PGT Innovations

All impact windows have some level of failure of the seal between windows.
June 2014 PGT impact windows were installed. June 2017, noticed "fog" in corners of several windows. Contractor advised that seal between windows was breaking down. Located several other windows with the issue. This amounted to approximately 7-8 windows with issues. PGT advised they would replace windows but not cost of install. Advised of number of windows that were failing. They advised that if we had "all the windows" failing, to call them back. Withing a year all windows had some level of the seal breaking down and "fog" between the glass. Slider Care Plus came out and provided us an estimate which indicated that all had "bad low-" and need to be replaced. Slider Care advised that the only way to have a 100% failure is if there was the issue began at the factory. I contacted PGT and provided them with this information and that we were advised to contact if we had 100% failure. The cost to replace all the panels of glass (26 panels) (100% of the windows) is $3,900. Sent emails and correspondence as well as called PGT requesting they send a representative to the house to see the issue but they have refused. The cost to install the windows was $10,637.07. The cost to replace all the glass is nearly half the cost. This is concerning as PGT advised that if we had a 100% failure then it may be a factory issue; however, they will not communicate back to us. Concerned for the safety of the windows. Also, appearance on house is horrible. Concerned association will send us notice to make the repair.

PGT Winguard Series 770 Slider WIndow Crack
I recently noticed a crack in one of the stationary panels of a double slider that was installed in 2014. I immediately contacted the installer (Newman Windows and Doors) to come out an inspect. Newman stated that the crack looked like it was a stress crack and not an impact because it appeared to have started to crack from the edge and not from a obvious impact. Newman contacted PGT to file the claim. PGT return stating that since this was a stress crack and not an impact the warranty period is past (1 year coverage) and that it isn't covered. Newman stated to replace the glass it would be at a cost of $1400 plus $200 for labor. I was shocked by this decision because to me a stress crack infers a manufacturing defect either with the glass or with the fabrication of the product during assembly. This also makes me concerned because now what about all the other windows I had installed, will they fail during a hurricane? Will they fail individually over time? Did I really receive the product I was told I received? What other hidden issues exist with these windows? A 12 month warranty is poor for such an expensive product that is suppose to protect at 140 mph winds and impact. I spend $18,600.00 for these window to protect me from the elements and now there is a defect and I have to pay an outragous price to repair the glass. Can I really count on these windows during a hurricane? If windows start cracking with no stress on them from the weather, how will they perform when needed. At this point, I would not recommend your PGT windows, to friends or family nor do I feel secure that they will live up to the 140 MPH advertising claim! Your product is defective and so is your warranty which reflects that defect.

Windows were purchased for our South Florida Condo by the board in 2017. Wrong windows were shipped. Orders arrived late setting the entire project back months. One unit owner received a damaged slider. After almost a year of trying to get it repaired we demanded a new window. We were told that it would take 6 months maximum to receive the new slider. 6 months!! Then we were told it most likely would arrive much sooner 2-3 months. It look 6 months. The slider arrived yesterday. It was the wrong part now we are looking at god knows how long to get the correct part. What happens if there is a hurricane or some other disaster where we have to replace multiple windows in multiple units? This is completely unacceptable. Even as a HOA buying windows and doors for hundreds of units we are such a small fish that they do not care about customer satisfaction.

Don't back up their products. Will not do a thing about defective window.

live in a condo in hallandale beach flor
OUTSIDE HANDLE OF SLIDER DOOR PITTED AND PEELING.
CALLED OCEAN FOR 3 MONTHS .TOLD NOT A STOCK ITEM AND HAD TO ORDER HANDLES FROM YOU.
OTHER UNITS (1200 UNITS IN COMPLEX) HAVE THE SAME PROBLEM.
OCEAN KEEPS PROMISING TO REPLACE HANDLE AND NOW DOES NOT RETURN CALLS.
NEED YOUR HELP TO REPLACE SLIDING DOOR HANDLE.

worst company ever replaced all the windows in my house w low e solarban 70 plus grey tint to cool my house windows are laminated in reverse so they are like a big magnafing glass heated up my house intstead on cooling it , over 30k thrown away avoid this company at all cost

