I returned my Willow Curve ,after months trial, as directed with
the required RMA number from the company Calls, e mails have
not been honored
Willow Curve purchased on 4-21- Order # ***, x Willow Curve Digital Samar Laser Complete (500000)=$
Shipping $Total $/Master Card Mailed by UPS
*** Mailed 10-20-( $20.05)
Customer Service Rep: *** (***)
I have sent repeated e mails to ***, called all numbers listed
and given no satisfaction They have my Curve, my money with
interest and I have zip I have all the paper work to support my position and all their claims
Any numbers I call put me through the same loop and automated
response OUCH
I returned Willow curve in specified time to get a full refund but can
not get answer from them.Won't return my calls or e-mails
on 02-09-I purchased the Willow Curve Ditigal Smart Laser Complete-for $ with a days return guarantee of purchase price
I used it and was not satisfied and was instructed to return it ( 08-09-) with RA# ***
Since I've been unable to contact them.I have left messages and sent e-mails but no answer
TV ad states 100% refund if returned in days I returned the product and was charged an 18% product return fee of $
Purchased Willow Curve over the internet on 01/01/2016, Order No*** after seeing their ads on TV It states in the ad that you have 100% refund guaranty if you try it and return it within daysI returned it on 03/03/by USPS priority mail They received it and issued a refund -18% product return fee I then called them to find out why I had not received a 100% refund They stated that because I had ordered over the internet the 100% money back guaranty did not apply
It has been six months and I have not received my refund
I followed the return instructions to the letterI tried contacting the company after no response for months no reply from e-mails or phone calls Another months no reply from e-mails or phone calls.This is elder abuse...$is a lot of money to us please help I went on there web site and looked up the ratings and there were many more like me waiting for refunds....please help usSincerely ***
I was told that refunds are processed within 7-daysI have tried for a month to get status on my refund and can't get through to a person
I purchased a willow curve on 3/8/with a day trial period with full refund guaranteeI followed their instructions exactly, got a return authorization from Misty T*** on 9/and was told "Refunds are generally processed within 7-business days of receipt and inspection of the Willow Curve." I have a receipt confirmation for 9/Since that time, I have called on numerous occasions to check on the refund and have only gotten through to voicemail, with no return calls receivedI paid $via PayPal and expect a full refund per the terms of the purchase agreement
Returned Willow Curve in September Cannot reach anyone on phone, always busy told to call back and/or leave messageNo call back
Followed all directions to return item and USPS tracking confirmed delivery and receiptCan never reach anyone to get status of return Should not take 3-months
My refund for the Willow Curve has not been processed as of today, October 3, 2016, despite their having received the returned product on Sept
Order number ***--Willow Curve--$via credit card
I gave them two weeks before I called to check the status of my refund My calls were forwarded to accounting manager where I left messages During week three and four of waiting for refund now, I have called NUMEROUS times trying to get info re my refund status, leaving other messages with account manager, since the people who answer cannot give me any info except to say, "it usually takes seven to days, and I don't know what the hold up is." And "I see we received it on September 6th, but I do not see any amount of refund posted ." To date I have received NO return call from Ken in accounting despite leaving several messages these past two weeks
Purchase was made on 03/08/under the 100% Money Back Guarantee Returned Product with company RMA # ***, have not received refund yet
Re: Physician Technology Inc
To whom it may concern:
I respectfully request that your office intervene on my behalf to obtain a refund in the amount of $for the purchase of the Willow Curve Digital Smart Laser Complete from:
Physician Technology Inc
South Monroe
Monroe, MI
(734) 241-
The purchase was made on March 8, under the 100% Money Back Guarantee After using the product as instructed, I was not satisfied with the results As noted on their website, I called and obtained a RMA number (***) and returned the unit via UPS three months ago After numerous calls, Physician Technology, Incdoes acknowledge having received the returned product, but has not issued a refund for the full amount of $
Again, I am requesting your assistance with obtaining the refund
Advertised and Promised Refund but Not Fulfilled
Bought the Willow Curve on Company's website on March 28,(order #***): enclosed with merchandise was a brochure detailing money refund guaranteed if not satisfied after 180-day usage Problem with Right Knee was not resolved after the prescribed 180-day usage; called Company and got the Return Authorization # from Ms **, Client Specialist Merchandise was returned in due time and received at the Company's address according to the US Postal Service on Nov 7, Checked with the Company times and got to leave message on answering machine No answer or phone call: complete silence is not the way to treat customers
Purchased their product (Willow Curve) with a specific money back guarantee if not satisfied
returned within guarantee period
Purchased 7/28/for $with day money back guarantee, their order number ***
got return auth no***, shipped back and it was delivered to them on 8/31/
have made multiple phone calls and sent e mails with no response.Messages are ignored
Product mailed back within warranty time, have not received refund
Purchased the Willow Curve on March 10, Kept and used this product for the month trial period and returned it on Sept 13, Followed all the procedures for return shipment In my opinion, this product is an overpriced heating pad Did not notice any improvement I have made repeated attempts to follow up on refund and as of 11/16/16, no success Have left messages for *** and sales representatives and no one has returned my call even after leaving message that my next step was to file complaint with the Revdex.com When purchasing this product, I never had any difficulty reaching an actual person to talk to but when it involves resolving a refund issue, you only get a message to leave a message no matter what number you call Buyer Beware!
