Will not give a me a refundReturn product within the day return policyReturned Willow Curve on 09/
Will not give a me a refundReturn product within the day return policyReturned Willow Curve on 09/
Got a confirmation that they received itThey still have not given me a refund
The consumer filed a complaint via phone as follows:The consumer purchased a Willow Curve for the knee and returned it within the day return periodThe consumer has not received a refund on her credit card of over $The company received the product according to the tracking informationThe RA# is ***Complaint taken via phone by: **
Ordered on line and they charged my card but I never received the productI contact them and they showed NO RECORD OF MY ORDER??
charged my card but never received product and they show no record of my order This is a scam
Have not received my refund It's been almost months since they received my unit
I bought the Willow Curve more than months ago, used it for days, but it did not help my problemSo I contacted Physicians Technology for instructions how to return it to them Deidre S***, Client Specialist, emailed me on August 15, telling me to send it back and write *** on the outside of box, which I did After not hearing from them or receiving my refund after almost months, I called them up I talked to a representative who confirmed that they did receive the Willow Curve on August 22nd and that I should talk to the Billing Dept, and she transferred me to them No one answered, so I left my name and number No one has returned my call I then called Sales Deptback and left my number there because no one answered No one has returned my callI also emailed Deidre S*** twice, complaining about the issue and she has not emailed me back
I sent back a device to this company exactly how they asked me to in order to get a refund they confirmed receipt, cannot get refund
we ordered a willow curve device from this company on 12-16- we had it less than days (their trial period) and sent it back with a return receipt request we received comfirmation of receipt we did get them to answer the phone once where someone said they did receive it (and they sent us an email confirmation) and said they were processing the payment Now, we cannot get them to answer their phone, or even to respond by email Please help us to get our money back,
I purchased a Willow Curve from this company I saw it advertised online and thought it might be a good product for relief of a shoulder pain I had been experiencing for several months As the folks at Physicians Technology Incmaker of the Willow Curve advertise, if you use the product faithfully for months and decide it really was not helping your issue then just return it and a complete refund will be sent as long as you do it within the time frame on their advertisement I did that, sending the Willow Curve back to them by UPS in their own provided box After probably emails and countless phone calls, all unanswered, I still have not received any credit back on the credit card I purchased the product on Only once have I been able to reach a live person on their provided phone number and she gave me an extension to call that deals with the credit department Not once have they answered by messages left on their recorder or my emails sent to the address they provide Th
Notified company of failed product, authorized for return, Made the return and never received the guaranteed cost reimbursement
As per the following email from the company, I notified them of my intent to return the product based on the companies stated procedures and authorization, and I have never received the refund I called and emailed them a number of times and finally sent a registered letter
Authorization for return email to follow
Hello Mr***,
Following is your Willow Curve Return Authorization number and instructions
RA# ***
Instructions
Please carefully repackage the device and all parts/accessories (Including the charging dock and the power adapter.) in the original packaging and shipping box
Please write "***" on the outside of the box
Please ship to:
PHYSICIANS TECHNOLOGY LLC
***
Once we receive
they will not respond to my email or phone messages I have tried numerous times,at least times
I have lost all of my correspondence except the order date of 5/19/ I did receive the unit and used for the period they required and I did not see any improvement in my knees I returned the unit in as good of condition as it was when I received it I returned it and they acknowledged the return in like new condition and I haven't been able to communicate with them since I guess I returned the unit in the month of septor oct what ever the required trial period was
Will not return phone calls out of returned
keep returning willow curve and they will not work
bought on 2/1/battery died 2/10/They replaced promptly Told by them to plug into electric outlet That made it dieReturned it, they sent another and it did not work3/20/called them, sent another shipping label, returned on 3-28-UPS Called them 4-1-16and they said the item was received on 3-31- Said they would ship it out day air Called 4-4-they said it would be received on 4-6- Paid $and delivery charge and have had very little use from this product All they say is I'm sorry!
and this last time told me a tech would examine the item and be sure it is working When I called on 4-4-they said that again I told them they told me a tech would start working on it immediately and would send it out right away as soon as they got the last one back Now they have to have a tech look at it again I cannot believe these people!