Company caused delay in construction of home due to failure to provide windows timely as well as windows improperly made
We were initial advised in writing from your company that the windows would take six (6) weeks from date of order. They took over twelve (12) weeks from date of order to the date of 1st delivery and additional six (6) weeks to receive all windows onsite at our location.
We were provided a ship date of June 18th. That day went and pass and no windows were shipped. On June 23 we were told all windows were shipped. In fact only eight (8) windows were shipped. Upon arrival your company advised that all windows were in the shipment however, Z. confirmed only 8 windows arrived. Clearly, your company should have known what was shipped and what was not. Your company was adamant that all windows had been shipped and requested Z. to confirm what had arrived. A week later a 2nd shipped of a few more piecemeal windows arrived. And a week later more windows arrived. Finally we received word that the last windows were being shipped. Upon arrival we learned that your company determined that one window shipped was in fact made with glass in reverse. On July 25th the last window arrived that was required to be remade due to your companies placing the glass incorrectly in the frame. During this entire process no one could ever tell us what was being shipped, what was required to be made and what was required to be remade as well as delivery person or time frame for delivery. A perfect example was last week when you could not provide a tracking number or a shipper on the window that magically arrived in July 25th. This was a consistent issue with your company during the entire process of window delivery. During this process I asked what was missing, what need to be completed what was being made and what was shipped. No one could ever tell me this simple information that should have been at your fingertips for an operation of your size.
As you know you promised the 2 windows being remade would be shipped on July 18th, however now we know they will not be shipped until later. Thus another delay caused by your company.
As a result we had a very significant delay in moving our project forward of almost three (3) weeks on brick and six (6) weeks on stucco. Now that the last window has arrived it will be installed and stucco work that was delayed can begin.
Delay damages are as follows:
Loss of brick mason due to delay in timely providing windows for three weeks; and
Loss of Stucco installer due to delay in providing all windows for 6 weeks
While we are still waiting on two (2) windows I have been able to minimize further delays by getting both the brick man to start last week and the stucco man to start his staging last week and to begin operations this week now that the last stucco window arrived onsite yesterday that was delayed due to your company shipping an window that had the glass installed wrong (this was the trapezoid window).
Additionally we have one window that was examined yesterday, July 25, 2018 that has chip on the inside of the glass that Sean A. with The *** and Tom R. of *** confirmed needs replacing along with the window crank that was damaged in shipping. While this will not delay further work it is frustrating that the glass left the facility in this condition with a non-operable crank.
As a result we have lost time, days, and money and will further push back next steps in the construction process. Everything from this point forward is shifted back our completion date which causes interest and costs to mount up. At his time our hard number damages are as follows:
1. Delay damages 3 weeks of brick work $ 7,500.00
2. Delay damages 6 weeks of stucco work $ 7,500.00
3. Additional interest incurred $ 1,700.00
4. Port a toilet $ 150.00
5. Additional Insurance- Builders risk $ 833.33
6. Dumpster rental $ 300.00
TOTAL $17,983.33

Company failed to provide all items needed for warranty issue.
I purchased 7 PGT doors and 8 PGT windows through *** on 6/4/2007. After several years one of the 8068 series 530 patio doors developed a problem with the fixed glass panel fogging up. I contacted *** and they provided me with a new glass panel that was covered by PGT under my warranty. According to paperwork they shipped this to *** on 11/20/2014. It was to be replaced in the door frame during the summer of 2015, however, there was no vinyl glazing bead or the "trim" around the glass included with the new glass panel. The original vinyl glazing is not reusable after removing the damaged glass panel. I contacted *** in September of 2015 and they said they would obtain the glazing from PGT. I did not receive it and did not follow up again until early 2016 at which time they put in another request to PGT. I still did receive the glazing and I did not follow up again afterwards. I then had an accident in August of 2016 after which I was able to do very little for quite some time. Therefore, I contacted *** again in July of 2017 to again attempt to obtain the glazing. I was then told that PGT told them the glazing bead was not available. I attempted contacting PGT directly several times and was told it would have to go through a dealer. I tried this route several times and with information given to me by PGT. There was no success and I again contacted PGT directly and stated that I needed to speak with someone who could take care of my issue. I eventually spoke to *** J. who said he would try to track down the part from a supplier that purchased it or he would provide an alternative solution. I did not hear from him so left many phone messages asking him to return my call and to this date I have never received a call back.

