PGT Innovations Reviews (%countItem)
PGT Innovations Rating
Address: 1070 Technology Dr, North Venice, Florida, United States, 34275-3617
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Defective aluminum sliding & screen doors (model 600) with PGT Industries seeking to avoid responsibility.
On-going problems with defective aluminum sliding & screen doors (model 600) in WHITE. A simple 2 panel glass door with a sliding screen door, all designed and manufactured by PGT. Their design & manufacturing is such that there is little tolerance between the screen door and the double interlock center frame of the outer glass door. Screen doors rubs against the glass door frame so much that the white finishes on each door have been worn off to bare silver aluminum metal, and now a wheel broke off the screen door. There is no way to adjust the doors to create any greater gap between them. Contacted PGT "Consumer Affairs" who accepts NO responsibility for our issues, their design & manufacturing defect, or the problems that my family endures every day. PGT rep says that a box screen would solve my problem. PGT says:
1. A BOX screen door they make would fix this, but they are not willing to make this happen; or
2. Get a local installer to fix it.
1. Replace the broken screen with a box screen as PGT suggested, or 2. Take whatever actions are necessary (thru a PGT approved local dealer) to enlarge & correct the defective glass & screen door tolerances & replace STANDARD screen door so that its slides to open without the metal frames rubbing against each other.
PGT Consumer Affairs department spoke to the homeowner on Friday July 28th regarding the door issue. After conferring with a PGT door specialist it was determined that the alignment of the door may be the issue. PGT Consumer Affairs advised the homeowner to contact a local servicing dealer to inspect and repair. The door was manufactured First half of 2011 for a community builder. PGT warranty states that PGT does not warranty labor as labor is not a component of the window. Inspection of the door would need to be performed by a professional, to determine the best action to take to remedy the situation. If the issue is found to be a manufacturer defect, PGT will follow the warranty and replace any defective parts to resolve the defect to a PGT dealer for installation/repair.