I purchased a "Willow Curve" from this company in March of 2017, after a kittle less than one month I decided that it was not doing anything for my pain and on 4/22/I returned the item in the same packaging it came in as they requested, with the "RA" (Return Authorization) number they sent me in an email, which I put on the outside of the box as requested also, that number being, "RA"# ***, sent out via USPS with a guaranteed delivery date of 4/24/I have called this company a number of times and only get their voice mail, of which I have left voice mails with all of my information, including the "RA" number and have received NO return calls regarding the $refund I am entitled toI am asking that you would contact them on my behalf and secure my $refundThankyou, Sincerely yours< ***
Product_Or_Service: Pain relief
Order_Number: ***
Account_Number: ***
I didn't receive a refund as promised
I ordered the Willow Curve in March I used it as directed for months and it didn't relieve my pain I returned it as directed after months and in the original packagingThat was 9/2/ I didn't receive my $refund I have called repeatedly and left messages but no one has returned my calls
Returned and no Refund Received
Received Willow Curve, returned in the specified allowed amount of timeReceived confirmation of return with their RA# but still mos later no refund No return calls, no communication
Received Willow Curve on 12/08/16; returned in original packaging on 1/20/by UPS StoreReceived neither acknowledgment of receipt nor my refund
I ordered and paid $on my *** Card for a "Willow Curve Digital Smart Laser Complete-5000." It was shipped to me on 12/03/and I received it on 12/08/17.The sales-order number was ***My husband and I used it faithfully as directed with no change in any of our areas of pain, so we decided to return itI called the company for the RMA number which I included inside the original packaging as well as on the outside of the boxAs specified, I repacked the complete Willow Curve and all supplies as they arrived to me in their original boxI paid $on my *** card to return it through the Largo, FL UPS Store #***I have never received any acknowledgment of it's receipt, nor a refund of $to my *** cardYesterday, 4/19/17, I once again asked my husband if he has ever seen a $refund on our *** card statement from Physi
Return Authorization #given/money back guarantee/no refund and no response by phone or email
We purchases a Willow Curve approximately April 11,
Our packing slip with sales order #*** says:
Willow Curve Digital Smart Laser Complete - Willow Curve Car Adapter - ***
The address on this invoice is:
Physicians Technology Inc
***
United States
Phone: ***
email: ***
It was delivered and my husband tried to use it for his Rheumatoid Arthritis Once we decide we didn't think it would work for him, we went forward with the money back guarantee and contacted the companyI was in touch with *** and she sent me an email on June 1, at 10:04am with a Return Authrization # and instructions for return
Our return Authorization # "***"
with shipping instructions we followed and address to ship to was:
PHYSICIANS TECHNOLOGY LLC
***
Refund of monies as per agreement
The purchaser agreement provides for refund of your monies if product (Willow Curve)does not work for youThe instructions were followed as prescribed with no resultsThe product was purchased on March 30, Order #*** for an amount of $including $for shipping paid by Credit cardIt was returned on Oct4, with a shipping cost of $
I returned my Willow Curve ,after months trial, as directed with
the required RMA number from the company Calls, e mails have
not been honored
Willow Curve purchased on 4-21- Order # ***, x Willow Curve Digital Samar Laser Complete (500000)=$
Shipping $Total $/Master Card Mailed by UPS
*** Mailed 10-20-( $20.05)
Customer Service Rep: *** (***)
I have sent repeated e mails to ***, called all numbers listed
and given no satisfaction They have my Curve, my money with
interest and I have zip I have all the paper work to support my position and all their claims
Any numbers I call put me through the same loop and automated
response OUCH
I returned Willow curve in specified time to get a full refund but can
not get answer from them.Won't return my calls or e-mails
on 02-09-I purchased the Willow Curve Ditigal Smart Laser Complete-for $ with a days return guarantee of purchase price
I used it and was not satisfied and was instructed to return it ( 08-09-) with RA# ***
Since I've been unable to contact them.I have left messages and sent e-mails but no answer
TV ad states 100% refund if returned in days I returned the product and was charged an 18% product return fee of $
Purchased Willow Curve over the internet on 01/01/2016, Order No*** after seeing their ads on TV It states in the ad that you have 100% refund guaranty if you try it and return it within daysI returned it on 03/03/by USPS priority mail They received it and issued a refund -18% product return fee I then called them to find out why I had not received a 100% refund They stated that because I had ordered over the internet the 100% money back guaranty did not apply
