Returned Willow Curve within warranty timeNever received my $refund.b
Purchased on 3/22/Did not work for meReturned 5/5/within return timeThey said I would get my money back but never received itI contacted Attn.Gen.,they contacted Willow Curve who wrote them I would receive my refund in Sept/Oct as they were reorganizing financesFollowed up with Attn.GenOn NovReceived letter today from them stating Willow Curve has not respondedCan you help?
Refund, I have called several times, sent the product back with details on inside of box Returned product about a month ago, no refund or call
I called Willow Curve and explained to them the issue I was having with the product They instructed me to use it for an additional three months I did as instructed The Willow Curve did not seem to perform to my expectations I called when I was supposed to so I could return the product for a refund They instructed me on how to return the product, with an e mail instructions, I did as indicated I have yet to hear back from them, no return calls after numerous phone calls, and left messages numerous timesVery disappointed in the customer service and the product usage No refund as of yet which is Dec8, I ordered the product in the summer and returned the product in Octor Nov I will have to look at my return and tracking number Thank you
Do no purchase a Willow Curve from Physician's Technology if you think you may want to return it for a full refund Physician's Technology received my Willow Curve on March 28, However, today is May 23, 2017, and I have still not received my refund I have made numerous phone calls and left many messages to Physician's Technology, but none have been returned I was able to talk to Mr.*** *** about my return He told me they had an employee who was in the hospital so they were behind in their refunds Mr*** asked me for two more weeks and that he would be in contact with me It's been three weeks and I'm still waiting for Mr*** call and/or my refund I have called Mr*** twice since then and left messages, but have not received a return call The communication with Physician's Technology is next to impossible unless you want to purchase a device Beware of this company!
Refund,
Companies authorized Return Authorization Number R
Physician's Technology, received the product on 9-22-***
I have been trying to Contact Physician's Technologies for almost month and half, I have sent them e-mail, even a letter VIA registered and they have revived my letter as in regards my refund, yet no refund and unable to contact them via Phone or e-mail
Ann Fink, Client Specialist has e-mail me as to instruction how to return the product under RA Number ***, I have returned the product and they have revived the product on September 22, under UPS tracking Number ***
Since September 22, I have been trying to contact them to find out the progress of my refund, I have called them about times yes time and no one is there to answer the call, and when you leave a voice mail, no one return your call, it has been months, now and I have not received my refund, I have reviewed Revdex.com website , and looks like many other
I would like the refund owed to me after returning the WIllow Curve with a RA number that they gave me
I followed all the rules for the Willow Curve and my doctor said it will not work for my ankle problems So on 9/26/I asked for a RA# and *** sent me an email with the info to return it for a refund and that is the last I have had any luck getting in contact with the company either by phone or email As of right now they owe me $plus dollars
Fraudulent advertising practicesdeceptionThey make it very difficult to return items under the day mbg
Their TV ads used to say that their device relieves pain and has eliminated the need for surgery ***Their new ads no longer makes this claim - they now say it only temporarily relieves painIt did not relieve any painI have called them times and used the online chatI consistently receive conflicting information when I talk to a CS repThey also say that they will call you back and then never doThen they lie and say that they tried to call and there was no answerI am disabled and homebound so I was by the phone all day and there is no record of them callingI want to send this back for a full refund as they are running a scamIf I have to take to social media to accomplish this, then let it be soI have filed a dispute with American ExpressTheir TV ad also says try it risk free for days, send it back for a full refu
A refund for the product was requested and approved by the company, the product was then returned, but a refund was not provided
This complaint is against Physician's Technology, LLC, EFront StMonroe, Michigan 48161, producers of the Willow Curve This is a therapeutic device which professes pain relief via an infrared heat system, and sells for $plus $s/h I purchased the device via credit card for $on 6/15/ The Willow Curve website advertises a money-back guarantee if positive results are not experienced The device did not prove effective, so I did request a refund