I returned unit per their instructions months agoI have left 10+ messages/ 7-emails w no responses at all, nor on my refund
I purchased on 11/4/for $619;
I returned via UPS on 11/30/after I called and received the #*** from the company w instruction to put # on box and given return address
I was also given a phone number of *** to call w any questionsno answer at this # or any of their phone #s or email
I have been attempting to get a refund and have yet to receive one I have left voice mail messages and no one will call me back
The Willow Curve was purchased back in June of this year for my mother to try on her knees My mother received the Willow Curve and used it for about a month and decided that it was not helping with the pain in her knees I emailed Physician's Technology, LLC and received a response back from a Meranda M***, Client Specialist on August 4, at 9:a.mwith instructions on how to send the Willow Curve backIn her email it states that a refund will be processed within 7-days of the products return I emailed MsM*** on September 21, at 8:p.mstating that my mother had yet to receive a refund I also attached a copy of the tracking information from FedEx I shipped the package on August 6, at 1:p.m The package was delivered on August 11, at 11:a.min Monroe, Michigan I received an email from MsM*** on Septembe
I returned the Willow Curve within days per ***'s instructions at Willow CurveI received a RA #***.They claim they did not recv my pkg
Willow CurveWhen I inquired about it, I was told that they were still doing refund from August My package was mailed on October 18,
We sent the willow curve back on 8-18-because it did not provide any pain relief Have called times, no return calls or refund as promisedHelp
Purchased Willow Curve for $via credit card on 4-26-2016; order number ***
Used as described in included material Did not experience any relief for neck pain
Returned item via UPS ($cost paid by us) to Physicians Technology LLC, on 8-22-2016; received by *** at office
We have called on separate occasions and have had to leave voicemail messages None of the messages have been returned and we are still waiting for our full refund
I recieved an email from Ken F*,CPA Oct 19,saying he would handle my refund.I can't get any response from him since then
A promised Refund under Warantee
I purchased a Willow Curve deviceThe agreement was day trial or money back guaranteeI returned it within weeks for a full refund
Returning the product I followed all instructionsI assumed it would take some time for the purchase price to be refunded however it has been ore than weeks nowI have called numerous times and no one picks up the phoneI also, spent an e-mail with no responseOn the website is a *** number for salesI called that number and a person picked, but claims there is nothing she could do and refunds were not her departmentI asked for a good working number and she gave me the same one which does not work (***)This company has $of my dollars which I want returned
Did not receive refund as promised RA #***
Purchased a willow curve laser complete in good faith.order #***
Did not work for meAnna Fink of Physicians technologies
Gave me refund authorization # ***
I never received my refund of $as promised
They never ever respond to my emails nor telephone calls
I was ripped off
They have my money and they also have the device
This company ripped me off!
I returned the willow curve as instructed and they received it 8/18/I have not received a refund
I received a willow curve for $and returned with the proper rma code printed on the box as instructed they received it 8/18/I called and was transferred to a Ken? who stated he had just taken over returns and would get back with me in a week or to That was on 9/12/After not hearing I called and left a message 10/4/I have called since and never been able to get thru to any one .thankyou
Have received no refund for the returned Willow Curve
Willow Curve purchased 4/Paid $including shipping Debit card was charged Order # Received the product in a timely way Did not relieve any pain Returned product after receiving RA#sent by UPS The product was received on 6/2/as permUPS tracking Have not received refund minus shipping Have made many calls sometimes 2-per day No answer only voice messages Called sales and they answer but " we no nothing about refunds" is the responseCertified letter sent on 7/20/still no response!
(Revdex.com Copied from original documentSee attached file.)
Dear Sir or Madam:
I am registering a complaint against the above referenced firm (hereafter identified as Willow) for selling .a "medical device" (known as the Willow Curve) to the general public using what I consider to be fraudulent tacticsAs a matter of record, I am also registering a complaint with the Federal Drug Administration (FDA) about the above firm advertising knowingly and/or limiting information regarding the medical attributes of their deviceThis issue is a technical issue and not a business issue
The entire process started with an advertisement on TV by Willow declaring that their medical device will reduce pain from a variety of sources (example conditions were not specifically stated)The continued advertisement suggested that the device was so successful in its use that it "was even being used in doctor's offices." So, when I called their customer service number, I was told that one of the
Trying to reach company and they will not reply
Purchased a Willow curve for months and returned for full credit as per TV advertisementPaid for by VISA card $Item returned by UPS 9-30-and was received by Physicians Technology Incon 10-5-and was signed for by employee named ToutenI have made many calls, along with emails with no reply
Can you advised me on how to get refund?
