*** ***
"">Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear *** ***,
We have read Ms*** complaint and reviewed the
account that has been placed with us by our clientExcellent customer
experience is our top priority and we are grateful that Ms*** has brought
this matter to our attentionWe have entered a request with the credit bureau
agencies for the removal of the trade line in questionIt can take anywhere
from thirty to forty five days for the bureaus to process this request
If Ms*** has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer *** *** ***.com. We
do apologize for any inconvenience that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided DRS does not contact me again
Regards,
*** ***
February 28, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE:*** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer did not see this account on their credit report.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions regarding this account.
Sincerely,
*** ***
Compliance Administrator
Dynamic Recovery Solutions
***
February 28,
L*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordinglyThis account has been Closed and Paid in FullIf a refund is what the consumer is wanting to resolve this complaintThey personally would contact Customer Service to request that at ***Otherwise, a paid in full letter will go out of this accountThe previous settlement offered on the letter will be null and void if payment received is cancelled.
Sincerely,
*** ***
Dynamic Recovery Solutions
*** ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-2164
Dear *** ** ***,
We have read
*** *** complaint and reviewed the account that has been placed with us
by our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and requesting no further contact Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client
If *** ***
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer *** *** at ***.
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
*** **presentative
Revdex.com Case #: ***
Customer
experience is our TOP priority, and we are grateful that the consumer has
brought this matter to our attention. Our
representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulationsI have
personally monitored these calls, and the agent will receive the appropriate
reprimand for the less than professional handling of the call
The consumer stated that they
have never had a *** accountI have attached several telephone numbers
associated with current and/or prior addresses for the consumer, and possibly
some family members. Oftentimes, due to several business transactions it
is quite possible that the consumer would not recognize the creditor as
stated. Many times companies make business decisions to recoup their
losses and/or increase gains where they will undergo acquisitions and/or
mergers with other companiesIt is quite possible that the consumer does not
recognize *** as the creditor due to potential mergersDRS always want to
acknowledge any concerns a consumer expresses regarding these type of matters
of disputing the account, and we sincerely apologize for any inconvenience this
may have caused the consumer
Dynamic Recovery Solutions
also accepts verbal cease & desistPer company policy when a complaint of
this nature is received, the account is placed in a "cease &
desist" statusAlso, the account has been CLOSED in our office, and no further
contact from Dynamic Recovery Solutions regarding this matterIf the consumer
has any further questions or concerns, we encourage them to contact our
customer service department at *** or our toll free
telephone number at ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-2164
Dear *** ** ***
We have read
*** ***’s complaint and reviewed the accounts that have been placed with us
by our clientsDynamic Recovery Solutions acknowledges that *** *** is
disputing these accounts and is requesting no further contact due to the debt
being paid prior
Per company policy when a complaint of this nature is
received, we cease all activity on the accounts in our office and the file is
returned to our client
If *** ***
has any further questions or concerns, we encourage her to contact our Chief
Compliance Officer *** *** at ***.
We do apologize for any inconvenience that *** *** may have
experienced.
Regards,
*** ***
Compliance
Representative
February 28,
*** ** ***Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
*** ***Dynamic Recovery Solutions
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
However there is another company name on this letter inwhich I would like to have a cease & desist letter from also being that I dont know who they are and have no knowledge of business with them and I dont want them to keep sending there letters to my houseThe name that was given as an original creditor was *** *** who are they and why are they using my addressMy questions and request from the first complant applies to them as well except that there's no agreement to pay them anything but I would like to know how they got my address they are sending it to the wrong personMy name is not *** ***
Regards,
*** ***
RE: *** ** ***, Complaint ID#***
justify;">Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, I find it very interesting that when I contacted the *** *** business office, they indicated to me that they did not use Dynamic Recovery Solutions for their debt collection
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
[I understand the account has been closed and I will not be hearing from you again, but the excuse that DRS has to request the required documentation and that it will take weeks to get is unacceptableWhy did the agent tell me she was going to send me the documents at the time of the call to my email address? Why did she tell me documents have been sent many times without any response from me? What was she going to send me? Why did she refuse to send it viaUS Mail? if you do not have the proper documentation to collect on a debt, you shouldn't be calling anyone before you doOtherwise, you could be collecting on a debt that is not validWhy don't you verify the debt before calling the consumer since the consumer is first on your list? Consider this to be the last communication from me since I have wasted enough time with your companyAt this point, you know where I stand and I do not expect any response from you that will be acceptable regarding your agent's or company's actions.