Double pane window seals have failed, with moisture being trapped between the double panes. Warranty issue. Company will not address problem.
Problem: Insulated double pane window seal failure with moisture collection. Began in February of 2013, I have called PGT industries multiple times, sent paperwork and photos of window. Because I do not have the original sales receipt they are refusing to fix windows. They were informed that windows were purchased by the builder, Waterford Construction, who is currently out of business. Kimal Windows installed the windows, they have been out to document warranty work, 2013, but contend that they have no record of the install nor service call. Called PGT, multiple times, each time I get a new person, who indicates they have no records and to resent the photos and warranty. I have emailed them no less than 6 times photos and the warranty paperwork. I now discovered another window that the seal has failed. PGT refuses to honor the warranty, I am the original owner. I think 5 years of this ongoing problem is extreme. I have the original paperwork from the purchase of the house, original warranty paperwork.

Single hung impact window cracked suddenly from no impact in 12/17. Window failed 32 months after installation in our new home. not covered
Move in date 02/15/2016. Brand new home with PGt impact window. 12 month warranty is poor for such an expensive product that is suppose to protect at 140 mph winds and impact. Outrages price to repair glass by dealer$250, who has yet to show up after a month of calls. Can I really count on these windows during a hurricane? If windows start cracking and popping out with no stress on their own within 34 months after instillation, I don't think so! I would not recommend your PGT windows, nor do I feel secure that they will live up to the 140 MPH advertising claim! Your product is defective and so is your warranty. Time to get storm shutters for a feeling of security from hurricanes!

We have ordered screens for the same job 5 times MONTHS ago and still have no products
All products take longer than promised
They dont seem to care
We would like to order more PGT products but with every order there are unreasonable delays with no follow up.
They over promise and under deliver! Buyer beware!
We have ordered screens for the same job 5 times AND STILL HAVE NO SCREENS!

we purchased very expensive sliding doors, continuously failing, manufacturer PGT denied to replace them, were replaced few times but still failing.
we purchased a house at the address listed, we paid a very expensive upgrade option about $7500.00 to add sliding doors in our master bedroom, the doors continuously failing, the doors (been replaced 5 times already) the Installer company techs "Solar Tide" have advised us every time they replaced the doors confirming that there is a known manufacturing defects with this type of PGT doors I have as per Solar Tide techs. the temperature in summer time in our master bedroom becomes extremely hot, and in winter it becomes very cold that started to affect our health that we even stopped sleeping in our bedroom, as the seal keep breaking on these sliding doors. Our home Builder CalAtlantic was very understanding and tried to contact the installer (Solar Tide) and the manufacturer (PGT) to address my nightmare, but both installer and the manufacturer (PGT) denied the Builder's requests to address the defect on my doors, that's why I decided to have the Revdex.com involved.

Sliding glass door not sealed properly. Small flying insects coming into house. Door too big for opening. Wallboard damaged.
acc't *** order #XXXXXX Purchased 3/30/17, delivered & installed 5/17/17, item sXXXXXXXXXXX
authorized seller- Coastal Supply, *** sw *** ave., Delray Beach. Fl
Flying insects are attracted to my computer screen at night and find their way in around the door. I let this go for several weeks but it has reached the extremely annoying stage as I am spending way too much time trying to swat them. This should not happen with alleged quality door.
The original quote for install was $200 which included replacing old door with new. The rep came to professionally measure opening for door and said that concrete would have to be cut from bottom in order for door to fit. I agreed to pay extra $200 for this work. It was my understanding that contractor was not responsible for rotted wood, drywall, paint. However, this door was specially measured and ordered tailor made for my house. The door was clearly too big for the measured opening and the installer had to cut a larger opening. In so doing. the drywall inside the house has been damaged all around the door and stucco outside was chopped out. The opening required for the door to fit could not have been measured correctly for reasons described above. The installers were experienced and professional but the door was too big for the opening. As a result they had to extend the opening. They screwed in new lumber so the door could be attached to it. However the inside drywall was cut away on the inside and the stucco chopped out on the outside all around the sides and top of the door.
I sent an email to PGT Ind explaining this problem and received reply asking me to send pictures which I did. I did not hear from her again. She will not return my phone calls nor will she answer my emails. Likewise, their authorized seller, Coastal Supply will not return phone calls nor will they answer emails.