It has been six months and I have not received my refund
I followed the return instructions to the letterI tried contacting the company after no response for months no reply from e-mails or phone calls Another months no reply from e-mails or phone calls.This is elder abuse...$is a lot of money to us please help I went on there web site and looked up the ratings and there were many more like me waiting for refunds....please help usSincerely ***
I was told that refunds are processed within 7-daysI have tried for a month to get status on my refund and can't get through to a person
I purchased a willow curve on 3/8/with a day trial period with full refund guaranteeI followed their instructions exactly, got a return authorization from Misty T*** on 9/and was told "Refunds are generally processed within 7-business days of receipt and inspection of the Willow Curve." I have a receipt confirmation for 9/Since that time, I have called on numerous occasions to check on the refund and have only gotten through to voicemail, with no return calls receivedI paid $via PayPal and expect a full refund per the terms of the purchase agreement
Returned Willow Curve in September Cannot reach anyone on phone, always busy told to call back and/or leave messageNo call back
Followed all directions to return item and USPS tracking confirmed delivery and receiptCan never reach anyone to get status of return Should not take 3-months
the bottom line is the company do not want to refund your money
My refund for the Willow Curve has not been processed as of today, October 3, 2016, despite their having received the returned product on Sept
Order number ***--Willow Curve--$via credit card
I gave them two weeks before I called to check the status of my refund My calls were forwarded to accounting manager where I left messages During week three and four of waiting for refund now, I have called NUMEROUS times trying to get info re my refund status, leaving other messages with account manager, since the people who answer cannot give me any info except to say, "it usually takes seven to days, and I don't know what the hold up is." And "I see we received it on September 6th, but I do not see any amount of refund posted ." To date I have received NO return call from Ken in accounting despite leaving several messages these past two weeks
Purchase was made on 03/08/under the 100% Money Back Guarantee Returned Product with company RMA # ***, have not received refund yet
Re: Physician Technology Inc
To whom it may concern:
I respectfully request that your office intervene on my behalf to obtain a refund in the amount of $for the purchase of the Willow Curve Digital Smart Laser Complete from:
Physician Technology Inc
South Monroe
Monroe, MI
(734) 241-
The purchase was made on March 8, under the 100% Money Back Guarantee After using the product as instructed, I was not satisfied with the results As noted on their website, I called and obtained a RMA number (***) and returned the unit via UPS three months ago After numerous calls, Physician Technology, Incdoes acknowledge having received the returned product, but has not issued a refund for the full amount of $
Again, I am requesting your assistance with obtaining the refund
Advertised and Promised Refund but Not Fulfilled
Bought the Willow Curve on Company's website on March 28,(order #***): enclosed with merchandise was a brochure detailing money refund guaranteed if not satisfied after 180-day usage Problem with Right Knee was not resolved after the prescribed 180-day usage; called Company and got the Return Authorization # from Ms **, Client Specialist Merchandise was returned in due time and received at the Company's address according to the US Postal Service on Nov 7, Checked with the Company times and got to leave message on answering machine No answer or phone call: complete silence is not the way to treat customers
Purchased their product (Willow Curve) with a specific money back guarantee if not satisfied
returned within guarantee period
Purchased 7/28/for $with day money back guarantee, their order number ***
got return auth no***, shipped back and it was delivered to them on 8/31/
have made multiple phone calls and sent e mails with no response.Messages are ignored
Product mailed back within warranty time, have not received refund
Purchased the Willow Curve on March 10, Kept and used this product for the month trial period and returned it on Sept 13, Followed all the procedures for return shipment In my opinion, this product is an overpriced heating pad Did not notice any improvement I have made repeated attempts to follow up on refund and as of 11/16/16, no success Have left messages for *** and sales representatives and no one has returned my call even after leaving message that my next step was to file complaint with the Revdex.com When purchasing this product, I never had any difficulty reaching an actual person to talk to but when it involves resolving a refund issue, you only get a message to leave a message no matter what number you call Buyer Beware!
