Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. This is notice to cease all contactI have provided my phone number which should be enough information to remove my number from their databaseAny further contact to attempt to collect a debt from an unknown person even after we have told them not to contact us will be deemed harassmentI will pursue all avenues to make sure this does not happen againI do not have to cooperate because I do not have any business with this company. Cease and dissist all future communicationAs per California law, once notice has been given to cease communication because of "fishing" or other harassing correspondence when the originator of the call has no workable information or just cause, all communication shall cease.
Regards,
*** ***
Dynamic Recovery Solutions has received the
consumer's concern regarding him not receiving the proper documentation of his
paymentsAfter researching the notes on his account it seems as if a data
entry error is to
be at fault; this error has been fixed and the consumer’s
email as well as a hard copy were properly sent out today, May 6, Dynamic
Recovery Solutions would like to sincerely apologize for this error and if
there are any further questions or concerns we encourage
them to contact our customer service department at *** or
our toll free telephone number at ***
March 4,
*** ** ***Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
*** ***Dynamic Recovery Solutions
*** ***%
Revdex.com Case #: ***
Dynamic Recovery Solutions has been made aware of the consumer's concern regarding numerous collections calls from other agencies posing to be collecting on the
current account the consumer has been resolving with our companyThe consumer's account with Dynamic Recovery Solutions is in good standingPlease ensure the consumer receives her payment reminder history, and payments pending through Unfortunately, within the collections industry there are agencies who use scare tactics to get delinquent accounts resolved, especially if the consumer provides the creditorPerhaps, the other agencies are contacting her regarding other accounts, the consumers needs to advise them to send in writing as did Dynamic Recovery Solutions any outstanding accounts they have in their possession if they want them resolvedFurther, as long as the consumer has the correspondence from our office, and she has sent that correspondence to those agenciesThe consumer needs to advise them to cease & desist contact until they send validation in the mail and/or email, depending on the consumer's preferenceDynamic Recovery Solutions hours of operation are: Monday - Friday 8:am till 9:pm EST local time, and Saturday from 9:am till 1:pm EST local time If the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at *** or our toll free
telephone number at ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions (DRS) acknowledges Ms*** desire no further contact
with DRS. Per company policy when a
complaint of this nature is received we cease all activity on the account in
our office There will be no further
contact from Dynamic Recovery Solutions
Dynamic Recovery Solutions is a third party collection agency licensed
in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of mattersIf Ms*** has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
*** *** ***.comWe do apologize for any inconvenience
that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
I have "absolute proof" stating I don't owe thisMy Insurance Company said, "Absolutely don't pay them a dime, I've been fully covered with my Insurance for years & years! This is an intimidation act they pull! Take a look at their Revdex.com Record, you'll see I'm not the only person who's filed a complaint against themIf necessary, I'll look into Legal Proceedings against them.I'm disabled & it's illegal to harass a someone who's disabled, also!
I've been trying to clear this up since April 2015, they took finally removed it, now they're back at it again! They've been causing me enormous emotional, mental, financial injury & an this is equal to using abusive tactics
I even asked them on separate occasions to provide a "detailed biss" of so called services rendered and have "not" provided me with oneIn fact, they've "hung up" on phone with me when being persistent about showing "proof" I owed anything!
I'm temporarily bedridden from accidenI will send you all supporting documntation which "proves" I'm stating true, honest facts
Who do I contact to press charges? Thanks so very much for your assistance! Have a most blessed week!
Respectively,
*** ***
Date Sent: 2/26/11:04:AM Revdex.com Case #: *** Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsIt is certainly not a practice of Dynamic Recovery Solutions to continually contact any consumer that has disputed an accountThe consumer states that she has pulled her consumer report with no indication of the alleged debtHowever, this is no longer a credit reporting issue due to the time lapse
Due to several business exchanges, it is possible that a mistake could have been made by contacting the consumer at this pointFurther, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate information for contact purposes
We acknowledge that the consumer is disputing this accountPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterWe sincerely apologize for any inconvenience this may have caused for the consumerIf you have any further questions or concerns, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Mr***’s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges
Mr*** disputes this debt. Per
company policy when a complaint of this nature is received we cease all
activity on the account in our office We
have requested documentation to verify the debt in question, should it be
available we will send it to Mr***.