Warranty dennied
Three yr ago I bought PGT windows for my house through a Miami based dealer, and 15 days after installation one window got cracked. I contacted them and they came to replace the damage unit. Now, about two weeks ago we found another broken glass in the front of our home, we called to the dealer who installed our windows (Yamill Glass Windowsm Inc), and a salesman referred me to
a PGT customer service, who in the first time accepted to replace the window, but the shipping and installation costs would be at my owo expenses. I accepted, but two days after I received a letter where they let me know that my glass was out of warranty. I responded that my windows just have 3 yr since installed, and their warranty commitment is for 10 yr. They argued that I have to pay in full the glass because they only covered the first year. I have my written warranty and the original signed contract with them, but they not are accepting warranty claims no longer.

Help getting defective windows replaced and replacement of roller and weather stripping for sliding door.
We purchased PGT hurricane windows and sliding doors for our hoe from M&A Windows, the installation was completed on 4/10/14 with a 10 year warranty on windows and 5 year on moving parts. The 2 bathroom windows have the white film privacy glass, both were installed with cracks and were replaced. We noticed small bubbles and scratch marks in the film after a year and now after 3 years they have gotten worse. The problem is a defect in the manufacturing of the windows. In addition one of the sliding doors has a roller issue and the weather stripping has fallen out. M&A was contacted on 7/28/17, then 7/31/17 when Aaron set up a service ticket stating PGT would be out in 6 weeks to fix the problems. 8/17/17 sent pictures to Aaron at M&A. 10/10 emailed Aaron for status, no reply. 10/25 called PGT and spoke to Katie. She emailed copy of note to Aaron from 8/4/17 stating M&A must handle problem since older than 1 year. Tried to reach M&A no answer to phone or emails. 10/29 emailed Katie at PGT asking for help since Aaron wasn't responding, no response from her. 10/31 spoke to Aaron and asked about 8/4 email from PGT, it rang a bell. He spoke to Jonathan at M&A they would order the windows on 11/4 and would take 4-6 weeks to receive. M&A doesn't want to install the windows. He stated they are too busy to do service and recommended I have someone else do the work it would be a $150 service fee. 10/31 emailed Katie at PGT explaining my frustration and wanted to know if she could tell me who could install the windows. My complaint is the lack of interest from everyone to rectify defective windows. I am not even sure M&A really ordered them since they have so little interest in customer satisfaction.