I purchased a "Willow Curve" from this company in March of 2017, after a kittle less than one month I decided that it was not doing anything for my pain and on 4/22/I returned the item in the same packaging it came in as they requested, with the "RA" (Return Authorization) number they sent me in an email, which I put on the outside of the box as requested also, that number being, "RA"# ***, sent out via USPS with a guaranteed delivery date of 4/24/I have called this company a number of times and only get their voice mail, of which I have left voice mails with all of my information, including the "RA" number and have received NO return calls regarding the $refund I am entitled toI am asking that you would contact them on my behalf and secure my $refundThankyou, Sincerely yours< ***
Product_Or_Service: Pain relief
Order_Number: ***
Account_Number: ***
I didn't receive a refund as promised
I ordered the Willow Curve in March I used it as directed for months and it didn't relieve my pain I returned it as directed after months and in the original packagingThat was 9/2/ I didn't receive my $refund I have called repeatedly and left messages but no one has returned my calls
Returned and no Refund Received
Received Willow Curve, returned in the specified allowed amount of timeReceived confirmation of return with their RA# but still mos later no refund No return calls, no communication
Received Willow Curve on 12/08/16; returned in original packaging on 1/20/by UPS StoreReceived neither acknowledgment of receipt nor my refund
I ordered and paid $on my *** Card for a "Willow Curve Digital Smart Laser Complete-5000." It was shipped to me on 12/03/and I received it on 12/08/17.The sales-order number was ***My husband and I used it faithfully as directed with no change in any of our areas of pain, so we decided to return itI called the company for the RMA number which I included inside the original packaging as well as on the outside of the boxAs specified, I repacked the complete Willow Curve and all supplies as they arrived to me in their original boxI paid $on my *** card to return it through the Largo, FL UPS Store #***I have never received any acknowledgment of it's receipt, nor a refund of $to my *** cardYesterday, 4/19/17, I once again asked my husband if he has ever seen a $refund on our *** card statement from Physi
Return Authorization #given/money back guarantee/no refund and no response by phone or email
We purchases a Willow Curve approximately April 11,
Our packing slip with sales order #*** says:
Willow Curve Digital Smart Laser Complete - Willow Curve Car Adapter - ***
The address on this invoice is:
Physicians Technology Inc
***
United States
Phone: ***
email: ***
It was delivered and my husband tried to use it for his Rheumatoid Arthritis Once we decide we didn't think it would work for him, we went forward with the money back guarantee and contacted the companyI was in touch with *** and she sent me an email on June 1, at 10:04am with a Return Authrization # and instructions for return
Our return Authorization # "***"
with shipping instructions we followed and address to ship to was:
PHYSICIANS TECHNOLOGY LLC
***
the bottom line is the company do not want to refund your money
Refund of monies as per agreement
The purchaser agreement provides for refund of your monies if product (Willow Curve)does not work for youThe instructions were followed as prescribed with no resultsThe product was purchased on March 30, Order #*** for an amount of $including $for shipping paid by Credit cardIt was returned on Oct4, with a shipping cost of $