signed, frustrated consumer of bad debt collectors who don't follow proper debt collection protocol, can't provide proper documentation or prove the debt]
Regards,
*** ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Mr***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges Mr*** disputes this debt wishes to no
longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this
nature is received we cease all activity on the account in our office. Should documentation on this account be
available we will send it to *** and there will be no further contact from
Dynamic Recovery Solutions
In response to Mr***’s concern with Dynamic Recovery Solutions
legitimacy, DRS is a third party collection agency licensed in all applicable
states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Mr*** has any further questions or concerns, we
encourage him to contact our Chief Compliance Officer *** *** ***.comWe do apologize for any inconvenience
that Mr*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com Case #: ***
Dynamic Recovery Solutions is a legitimate third party collection
agency that collects on past due accounts for
our clients. Dynamic
Recovery Solutions does not engage in any fraudulent activity to misinform
abuse or harass any consumerWe are currently licensed and bonded in all
applicable states that require such licensing, and would receive severe
penalties and fines for such fraudulent activity. DRS always want to
acknowledge any concerns a consumer expresses regarding these type of mattersThe consumer stated that they have not received any correspondence from Dynamic Recovery SolutionsIt appears that DRS has sent a validation notification to the consumer on March to the address on file, and said notification has not been returned mail undeliverable to this office to dateAlso, the consumer states that we are contacting her husband at work day and night, and discussing alleged debt with husbandDRS has made one contact phone call, and a message was left with husband to have the consumer contact our officeNo disclosure to either consumer (no verbal) nor with spouseAt any time the consumer wanted to request for DRS to cease contact in the future, we welcome them to use one
of our many user friendly optionsOur Customer Service email is ***Or the consumer can chat with one of our representatives
live at www.gotodrs.comLastly there is always the option to call us at: ***
By law and
in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot
provide original documents once they are requested, collection efforts from our
company MUST permanently cease in relation to this account. Dynamic
Recovery Solutions also accepts verbal cease & desistPer company policy
when a complaint of this nature is received, the account is placed in a
"cease & desist" statusAlso, the account has been CLOSED in our
office, and no further contact from Dynamic Recovery Solutions regarding this
matter
Dynamic
Recovery
Solutions, LLC (DRS) is a legitimate third party collection agency
that collects on past due accounts for our clients. Due to several business
exchanges, it is possible that a mistake could have been made by contacting the
consumer at this pointFurther, as a result of the turnover of accounts in the
collections industry, oftentimes there is inaccurate information for contact
purposesTypically any personal and/or contact information would be a part of
the original contract that was sold into collections, including, but not
limited to, telephone number, address, etc
We acknowledge that the consumer is disputing this account
due to possible ID theft and fraudPer company policy when a complaint of this
nature is received, the account is placed in a "cease & desist"
statusAlso, the account has been CLOSED in our office, and no further contact
from Dynamic Recovery Solutions regarding this matterWe sincerely apologize
for any inconvenience this may have caused for the consumerIf you have any
further questions or concerns, we encourage you to contact our customer service
department at *** or our toll free telephone number at
***
*** ** ***
","sans-serif"">RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-2164
Dear
*** ** ***
We have read
*** *** complaint and reviewed the account that has been placed with us by
our client. I have personally reviewed
the phone calls and the issues that *** *** addressed in her complaint will be
handled accordingly
We
acknowledge *** *** desire to set up a payment arrangement with our
office. By law and in compliance with
the Fair Debt Collection Practices Act (FDCPA) when a complaint of this nature
is received Dynamic Recovery Solutions (DRS) ceases all contact on this account
in our office
If *** *** still desires to set up arrangements with DRS we
will be more than willing to assist her*** *** may contact our Customer
Service Manager, *** *** at *** or she may email him at *** We do apologize for
any inconvenience that *** *** may have experienced.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
