Phillips Trenching & Well Drilling

PNC Bank N.A. responded to [redacted] on April 30, 2017 and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on April 6, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on 10-20-2017, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on December 7, 2017, and considers this matter addressed. November 20, 2017
[redacted] [redacted] Re: Revdex.com Reference Number [redacted]
 Dear Ms. [redacted]: This is in response to your complaint filed on October 30, 2017, with the Revdex.com of
Western Pennsylvania regarding your PNC Bank, National Association (“PNC”), CashBuilder credit card
account ending in [redacted] (the “Account”). I appreciate the opportunity to address your concerns.
 According to your complaint and our records on June 5, 2016, you visited the PNC Potomac Yard @
Giant Branch located at 621 E Glebe Road, Alexandria, VA 22305 (the “Branch”). This visit resulted in an
application for a credit card for which you were approved but for which you state you did not apply. You
requested to be relieved of the debt that was incurred.
 Our records indicate that the above-referenced Account was opened on July 9, 2016. The credit card was
sent to [redacted] , which is the address on the application. On July
14, 2016, a statement cycled and was sent to the address of record at the time. The statement showed
the card had been used to make six transactions totaling $368.70. A minimum payment of $25.00 was
due on August 9, 2016. On August 11, 2016, a payment in the amount of $370.70 was made to the
Account. This payment was made using a check drawn on your PNC checking account ending in #[redacted].
Additionally, our records reflect that this Account has been used consistently throughout 2017.
 PNC takes very seriously its commitment to conduct business in a professional manner. Upon receipt of
the complaint, PNC researched and reviewed this matter and determined that at the time of application,
you provided the necessary information for the PNC employee to complete the credit card application.
 Furthermore, in a conversation with a PNC representative on October 3, 2017, you admitted to receiving,
activating, and using the Account. You allegedly decided to keep and use the Account because you were
told you could lower your interest rate later. I apologize but PNC currently does not have a program to
evaluate individual requests for lower rates on existing accounts.
 Since no employee wrongdoing occurred, and you acknowledged receipt and use of the Account, PNC
respectfully declines your request to relieve you of your debt.
 Thank you for allowing me to clarify our position in this matter. If you have any questions or additional
concerns, please call me toll free at [redacted]. My extension is [redacted], which is also my
direct telephone, and I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Time.
 Sincerely,
 [redacted]
 [redacted] Executive Client Relations, AVP

PNC Bank, N.A. responded to [redacted] on June 7, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to Ms. [redacted] on May 26, 2017, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
I expect a refund of $243.99 from PNC Bank. Only that will resolve my complaint.
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted]s on August 1, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on September 27, 2016, and considers this matter addressed.

PNC Bank, N.A. responded to Ms. [redacted] on August 19, 2016, and considers this matter addressed.  No new information provided.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Bank said they will refund the money as a courtesy.
Regards,
[redacted]

Revdex.com: PNC worked hard to address our issue and was very fair in its resolution with me. I will continue to have a very high opinion of them and do my banking with them.
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We did not have insurance from February to May.  NOW we know that our insurance was dropped in February, but we were UNAWARE until May that we were not covered.  Apparently, we had mail in...

IL which was not forwarded to our present address in WA.  PNC continued to charge us the same mortgage amount in February, March, and April, which included the insurance, so we naturally assumed that we were still covered.   The fact remains that PNC did not inform us until May 19th that we were being charged a certain (exorbitant) amount.  If we had received that May letter in February, we would have immediately acted upon it, as we indeed did upon its reception in May.  We are amazed and extremely disappointed that PNC will not accept at least some of the responsibility of the mix-up, and reimburse us at least a good part of the huge amount of money we were forced to pay. Dave & Hilda Kernc

Good Afternoon,PNC Bank, N.A responded Mrs [redacted] on March 29, 2018 via telephone and considers this matter addressed. ThanksLauren R[redacted]Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will still be switching banks as this bank has way to many in addressed issues...

and fees not listed on account agreements.   
Regards,
[redacted]

PNC Bank, N.A. responded to Ms. [redacted] on August 6, 2015, and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On Tue, Oct 18, 2016 at 10:46 AM[redacted] wrote:Good morning, [redacted] PNC Bank, N.A. responded to [redacted] on October 18, 2016, and considers this matter addressed. Brett B[redacted]Executive Client Relations, OfficerEnterprise Escalation Group

January 5, 2016PNC Bank, N.A. responded to [redacted] on December 22, 2016 and January 5, 2017, and considers this matter addressed.Thank you,ACB

Good afternoon, Please update the status of the above case. PNC Bank, N.A. responded to [redacted] on 5-8-17, and considers this matter addressed.  Thank you,  Rachel M[redacted]Executive Client Relations Officer