Donald ***
Will not give a me a refundReturn product within the day return policyReturned Willow Curve on 09/
Will not give a me a refundReturn product within the day return policyReturned Willow Curve on 09/
Got a confirmation that they received itThey still have not given me a refund
The consumer filed a complaint via phone as follows:The consumer purchased a Willow Curve for the knee and returned it within the day return periodThe consumer has not received a refund on her credit card of over $The company received the product according to the tracking informationThe RA# is ***Complaint taken via phone by: **
Ordered on line and they charged my card but I never received the productI contact them and they showed NO RECORD OF MY ORDER??
charged my card but never received product and they show no record of my order This is a scam
Have not received my refund It's been almost months since they received my unit
I bought the Willow Curve more than months ago, used it for days, but it did not help my problemSo I contacted Physicians Technology for instructions how to return it to them Deidre S***, Client Specialist, emailed me on August 15, telling me to send it back and write *** on the outside of box, which I did After not hearing from them or receiving my refund after almost months, I called them up I talked to a representative who confirmed that they did receive the Willow Curve on August 22nd and that I should talk to the Billing Dept, and she transferred me to them No one answered, so I left my name and number No one has returned my call I then called Sales Deptback and left my number there because no one answered No one has returned my callI also emailed Deidre S*** twice, complaining about the issue and she has not emailed me back
I sent back a device to this company exactly how they asked me to in order to get a refund they confirmed receipt, cannot get refund
we ordered a willow curve device from this company on 12-16- we had it less than days (their trial period) and sent it back with a return receipt request we received comfirmation of receipt we did get them to answer the phone once where someone said they did receive it (and they sent us an email confirmation) and said they were processing the payment Now, we cannot get them to answer their phone, or even to respond by email Please help us to get our money back,
I purchased a Willow Curve from this company I saw it advertised online and thought it might be a good product for relief of a shoulder pain I had been experiencing for several months As the folks at Physicians Technology Incmaker of the Willow Curve advertise, if you use the product faithfully for months and decide it really was not helping your issue then just return it and a complete refund will be sent as long as you do it within the time frame on their advertisement I did that, sending the Willow Curve back to them by UPS in their own provided box After probably emails and countless phone calls, all unanswered, I still have not received any credit back on the credit card I purchased the product on Only once have I been able to reach a live person on their provided phone number and she gave me an extension to call that deals with the credit department Not once have they answered by messages left on their recorder or my emails sent to the address they provide Th
Notified company of failed product, authorized for return, Made the return and never received the guaranteed cost reimbursement
As per the following email from the company, I notified them of my intent to return the product based on the companies stated procedures and authorization, and I have never received the refund I called and emailed them a number of times and finally sent a registered letter
Authorization for return email to follow
Hello Mr***,
Following is your Willow Curve Return Authorization number and instructions
RA# ***
Instructions
Please carefully repackage the device and all parts/accessories (Including the charging dock and the power adapter.) in the original packaging and shipping box
Please write "***" on the outside of the box
Please ship to:
PHYSICIANS TECHNOLOGY LLC
***
Once we receive
they will not respond to my email or phone messages I have tried numerous times,at least times
I have lost all of my correspondence except the order date of 5/19/ I did receive the unit and used for the period they required and I did not see any improvement in my knees I returned the unit in as good of condition as it was when I received it I returned it and they acknowledged the return in like new condition and I haven't been able to communicate with them since I guess I returned the unit in the month of septor oct what ever the required trial period was
Will not return phone calls out of returned
keep returning willow curve and they will not work
bought on 2/1/battery died 2/10/They replaced promptly Told by them to plug into electric outlet That made it dieReturned it, they sent another and it did not work3/20/called them, sent another shipping label, returned on 3-28-UPS Called them 4-1-16and they said the item was received on 3-31- Said they would ship it out day air Called 4-4-they said it would be received on 4-6- Paid $and delivery charge and have had very little use from this product All they say is I'm sorry!
and this last time told me a tech would examine the item and be sure it is working When I called on 4-4-they said that again I told them they told me a tech would start working on it immediately and would send it out right away as soon as they got the last one back Now they have to have a tech look at it again I cannot believe these people!