After documentation is sent there will be no further contact from
Dynamic Recovery Solutions
DRS is a third party collection agency licensed in all applicable states
to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Mr*** has any further questions or concerns, we
encourage him to contact our Chief Compliance Officer *** *** ***.com We do apologize for any inconvenience that Mr
*** may have experienced
Regards,
*** ***
Compliance Representative
February 28, 2014
*** ** ***
Dispute Resolution Director
justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
*** ***Dynamic Recovery Solutions
*** ***
Revdex.com Case #: *** Good afternoon *** ***,
Dynamic Recovery Solutions sent a single validation letter on 1-8-to * *** *** *** ** ***, and has not been returned undeliverable mail to this officeThere have been no other letters sent to your addressThis notice gives you
several consumer rights, and according to the Fair Debt Collections Practices Act; debt validation letter must include the following information:
• the amount of the debt;
• the name of the creditor to whom the debt is owed;
• a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector;
• a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and
• a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor
• If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agencyTherefore, we do not have immediate access to the documents requestedDRS must submit a formal request for the files, which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS officeBy law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this accountIf you have any further questions or concerns, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and this would have solved the issue accept they called me again today 3/3/at 4:36pm Mountain timeIf they are saying they will stop all calls they have not!
*** ***
RE: Revdex.com Case No: *** Good afternoon *** ***,
Customer service is our top priority, and we appreciate you bringing this to our attentionTypically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery
SolutionsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting you again, and we sincerely apologize for any inconvenience this may have caused on your behalfPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions or concerns, please feel free to contact the Compliance Department
With Best Regards, *** *** Compliance Auditor ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** **
Re: Credit Claim #***
This message is in response to your recent claim about a debt Dynamic Recovery Solutions claims I owe in the amount of
$10,271.32. This claim is not valid. I have a credit report that was done in December and *** *** ***Card is
not mentioned on the report. I am sending an attachment of the credit claim so there is an account number related to
this to verify. I do not know where Dynamic Recovery Solutions got my information related to this claim but it is not true
During the time in question I did not have any credit cards. I have recently been qualified for a home mortgage in
and this claim was not mentioned at that time. I do not want this report to be reflected against my credit
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
Thank
you for the opportunity to respond to Ms***’s complaintDynamic Recovery
Solutions read and investigated the complaintBased on this review, we
contacted Ms*** in good faith that we were reaching out to our customer
Ms
***’s number was listed on our file as a good point of contact when placed
with DRS for service We are grateful
Ms*** brought to our attention that we reached her in error. Per Ms***’s request we removed her
telephone number from our system and placed her on our internal do not call
list, on March 30, Dynamic Recovery Solutions will not attempt to contact
Ms*** again. If Ms*** has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer *** *** ***comWe do apologize for any inconvenience that Ms*** may have
experienced
Respectfully
yours,
*** ***
Compliance Representative
This company started calling my cell about a month ago different voices all saying the same script They do not say my name or what it's about and I have not received anything in the mail I suspect it's about the previous owner of my cell phone number who didn't pay their bills I had received collections calls in the past about "Brittney" (whoever she is) I will not give them any info since they are obviously have the wrong person I wish they would STOP CALLING!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I am rejecting this offer because I need the bill from Srint to ensure it is a legit billI feel if they cannot produce a bill from *** then how do I even know why I was charged in the first placeI have called *** and they have no record of me or the number in questionI am simply requesting the original document from ***Anything other than an itemized bill from *** will not satisfy meIf I receive confirmation from *** I would have no problem paying the money owed.