I made contact with Deidre S***, a Client Sales Specialist, and requested refund approval She agreed and provided a return authorization code (***) along with shipping instructions to return the device to their SMonroe Stlocation The device was sent back in original condition and was confirmed delivered to the address on 9/12/ The e-mail sent to me by MsS*
We have returned the Willow Curve weeks ago and have not received our refund
I purchased a Willow Curve on Sep for $ We returned the unit on Oct with in the Money back guarantee policy We have attempted to call and email to find out the status and get no emails or calls backThe order number is #*** and the return number received from the company is #***
I purchased the Willow Curve in March, and tried to return it in August 3, As of today 11/14/I have not received my refund
On March 18,I purchased the Willow curve using my credit card American Express #*** Upon receiving it days later, I used it for the muscle tear on my right arm until the end of July to no relief Upon calling and talking with the representative named *** on Extention #*** she advised me that there would be a charge of $for returning it prior to the month period of use I accepted the charge since I was leaving the country and could no longer use it and it did not improve my pain On August 3, 2016, I sent it as requested by *** with the authorization #*** written all over the box and inside the box addressed to *** On Monday, August 8, at 2:p.mit was received by a *** who signed the UPS receipt The end of August prior to leaving the states I called *** *** to tell her that I had not received credit
Returned willow curve on Sept for refundRefund was never received and all correspondence has been ignored by the company
I ordered willow curve on 03-21-Order #*** Paid $Plus $S&H for a total of $paid with my visa cardWhen I was unsatisfied with the results, it was returned on 09-23-They received it on 09-27-My ra # is *** which was given to me for the returnMy phone calls and all correspondence with this business have been ignoredAs of 06-15-I have received no refundI have sent E mails to *** *** at *** in the accounting deptasking for assistance to no avail
Returned willow curve 5-24-still no refund and no return phone call from physicians technology
Item returned 5-24-order no.***, return authorization no *** $refund due
Upon receipt of product (the Curve), it did not function & following receipt of new battery pack, it continued to not function as stated
_3/1/Rec'd The Curve (Sales Order#***)..Willow Curve Digital Smart Laser Complete - The device will not turn on via the directions
_Left V/M @ *** that it will not turn on per directions
-3/No return call rec'd..I called..spoke to Service Rep who ran thru several work-arounds & concluded that she would ship a new battery pack that should make it function
-3/Rec'd new pack..curve still does not function correctly w/battery.Call again made to above # & V/M left @6:PM CST
-3/No return call rec'd..again called # as above #.Spoke to Sales Rep & explained that, under the circumstances that it won't operate correctly, I wanted to return the product.I explained that I felt that if a new product does not function at all when it is new how can I expect that it will function properly as it ages.Rep offered to send another
Refund for returned Willow Curve has not been received
I purchased the Willow Curve on 4/22/- Order No***- and returned it on 11/2/under RA# *** for a refund of $ You acknowledged receipt of the return; all of your return/refund requirements were satisfied and the unit and packaging were in excellent condition As of today 4/7/2017, I have not received my refund
I have called Accounting and left messages numerous times (over at last count) and sent e-mails, but have never received a single response The refund requests have spanned over months now, more than sufficient time to process my claim This whole process has been time consuming, frustrating, annoying, and disappointing, to say the least I thought that this was a reputable company
Got a return authorization returned it have proof that I returned it they received it never received a refund my credit card company says no help
I paid $for an overpriced heating pad had correspondence emails etcphone calls with this company they gave me a return authorization I returned it can prove that I returned it they said that they received it I never heard from them again I contacted my credit card company but my credit card company says there's nothing they can do because it's over days and disputing it is nothing they can help me with I cannot get a return phone call or email from anybody at the company where I purchased the item
I returned the product and still have not received a refund
I purchased a Willow Curve unit for $plus shipping, which had a month money back guarantee I followed the suggested treatment plan, but did not get any relief from the pain I contacted the company to inquire about returning the product, and was given another treatment plan The individual I spoke to advised me that if the new treatment plan did not work, I would receive a full refund as long as they received the return before October I returned the product and it was received by Physician's Technology on 9/26/ I was advised that the refund process would take 7-business days I tried contacting the company to check on the status of my refund and left several messages, but no one would return my call I was finally contacted by Ken F* after I sent a message via Facebook messenger advising that I would file a complaint with the Revdex.com and contact an attorney if no one contacted me Mr*** assured m