During the phone conversation, I particularly asked for proof of debt and the agent stated "I was trying to send you the information but you are not allowing me too"I advised her I wanted it in writing sent us mail, and she refusedNow they are saying they have to ask for it and they are a third partySo, were they lieing to me about sending it via email? What were they going to send me?! If they cannot prove I own the debt, I would like their complete company information and where they got my information for a complete auditI have had many bad debt collection agencies contact me for payday loans and fear my personal information is just being past around from one company to the nextI might be looking into court proceedings to get to the bottom of these scamsThe debt that this company is referring to is not reflected on my credit report and fear this is the same situation as the payday loan problem
Regards,
*** ***
Revdex.com Case #: ***
Customer service is our TOP priority, and we appreciate the
consumer bringing this matter to our attentionDynamic Recovery Solutions is a
legitimate third party
collection agencyThe alleged account was sold into
collections after non-payment, and placed with our agency on April Within the collection industry it
is extremely possible to make an error in attempting to contact individuals who
may have similar first or last namesWe sincerely apologize if this has caused
any inconvenience to the consumer.
Also, this is no longer a credit reporting issue, and DRS has made
no attempt to impede their consumer reportPer company policy when a complaint
of this nature is received, the account is placed in a "cease &
desist" statusAlso, the account has been CLOSED in our office, and no
further contact from Dynamic Recovery Solutions regarding this matter
Dynamic Recovery Solutions
hours of operation are: Monday - Friday 8:am till 9:pm EST local time,
and Saturday from 9:am till 1:pm EST local time If the consumer
has any further questions or concerns, we encourage them to contact our
customer service department at *** or our
toll free telephone number at ***
Revdex.com Case #: ***
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third
party collection agency that collects on past
due accounts for our clients
Dynamic Recovery Solutions does not engage in any fraudulent activity to
misinform abuse or harass any consumerWe are currently licensed and bonded in
all applicable states that require such licensing, and would receive severe
penalties and fines for such fraudulent activity
Dynamic
Recovery Solutions has been made aware of the consumer's dispute regarding a
consumer report inquiryThe alleged account was referred to Dynamic Recovery
Solutions on April 2012. The consumer is under the impression that DRS
has purposely not updated her consumer report from It appears that the
reporting agency neglected to properly update the consumer’s report
Per the Fair Credit Reporting
Act the consumer does have several rights under this Act, and one being the
consumer has the right to dispute incomplete or inaccurate information, and if
you identify information in your file that is incomplete or inaccurate, and
report it to the consumer reporting agency, the agency must investigate unless
your dispute is frivolousAlso, consumer reporting agencies must correct or
delete inaccurate, incomplete, or unverifiable informationInaccurate,
incomplete or unverifiable information must be removed or corrected, usually
within daysHowever, a consumer reporting agency may continue to report
information it has verified as accurateSubsequently, we have not violated any
laws under this Act, and permissible purpose to view the consumer’s report
establishes a business relationship regarding the alleged debtWe have also
honored your request in updating your consumer report as requested by
submitting another request to the consumer reporting agencyPlease allow 5-
business days
Per company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" statusAlso, your account has been CLOSED in our office,
and no further contact from Dynamic Recovery Solutions regarding this matterWe
sincerely apologize for any inconvenience this may have caused on your behalfIf
you have any further questions or concerns, we encourage you to contact our
customer service department at *** or our
toll free telephone number at ***
February 28, 2014
'Times New Roman', 'serif';">*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsDue to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s creditThe Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as theseIn compliance with the FCRA since the consumer has requested the removal of this inquiry, an inquiry deletion request has been submitted on their behalf.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
***
*** ***
"">Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear *** ***,
We have read Ms*** complaint and reviewed the
account that has been placed with us by our clientExcellent customer
experience is our top priority and we are grateful that Ms*** has brought
this matter to our attentionWe have entered a request with the credit bureau
agencies for the removal of the trade line in questionIt can take anywhere
from thirty to forty five days for the bureaus to process this request
If Ms*** has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer *** *** ***.com. We
do apologize for any inconvenience that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided DRS does not contact me again
Regards,
*** ***
February 28, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE:*** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer did not see this account on their credit report.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions regarding this account.