Regards,
*** ***
Revdex.com Case #: ***
Customer service is our
TOP priority, and we appreciate the consumer bringing this matter to
our
attentionDynamic Recovery Solutions want to extend a sincere apology for this
error to the consumerIt appears our consumer report servicer had major system
issues within the last year where several accounts had hard inquiries listed
mistakenlyThis was a bona fide errorDynamic Recovery Solutions has taken the appropriate measures to
correct this action on February 2015, and typically takes 5-business days
for the update to be completed
By law and in compliance
with the Fair Debt Collection Practices Act (FDCPA) DRS MUST permanently cease
communications in relation to this accountThere will be no further contact
with the consumer from Dynamic Recovery Solutions
Our hours of operation:
Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm
ESTIf the consumer has any further questions or concerns, we encourage them
to contact our customer service department at *** or our toll
free telephone number at ***
*** ** ***
face="Times New Roman" size="3">
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville,
SC 29601-
Dear
*** ** ***,
We have read *** *** complaint and
reviewed the account that has been placed with us by our client. Dynamic Recovery Solutions (DRS) acknowledges that *** ***
is disputing this account. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client
We
have requested that this account be removed from *** *** credit report
If *** ***
has any further questions or concerns, we encourage her to contact our Chief
Compliance Officer at *** We do apologize for any inconvenience that
*** *** may have experienced
Regards,
*** ***
*** ** ***">Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clientsDRS cannot speak on behalf of our clients regarding actions concerning their accounts, but we believe consumers have the right to be informed of potential recourseInforming the consumer of the potential tax liability was not intended to be a threat, therefore we do apologize that it was perceived this way.
The consumer’s account is past the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer will not see this account on their credit report.
Lastly DRS did submit a formal request for the consumer’s original documents, which may take some timeBy law and in compliance with the Fair Debt Collection Practices Act (FDCPA) once original documents are requested, collection efforts from our company must cease in relation to this account until those documents can be provided to the consumerTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. .
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our client Customer experience is our top priority, and
we are grateful that Ms*** has brought to our attention that we have
reached her in error. We can assure Ms*** she was being contacted in good
faith believing it was a phone number in which we dialed could contact the
account holderWe have removed the
phone number listed on the account in question from our database. We will not bother Ms*** with this
matter again
Dynamic Recovery Solutions is a third party collection agency licensed
in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If
Ms*** has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer *** *** ***.com We do apologize for any
inconvenience that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. This is notice to cease all contactI have provided my phone number which should be enough information to remove my number from their databaseAny further contact to attempt to collect a debt from an unknown person even after we have told them not to contact us will be deemed harassmentI will pursue all avenues to make sure this does not happen againI do not have to cooperate because I do not have any business with this company. Cease and dissist all future communicationAs per California law, once notice has been given to cease communication because of "fishing" or other harassing correspondence when the originator of the call has no workable information or just cause, all communication shall cease.
Regards,
*** ***
Dynamic Recovery Solutions has received the
consumer's concern regarding him not receiving the proper documentation of his
paymentsAfter researching the notes on his account it seems as if a data
entry error is to
be at fault; this error has been fixed and the consumer’s
email as well as a hard copy were properly sent out today, May 6, Dynamic
Recovery Solutions would like to sincerely apologize for this error and if
there are any further questions or concerns we encourage
them to contact our customer service department at *** or
our toll free telephone number at ***
March 4,
*** ** ***Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
*** ***Dynamic Recovery Solutions
*** ***%
Revdex.com Case #: ***
Dynamic Recovery Solutions has been made aware of the consumer's concern regarding numerous collections calls from other agencies posing to be collecting on the
current account the consumer has been resolving with our companyThe consumer's account with Dynamic Recovery Solutions is in good standingPlease ensure the consumer receives her payment reminder history, and payments pending through Unfortunately, within the collections industry there are agencies who use scare tactics to get delinquent accounts resolved, especially if the consumer provides the creditorPerhaps, the other agencies are contacting her regarding other accounts, the consumers needs to advise them to send in writing as did Dynamic Recovery Solutions any outstanding accounts they have in their possession if they want them resolvedFurther, as long as the consumer has the correspondence from our office, and she has sent that correspondence to those agenciesThe consumer needs to advise them to cease & desist contact until they send validation in the mail and/or email, depending on the consumer's preferenceDynamic Recovery Solutions hours of operation are: Monday - Friday 8:am till 9:pm EST local time, and Saturday from 9:am till 1:pm EST local time If the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at *** or our toll free
telephone number at ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions (DRS) acknowledges Ms*** desire no further contact
with DRS. Per company policy when a
complaint of this nature is received we cease all activity on the account in
our office There will be no further
contact from Dynamic Recovery Solutions
Dynamic Recovery Solutions is a third party collection agency licensed
in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of mattersIf Ms*** has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
*** *** ***.comWe do apologize for any inconvenience
that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
I have "absolute proof" stating I don't owe thisMy Insurance Company said, "Absolutely don't pay them a dime, I've been fully covered with my Insurance for years & years! This is an intimidation act they pull! Take a look at their Revdex.com Record, you'll see I'm not the only person who's filed a complaint against themIf necessary, I'll look into Legal Proceedings against them.I'm disabled & it's illegal to harass a someone who's disabled, also!