I returned unit per their instructions months agoI have left 10+ messages/ 7-emails w no responses at all, nor on my refund
I purchased on 11/4/for $619;
I returned via UPS on 11/30/after I called and received the #*** from the company w instruction to put # on box and given return address
I was also given a phone number of *** to call w any questionsno answer at this # or any of their phone #s or email
I have been attempting to get a refund and have yet to receive one I have left voice mail messages and no one will call me back
The Willow Curve was purchased back in June of this year for my mother to try on her knees My mother received the Willow Curve and used it for about a month and decided that it was not helping with the pain in her knees I emailed Physician's Technology, LLC and received a response back from a Meranda M***, Client Specialist on August 4, at 9:a.mwith instructions on how to send the Willow Curve backIn her email it states that a refund will be processed within 7-days of the products return I emailed MsM*** on September 21, at 8:p.mstating that my mother had yet to receive a refund I also attached a copy of the tracking information from FedEx I shipped the package on August 6, at 1:p.m The package was delivered on August 11, at 11:a.min Monroe, Michigan I received an email from MsM*** on Septembe
I returned the Willow Curve within days per ***'s instructions at Willow CurveI received a RA #***.They claim they did not recv my pkg
Willow CurveWhen I inquired about it, I was told that they were still doing refund from August My package was mailed on October 18,
We sent the willow curve back on 8-18-because it did not provide any pain relief Have called times, no return calls or refund as promisedHelp
Purchased Willow Curve for $via credit card on 4-26-2016; order number ***
Used as described in included material Did not experience any relief for neck pain
Returned item via UPS ($cost paid by us) to Physicians Technology LLC, on 8-22-2016; received by *** at office
We have called on separate occasions and have had to leave voicemail messages None of the messages have been returned and we are still waiting for our full refund
I recieved an email from Ken F
*,CPA Oct 19,saying he would handle my refund.I can't get any response from him since then
A promised Refund under Warantee
I purchased a Willow Curve deviceThe agreement was day trial or money back guaranteeI returned it within weeks for a full refund
Returning the product I followed all instructionsI assumed it would take some time for the purchase price to be refunded however it has been ore than weeks nowI have called numerous times and no one picks up the phoneI also, spent an e-mail with no responseOn the website is a *** number for salesI called that number and a person picked, but claims there is nothing she could do and refunds were not her departmentI asked for a good working number and she gave me the same one which does not work (***)This company has $of my dollars which I want returned
Did not receive refund as promised RA #***
Purchased a willow curve laser complete in good faith.order #***
Did not work for meAnna Fink of Physicians technologies
Gave me refund authorization # ***
I never received my refund of $as promised
They never ever respond to my emails nor telephone calls
I was ripped off
They have my money and they also have the device
This company ripped me off!
I returned the willow curve as instructed and they received it 8/18/I have not received a refund
I received a willow curve for $and returned with the proper rma code printed on the box as instructed they received it 8/18/I called and was transferred to a Ken? who stated he had just taken over returns and would get back with me in a week or to That was on 9/12/After not hearing I called and left a message 10/4/I have called since and never been able to get thru to any one .thankyou
Have received no refund for the returned Willow Curve
Willow Curve purchased 4/Paid $including shipping Debit card was charged Order # Received the product in a timely way Did not relieve any pain Returned product after receiving RA#sent by UPS The product was received on 6/2/as permUPS tracking Have not received refund minus shipping Have made many calls sometimes 2-per day No answer only voice messages Called sales and they answer but " we no nothing about refunds" is the responseCertified letter sent on 7/20/still no response!
(Revdex.com Copied from original documentSee attached file.)
Dear Sir or Madam:
I am registering a complaint against the above referenced firm (hereafter identified as Willow) for selling .a "medical device" (known as the Willow Curve) to the general public using what I consider to be fraudulent tacticsAs a matter of record, I am also registering a complaint with the Federal Drug Administration (FDA) about the above firm advertising knowingly and/or limiting information regarding the medical attributes of their deviceThis issue is a technical issue and not a business issue
The entire process started with an advertisement on TV by Willow declaring that their medical device will reduce pain from a variety of sources (example conditions were not specifically stated)The continued advertisement suggested that the device was so successful in its use that it "was even being used in doctor's offices." So, when I called their customer service number, I was told that one of the
Trying to reach company and they will not reply
Purchased a Willow curve for months and returned for full credit as per TV advertisementPaid for by VISA card $Item returned by UPS 9-30-and was received by Physicians Technology Incon 10-5-and was signed for by employee named ToutenI have made many calls, along with emails with no reply
Can you advised me on how to get refund?
Donald ***