Physician's Technology failed to honor its guarantee to refund my money and I returned their
product per their instructions
On 2/22/I ordered a Willow Curve product from Physician's Technology LLC of Monroe, MISales order #***, paid by my *** Visa card for $This was to provide daily Lazer treatments for my diabetic neuropathy pain in my left footI followed the prescribed treatment schedule for the initial periodWhen the results were not satisfactory, I called tech support and was given new advice which I followed for the prescribed periodI continued to do this throughout the month periodI had to call back about or more times to get a change of treatment instructions as nothing seemed to be getting any improvementBefore a month to the trials end I called to obtain return instructions and they were sent to me by emailBoth the packing slip and the return instructions stated I would receive a refund of the purchase price of $within 7-days upo
Purchased a Willow Curve Returned according to return policy Product returned 9/6/ Policy states refunds issued 7-bus days Still no refund
Purchased a Willow Curve from Physicians Technology (Sales Order #*** $plus sales tax)and used product per instructions for months with unfavorable resultsOn 9/6/I spoke with ***, requested authorization (RMA#)to return the product and was given a return authorization number of ***I was instructed to ship product back and was told I would receive a full refund within 7-business days as stated in their literatureProduct returned 9/6/via UPS*** at Physicians Technology LLC acknowledged they received product on 9/8/Waited about dayswhen no refund was issued, I called to check on status of refundNumerous attempts were made to contact company over multiple daysLeft multiple messages with no responseOn 10/18/I was able to speak with ***, and she transferred me to accounting m
The Willow Curve did not provide the relief from pain in my knee that was promised in the advertisement
In reliance on television advertising that made the claim of relief from joint pain, I purchased the Willow Curve Digital Smart Laser Complete - from Physicians Technology in February (Sales Order No***, dated February 16, 2016)I purchased the device using my Costco American Express credit card which has since been replaced by Costco with a different credit card issued by CitibankAfter a period of usage with no noticeable difference in the level of pain in my knee, I contacted Physicians Technology in May stating that the Willow Curve was not effective in reducing the pain that I experienced, and was advised by an email from representative *** of the protocol suggested by Physicians Technology for treatment of joint pain - and if I had completed treatment sessions in days - that if I still wanted to return the device that my trial period of
Bought for relief of arthritis pain in hands
Purchased "Willow Curve": 4/28/
Sales order: ***
Cost: $619.00(check)
Requested Return Authorization: 11/9/ RA#***
Returned: 11/10/from *** at a cost of $
Return confirmation: 11/14/Via email from *** ***, Client SpecialistPhone # ***
I wrote several letters inquiring about the status of my refundLetter #11/30/2016, Letter #1/31/2017, Letter #8/1/
I made several phone calls, one on Jan and again on Jan 13, others dates unknown My calls were never returnedI finally wrote the company outlining dates, emails and phone calls explaining my frustration and again requested my refund This letter(#3) was sent certified Mail To date I have not heard from the company or any representative
Company does not return funds after Willow Curve is returned in accordance with stated return requirements
On 3/31/2016, I purchased a Willow Curve device from PHYSICIANS TECHNOLOGYWe returned the device for a refund when it did not work for my wife's knee problemsReturn was made within the stated month trial period and was delivered at ***, *** on 9/16/
The return number issued by Willow Curve was RA ***According to the shipper the unit was left at the office
As of to day (8/23/2017) I have not received a refund check; a check is required since the original credit card used for purchase is not longer valid)
I have send numerous emails to Physicians Technology, but have not received any responseI have also made many phone calls, none of which have been returned although I left every time a request for such actionSometimes I reached a voicemail at the firm, sometimes the phone is busyOnce I had contact with a *** ***, who info
Returned Willow Curve within warranty timeNever received my $refund.b
Purchased on 3/22/Did not work for meReturned 5/5/within return timeThey said I would get my money back but never received itI contacted Attn.Gen.,they contacted Willow Curve who wrote them I would receive my refund in Sept/Oct as they were reorganizing financesFollowed up with Attn.GenOn NovReceived letter today from them stating Willow Curve has not respondedCan you help?