I've been trying to clear this up since April 2015, they took finally removed it, now they're back at it again! They've been causing me enormous emotional, mental, financial injury & an this is equal to using abusive tactics
I even asked them on separate occasions to provide a "detailed biss" of so called services rendered and have "not" provided me with oneIn fact, they've "hung up" on phone with me when being persistent about showing "proof" I owed anything!
I'm temporarily bedridden from accidenI will send you all supporting documntation which "proves" I'm stating true, honest facts
Who do I contact to press charges? Thanks so very much for your assistance! Have a most blessed week!
Respectively,
*** ***
Date Sent: 2/26/11:04:AM Revdex.com Case #: *** Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsIt is certainly not a practice of Dynamic Recovery Solutions to continually contact any consumer that has disputed an accountThe consumer states that she has pulled her consumer report with no indication of the alleged debtHowever, this is no longer a credit reporting issue due to the time lapse
Due to several business exchanges, it is possible that a mistake could have been made by contacting the consumer at this pointFurther, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate information for contact purposes
We acknowledge that the consumer is disputing this accountPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterWe sincerely apologize for any inconvenience this may have caused for the consumerIf you have any further questions or concerns, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Mr***’s complaint
and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges
Mr*** disputes this debt. Per
company policy when a complaint of this nature is received we cease all
activity on the account in our office We
have requested documentation to verify the debt in question, should it be
available we will send it to Mr***.
After documentation is sent there will be no further contact from
Dynamic Recovery Solutions
DRS is a third party collection agency licensed in all applicable states
to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Mr*** has any further questions or concerns, we
encourage him to contact our Chief Compliance Officer *** *** ***.com We do apologize for any inconvenience that Mr
*** may have experienced
Regards,
*** ***
Compliance Representative
February 28, 2014
*** ** ***
Dispute Resolution Director
justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
*** ***Dynamic Recovery Solutions
*** ***
Revdex.com Case #: *** Good afternoon *** ***,
Dynamic Recovery Solutions sent a single validation letter on 1-8-to * *** *** *** ** ***, and has not been returned undeliverable mail to this officeThere have been no other letters sent to your addressThis notice gives you
several consumer rights, and according to the Fair Debt Collections Practices Act; debt validation letter must include the following information:
• the amount of the debt;
• the name of the creditor to whom the debt is owed;
• a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector;
• a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and
• a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor
• If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agencyTherefore, we do not have immediate access to the documents requestedDRS must submit a formal request for the files, which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS officeBy law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this accountIf you have any further questions or concerns, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and this would have solved the issue accept they called me again today 3/3/at 4:36pm Mountain timeIf they are saying they will stop all calls they have not!