Window is leaking water after only two years. Leak is between the window glass and the window frame.
I ordered two large fixed windows for my home in August, 2015. Approximately September, 2017 I noticed a water leak on my ceiling inside of my house. I contacted the contractor that installed the windows along with the roofer. Between the two of them they discovered that the leak was not due to installation of the windows or the roof leaking. What they detected was that the window was leaking between the glass of the window and the actual window frame.
At that point I contacted PGT to find out what I should do. They informed me that I must contact the dealer I purchased the windows from. I told them that the dealer did such a bad job that I would not work with them again. Also, the dealer that I purchased the windows from was no longer a PGT dealer. PGT told me I need to have a dealer look at the windows and the dealer would contact PGT directly. PGT said they would only come to the house for a period of one year after installation of the windows, after that, my problem must go through a dealer.
I contacted a couple of dealers. However, no one wanted to get involved with my problem. On October 27, 2017, one of the dealers told me that if I did not purchase the windows from them, they would not help. At that point I called back PGT and asked what I should do. PGT told me that it was hard to get dealers out to my area and that I could use any window repair company. The company that I would be using would then obtain the material(s) to fix the window, the material(s) would be supplied by PGT, however, I would have to pay labor and any other charges that the dealer said.
It has been two years since the windows were ordered and installed. A leak in the window after that short period of time should not occur. PGT warranty is advertised to be 10 years. However, a leak between the window glass and the window frame sounds to me as a manufacturing or product defect and should be covered under the warranty without payment. If a window can leak within a two year period, the warranty put out by PGT is only for one year and should not say 10 years. Leakage between the glass and the frame of the window should not occur that soon unless there is a problem with the window itself. Windows are purchased to let sun in and keep water out. I find it very difficult to believe that a window can be manufactured and it will leak after two years and it is my problem and not the manufacturer. Also the windows are argon gas filled. I am not sure now if that gas is still there.
It would be nice if PGT would step up to the plate and stand behind the windows that they manufacture. The strategy appears to be that after the one year you will pay to have your problem(s) on the windows resolved regardless of what caused the problem. If this is the case, it is one of the worst warranties around. Windows are expensive items and are not expected to leak after two years.

GLASS LESS THEN THREE YEARS OLD AND COMING APART INSIDE WILL NOT TRANSFER WARRANTY ON THIS ONE TYPE OF GLASS
RECENTLY BOUGHT HOUSE NOTICED INSIDE OF WINDOWS COMING APART HAD CALLED TO TRANSFER WARRANTY FOUND OUT THAT THIS PARTICULAR GLASS WAS NOT COVERED I UNDERSTAND WHY THEY KNOW THAT THIS IS A SUBSTANDARD PRODUCT WANT THEM TO EXTEND THE WARRANTY LIKE OTHER PRODUCTS

My home was built in 2006 with no expenses spared. PGT Winguard impact windows were installed throughout. By 2012 we started noticing evidence of water infiltration in several areas under windows. We first thought is was cracked stucco or the window frame to wall seal. Those issues were address when the house was painted three years ago. After several heavy rains the water damage was more obvious than ever. That's when we discovered that it is actually the windows them selves leaking. The glass to frame seals have shrunk allowing water to penetrate. In addition, the nylon brackets that hold the hurricane latches have all cracked and need replacement. I contacted PGT. Their response: Sorry. There is no warranty. As the second owner it is not transferable. This is not a product I would ever recommend or use again.

PGT on notice about a warranty issue of gas leak in window on door to patio, which turned window cloudy. Hurricane impact window & door compromised.
This claim piggy backs claim made to installer of impact window/door, subject to warranty. Revdex.com complaint # XXXXXXXX.
Hurricane impact door with gas in window leaked starting in 2011-2-16. Tried to notify PGT and was told by company they had no customer service department, nor someone in our area to service it. We called the installer who took years to respond to our complaint. PGT is again on notice and responded to the 10 year warranty claim by us, contacted installer, Fountain, and we are stuck at the point of no one responding. And we spent thousands of dollars on this hurricane impact door/window that has leaked out the gas that provides the impact protection in storms.
We want the window replaced as agreed by PGT, and if Fountain can't or won't do it as agreed, then someone else has to be contracted by them to do it. This includes the reason the door does not close and lock properly.
In summary, everyone got paid well for this project. We are seniors and cannot afford to replace this door again.

The windows and door seals in the sun room from PTG have all failed. I have contacted them several times with no success.
Widows and one door in a sun room manufactured by PTG have failed , the seals have broken. The room was installed by one of their distributors who at the time was also putting a large addition onto my house. I paid the contractor for the entire job ,addition to house and sun room. I have sent to PTG the contractors name , copy of the room design from PTG and a copy of the blue print. I have also sent them pictures of the windows with there label . The contractor is out of business so I can not contact them. I know the windows are under a warranty but PTG will not help since I do not have a receipt. I have all the data necessary to confirm the product is theirs and I can if necessary have one of their current distributors inspect the room. I also believe they have in their records the purchase of the room through the contractor. Currently they will not respond to any e-mails. Please help.