Sincerely,
*** ***
Compliance Administrator
Dynamic Recovery Solutions
***
February 28,
L*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordinglyThis account has been Closed and Paid in FullIf a refund is what the consumer is wanting to resolve this complaintThey personally would contact Customer Service to request that at ***Otherwise, a paid in full letter will go out of this accountThe previous settlement offered on the letter will be null and void if payment received is cancelled.
Sincerely,
*** ***
Dynamic Recovery Solutions
*** ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-2164
Dear *** ** ***,
We have read
*** *** complaint and reviewed the account that has been placed with us
by our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and requesting no further contact Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client
If *** ***
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer *** *** at ***.
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
*** **presentative
Revdex.com Case #: ***
Customer
experience is our TOP priority, and we are grateful that the consumer has
brought this matter to our attention. Our
representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulationsI have
personally monitored these calls, and the agent will receive the appropriate
reprimand for the less than professional handling of the call
The consumer stated that they
have never had a *** accountI have attached several telephone numbers
associated with current and/or prior addresses for the consumer, and possibly
some family members. Oftentimes, due to several business transactions it
is quite possible that the consumer would not recognize the creditor as
stated. Many times companies make business decisions to recoup their
losses and/or increase gains where they will undergo acquisitions and/or
mergers with other companiesIt is quite possible that the consumer does not
recognize *** as the creditor due to potential mergersDRS always want to
acknowledge any concerns a consumer expresses regarding these type of matters
of disputing the account, and we sincerely apologize for any inconvenience this
may have caused the consumer
Dynamic Recovery Solutions
also accepts verbal cease & desistPer company policy when a complaint of
this nature is received, the account is placed in a "cease &
desist" statusAlso, the account has been CLOSED in our office, and no further
contact from Dynamic Recovery Solutions regarding this matterIf the consumer
has any further questions or concerns, we encourage them to contact our
customer service department at *** or our toll free
telephone number at ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-2164
Dear *** ** ***
We have read
*** ***’s complaint and reviewed the accounts that have been placed with us
by our clientsDynamic Recovery Solutions acknowledges that *** *** is
disputing these accounts and is requesting no further contact due to the debt
being paid prior
Per company policy when a complaint of this nature is
received, we cease all activity on the accounts in our office and the file is
returned to our client
If *** ***
has any further questions or concerns, we encourage her to contact our Chief
Compliance Officer *** *** at ***.
We do apologize for any inconvenience that *** *** may have
experienced.
Regards,
*** ***
Compliance
Representative
February 28,
*** ** ***Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
*** ***Dynamic Recovery Solutions
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
However there is another company name on this letter inwhich I would like to have a cease & desist letter from also being that I dont know who they are and have no knowledge of business with them and I dont want them to keep sending there letters to my houseThe name that was given as an original creditor was *** *** who are they and why are they using my addressMy questions and request from the first complant applies to them as well except that there's no agreement to pay them anything but I would like to know how they got my address they are sending it to the wrong personMy name is not *** ***
Regards,
*** ***
RE: *** ** ***, Complaint ID#***
justify;">Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, I find it very interesting that when I contacted the *** *** business office, they indicated to me that they did not use Dynamic Recovery Solutions for their debt collection
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
[I understand the account has been closed and I will not be hearing from you again, but the excuse that DRS has to request the required documentation and that it will take weeks to get is unacceptableWhy did the agent tell me she was going to send me the documents at the time of the call to my email address? Why did she tell me documents have been sent many times without any response from me? What was she going to send me? Why did she refuse to send it viaUS Mail? if you do not have the proper documentation to collect on a debt, you shouldn't be calling anyone before you doOtherwise, you could be collecting on a debt that is not validWhy don't you verify the debt before calling the consumer since the consumer is first on your list? Consider this to be the last communication from me since I have wasted enough time with your companyAt this point, you know where I stand and I do not expect any response from you that will be acceptable regarding your agent's or company's actions.
