSWOfficerExecutive Client RelationsPNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I contacted my bank after I noticed I had been charged an overdraft fee. I called in and because I had received a courtesy refund the month before that they could not extend it anymore. The month prior I recieved a fee and the agent told me that if I were to set up text alert that if I could have sufficient funds in my account by 10 pm that I could avoid the fee. I did recieve a text but not until 3:59 am the next day so I called in. The first call I was transferred to a line that wasn't even open yet. The second call I was on hold for over 35 mins and had to hang up because I had to go to work. When I got off I stopped in a branch and was advised that he could not do it. I called back to speak with someone in money management and I was told that even though I recieved incorrect information from the agent the month prior they still would not refund my fee and was told the text is only meant to be "informational"Desired Settlement: refund my fee

Business

Response:

To Whom It May Concern:

PNC Bank, N.A. responded to [redacted] on November 3, 2015, and considers this matter addressed.

Sincerely, Andrea C[redacted]Executive Client RelationsPNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: To whom it may concern,Re: Account Number - [redacted] I log into my account, this is what I see. I would like you to return the birthday present to my account. For my birthday I have a trip scheduled, your present to me has put a damper on my birthday, my trip, and has caused me undue stress/anxiety.On September 11, 2013 the check that I had sent [redacted] was cashed. This payment has been set up for a very long time. I have made no changes to the payment I set up, as far as adding an extra payment or deleting it.On September 12, 2013 this transaction occurred: I called PNC and had an investigation opened and the lady told me she could tell there was a mistake and the money should be returned to my account today 9/13/2013.Today, I have a .My issue is this. [redacted] does not have my debit/check card/credit card number. I called [redacted] today (9/13/2013) as instructed by your customer service representative (on the recorded line) and verified that they do not receive ACH transactions. They only receive paper check payments. I asked the customer service rep what I was supposed to do when [redacted] told me that they do not receive ACH payments and he said see if they can reverse it. According to [redacted] they have no way of doing this, she only received the paper check as normal. I gave [redacted] permission to speak to someone at PNC regarding my account.I also called [redacted] Corporate - [redacted] and had to leave a message. Feel free to call them also.I have never given [redacted] my debit/credit/check card number Not the one in [redacted] or Corporate. You can see my payment history with them since my account started and there has never been an ACH transaction.I am going to file complaints at various offices, the Revdex.com, the Attorney General and anyone else that I feel the need to contact.Desired Settlement: My resolution for this that I will request is this:You refinance my loan with [redacted] at 0% interest I would pay you instead of UMH. I would also like you to refinance my student loan that I currently have at PNC at 0% interest. This will keep me a customer with PNC. I also want a free large box of checks, so that I do not have to use payments anymore through your website, and free checks as long as I keep this checking account with you. The money you save me on interest, I can buy stamps from now on to make all of my payments. I also want all fees reversed.Your mistake in this to me is not small, it is a very large one that has made me have to get money from elsewhere to take care of the issues and I will need to pay them back. You as a bank should not be able to create an ACH transaction out of the blue when a credit/debit/check card has not been given.I was told I would have to wait 10 days for information, how long to get the money returned? No one can answer. I loo

Business

Response:

PNC Bank has reached out to Ms. [redacted] and worked with her to resolve the issue. PNC Bank considers this complaint closed. Please feel free to contact me directly at ###-###-####, if you have additional questions or concerns.

Thank you,

Review: I have two accounts at PNC Bank,I use one account to pay a gym membership at [redacted],they automatically deduct $32.00 each month for myself and my wife.I was approached and told I am in the rears and need to resolve the matter by [redacted]. I was told by [redacted] that the bank refuses to release the money.After going to the bank they told us the account was inactive.I told them there is a monthly deduction,They said it doesn't count.Now the gym is charging us $20.00 late fee.We went back to the bank and talked to the manager Kathleen F[redacted] ,She was rude and said she would write a letter asking the late fee to be dropped.I told her her assistant manager all ready wrote a letter to [redacted] and they said it is policy to charge the late fee.The manager Kathleen F[redacted] told us she would call the main headquarters of the bank to resolve the problem.With no prevail, she than called [redacted] and told them they have to drop the late charges because her customer is threatening to close both accounts[redacted] than called us and told us that Kathleen F[redacted] was rude and demanding and that they drop the late charge so the bank would not loose a client.They said no.We went back to the bank and asked to see the manager Kathleen F[redacted] and asked her why she would call the gym when they all ready stated they would not drop the late charges.She was very unprofessional and rude to us and [redacted].She said I am only trying to help you,She was only trying to help herself because the bank would not make good for the $20.00.I have closed both accounts and want the bank to reimburse us the $20.00 in late fees.The bank PNC never notified us that they put us in inactive status.Desired Settlement: We feel the bank owes us the $20.00 late fee that [redacted] charged us.

Business

Response:

PNC Bank, N.A.

responded to [redacted] on November 3, 2015, and considers this matter addressed. --DMB 11/3/15

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have a current Mortgage with PNC. I have request removal of PMI and they refuse to.

I have a current Mortgage with PNC. I requested to have PMI removed. I was charged $500 for the appraisal. My loan to value ratio came back under 80 percent. They keep sending me form letters and

stating that my original LVR is 90. however since the appraisal per their policy it is under 80 percent. PMI is being denies removalDesired Settlement: I am wanting a review of my current Loan to Value

Ratio based off of the current appraisal done and

immediate removal of PMI.

Business

Response:

This is in response to your inquiry dated September 16, 2014 regarding the above referenced borrower. As we do not have written authorization from the borrower to release information to you, we have sent our response directly to the borrower. Thank you for contacting PNC Mortgage. Sincerely, [redacted] Consultant I Enterprise Escalation Group In support of Mortgage PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I paid $500 to have the appraisal done in Jan 2014 PNC did not remove PMI until the Revdex.com got involved.PMI was removed on Oct 21 2014. I am seeking the a refund of the PMI that was paid Jan through Sep 2014. Regards,