*** ***
RE: Revdex.com Case No: *** Good afternoon *** ***,
Customer service is our top priority, and we appreciate you bringing this to our attentionTypically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery
SolutionsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting you again, and we sincerely apologize for any inconvenience this may have caused on your behalfPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions or concerns, please feel free to contact the Compliance Department
With Best Regards, *** *** Compliance Auditor ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** **
Re: Credit Claim #***
This message is in response to your recent claim about a debt Dynamic Recovery Solutions claims I owe in the amount of
$10,271.32. This claim is not valid. I have a credit report that was done in December and *** *** ***Card is
not mentioned on the report. I am sending an attachment of the credit claim so there is an account number related to
this to verify. I do not know where Dynamic Recovery Solutions got my information related to this claim but it is not true
During the time in question I did not have any credit cards. I have recently been qualified for a home mortgage in
and this claim was not mentioned at that time. I do not want this report to be reflected against my credit
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
Thank
you for the opportunity to respond to Ms***’s complaintDynamic Recovery
Solutions read and investigated the complaintBased on this review, we
contacted Ms*** in good faith that we were reaching out to our customer
Ms
***’s number was listed on our file as a good point of contact when placed
with DRS for service We are grateful
Ms*** brought to our attention that we reached her in error. Per Ms***’s request we removed her
telephone number from our system and placed her on our internal do not call
list, on March 30, Dynamic Recovery Solutions will not attempt to contact
Ms*** again. If Ms*** has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer *** *** ***comWe do apologize for any inconvenience that Ms*** may have
experienced
Respectfully
yours,
*** ***
Compliance Representative
This company started calling my cell about a month ago different voices all saying the same script They do not say my name or what it's about and I have not received anything in the mail I suspect it's about the previous owner of my cell phone number who didn't pay their bills I had received collections calls in the past about "Brittney" (whoever she is) I will not give them any info since they are obviously have the wrong person I wish they would STOP CALLING!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I am rejecting this offer because I need the bill from Srint to ensure it is a legit billI feel if they cannot produce a bill from *** then how do I even know why I was charged in the first placeI have called *** and they have no record of me or the number in questionI am simply requesting the original document from ***Anything other than an itemized bill from *** will not satisfy meIf I receive confirmation from *** I would have no problem paying the money owed.
Regards,
*** ***
Revdex.com Case #: ***
Customer service is our
TOP priority, and we appreciate the consumer bringing this matter to
our
attentionDynamic Recovery Solutions want to extend a sincere apology for this
error to the consumerIt appears our consumer report servicer had major system
issues within the last year where several accounts had hard inquiries listed
mistakenlyThis was a bona fide errorDynamic Recovery Solutions has taken the appropriate measures to
correct this action on February 2015, and typically takes 5-business days
for the update to be completed
By law and in compliance
with the Fair Debt Collection Practices Act (FDCPA) DRS MUST permanently cease
communications in relation to this accountThere will be no further contact
with the consumer from Dynamic Recovery Solutions
Our hours of operation:
Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm
ESTIf the consumer has any further questions or concerns, we encourage them
to contact our customer service department at *** or our toll
free telephone number at ***
*** ** ***
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RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville,
SC 29601-
Dear
*** ** ***,
We have read *** *** complaint and
reviewed the account that has been placed with us by our client. Dynamic Recovery Solutions (DRS) acknowledges that *** ***
is disputing this account. Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client
We
have requested that this account be removed from *** *** credit report
If *** ***
has any further questions or concerns, we encourage her to contact our Chief
Compliance Officer at *** We do apologize for any inconvenience that
*** *** may have experienced
Regards,
*** ***
*** ** ***">Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clientsDRS cannot speak on behalf of our clients regarding actions concerning their accounts, but we believe consumers have the right to be informed of potential recourseInforming the consumer of the potential tax liability was not intended to be a threat, therefore we do apologize that it was perceived this way.
The consumer’s account is past the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer will not see this account on their credit report.
Lastly DRS did submit a formal request for the consumer’s original documents, which may take some timeBy law and in compliance with the Fair Debt Collection Practices Act (FDCPA) once original documents are requested, collection efforts from our company must cease in relation to this account until those documents can be provided to the consumerTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. .
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
*** ***
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Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our client Customer experience is our top priority, and
we are grateful that Ms*** has brought to our attention that we have
reached her in error. We can assure Ms*** she was being contacted in good
faith believing it was a phone number in which we dialed could contact the
account holderWe have removed the
phone number listed on the account in question from our database. We will not bother Ms*** with this
matter again
Dynamic Recovery Solutions is a third party collection agency licensed
in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If
Ms*** has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer *** *** ***.com We do apologize for any
inconvenience that Ms*** may have experienced
Regards,
*** ***
Compliance Representative