signed, frustrated consumer of bad debt collectors who don't follow proper debt collection protocol, can't provide proper documentation or prove the debt]
Regards,
*** ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Mr***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges Mr*** disputes this debt wishes to no
longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this
nature is received we cease all activity on the account in our office. Should documentation on this account be
available we will send it to *** and there will be no further contact from
Dynamic Recovery Solutions
In response to Mr***’s concern with Dynamic Recovery Solutions
legitimacy, DRS is a third party collection agency licensed in all applicable
states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Mr*** has any further questions or concerns, we
encourage him to contact our Chief Compliance Officer *** *** ***.comWe do apologize for any inconvenience
that Mr*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com Case #: ***
Dynamic Recovery Solutions is a legitimate third party collection
agency that collects on past due accounts for
our clients. Dynamic
Recovery Solutions does not engage in any fraudulent activity to misinform
abuse or harass any consumerWe are currently licensed and bonded in all
applicable states that require such licensing, and would receive severe
penalties and fines for such fraudulent activity. DRS always want to
acknowledge any concerns a consumer expresses regarding these type of mattersThe consumer stated that they have not received any correspondence from Dynamic Recovery SolutionsIt appears that DRS has sent a validation notification to the consumer on March to the address on file, and said notification has not been returned mail undeliverable to this office to dateAlso, the consumer states that we are contacting her husband at work day and night, and discussing alleged debt with husbandDRS has made one contact phone call, and a message was left with husband to have the consumer contact our officeNo disclosure to either consumer (no verbal) nor with spouseAt any time the consumer wanted to request for DRS to cease contact in the future, we welcome them to use one
of our many user friendly optionsOur Customer Service email is ***Or the consumer can chat with one of our representatives
live at www.gotodrs.comLastly there is always the option to call us at: ***
By law and
in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot
provide original documents once they are requested, collection efforts from our
company MUST permanently cease in relation to this account. Dynamic
Recovery Solutions also accepts verbal cease & desistPer company policy
when a complaint of this nature is received, the account is placed in a
"cease & desist" statusAlso, the account has been CLOSED in our
office, and no further contact from Dynamic Recovery Solutions regarding this
matter
Dynamic
Recovery
Solutions, LLC (DRS) is a legitimate third party collection agency
that collects on past due accounts for our clients. Due to several business
exchanges, it is possible that a mistake could have been made by contacting the
consumer at this pointFurther, as a result of the turnover of accounts in the
collections industry, oftentimes there is inaccurate information for contact
purposesTypically any personal and/or contact information would be a part of
the original contract that was sold into collections, including, but not
limited to, telephone number, address, etc
We acknowledge that the consumer is disputing this account
due to possible ID theft and fraudPer company policy when a complaint of this
nature is received, the account is placed in a "cease & desist"
statusAlso, the account has been CLOSED in our office, and no further contact
from Dynamic Recovery Solutions regarding this matterWe sincerely apologize
for any inconvenience this may have caused for the consumerIf you have any
further questions or concerns, we encourage you to contact our customer service
department at *** or our toll free telephone number at
***
*** ** ***
","sans-serif"">RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-2164
Dear
*** ** ***
We have read
*** *** complaint and reviewed the account that has been placed with us by
our client. I have personally reviewed
the phone calls and the issues that *** *** addressed in her complaint will be
handled accordingly
We
acknowledge *** *** desire to set up a payment arrangement with our
office. By law and in compliance with
the Fair Debt Collection Practices Act (FDCPA) when a complaint of this nature
is received Dynamic Recovery Solutions (DRS) ceases all contact on this account
in our office
If *** *** still desires to set up arrangements with DRS we
will be more than willing to assist her*** *** may contact our Customer
Service Manager, *** *** at *** or she may email him at *** We do apologize for
