PMT

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are reviewing options in order to satisfy the customers concernsWe have emailed them options and are awaiting a reply

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Date: Mon, Jul 25, at 9:AMSubject: Fwd: A message from your Revdex.comTo: ***@myRevdex.com.orgHi ***,I would like to re-open my complaint My issue has not been resolved and there was no way for me to reply to their response They said they will give me my reimbursement, but I still have not received payment.Regards,*** ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: I was told by Keith
that he had submitted the refund on 10/14/16, and that the funds would be in my account within 3-business daysAs of 3:50PM CT on 10/26/16, the refund was still not back on my credit card. I have called on Thursday, Monday, and Today (Wednesday 10/26/16) to tell Keith that the refund is not in my account, but each time I call, he is unavailable and I am told he will call me back. He has not yet. I have been told that he has it on his calendar to call me tomorrow, but I was not given a time to expect a phone call because they did not know what time it was set up for.
Regards,
*** ***

No refund is warranted per our policywe are however extending an offer to the customer for alternate classes

To whom it may concern, *** *** use has filed a complaint against PMTC regarding her customer experienceAfter multiple course date changes, *** *** asked PMTC to remove a "Guarantee to Run" advertisement which she found misleading found on the PMTC websiteIn response, PMTC has removed
this "Guarantee to run" advertisementAdditionally, PMTC has removed the words "guarantee to run" from the policies section of the PMTC website, found here: https://pmtrainingclass.com/policies/Please note that Section (7) of these policies no longer include the words "guarantee to run"

a full refund has been issued

[To assist us in bringing
this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: as you can see from the three attachments, no resolution AT ALL has been reachedPMTC has consistently failed to respond to my requests to provide more instruction after the day bootcamp did not help me pass the exam I sat forAt this time, I do not have confidence in the company, and would like to get a refund so I can go to a company that will be responsive and upfront.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me provided payment is received within the next days.
Regards,
*** ***

issued has been resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have extended an alternative resolution are awaiting a responseWe are willing to reimburse the customer for lost travel expenses and relocate the to another class, thereby fulfilling the commitment to service we provide

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as
Answered]
Complaint: ***
I am rejecting this response because: I don't have trust and faith on PMTC on their promises that class will run next month in Chicago and they will be give $discountI am really tired with their and unethical promises so I just need my complete refund backPlease help me to get my refund as soon as possible
Regards,
*** ***

CID # [redacted], [redacted]o    [redacted] was issued a full reimbursement check for $2197.10. She confirmed she received, 9/21, cashed it and it cleared.

we are researching the circumstances and will contact the customer within 5 days.

From: PMTC <[email protected]>Date: Wed, Nov 18, 2015 at 4:10 PMSubject: PMTC open complaint responseTo: [redacted] <[redacted]@myRevdex.com.org>[redacted],I am sending you a response to complaint #[redacted], submitted by [redacted], via email as requested, since the response request is...

marked as overdue in our Revdex.com portal.The complaint by [redacted] was made on behalf of PMTC’s customer, [redacted], a student enrolled in a PMTC class. [redacted]’s class was cancelled and a refund was promised but delayed due to an oversight on PMTC's part.Having been made aware of the situation, PMTC rectified this mistake and has communicated with [redacted] this week and processed the complete refund requested today. Jonathan has confirmed that the complaint will be resolved when he confirms receipt of the refund. Blair at PMTC

Per our policy we are more than willing to continue to offer training. We can accommodate the student in an upcoming class and a partial credit for the inconvenience.

A full refund has been issued and the customer notified.

[redacted] attended class 6/20/16. The instructor was injured during class and had to be rushed to the hospital. books, materials, food and beverage and training facility space was expended to conduct the class. per our policy the student may re attend any future class, however a refund is not...

possible once the class begins. Additionally the force majeur terms and conditions specify accidents and issues beyond our control, such as injury. We are mofre then willing to provide training to the students and/or an additional colleague to help offset the inconvenience.