Refund, I have called several times, sent the product back with details on inside of box Returned product about a month ago, no refund or call
I called Willow Curve and explained to them the issue I was having with the product They instructed me to use it for an additional three months I did as instructed The Willow Curve did not seem to perform to my expectations I called when I was supposed to so I could return the product for a refund They instructed me on how to return the product, with an e mail instructions, I did as indicated I have yet to hear back from them, no return calls after numerous phone calls, and left messages numerous timesVery disappointed in the customer service and the product usage No refund as of yet which is Dec8, I ordered the product in the summer and returned the product in Octor Nov I will have to look at my return and tracking number Thank you
Do no purchase a Willow Curve from Physician's Technology if you think you may want to return it for a full refund Physician's Technology received my Willow Curve on March 28, However, today is May 23, 2017, and I have still not received my refund I have made numerous phone calls and left many messages to Physician's Technology, but none have been returned I was able to talk to Mr.*** *** about my return He told me they had an employee who was in the hospital so they were behind in their refunds Mr*** asked me for two more weeks and that he would be in contact with me It's been three weeks and I'm still waiting for Mr*** call and/or my refund I have called Mr*** twice since then and left messages, but have not received a return call The communication with Physician's Technology is next to impossible unless you want to purchase a device Beware of this company!
Refund,
Companies authorized Return Authorization Number R
Physician's Technology, received the product on 9-22-***
I have been trying to Contact Physician's Technologies for almost month and half, I have sent them e-mail, even a letter VIA registered and they have revived my letter as in regards my refund, yet no refund and unable to contact them via Phone or e-mail
Ann Fink, Client Specialist has e-mail me as to instruction how to return the product under RA Number ***, I have returned the product and they have revived the product on September 22, under UPS tracking Number ***
Since September 22, I have been trying to contact them to find out the progress of my refund, I have called them about times yes time and no one is there to answer the call, and when you leave a voice mail, no one return your call, it has been months, now and I have not received my refund, I have reviewed Revdex.com website , and looks like many other
I would like the refund owed to me after returning the WIllow Curve with a RA number that they gave me
I followed all the rules for the Willow Curve and my doctor said it will not work for my ankle problems So on 9/26/I asked for a RA# and *** sent me an email with the info to return it for a refund and that is the last I have had any luck getting in contact with the company either by phone or email As of right now they owe me $plus dollars
Fraudulent advertising practicesdeceptionThey make it very difficult to return items under the day mbg
Their TV ads used to say that their device relieves pain and has eliminated the need for surgery ***Their new ads no longer makes this claim - they now say it only temporarily relieves painIt did not relieve any painI have called them times and used the online chatI consistently receive conflicting information when I talk to a CS repThey also say that they will call you back and then never doThen they lie and say that they tried to call and there was no answerI am disabled and homebound so I was by the phone all day and there is no record of them callingI want to send this back for a full refund as they are running a scamIf I have to take to social media to accomplish this, then let it be soI have filed a dispute with American ExpressTheir TV ad also says try it risk free for days, send it back for a full refu
A refund for the product was requested and approved by the company, the product was then returned, but a refund was not provided
This complaint is against Physician's Technology, LLC, EFront StMonroe, Michigan 48161, producers of the Willow Curve This is a therapeutic device which professes pain relief via an infrared heat system, and sells for $plus $s/h I purchased the device via credit card for $on 6/15/ The Willow Curve website advertises a money-back guarantee if positive results are not experienced The device did not prove effective, so I did request a refund
I made contact with Deidre S***, a Client Sales Specialist, and requested refund approval She agreed and provided a return authorization code (***) along with shipping instructions to return the device to their SMonroe Stlocation The device was sent back in original condition and was confirmed delivered to the address on 9/12/ The e-mail sent to me by MsS*