any inconvenience that *** *** may have experienced.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
During the phone conversation, I particularly asked for proof of debt and the agent stated "I was trying to send you the information but you are not allowing me too"I advised her I wanted it in writing sent us mail, and she refusedNow they are saying they have to ask for it and they are a third partySo, were they lieing to me about sending it via email? What were they going to send me?! If they cannot prove I own the debt, I would like their complete company information and where they got my information for a complete auditI have had many bad debt collection agencies contact me for payday loans and fear my personal information is just being past around from one company to the nextI might be looking into court proceedings to get to the bottom of these scamsThe debt that this company is referring to is not reflected on my credit report and fear this is the same situation as the payday loan problem
Regards,
*** ***
Revdex.com Case #: ***
Customer service is our TOP priority, and we appreciate the
consumer bringing this matter to our attentionDynamic Recovery Solutions is a
legitimate third party
collection agencyThe alleged account was sold into
collections after non-payment, and placed with our agency on April Within the collection industry it
is extremely possible to make an error in attempting to contact individuals who
may have similar first or last namesWe sincerely apologize if this has caused
any inconvenience to the consumer.
Also, this is no longer a credit reporting issue, and DRS has made
no attempt to impede their consumer reportPer company policy when a complaint
of this nature is received, the account is placed in a "cease &
desist" statusAlso, the account has been CLOSED in our office, and no
further contact from Dynamic Recovery Solutions regarding this matter
Dynamic Recovery Solutions
hours of operation are: Monday - Friday 8:am till 9:pm EST local time,
and Saturday from 9:am till 1:pm EST local time If the consumer
has any further questions or concerns, we encourage them to contact our
customer service department at *** or our
toll free telephone number at ***
Revdex.com Case #: ***
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third
party collection agency that collects on past
due accounts for our clients
Dynamic Recovery Solutions does not engage in any fraudulent activity to
misinform abuse or harass any consumerWe are currently licensed and bonded in
all applicable states that require such licensing, and would receive severe
penalties and fines for such fraudulent activity
Dynamic
Recovery Solutions has been made aware of the consumer's dispute regarding a
consumer report inquiryThe alleged account was referred to Dynamic Recovery
Solutions on April 2012. The consumer is under the impression that DRS
has purposely not updated her consumer report from It appears that the
reporting agency neglected to properly update the consumer’s report
Per the Fair Credit Reporting
Act the consumer does have several rights under this Act, and one being the
consumer has the right to dispute incomplete or inaccurate information, and if
you identify information in your file that is incomplete or inaccurate, and
report it to the consumer reporting agency, the agency must investigate unless
your dispute is frivolousAlso, consumer reporting agencies must correct or
delete inaccurate, incomplete, or unverifiable informationInaccurate,
incomplete or unverifiable information must be removed or corrected, usually
within daysHowever, a consumer reporting agency may continue to report
information it has verified as accurateSubsequently, we have not violated any
laws under this Act, and permissible purpose to view the consumer’s report
establishes a business relationship regarding the alleged debtWe have also
honored your request in updating your consumer report as requested by
submitting another request to the consumer reporting agencyPlease allow 5-
business days
Per company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" statusAlso, your account has been CLOSED in our office,
and no further contact from Dynamic Recovery Solutions regarding this matterWe
sincerely apologize for any inconvenience this may have caused on your behalfIf
you have any further questions or concerns, we encourage you to contact our
customer service department at *** or our
toll free telephone number at ***
February 28, 2014
'Times New Roman', 'serif';">*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsDue to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s creditThe Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as theseIn compliance with the FCRA since the consumer has requested the removal of this inquiry, an inquiry deletion request has been submitted on their behalf.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
***