PMT

a full refund has been issued.

Good Morning [redacted], I hope your week is treating you well thus far.I have recently joined the PMT support team and am doing a bit of housekeeping. I noticed there was a conflict in February 2017 with your PMP/[redacted] enrollment and/or rescheduling. PMT has a few PMP/[redacted] classes coming up and I’d like to get you scheduled and certified by the end of the year.Here are the classes we have available: 10/16th or 12/4th - - St. Louis, MO10/23rd - Chicago, Illinois11/13th – Nashville, TN I know this is short notice, but I wanted to make these options available to you as well as get you certified before the course material [redacted] is in full affect. As of January 2018, students will be tested based off information from the new PMBOK material. If none of the above options are available, we can get you signed up to attend virtually for any of our upcoming sessions. I look forward to hearing from your soon and getting you registered for one of our classes! Regards, DiondaPMT Representativewww.projectmanagertraining.com[redacted]

[redacted]'s refund has been issued in full as of February 3, 2016. We have notified [redacted] via email and are available should she have any questions about the timeframe for seeing the refund appear, but it is has been confirmed as fully processed on PMTC's end.

Greetings, After an interaction between a PMTC finance team employee and [redacted], the agreed upon resolution amount is $2197.10. Action has been taken to resolve this issue. Regards,PMTC

We apologize sincerely. We changed credit card processing companies and couldn’t find the customers transaction. Once we found it, we fully refunded the charge.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In the future I suggest following through on your promises to customers before they involve the Revdex.com.
Regards,
[redacted]

See Attachment

A full refund is being processed. The customer should expect it back to their card on file within 5-7 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I scheduled a month in advance, coordinated with my work, family, etc. My class was advertised as "Guaranteed to Run" but they did not live up to their policy. They cancelled the class and they did not reimburse me after several request attempts. I had to file a claim with my credit card company to get reimbursed for the cost of the class. I also have not received $70 for rescheduling a certification class - they promised that this cost would also be covered because of the class cancellation. I kept very detailed oriented and I have documentation of each email and phone call - I plan file a police report for fraud.