We have returned the Willow Curve weeks ago and have not received our refund
I purchased a Willow Curve on Sep for $ We returned the unit on Oct with in the Money back guarantee policy We have attempted to call and email to find out the status and get no emails or calls backThe order number is #*** and the return number received from the company is #***
I purchased the Willow Curve in March, and tried to return it in August 3, As of today 11/14/I have not received my refund
On March 18,I purchased the Willow curve using my credit card American Express #*** Upon receiving it days later, I used it for the muscle tear on my right arm until the end of July to no relief Upon calling and talking with the representative named *** on Extention #*** she advised me that there would be a charge of $for returning it prior to the month period of use I accepted the charge since I was leaving the country and could no longer use it and it did not improve my pain On August 3, 2016, I sent it as requested by *** with the authorization #*** written all over the box and inside the box addressed to *** On Monday, August 8, at 2:p.mit was received by a *** who signed the UPS receipt The end of August prior to leaving the states I called *** *** to tell her that I had not received credit
Returned willow curve on Sept for refundRefund was never received and all correspondence has been ignored by the company
I ordered willow curve on 03-21-Order #*** Paid $Plus $S&H for a total of $paid with my visa cardWhen I was unsatisfied with the results, it was returned on 09-23-They received it on 09-27-My ra # is *** which was given to me for the returnMy phone calls and all correspondence with this business have been ignoredAs of 06-15-I have received no refundI have sent E mails to *** *** at *** in the accounting deptasking for assistance to no avail
Returned willow curve 5-24-still no refund and no return phone call from physicians technology
Item returned 5-24-order no.***, return authorization no *** $refund due
Upon receipt of product (the Curve), it did not function & following receipt of new battery pack, it continued to not function as stated
_3/1/Rec'd The Curve (Sales Order#***)..Willow Curve Digital Smart Laser Complete - The device will not turn on via the directions
_Left V/M @ *** that it will not turn on per directions
-3/No return call rec'd..I called..spoke to Service Rep who ran thru several work-arounds & concluded that she would ship a new battery pack that should make it function
-3/Rec'd new pack..curve still does not function correctly w/battery.Call again made to above # & V/M left @6:PM CST
-3/No return call rec'd..again called # as above #.Spoke to Sales Rep & explained that, under the circumstances that it won't operate correctly, I wanted to return the product.I explained that I felt that if a new product does not function at all when it is new how can I expect that it will function properly as it ages.Rep offered to send another
Refund for returned Willow Curve has not been received
I purchased the Willow Curve on 4/22/- Order No***- and returned it on 11/2/under RA# *** for a refund of $ You acknowledged receipt of the return; all of your return/refund requirements were satisfied and the unit and packaging were in excellent condition As of today 4/7/2017, I have not received my refund
I have called Accounting and left messages numerous times (over at last count) and sent e-mails, but have never received a single response The refund requests have spanned over months now, more than sufficient time to process my claim This whole process has been time consuming, frustrating, annoying, and disappointing, to say the least I thought that this was a reputable company
Got a return authorization returned it have proof that I returned it they received it never received a refund my credit card company says no help
I paid $for an overpriced heating pad had correspondence emails etcphone calls with this company they gave me a return authorization I returned it can prove that I returned it they said that they received it I never heard from them again I contacted my credit card company but my credit card company says there's nothing they can do because it's over days and disputing it is nothing they can help me with I cannot get a return phone call or email from anybody at the company where I purchased the item
I returned the product and still have not received a refund
* after I sent a message via Facebook messenger advising that I would file a complaint with the Revdex.com and contact an attorney if no one contacted me Mr*** assured m
I purchased a Willow Curve unit for $plus shipping, which had a month money back guarantee I followed the suggested treatment plan, but did not get any relief from the pain I contacted the company to inquire about returning the product, and was given another treatment plan The individual I spoke to advised me that if the new treatment plan did not work, I would receive a full refund as long as they received the return before October I returned the product and it was received by Physician's Technology on 9/26/ I was advised that the refund process would take 7-business days I tried contacting the company to check on the status of my refund and left several messages, but no one would return my call I was finally contacted by Ken F
Physician's Technology failed to honor its guarantee to refund my money and I returned their
product per their instructions
On 2/22/I ordered a Willow Curve product from Physician's Technology LLC of Monroe, MISales order #***, paid by my *** Visa card for $This was to provide daily Lazer treatments for my diabetic neuropathy pain in my left footI followed the prescribed treatment schedule for the initial periodWhen the results were not satisfactory, I called tech support and was given new advice which I followed for the prescribed periodI continued to do this throughout the month periodI had to call back about or more times to get a change of treatment instructions as nothing seemed to be getting any improvementBefore a month to the trials end I called to obtain return instructions and they were sent to me by emailBoth the packing slip and the return instructions stated I would receive a refund of the purchase price of $within 7-days upo
Purchased a Willow Curve Returned according to return policy Product returned 9/6/ Policy states refunds issued 7-bus days Still no refund
Purchased a Willow Curve from Physicians Technology (Sales Order #*** $plus sales tax)and used product per instructions for months with unfavorable resultsOn 9/6/I spoke with ***, requested authorization (RMA#)to return the product and was given a return authorization number of ***I was instructed to ship product back and was told I would receive a full refund within 7-business days as stated in their literatureProduct returned 9/6/via UPS*** at Physicians Technology LLC acknowledged they received product on 9/8/Waited about dayswhen no refund was issued, I called to check on status of refundNumerous attempts were made to contact company over multiple daysLeft multiple messages with no responseOn 10/18/I was able to speak with ***, and she transferred me to accounting m
The Willow Curve did not provide the relief from pain in my knee that was promised in the advertisement
In reliance on television advertising that made the claim of relief from joint pain, I purchased the Willow Curve Digital Smart Laser Complete - from Physicians Technology in February (Sales Order No***, dated February 16, 2016)I purchased the device using my Costco American Express credit card which has since been replaced by Costco with a different credit card issued by CitibankAfter a period of usage with no noticeable difference in the level of pain in my knee, I contacted Physicians Technology in May stating that the Willow Curve was not effective in reducing the pain that I experienced, and was advised by an email from representative *** of the protocol suggested by Physicians Technology for treatment of joint pain - and if I had completed treatment sessions in days - that if I still wanted to return the device that my trial period of
Bought for relief of arthritis pain in hands
Purchased "Willow Curve": 4/28/
Sales order: ***
Cost: $619.00(check)
Requested Return Authorization: 11/9/ RA#***
Returned: 11/10/from *** at a cost of $
Return confirmation: 11/14/Via email from *** ***, Client SpecialistPhone # ***
I wrote several letters inquiring about the status of my refundLetter #11/30/2016, Letter #1/31/2017, Letter #8/1/
I made several phone calls, one on Jan and again on Jan 13, others dates unknown My calls were never returnedI finally wrote the company outlining dates, emails and phone calls explaining my frustration and again requested my refund This letter(#3) was sent certified Mail To date I have not heard from the company or any representative
Company does not return funds after Willow Curve is returned in accordance with stated return requirements
On 3/31/2016, I purchased a Willow Curve device from PHYSICIANS TECHNOLOGYWe returned the device for a refund when it did not work for my wife's knee problemsReturn was made within the stated month trial period and was delivered at ***, *** on 9/16/
The return number issued by Willow Curve was RA ***According to the shipper the unit was left at the office
As of to day (8/23/2017) I have not received a refund check; a check is required since the original credit card used for purchase is not longer valid)
I have send numerous emails to Physicians Technology, but have not received any responseI have also made many phone calls, none of which have been returned although I left every time a request for such actionSometimes I reached a voicemail at the firm, sometimes the phone is busyOnce I had contact with a *** ***, who info